T61p: Cannot wake computer from hibernation despite changing the power settings XP

After some time away from the computer, it seems to be sleeping or hibernating (I don't know the difference). The screen is dark. Sometimes, I can wiggle the mouse or pad and it wakes up, but now, I have to hold down the on/off button and power off and restart.
I went into Power Management and turned off everything I could. I've tried using the FN keys. Hibernation is unchecked.
I'm so frustrated. The troubleshooting was useless. And I called Lenovo twice and got a complete runaround. They sent me to dealers for government!
I love my two Lenovo computers, but their support is the worst I've ever seen. I hope someone can help.
Thanks,
Susan 
moderator note: type added to title. 
Message Edited by Agotthelf on 27-03-2009 10:03 AM

Hello Susan, welcome to Lenovo forums!
Please tell us you model, not S/N, number and used OS please.
It will help us to help you.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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