T61P - System Update build: 5.02.0011 - Error occurred while gathering user information

I have issues with SU with my Lenovo t61p
Win8Pro x64
[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2013-04-29 , 01:31:43
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2013-04-29 , 01:31:44
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Obtaining information from the Enviroment Manager...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Ends...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Sending Values to the SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Starting Validation Process!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All validations have been processed!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Writting to the registry...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All values were saved on the Registry!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Reloading Scheduler
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - The Scheduler was reloaded
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: All values sent to SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager ends...
Severe 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Info 2013-04-29 , 01:31:44
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:44
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2013-04-29 , 01:31:49
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2013-04-29 , 01:31:49
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2013-04-29 , 01:31:49
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2013-04-29 , 01:31:49
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2013-04-29 , 01:31:49
at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2013-04-29 , 01:31:53
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 6458BS9
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: There is not entry for the key SRM
Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application

You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7?

Similar Messages

System Update error "An error occurred while gathering user information"

I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.

The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

ThinkVantage System Update -- An error occurred while gathering user information

I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.

1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
        Message: Key cannot be null.
Parameter name: key
        Type: System.ArgumentNullException
           at System.Collections.Hashtable.ContainsKey(Object key)
   at System.Collections.Hashtable.Contains(Object key)
   at Tvt.Mapping.Languages.get_Item(String tla)
   at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
        Message: Error getting MappingParser properties
        Type: Tvsu.Engine.Process.MappingInterfaceException
           at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while gathering user information.
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

System Update 4 on Windows 7 64bit - An error occurred while gathering user information

Dear all,
I installed System Update 4 on Windows 7 64bit (X300 laptop) and keep getting "An error occurred while gathering user information" at about 9% of Searching for agent updates.
I tried searching Google and this forum for possible solutions, but without much success. I would appreciate any help on this.
Thanks in advance!

Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
check if the informations are correct.
In case not, then correct them.
- Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
Cheers

T540-System Update- Win7 64bit - An error occurred while gathering user info-HelloLevel_9_12_00.xml

When attempting to do a Lenov System update, the error message "An error occurred while gathering user information" is displayed.
Upon review the of the tvsu_*.log, it appears there is an issue with the lenovo website when it tries to pull down the following config file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Has anyone else had a similar issue and been able to resolve?
Info   2014-12-16 , 10:26:08
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Info   2014-12-16 , 10:26:08
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_12_00.xml
Info   2014-12-16 , 10:26:08
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting PROCESSING status.
Info   2014-12-16 , 10:26:08
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info   2014-12-16 , 10:26:08
   at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Direct connection found
Info   2014-12-16 , 10:26:08
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-12-16 , 10:26:08
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Severe   2014-12-16 , 10:26:10
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Severe   2014-12-16 , 10:26:10
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe   2014-12-16 , 10:26:10
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml responseStatus:404
Severe   2014-12-16 , 10:26:10
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info   2014-12-16 , 10:26:10
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Thanks
Karl

Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
check if the informations are correct.
In case not, then correct them.
- Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
Cheers

TVSU "an error occurred while gathering user information"

I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix? I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.

OS was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
[ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
Info 2012-06-19 , 08:08:15 at Tvsu.Environment.EnvironmentManager..ctor() Message: Starting Environment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: Starting the instance of NLS@Runtime
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Obtaining information from the Enviroment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Ends...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Sending Values to the SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Starting Validation Process!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All validations have been processed!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Writting to the registry...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All values were saved on the Registry!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Reloading Scheduler
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - The Scheduler was reloaded
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: All values sent to SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager ends...
Severe 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Application runs with the framework: 2.0.50727.5456
Info 2012-06-19 , 08:08:15 at Tvsu.Engine.DataBase.InitializeDataBase() Message: Initializing the DataBase from file: updates.ser
Info 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Starting the Application
Warning 2012-06-19 , 08:08:15 at Tvsu.Gui.Util.Tools.get_SystemVendor() Message: The vendor was resolved to THINK
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: Starting GUI...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: MainFrame created successfully
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: GUI -- Welcome screen
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args) Message: Starting the Search process...
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Search screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.Util.ProgressThread.InitSearch() Message: GUI -- Reporting progress for the Search
Info 2012-06-19 , 08:08:20 at Tvsu.Sdk.SuSdk.GetSystemProperties() Message: Get the System Properties
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: PreTask
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: Start
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Starting the task
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: The current process is:HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the PreProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the StartProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile() Message: The chm help file is already present in the system
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: The test.properties file was not found, the normal Hello process will continue.
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: HelloProcess Started
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: Client level: HelloLevel_8_11_00
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting PROCESSING status.
Info 2012-06-19 , 08:08:20 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2012-06-19 , 08:08:20 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Direct connection found
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.SetCertificates() Message: Setting certificates...
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean) Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: UDF download status is -> Failed
Severe 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type) Message: Running egather minimal.....
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2012-06-19 , 08:08:22 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args) Message: RC eGatherer: 0
Info 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: MTM received from eGather: 4220CTO
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: An error ocurred while using the MappingParser Exception:   Message: Key cannot be null. Parameter name: key   Type: System.ArgumentNullException      at System.Collections.Hashtable.ContainsKey(Object key)    at System.Collections.Hashtable.Contains(Object key)    at Tvt.Mapping.Languages.get_Item(String tla)    at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: A value could not be mapped when using the MappingParser or eGather execution failed Exception:   Message: Error getting MappingParser properties   Type: Tvsu.Engine.Process.MappingInterfaceException      at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess Exception:   Message: A fatal error ocurred while in the HelloProcess   Type: Tvsu.Engine.Process.HelloProcessException      at Tvsu.Engine.Task.Task.Start()    at Tvsu.Engine.Task.Task.StartExecution()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting FAILED status.
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e) Message: Error while gathering user information. Exception:   Message: A fatal error ocurred while in the HelloProcess   Type: Tvsu.Engine.Process.HelloProcessException      at Tvsu.Engine.Task.Task.StartExecution()    at Tvsu.Sdk.SuSdk.GetSystemProperties()    at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Close System Update?
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Application will close now? True
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e) Message: User wanted to close System Update, or the package force a reboot.
Severe 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2012-06-19 , 08:08:32 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2012-06-19 , 08:08:32 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager.
Info 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Shut Down the Application

System Update 3.14.0024 "An error occurred while downloading packages."

I have a T61 (7664-1KU) with Win XP SP3. After searching all 64 pages of this ThinkVantage Technologies Board I could not find a solution that works, hence this new post.
Here are the various attempts so far, none of which have worked, in isolation or combination:
Have rebuilt the laptop hard drive completely and tried to reload Thinkvantage software through System Update 3.14.0024
Reinstalled System Update
In LAN settings have unchecked "Automatically detect settings"; "Use ... script,"; and "Use a proxy server"
Disabled all firewalls etc.
Disabled all parts of Symantec Endpoint Protection (SEP) manually in SEP and via MSConfig
I do not have a Google accelerator loaded
Have checked router logs and verified that downloads are not being blocked
In all cases I get "An error occurred while downloading packages" after ~30% of the progress bar.
If it helps I can supply the TVSU error log.
Thank you for your help in advance.

hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

ThinkVantage System Update keeps failing with "an error occurred while downloading packages"

For approximately a week now, various machines I am responsible for have been unable to successfully run System Update. The error I see in v3 vs. v4 of System Update is slightly different, though I wonder if the underlying cause is the same. On one machine (ThinkCentre M52) running XP (so using Update v3), when attempting to download the package information, I get the error: "An error occurred while downloading packages". I checked the TVSU log, and find the following error:
Info 2011-10-03 , 08:31:00
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/livefeed.xml
Status set to FAILED
Exception:
  Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
  Type: Tvt.FileDownloader.CertificateValidationException
     at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
If I try to navigate to the URL noted in the message using Internet Explorer, I can understand why this is failing: IE displays a message that the certificate for the site is invalid and, thus, the site cannot be loaded. I have noticed a similar issue when trying to use the "Auto Detect" tool on this machine from the Lenovo site... I.E. indicates the site's certificate is invalid.
This machine is a fresh OS reinstall from nothing; TVSU version is the latest (that I know of): 3.15.0017. I do have two other XP machines (that have been installed for quite some time) running the same version of TVSU that DO NOT experience this issue. I've otherwise been unable to figure out what the difference betweens the machines is. Any thoughts either Lenovo or the community can share would be much appreciated.

hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

"an error occurred while gathering user infor" I've encountered this.

I've found there is a post disscussed about this.
http://forums.lenovo.com/t5/ThinkVantage-Technologies/System-Update-An-error-occurred-while-gatherin...
But there are talking about the slolutions for Vista sp2.
I'm using Vista bussiness sp3, and I found vista sp3 doesn't release yet..Is that true ?
It's written when I right-clicked my computer > properties
Windows Vista Business
Service Pack 3
any view ? thx

Yes service pack 3 for vista has not been released yet.can you put a link of your screenshot here?Where did you obtain you copy of vista?
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

I updated my iphone 3gs , but error occured while updating the firmware , now it is in recovery mode. now when i am restoring an error 1015 is coming again while updating the firmware .

i was updating my iphone 3gs , but error occured while itunes was updating firmware. it asked me to revert back to backup. it is in recovery mode. now when i am restoring , again eroor is there while updating firmware part . (1015) . please help what to do . or manually download a update

same thing happened to me. my phone is unlocked. did you have any luck.
please send info.
thank you

When updating to ios 5 an error occurred while backing up ipad (-402653083)

when updating to ios 5 an error occurred while backing up ipad (-402653083) what shoud i do ?

I have the same problem I have tried to update twice now it starts to backup slowly! and after a short while I get the same error message 402653083 I have tried cancelling it and tried saying proceed with a view to reinstalling from my back up but both times it failed to do anything

Error occurred while finding users using API with custom field

Hi All,
I am getting the following error while searching user using API with custom attribute. Did anybody faced the same problem before ?
Hashtable<Object,Object> env = new Hashtable<Object,Object>();
env.put("java.naming.factory.initial", "weblogic.jndi.WLInitialContextFactory");
env.put(OIMClient.JAVA_NAMING_PROVIDER_URL, "t3://localhost:14000");
System.setProperty("java.security.auth.login.config","C:\\Oracle\\Middleware\\Oracle_IDM1\\designconsole\\config\\authwl.conf");
System.setProperty("OIM.AppServerType", "wls");
System.setProperty("APPSERVER_TYPE", "wls");
tcUtilityFactory ioUtilityFactory = new tcUtilityFactory(env, "xelsysadm", "Weblogic123$");
OIMClient client = new OIMClient(env);
client.login("xelsysadm", "Weblogic123$".toCharArray());
SimpleDateFormat formatter = new SimpleDateFormat("yyyy-MM-dd");
tcUserOperationsIntf moUserUtility = (tcUserOperationsIntf)ioUtilityFactory.getUtility("Thor.API.Operations.tcUserOperationsIntf");
Hashtable mhSearchCriteria = new Hashtable();
mhSearchCriteria.put("USR_UDF_ACTUALSTARTDATE",formatter.format(date));
tcResultSet moResultSet = moUserUtility.findAllUsers(mhSearchCriteria);
printTcResultSet(moResultSet,"abcd");
log4j:WARN No appenders could be found for logger (org.springframework.jndi.JndiTemplate).
log4j:WARN Please initialize the log4j system properly.
Exception in thread "main" Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at weblogic.rjvm.ResponseImpl.unmarshalReturn(ResponseImpl.java:237)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:348)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:259)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_1036_WLStub.findAllUsersx(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:85)
at com.sun.proxy.$Proxy2.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntfDelegate.findAllUsers(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler$1.run(SecurityInvocationHandler.java:68)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(weblogicLoginSession.java:52)
at Thor.API.Base.SecurityInvocationHandler.invoke(SecurityInvocationHandler.java:79)
at com.sun.proxy.$Proxy3.findAllUsers(Unknown Source)
at oim.standalone.code.OIMAPIConnection.usersearch(OIMAPIConnection.java:209)
at oim.standalone.code.OIMAPIConnection.main(OIMAPIConnection.java:342)
Caused by: Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.findAllUsers(tcUserOperationsBean.java:4604)
at Thor.API.Operations.tcUserOperationsIntfEJB.findAllUsersx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1614.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy347.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Thank you

Hi J,
Thanks for the reply. But the code is working fine for OOTB attributes and for 11g API i am getting permission exception
Exception in thread "main" oracle.iam.platform.authz.exception.AccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1465)
at sun.reflect.GeneratedMethodAccessor1034.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy366.search(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManagerEJB.searchx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1449.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy365.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.iam.identity.exception.SearchAttributeAccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1462)
... 44 more

Error occurred while gathering RDF/SEM statistics

Hi,
I have problem:
BEGIN
SEM_PERF.GATHER_STATS();
END;
ORA-13199: Error occurred while gathering RDF/SEM statistics
ORA-06512: на "MDSYS.MD", line 1723
ORA-06512: на "MDSYS.MDERR", line 17
ORA-06512: на "MDSYS.SDO_SEM_PERF", line 8
ORA-06512: на line 3
Thanks,
Aleksey

Fixed.
This error result of “unusable” indexes in schema MDSYS, on table RDF_LINK$.
Rebuild indexes fix error.

Image Ultra Builder 4.0: "An error occurred while connecting to server: Check the server"

Ladies & gentlemen
I am using evaluation version of ImageUltra Builder 4.0 for Windows
XP. Both server and console have been installed on the same machine.
When I try to add a new repository, then after pressing the final
"Finish" button I get the message "An error occurred while
connecting to server: Check the server".
This message appears when the service IUServer runs.
I have not found any mention of this error neither in the Internet nor
in the documentation. Can any one suggest what could have been done wrong?
Thanks, Ilya Druker

I've had the same problem when trying to generate a database on an external storage unit. When I create a new repository there are two option:
1) Location: - This is the location where you want to store the files itself. This server does not have to have a database running on it
2) Server: - This is the name of the server that actually runs the DB2 database that keeps track of the repositories. This server does not have to be the same as the location where you store the files. This could also be the IP address of the server, not necessarily the name.
The documentation for this is somewhat confusing, but the above stuff works atleast. I have tried in never versions than 4.0 as well.

HT1222 when I Clicked to update, appear this message: An error occurred while installing the updates.(103)

when I Clicked to update iTunes, appear this message: An error occurred while installing the updates.(103)

Read all 3 pages of this thread: https://discussions.apple.com/thread/4148868?start=15&tstart=0 for possible solutions.
Good luck!

T61P - System Update build: 5.02.0011 - Error occurred while gathering user informatio​n

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