T61p upgraded palmrest with fingerprint reader not recognised

Hi,
I have the following T61p mode 6457-Y74. Originally it never came with a fingerprint reader, so having bought one off ebay and installed it, it doesnt work, neither is it recognised in the BIOS. My question is, am i right to assume that a T61p without fingerprint reader would have no option to enable/disable in the BIOS? Therefore, if i installed the fingerprint reader, are there any other steps i would need to take to get it registered/recognised? Once installed, would it just appear in the BIOS? If so, then i suspect the palmrest may be faulty. If not, what am i doing wrong?
Thanks very much!

Your system is definitely compatible with the fingerprint reader. You have a cpu that wasn't offered until 2-2008, requiring Penryn support, so it's not a case of a board that predated the fingerprint reader (if any exist).
Look in the security section of your bios, if you don't see it there, then it must be a bad reader.
You can try updating your bios, I have done this with much older t61 models, but I always instaled the latest bios, just be careful, a failed bios update can render the system unusable.
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

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Possible to upgrade to a fingerprint reader? (X220)

Hello.
I'm getting a ThinkPad X220 soon, and I was wondering if I upgrade to a fingerprint reader. The one I will recieve comes with the stock palmrest, so if I bought a palmrest with the fingerprint reader, would it work with the correct drivers?
Laptop: WINDOWS 7 IBM Lenovo X220 Laptop Core i5 2520M 2.5Ghz 4Gb Ram Warranty Webcam | eBay
New palmrest: http://tinyurl.com/q88rbjf
Thanks.
ThinkPad X220 - i5 2520M, 8GB, 320GB Seagate.

sandwhichz wrote:
I own a HP Pavillion G7 laptop and it's been a little too slow for my tastes lately. I was wondering if it was possible to upgrade to a SSD for this laptop and if so any helpful advice on how to clone my OS to the SSD in question.
First we need a Product Number to know which part of the question is asking for what is slow. SSD will speed up the load processor and usage but if your processor is slow then everything else will be slow with it.
I am a Volunteer to help others on here-not a HP employee.
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Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Fingerprint Reader Not Detected

1. Product Name and Number
Compaq CQ45-207TU
2. Operating System installed (if applicable)
Windows 7 64 bit
3. Error message (if any)
FingerPrint Reader Not detected
4. Any changes made to your system before the issue occurred
Reinstalled OS and formatted HDD

There you go, I am facing the same problem, my finger print reader is not recognized, attached below is my screen shot of my device manager where i installed my drivers for this finger print reader.
Spoiler
attached is the second image of the software used by finger print reader in my lap top, showing the error message. "Finger print reader is not recognized"
My model number is: Hp pavilion DV 6907 TX
The model was initially with the Operating system - Vista, my finger print reader all worked fine, then i later upgraded to windows 7, where i was successful in finding all drivers for my lap top. I was successful in finding the drivers for my finger print reader as well, and i installed it, that's the reason it shows in the device manager, but i don't know the reason why it is not getting detected.
Is this something to do with the hardware failure to get detected by the drivers ? or an incorrect driver inside my laptop which is not gelling with the hardware ( the driver is not getting digitally signed). please help.

Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

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T61 with Windows 7: Fingerprint reader not working

I downloaded and installed the fingerprint reader software for my T61 (7659-D22) with Windows 7. At the login screen I see the "Scan your finger" option, but none of my fingerprints is recognized, so I log on with my password.
In Windows I get the Fingerprint popup inviting me to enroll fingerprints. Three are shown as enrolled already (carry over form WinXP, no doubt), all of which I had tried unsuccessfully at the login screen. I tried enrolling additional fingerprints, but the scans do not register at all.
How do I solve this problem?
Solved!
Go to Solution.

Hi Z300M,
Are you using doman account? If you are then please go to
Control Panel > Hardware and Sound > Biometric Devices > Change biometric settings
And tick "Allow users to log on to a domain using their fingerprints"
Fred
T61 + X201i

Re: Tecra A10 Fingerprint reader not working with IE 8

I had various user names and passwords registered on numerous websites.
From IE7, I could use the fingerprint reader to input the user name and passwords to these sites.
Since Windows update installed IE8, the fingerprint system does not work within internet explorer - it works as normal for all other programs and logon.
I figured out it must be a security thing in IE8, but cannot work out how to re-enable the fingerprint software into IE8.

Hi
This issue has been posted sever times here in the forum and it related to the compatibility issue between the old Fingerprint Truesuite access manager and IE8 and Firefox 3
As far as I know the newer Truesuite access manager software v3.0 or higher should solve this issue.
But we have to wait until such update will be published!
Cheers

Problems with Fingerprint Reader on Touchsmart TX2-1274NR Notebook and Windows 7 Ultimate (64-bit)

I have just upgraded my tx2-1274nr to windows 7 ultimate (64-bit) [my university released the upgrade a week early] and I followed the directions provided by technical support and downloaded/installed all the updated drivers and software. Everything works great (actually better than great) except for two problems.
The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters? I am not sure if this is important.
Any assistance would be greatly appreciated. I am really loving the new system, especially the multi-touch (installed the drivers from N-trig)!!
Thanks

Hi,
dclane wrote:
The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
Check this and this thread. You need Authentec TrueSuite.
dclane wrote:This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters? I am not sure if this is important.
If You have any version of Quick Lunch Buttos installed uninstall them and install this here which is provided by HP for Win7.
Message Edited by Daniel_Potyrala on 10-16-2009 12:35 AM
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Win 7 slow boot - login in with fingerprint reader

Hi
I have a T400s (2.4 GHz and 4 GB) with an Intel SSD and WIn 7 RTM with latest Lenovo beta drivers.
I have the fingerprint reader activated for login and my boot time of 35 seconds is now split about half in the fingerprint login and half in the rest of the boot process.
Or described in another way if the machine is powered off and I swipe my finger to start the machine it takes about 17 seconds before the login prompt (the finger) is shown.
Then the machine shows "waiting" for 15-20 second during which my personal login icon flashes by before it completes the login and almost immediately shows the desktop.
I am surprised by the very slow login with my finger already swiped. It would be much faster to disable the fingerprint reader and log in using a password. Anyone encountered this problem and knows how to fix it?
Other problems with the boot I have found (and solved) is the use of a solid color as the Windows background which for some reason costs about 15 second in boot time!!? I also had to reflash the firmware of my SSD to gain an additional 10 seconds at the start of the boot process.
Mats
Thinkpad T400s, X61s, X41, 600

Hi Mats,
I have a similar, if not, the same complaint. I have a T500 running Win 7, which was just upgraded from NT.
My complaint - and it goes under the topic of usabiltiy - is that it takes anywhere from a couple of seconds up to 20 seconds before a valid fingerprint scan is accepted. If it's a scan doesn't match, there's immediate feedback of an error. I wouldn't mind the delay so much if the was some immediate feedback. If I click the "other credentials" button, I can see that the machine is "validating". If I enter my password, boom, I'm immediately logged in.
This is annoying. Under NT, there was not such problem. Your post is from 1 1/2 years ago. It's surprising that no one else is complaining about this. I guess most just say "forget it - I'm just using my password." But I know the process works and works nicely. (I've run the ThinkVantage System Update as recently as Feb '11. So, the drivers are current.)
Hey, anyone from Lenovo listening?!!
Regards, Ed

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Fingerprint reader not detected in HPDV6-2165TX

hey guys,
i have got HP pavilion DV6- 2165 TX i upgraded my lappy to WIN 7 - 64 BIT ultimate...so now the thing is that my finger print is not working / it is showing reader not detected. ...can any one help...me thankx in advance...

Have you install Validity Fingerprint Sensor Driver? Here is link to it just incase ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45021.exe
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Fingerprint Reader Not Connecting - Windows 8 - HP Pavilion DV7

Have searched high and low for solution to my fingerprint scanner issue - tried many site's instructions with no solution.
Please help -
I have a HP DV7-6c27cl (Pavilion)---Purchased 11/2012.
Upgraded to Windows 8-64 bit day of purchase and fingerprint scanner quit working along with TrueVision HD webcam. HP Driver update for webcam worked perfectly - Up and running there.
HP SimplePass software is loaded running version 5.20.233a (DigitalPersona).
Went to HP and downloaded new driver (SP58834) for fingerprint scanner. Searched their updates using specific model number of this laptop and it gave me that driver to update with. Software starts but no joy on the reader.....
Simple Pass still says "The fingerprint reader is not connected." "Connect the reader."
Earlier today when trying a number of different fixes I had a biometrics tap under my device manager and another in control panel......on one of my attempts to find a solution I erased these. No longer there now.
Not sure what to do from here. There doesn't seem to be any solution on Digital Persona website either.
Please help and thank you.
This question was solved.
View Solution.

Hi Doerr,
That Digital Personal software won't run on this computer... The old DP software only runs on older hardware. Nice software but it doesn't run on new computers.
You need to run the "real deal" SimplePass software.
Here is SimplePass software that will run on Windows 7 or Windows 8:
sp59664 HP SimplePass V6.0.100.257 Win7-8
You can use your Windows 7 Validity Sensor Driver:
sp55109 Validity Sensor V4.3.205.0
Driver ALWAYS (re)installs FIRST, then a Reboot
Software installs Second, set up the basics, then a Reboot
Set up the rest of the software the way you like it, Export the webcards (password database)
Helpful Guide:
Guide to the Notebook Fingerprint Sensor - HP SimplePass V6
Happy Computing 2013 !
Kind Regards,
Dragon-Fur

HP SimplePass Fingerprint Reader not prompting at login

Hi there,
I have just bought the HP Envy 15-j140na diectly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
Any help to get it working would be greatly apprecieted,
cheers guys.
This question was solved.
View Solution.

Kaany_K
Welcome to the HP Community Forum.
You are Eric are talking almost about the same thing -- Eric is trying to direct you to the part of the Logon program that is giving you problems, that is, the Windows Native Fingerprint Logon.
You are looking at HP SimplePass, the "third party" fingerprint software that sits on top of the Native Windows fingerprint reader software and "kind of" gets along with the Windows software -- most of the time.
Sorry, Not very good "geek speak". Frown.
You can try the following to untangle the two programs and make them get along better:
Open the file > Click on Download > Click “Open in Adobe Reader”
Instructions to Upgrade HP SimplePass
Jump down to around Page 10 (at writing) –
Remain calm and perform the Pile of Rubble - Hard Reset Sequence
Next:
On Page 2, Follow the steps:
Procedure - Update / (Re) Install HP SimplePass
NOTES:
Pay attention to the "Order of Events", that is, finish the tasks in the order presented for best results.
Ignore References to Series 6 -- you are going to stay with Series 8 and update to the latest 8.x version.
Most likely you can use the Validity Sensor Driver already in your notebook -- you can check the Version in your Device Manager: if the Driver in your Notebook's support page is newer, you can download and install that Driver.
At this writing, the latest 8.x version package available in the Instruction Document matches that which is available at your notebook's support page - you may download either as you will.
Be sure you Export your Webcards! You may not need to worry about the Import this time; it is good to know how to make the Backup and you should be doing this anyway!
Reference:
HP ENVY 15-j140na Notebook PC Drivers
I don't know if this will make the two fingerprint programs get along better or not -- but it will put them on a more even playing field by updating the HP SimplePass to the later version and by resetting everything so the software has a reasonable chance of working.
There is also a bit of "check this and that" at the beginning of the Dragon Document that is specific to Windows 8.1 -- and some bits about your Security Software startup that may be relevant.
I hope this helps...
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Fingerprint Reader not working upon waking from sleep for windows login

Hello,
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models? This is frusterating.
Solved!
Go to Solution.

sailoholic
Your report is the first we have ever heard of this issue on T/W. It does not happen on my T/W systems here (with or without 30 Day Standby enabled). The other reports I heard of this problem came from X240.
I just want to confirm with you - the problem happens after coming out of Sleep (and not Hibernate), right?
Can you tell me exactly what you are doing? e.g.
1. Use the computer normally (is AC attached or not?)
2. Close the lid - the computer goes to sleep (or do you go to sleep some other way?)
3. Open the lid 2 hours later (or how long)?
4. are you using a dock?
The more info you can provide, the better. Thanks for your help.
Also please let me know what BIOS version you have.

T61p upgraded palmrest with fingerprint reader not recognised

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