TA44551 I had my screen re placed after cracking and the ipod won't recharge.

I had my screen replaced after cracking and the ipod won't re charge. Not sure if it's worth spending any more money on trying to get it fixed or even if that would be possible. Thanks

iPods are not user serviceable, but since you decided to open it up in spite of that, there's no telling what went wrong. Either send it in to someone more reputable or have the iPod replaced by Apple for $99 (if it's 64GB, $199).

Similar Messages

My ipod 5th generation has lines on the screen that will change color and the ipod sometimes wont respond when i touch it

My ipod has lines on the screen and will change color. It also is not responding to my touch. What can i do?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I broke my screen about a month ago and the iPod was fine until yesterday when it turned off and wouldn't turn on and the screen gets slightly lighter help

MY iPod broke help

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. I suspect whatever caused the broken screen progressed.
Apple Retail Store - Genius Bar

I have a horizontal line across the middle of the ipod screen and the ipod and itunes won't sync. What is the line and is it connected to the no sync.

I have a horizontal line across the middle of the ipod screen and itunes and the ipod won't sync. What is the horizontal line and is it connected to the no sync.

Hey Dean Marvin,
Thanks for the question. These two symptoms are probablyh related. To troubleshoot, let's try resetting your iPod:
How to reset iPod
http://support.apple.com/kb/HT1320
Thanks,
Matt M.

Email not opening This is a sudden thing, Email had been working fine for two months then today would not stay open now it will not open at all. after trying to open mail I receive a white screen for a nano second and the app closes

Email not opening on my iPad2 This is a sudden thing, email had been working fine since purchasing the device then today would not stay open, now it will not open at all. After trying to open mail I receive a white screen for a nano second and the app closes.

Have you tried closing the Mail app completely ? From the home screen (i.e. not with Mail 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

My screen goes blank after I see the white start up screen

My screen goes blank after I see the white start up screen

What kind of iMac do you have? A PowerPC G3, G4, G5, or an Intel-based iMac? What OS are you using? OS 9, OS 10.2.x Jaguar, 10.3.x Panther, 10.4.x Tiger, 10.5.x Leopard, 10.6.x Snow Leopard, 10.7.x Lion, 10.8.x Mountain?
This particular forum is for older PowerPC G3, G4, G5 iMacs running OS 10.5.8 or older. If your iMac was made after 2006, then you have an Intel-based iMac.
That being said, here are a few tips to try:
Option 1
Restart the computer while holding down the Option key. This will tell the computer to look for bootable drives. If it finds your normal startup disk, select let, then click the right pointing arrow to boot up the computer. Now open up System Preferences> System> and select your normal Startup OS as the default startup disk.
Option 2
Reset your PRAM. Press and hold down the Command Option P R keys while starting your computer. You will hear the startup chime. continue holding down those keys until you hear the startup chime a second time. Release the keys. If the computer restarts, you will need to reset your Date and Time. It might be time to replace your PRAM battery.
Option 3
Reset the SMC by removing all cables (USB, Firewire, Ethernet, Modem, Power cord) from the back of your computer. Let it sit for one minute. Press and hold the power on button on the back of the iMac while plugging in the power cord. Release the power on button. Count to five, the press the power on button again.
Option 4
Place your original, came with the iMac when purchased install disk, into the slot on the iMac, press and hold the C key while pressing the power on button on the back of the computer. (If you have upgraded your OS from when you purchased your iMac, example your iMac came with OS 10.3 installed, and you're now using OS 10.5, then use the OS 10.5 Retail Install disk that you had used to upgrade your OS instead of the original, came with the iMac disk.)
Continue holding the C key until you see the OS starting to load. DO NOT do an OS installation. At the top Menu bar, select Utilities or Utility, and pull down to Disk Utility. On the left side of the window that opens,select your normal OS drive. Click First Aid at the top middle of the window if it isn't already selected. Click Repair Disk from the lower right area of the window. When that is done, click Repair Permissions to the left of the Repair Disk button you clicked earlier.
When that is done, quit Disk Utility. From the top Menu bar (I think its under Utilities) select the Start Up Manager, and choose your normal boot volume as the startup disk. Restart the computer. If successful, and you've rebooted from your normal startup disk, eject the install DVD/CD, and you're good to go.
Good luck.

HT201263 after restarting and restoring ipod touch, display is still white screen

after restarting and restoring ipod touch, display is still white screen. I have done this several times. One time, the display went to the home screen, but immediately went back to the white screen when I plugged it into the charge cord. The music continued to play however. help!

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

After a restart, the iPod no longer works/turn on(folder w/exclamationMark)

I've had this problem with my iPod freezing quite often, i've had it for about a year and this has only started happening around Janurary 2006, and i would restart it. But several days ago after a Routine restart, it failed to start up again. Everytime i restart it, i get the folder with the exclamation mark and a couple times i get the sad iPod icon. I dont know what is wrong. When i turn it on, i hear this clicking/whirling noise inside the iPod like it is trying to start, but wont. And it also feels like it is over heating, as the back would get very hot fast. I also tried to restore my iPod with the iPod updater, but it keeps telling me it cant mount the iPod. I dont know whats going on here. Can someone please help me?

Hello
For Cant mount iPod - do the following
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC
Then do a Restore, but if still does not help, have a read the following
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Repaired screen and now iPod won't play

I replaced the broken LCD screen in my son's 1st gen black nano. It looks beautiful! There is a problem with the ipod now though. The iPod won't play. Everything works perfectly...screen is bright and beautiful, click wheel works to move through all menus, change volume, etc. You can choose a song, but the song won't play. The little triangle that stands for play is in the top left corner like it wants to play, but the status bar that tells you how long the song is doesn't move at all. You can fast forward through the song manually, but it won't play.
I have reset the ipod by toggling the hold button and pressing the select and menu choices from the click wheel. I have done the 5 R's that Apple suggests. I have even restored it to original facotry settings. iTunes can see it and re-downloaded all of the music onto it. All of the software on the computer is updated and the ipod software has been updated. Everything works fine except it won't play!
When I had the iPod open and was working on it, there were 2 ribbon cables that needed to be connected, 1 was the click wheel cable and 1 was the LCD screen cable. I have attached those securely and both are working properly except for the matter that it won't play songs. There was 1 other flat copper cable that seems to be glued to the click wheel that I didn't see in any of the pictures in the repair manual. It's not a ribbon cable. One end is still glued to the click wheel, but the other end is loose. This is probably the problem. I don't remember disconnecting this during the repair, although I know it had to be connected somewhere. I reaches up close to where the earphone jack is. Does anyone have any idea where this flat copper cable is supposed to be connected? I would appreciate any help you can give me! Thanks!
iPod 1st gen black nano Windows XP

Here is the URL for the picture of the copper cable. The dark part at the end of the copper cable is a piece of silver metal mesh that is glued on one side of the copper cable. You can see that it is glued at the other end to the back of the click wheel underneath where the battery was glued down. I vaguely remember that it was connected to something else, but I don't remember disconnecting it because I was so intent on getting the ribbon cables disconnected without damaging them.
http://i124.photobucket.com/albums/p28/valdezs321/DSC04511.jpg
1st gen ipod nano Windows XP

I just installed Readdledocs on my ipod, and now when I launch the app, I get a screen which says "downloading message" and the app freezes and won't do anything else. How can I get the app to function again?

I just installed Readdledocs on my ipod, and now when I launch the app, I get a screen which says "downloading message" and the app freezes and won't do anything else. How can I get the app to function again?
This happened after I tried to get Readdledocs to open an epub file which I created in Calibre.

This is a followup to my own posting above.
Thanks to Dave Sawyer for posting information about re-downloading an app which has been deleted. I deleted the app from iTunes. Then, when I synched, iTunes asked me if I wanted the items on my ipod touch copied back into iTunes. I said yes and then synched.
Readdledocs is now working again. It is no longer frozen. However, I have learned my lesson. I will download only pdf's from now on. I don't think it works so well with epub files. The text reflow feature of Readdledocs is exactly what I need to use for my work documents on my ipod touch.

Ipod restore failed can see on the screen is the cable connection symbom and the ipod does not appear in the LH panel of itunes is there an easy solution to this

ipod restore failed can see on the screen is the cable connection symbom and the ipod does not appear in the LH panel of itunes is there an easy solution to this

To get iTunes to see your iPod try:
- Placing the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Placing it in recovery DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Sometimes this program will get th iPod in recovery mode:
RecBoot iPod-1.0.2-Mac-Jaxov.zip - File Shared from Box.net - Free Online File Storage

After I reset the iPod I lost all of the iPod contents. When I attempted to resynch I learned the iPod did not have enough space. How can this be so when I have nothing on the iPod?

Please help!.
After I reset the iPod I lost all of the iPod contents. When I attempted to resynch I learned the iPod did not have enough space. How can this be so when I have nothing on the iPod?

You will prbably had other sync setting than the default ones
Check if the option "Only sync marked songs" is checked.

I hav a ipod touch 4th gen with cracked screen and i finally got it to turn on itunes and the ipod was making charging noises but the screen was just white i tryed updating it to ios 5.1.1 bit did nothink so i was

i bought a ipod touch 4th generation with cracked screen and i finally got it to turn on itunes and the ipod was making charging noises but the screen was just white i tryed updating it to ios 5.1.1 bit did nothink so i was wondering how to fix this white screen i tryed a hard reboot ( whitch i heard might work ) but did nothink if there is no sulution to fixing this is it worth buying a new screen ? thaanks

Try here:
iOS: Not responding or does not turn on
If yu can't turn it off, then let the battery fully drain. After charging for at least an hour try again.
If still not successful that indicates a hardware problem and service is required.

After ios 5 the ipod that changed to music shows all my songs but they are greyed out and will not play

after ios 5 the ipod that changed to music shows all my songs but they are greyed out and will not play

did uncheck all music and resynced afterwards. Got all my music back on the phone. Next morning, the phone had greyed out 1/3 of the songs all by itself. Seems to have something to do with syncing over wifi. No solution yet other than resyncing all my playlists one by one,
Combined with a battery that drained 5% every 5 minute before I reset the network settings, I am not impressed with Apple's premature launch of their new os. This is what beta testing is for, folks. The iPhone should be done with the growing pains. Shame.
(iPhone4 upgraded to ios5)

I changed my Apple ID, or thought I had, until I tried getting into iTunes and the old id popped up. How can I completely get rid of the first ID?

I changed my Apple ID, or thought I had until I tried getting into iTunes and the ID wouldn't work. Everything else shows the ID has been changed. What have I not done?

Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
 Cheers, Tom

TA44551 I had my screen re placed after cracking and the ipod won't recharge.

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