Table for E-mail content (ERMS)

Hi Experts,
Can some one help me to know which is the table that stores E-mails content of an in-coming email in the ERMS system. I tried with CRM_ERMS_HEADER and SWWWIHEAD in transaction SE11 but I am unable to see any workitem content.
Regards.

Hi Vinod, Thanks for quick response.
I tried using Email work bench. three things
a. I can delete only 'open' and 'In process' email there however emails with status 'completed' are not able to delete. The message says "Selected Email has the status Completed/Deleted which cannot be deleted."
b. Though email is getting deleted, I can see them back when i set dropdown status to 'Deleted' in the Email Work bech.
c. Emails are visible in table CRMD_ERMS_CONTNT even after deletion from work bench.
How do we address these scenario? It will great help if some how we will be able to delete emails completely (Not a single record in the SAP system, anywhere). Awaiting the response, thanks in ahead.

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                    DECLARATION PART                                 *
TYPE-POOLS : SLIS.
TABLES : VBAK.
DECLARATION FOR ALV.
DATA : F_FIELD TYPE SLIS_T_FIELDCAT_ALV,
       W_FIELD TYPE SLIS_FIELDCAT_ALV,
       L_HEADER TYPE SLIS_T_LISTHEADER,
       W_HEADER TYPE SLIS_LISTHEADER,
       W_LAYOUT TYPE SLIS_LAYOUT_ALV,
       t_sort type slis_t_sortinfo_alv,
       w_sort type slis_sortinfo_alv.
TYPES : BEGIN OF T_VBAK,
          VBELN    LIKE VBAK-VBELN,
          VKGRP    LIKE VBAK-VKGRP,
          KUNNR    LIKE VBAK-KUNNR,
          ERDAT    LIKE VBAK-ERDAT,
          VTWEG    LIKE VBAK-VTWEG,
          LIFSK    LIKE VBAK-LIFSK,
          VKBUR    LIKE VBAK-VKBUR,
        END OF T_VBAK.
TYPES : BEGIN OF T_VBAP,
          VBELN    LIKE VBAP-VBELN,
          POSNR    LIKE VBAP-POSNR,
          MATNR    LIKE VBAP-MATNR,
          WERKS    LIKE VBAP-WERKS,
          ARKTX    LIKE VBAP-ARKTX,
          KWMENG   LIKE VBAP-KWMENG,
          CUOBJ    LIKE VBAP-CUOBJ,
          NETWR    LIKE VBAP-NETWR,
          ZSCHL_K LIKE VBAP-ZSCHL_K,
          KONDM    LIKE VBAP-KONDM,
          ZZURWN   LIKE VBAP-ZZURWN,
        END OF T_VBAP.
TYPES : BEGIN OF T_LIPS,
          VBELN    LIKE LIPS-VBELN,
          POSNR    LIKE LIPS-POSNR,
          VGBEL    LIKE LIPS-VGBEL,
          VGPOS    LIKE LIPS-VGPOS,
        END OF T_LIPS.
TYPES : BEGIN OF T_KNA1,
          KUNNR    LIKE KNA1-KUNNR,
          NAME1    LIKE KNA1-NAME1,
          ADRNR    LIKE KNA1-ADRNR,
        END OF T_KNA1.
TYPES : BEGIN OF T_VBKD,
          VBELN    LIKE VBKD-VBELN,
          POSNR    LIKE VBKD-POSNR,
          BSTKD    LIKE VBKD-BSTKD,
          BSTDK    LIKE VBKD-BSTDK,
          KURSK    LIKE VBKD-KURSK,          " CURRENCY CHECK
          BZIRK    LIKE VBKD-BZIRK,          " SALES DISTRICT
          KDGRP    LIKE VBKD-KDGRP,
          IHREZ    LIKE VBKD-IHREZ,
        END OF T_VBKD.
TYPES : BEGIN OF T_LIKP,
          VBELN    LIKE LIKP-VBELN,
          ERDAT    LIKE LIKP-ERDAT,
        END OF T_LIKP.
TYPES : BEGIN OF T_ADR6,
          ADDRNUMBER LIKE ADR6-ADDRNUMBER,
          SMTP_ADDR LIKE ADR6-SMTP_ADDR,
        END OF T_ADR6.
DATA : BEGIN OF IT_CUST OCCURS 0,
          KUNNR LIKE VBAK-KUNNR,
        END OF IT_CUST.
TYPES : BEGIN OF T_VBUP,
          VBELN    LIKE VBUP-VBELN,
          POSNR    LIKE VBUP-POSNR,
          KOSTA    LIKE VBUP-KOSTA,
          WBSTA    LIKE VBUP-WBSTA,
        END OF T_VBUP.
TYPES : BEGIN OF T_TVLST,
          LIFSP    LIKE TVLST-LIFSP,
          VTEXT    LIKE TVLST-VTEXT,
        END OF T_TVLST.
TYPES : BEGIN OF T_CONFIG.
        INCLUDE STRUCTURE CONF_OUT.
TYPES : END OF T_CONFIG.
DATA : TMP LIKE VBAK-KUNNR.
DATA : NAME_TEXT LIKE THEAD-TDNAME.
DATA : TLINE1 LIKE TLINE OCCURS 0 WITH HEADER LINE.
DATA : TMP_BRAKET LIKE CONF_OUT-ATWRT,
        TMP_BRAKET1 LIKE CONF_OUT-ATWRT.
DATA : BEGIN OF IT_FINAL OCCURS 0,
          WERKS   LIKE VBAP-WERKS,
          VBELN   LIKE VBAP-VBELN,
          POSNR   LIKE VBAP-POSNR,
          KUNNR   LIKE VBAK-KUNNR,
          NAME1   LIKE KNA1-NAME1,
          VBELN1 LIKE LIKP-VBELN,
          ERDAT   LIKE LIKP-ERDAT,
          LIFSK   LIKE VBAK-LIFSK,
          ZZURWN LIKE VBAP-ZZURWN,
          IHREZ   LIKE VBKD-IHREZ,
          ERDAT1 LIKE VBAK-ERDAT,
          NETWR(25) type C,
          BSTKD   LIKE VBKD-BSTKD,
          BSTDK   LIKE VBKD-BSTDK,
          SALORD(17) TYPE C,
          PUMP_TYPE LIKE CONF_OUT-ATWRT,
          PUMP_SIZE LIKE CONF_OUT-ATWRT,
          VTEXT     LIKE TVLST-VTEXT,
          KWMENG(25) TYPE C,
          FOOTER(330) TYPE C,
          ITMTXT(330) TYPE C,
       END OF IT_FINAL.
DATA : IT_VBAK TYPE STANDARD TABLE OF T_VBAK,
       IT_VBAP TYPE STANDARD TABLE OF T_VBAP,
       IT_VBKD TYPE STANDARD TABLE OF T_VBKD,
       IT_LIKP TYPE STANDARD TABLE OF T_LIKP,
       IT_LIPS TYPE STANDARD TABLE OF T_LIPS,
       IT_VBUP TYPE STANDARD TABLE OF T_VBUP,
       IT_KNA1 TYPE STANDARD TABLE OF T_KNA1,
       IT_ADR6 TYPE STANDARD TABLE OF T_ADR6,
       IT_FINAL1 LIKE IT_FINAL OCCURS 0 with header line,
       IT_TVLST TYPE STANDARD TABLE OF T_TVLST,
       IT_CONFIG TYPE STANDARD TABLE OF T_CONFIG,
       W_VBAK TYPE T_VBAK,
       W_VBAP TYPE T_VBAP,
       W_VBKD TYPE T_VBKD,
       W_LIKP TYPE T_LIKP,
       W_ADR6 TYPE T_ADR6,
       W_LIPS TYPE T_LIPS,
       W_VBUP TYPE T_VBUP,
       W_KNA1 TYPE T_KNA1,
       W_TVLST TYPE T_TVLST,
       W_CONFIG TYPE T_CONFIG.
DATA:   it_message TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   it_attach TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   t_packing_list LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE,
        t_contents LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_receivers LIKE somlreci1 OCCURS 0 WITH HEADER LINE,
        t_attachment LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_object_header LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        w_cnt TYPE i,
        w_sent_all(1) TYPE c,
        w_doc_data LIKE sodocchgi1,
        gd_error    TYPE sy-subrc,
        gd_reciever TYPE sy-subrc.
                    SELECTION-CRITERIA                               *
SELECTION-SCREEN BEGIN OF BLOCK B1 WITH FRAME TITLE TEXT-001.
PARAMETERS : R2 RADIOBUTTON GROUP G1 USER-COMMAND radio DEFAULT 'X',
             R1 RADIOBUTTON GROUP G1 .
selection-screen end of block b1.
selection-screen begin of block b2 with frame title text-002.
PARAMETERS: p_email TYPE somlreci1-receiver
                                  DEFAULT '[email protected]'.
PARAMETERS : P_VTWEG LIKE W_VBAK-VTWEG ,
             P_WERKS LIKE W_VBAP-WERKS.
select-options : s_vkgrp for w_vbak-vkgrp,
                 s_ERDAT for w_LIKP-ERDAT.
selection-screen end of block b2.
                          Initialization
INITIALIZATION.
s_vkgrp-sign = 'I'.
s_vkgrp-option = 'BT'.
s_vkgrp-low = '313'.
s_vkgrp-high = '324'.
APPEND s_vkgrp.
s_erdat-sign = 'I'.
s_erdat-option = 'BT'.
s_erdat-low = '20080108'.
s_erdat-high = '20080108'.
s_erdat-low = '20070101'.
s_erdat-high = sy-datum.
APPEND s_erdat.
                  selection-screen validations
AT SELECTION-SCREEN.
Validation for Plant.
IF p_werks NE '7210'.
    MESSAGE : 'Plant entered should be 7210' TYPE 'E'.
ENDIF.
               START OF SELECTION                                    *
start-of-selection.
GETTING THE DATA FROM THE DATABASE TABLE
PERFORM DATA_FETCH.
FILLING THE FINAL INTERNAL TABLE
PERFORM FILL_FINAL.
GETTING THE LIST FOR SENDING MAIL OR DISPLAY.
IF R1 = 'X'.
Populate table with details to be entered into .xls file
LOOP AT IT_CUST.
    PERFORM build_xls_data_table using it_cust-kunnr.
ENDLOOP.
Instructs mail send program for SAPCONNECT to send email(rsconn01)
    PERFORM initiate_mail_execute_program.
ELSEIF R2 = 'X'.
PERFORM LIST_DISPLAY.
ENDIF.
               END OF SELECTION                                      *
end-of-selection.
*&      Form DATA_FETCH
      text
--> p1        text
<-- p2        text
FORM DATA_FETCH .
   SELECT VBELN
          VKGRP
          KUNNR
          ERDAT
          VTWEG
          LIFSK
          VKBUR
   INTO TABLE IT_VBAK
   FROM VBAK
   WHERE VTWEG = P_VTWEG
   AND   VKGRP IN S_VKGRP
   AND   LIFSK NE ''.
IF IT_VBAK[] IS NOT INITIAL.
SELECT LIFSP
          VTEXT
INTO TABLE IT_TVLST
FROM TVLST
FOR ALL ENTRIES IN IT_VBAK
WHERE LIFSP = IT_VBAK-LIFSK
AND    SPRAS = 'EN'.
SELECT VBELN
          POSNR
          MATNR
          WERKS
          ARKTX
          KWMENG
          CUOBJ
          NETWR
          ZSCHL_K
          KONDM
          ZZURWN
INTO TABLE IT_VBAP
FROM VBAP
FOR ALL ENTRIES IN IT_VBAK
WHERE VBELN = IT_VBAK-VBELN
AND   WERKS = P_WERKS.
SELECT KUNNR
         NAME1
         ADRNR
INTO TABLE IT_KNA1
FROM KNA1
FOR ALL ENTRIES IN IT_VBAK
WHERE   KUNNR = IT_VBAK-KUNNR.
SELECT VBELN
          POSNR
          BSTKD
          BSTDK
          KURSK
          BZIRK
          KDGRP
INTO TABLE IT_VBKD
FROM VBKD
FOR ALL ENTRIES IN IT_VBAK
WHERE VBELN = IT_VBAK-VBELN.
ENDIF.
IF IT_VBAP[] IS NOT INITIAL.
SELECT VBELN
         POSNR
         VGBEL
         VGPOS
INTO TABLE IT_LIPS
FROM LIPS
FOR ALL ENTRIES IN IT_VBAP
WHERE VGBEL = IT_VBAP-VBELN
AND   VGPOS = IT_VBAP-POSNR.
ENDIF.
IF IT_LIPS[] IS NOT INITIAL.
SELECT VBELN
         ERDAT
INTO TABLE IT_LIKP
FROM LIKP
FOR ALL ENTRIES IN IT_LIPS
WHERE VBELN = IT_LIPS-VBELN
AND   ERDAT IN S_ERDAT.
SELECT VBELN
         POSNR
         KOSTA
         WBSTA
INTO TABLE IT_VBUP
FROM VBUP
FOR ALL ENTRIES IN IT_LIPS
WHERE VBELN = IT_LIPS-VBELN
AND   POSNR = IT_LIPS-POSNR
AND   KOSTA EQ 'C'
AND   WBSTA NE 'C'.
ENDIF.
IF IT_KNA1[] IS NOT INITIAL.
SELECT ADDRNUMBER
         SMTP_ADDR
INTO TABLE IT_ADR6
FROM ADR6
FOR ALL ENTRIES IN IT_KNA1
WHERE ADDRNUMBER = IT_KNA1-ADRNR.
ENDIF.
ENDFORM.                    " DATA_FETCH
*&      Form LIST_DISPLAY
      text
--> p1        text
<-- p2        text
FORM LIST_DISPLAY .
REFRESH F_FIELD.
IF R2 = 'X'.
    W_FIELD-col_pos = 1.
    W_FIELD-fieldname = 'WERKS'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Plant'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 2.
    W_FIELD-fieldname = 'VBELN'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Sales Order'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 3.
    W_FIELD-fieldname = 'KUNNR'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Customer Code'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 4.
    W_FIELD-fieldname = 'NAME1'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Customer Name'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 5.
    W_FIELD-fieldname = 'VBELN1'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Delivery Number'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 6.
    W_FIELD-fieldname = 'ERDAT'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Delivery Date'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 7.
    W_FIELD-fieldname = 'LIFSK'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Delivery Block'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 8.
    W_FIELD-fieldname = 'PUMP_TYPE'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Pump Type'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 9.
    W_FIELD-fieldname = 'PUMP_SIZE'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_l = 'Pump Size'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 10.
    W_FIELD-fieldname = 'ZZURWN'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Pump Srno'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 11.
    W_FIELD-fieldname = 'IHREZ'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Indent No.'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 12.
    W_FIELD-fieldname = 'ERDAT'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Order Booking Dt'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 13.
    W_FIELD-fieldname = 'NETWR'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C710'.
    W_FIELD-seltext_m = 'Net Value'.
    w_field-do_sum = 'X'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 14.
    W_FIELD-fieldname = 'KWMENG'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C710'.
    W_FIELD-seltext_m = 'Qty'.
    w_field-do_sum = 'X'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 15.
    W_FIELD-fieldname = 'BSTKD'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Customer PONO'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 16.
    W_FIELD-fieldname = 'BSTDK'.
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    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Customer PODT'.
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    CLEAR W_FIELD.
    W_FIELD-col_pos = 17.
    W_FIELD-fieldname = 'SALORD'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Sales Order/Item'.
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    CLEAR W_FIELD.
    W_FIELD-col_pos = 18.
    W_FIELD-fieldname = 'VTEXT'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Delivery Block Desc.'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 19.
    W_FIELD-fieldname = 'FOOTER'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Footer Text'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    W_FIELD-col_pos = 20.
    W_FIELD-fieldname = 'ITMTXT'.
    W_FIELD-tabname = 'IT_FINAL'.
    W_FIELD-emphasize = 'C410'.
    W_FIELD-seltext_m = 'Item Text'.
    APPEND W_FIELD TO F_FIELD.
    CLEAR W_FIELD.
    PERFORM SORT_FIELD.
    PERFORM LAYOUT_DISPLAY.
    PERFORM GRID_DISPLAY.
ENDIF.
ENDFORM.                    " LIST_DISPLAY
*&      Form FILL_FINAL
      text
--> p1        text
<-- p2        text
FORM FILL_FINAL .
REFRESH IT_FINAL.
LOOP AT IT_VBUP INTO W_VBUP.
    READ TABLE IT_LIPS INTO W_LIPS WITH KEY VBELN = W_VBUP-VBELN POSNR = W_VBUP-POSNR.
    READ TABLE IT_LIKP INTO W_LIKP WITH KEY VBELN = W_LIPS-VBELN.
    IF SY-SUBRC EQ 0.
    READ TABLE IT_VBAP INTO W_VBAP WITH KEY VBELN = W_LIPS-VGBEL POSNR = W_LIPS-VGPOS.
    READ TABLE IT_VBAK INTO W_VBAK WITH KEY VBELN = W_VBAP-VBELN.
    READ TABLE IT_VBKD INTO W_VBKD WITH KEY VBELN = W_VBAK-VBELN.
    READ TABLE IT_KNA1 INTO W_KNA1 WITH KEY KUNNR = W_VBAK-KUNNR.
    READ TABLE IT_TVLST INTO W_TVLST WITH KEY LIFSP = W_VBAK-LIFSK.
      IT_FINAL-WERKS   = W_VBAP-WERKS.
      IT_FINAL-VBELN   = W_VBAP-VBELN.
      IT_FINAL-KUNNR   = W_VBAK-KUNNR.
      IT_FINAL-NAME1   = W_KNA1-NAME1.
      IT_FINAL-VBELN1 = W_LIKP-VBELN.
      IT_FINAL-ERDAT   = W_LIKP-ERDAT.
      IT_FINAL-LIFSK   = W_VBAK-LIFSK.
      IT_FINAL-ZZURWN = W_VBAP-ZZURWN.
      IT_FINAL-IHREZ   = W_VBKD-IHREZ.
      IT_FINAL-ERDAT1 = W_VBAK-ERDAT.
      IT_FINAL-NETWR   = W_VBAP-NETWR.
      IT_FINAL-BSTKD   = W_VBKD-BSTKD.
      IT_FINAL-BSTDK   = W_VBKD-BSTDK.
      IT_FINAL-POSNR   = W_VBAP-POSNR.
      IT_FINAL-VTEXT   = W_TVLST-VTEXT.
      IT_FINAL-KWMENG = W_VBAP-KWMENG.
      CONCATENATE W_VBAP-VBELN W_VBAP-POSNR INTO IT_FINAL-SALORD SEPARATED BY '/'.
      IF W_VBAP-CUOBJ NE '000000000000000000'.
        REFRESH IT_CONFIG.
          CALL FUNCTION 'VC_I_GET_CONFIGURATION'
            EXPORTING
              INSTANCE            = W_VBAP-CUOBJ
              LANGUAGE            = SY-LANGU
            TABLES
              CONFIGURATION       = IT_CONFIG
            EXCEPTIONS
              INSTANCE_NOT_FOUND = 1
              INTERNAL_ERROR      = 2
              NO_CLASS_ALLOCATION = 3
              INSTANCE_NOT_VALID = 4
              OTHERS              = 5.
          IF SY-SUBRC = 0.
            READ TABLE IT_CONFIG INTO W_CONFIG WITH KEY ATNAM = 'IN_PUMP_TYPE'.
            IT_FINAL-PUMP_TYPE = W_CONFIG-ATWRT.
            CLEAR W_CONFIG.
            READ TABLE IT_CONFIG INTO W_CONFIG WITH KEY ATNAM = 'IN_PUMP_SIZE' .
            IT_FINAL-PUMP_SIZE = W_CONFIG-ATWRT.
            CLEAR W_CONFIG.
          ENDIF.
      ENDIF.
        move w_vbap-vbeln to name_text.
        CALL FUNCTION 'READ_TEXT'
          EXPORTING
            id       = 'ZKT1'
            language = 'E'
            name     = name_text
            object   = 'VBBK'
          TABLES
            lines    = tline1
          EXCEPTIONS
            OTHERS   = 8.
      LOOP AT TLINE1.
        CONCATENATE IT_FINAL-FOOTER TLINE1-TDLINE+0(65) INTO IT_FINAL-FOOTER.
        CLEAR : TLINE1.
      ENDLOOP.
      clear : name_text,tline1[].
      concatenate w_vbap-vbeln w_vbap-posnr into name_text.
        CALL FUNCTION 'READ_TEXT'
          EXPORTING
            id       = 'ZKT3'
            language = 'E'
            name     = name_text
            object   = 'VBBP'
          TABLES
            lines    = tline1
          EXCEPTIONS
            OTHERS   = 8.
      LOOP AT TLINE1.
        CONCATENATE IT_FINAL-ITMTXT TLINE1-TDLINE+0(65) INTO IT_FINAL-ITMTXT.
        CLEAR : TLINE1.
      ENDLOOP.
      APPEND IT_FINAL.
    ENDIF.
   CLEAR : IT_FINAL,W_VBAP,W_VBKD,W_VBUP,W_LIPS,W_LIKP,W_KNA1,W_VBAK,W_TVLST,name_text,tline1[].
ENDLOOP.
IT_FINAL1[] = IT_FINAL[].
SORT IT_FINAL1 BY KUNNR.
LOOP AT IT_FINAL1.
IF TMP NE IT_FINAL1-KUNNR.
   IT_CUST-KUNNR = IT_FINAL1-KUNNR.
   APPEND IT_CUST.
   clear : tmp,it_cust.
   TMP = IT_FINAL1-KUNNR.
ENDIF.
CLEAR : IT_FINAL1.
ENDLOOP.
ENDFORM.                    " FILL_FINAL
*&      Form LAYOUT_DISPLAY
      text
--> p1        text
<-- p2        text
FORM LAYOUT_DISPLAY .
W_LAYOUT-colwidth_optimize = 'X'.
ENDFORM.                    " LAYOUT_DISPLAY
*&      Form GRID_DISPLAY
      text
--> p1        text
<-- p2        text
FORM GRID_DISPLAY .
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
     EXPORTING
I_INTERFACE_CHECK                 = ' '
I_BYPASSING_BUFFER                = ' '
I_BUFFER_ACTIVE                   = ' '
       I_CALLBACK_PROGRAM                = SY-REPID
I_CALLBACK_PF_STATUS_SET          = ' '
I_CALLBACK_USER_COMMAND           = ' '
       I_CALLBACK_TOP_OF_PAGE            = 'TOP_OF_PAGE'
I_CALLBACK_HTML_TOP_OF_PAGE       = ' '
I_CALLBACK_HTML_END_OF_LIST       = ' '
I_STRUCTURE_NAME                  =
I_BACKGROUND_ID                   = ' '
I_GRID_TITLE                      =
I_GRID_SETTINGS                   =
     IS_LAYOUT                         = W_LAYOUT
     IT_FIELDCAT                       = F_FIELD
IT_EXCLUDING                      =
IT_SPECIAL_GROUPS                 =
     IT_SORT                           = T_SORT
IT_FILTER                         =
IS_SEL_HIDE                       =
I_DEFAULT                         = 'X'
I_SAVE                            = ' '
IS_VARIANT                        =
IT_EVENTS                         =
IT_EVENT_EXIT                     =
IS_PRINT                          =
IS_REPREP_ID                      =
I_SCREEN_START_COLUMN             = 0
I_SCREEN_START_LINE               = 0
I_SCREEN_END_COLUMN               = 0
I_SCREEN_END_LINE                 = 0
IT_ALV_GRAPHICS                   =
IT_HYPERLINK                      =
IT_ADD_FIELDCAT                   =
IT_EXCEPT_QINFO                   =
I_HTML_HEIGHT_TOP                 =
I_HTML_HEIGHT_END                 =
IMPORTING
E_EXIT_CAUSED_BY_CALLER           =
ES_EXIT_CAUSED_BY_USER            =
      TABLES
        T_OUTTAB                          = IT_FINAL
EXCEPTIONS
PROGRAM_ERROR                     = 1
OTHERS                            = 2
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " GRID_DISPLAY
*&      Form SORT_FIELD
      text
--> p1        text
<-- p2        text
FORM SORT_FIELD .
w_sort-spos = 1.
w_sort-fieldname = 'KUNNR'.
w_sort-up = 'X'.
append w_sort to t_sort.
clear w_sort.
w_sort-spos = 2.
w_sort-fieldname = 'VBELN'.
w_sort-up = 'X'.
append w_sort to t_sort.
clear w_sort.
ENDFORM.                    " SORT_FIELD
*&      Form TOP_OF_PAGE
      text
FORM top_of_page.
IF R2 = 'X'.
    REFRESH l_header.
    w_header-typ = 'S'.
    w_header-key = 'Delivery Block : '.
    w_header-info = 'Outbound delivery created but not despatched'.
    APPEND w_header TO l_header.
    CLEAR w_header.
    CALL FUNCTION 'REUSE_ALV_COMMENTARY_WRITE'
      EXPORTING
        it_list_commentary = l_header.
ENDIF.
ENDFORM.                    "TOP_OF_PAGE
*&      Form BUILD_XLS_DATA_TABLE
      Build data table for .xls document
FORM build_xls_data_table using custcode.
CONSTANTS: con_cret TYPE X VALUE '0D', "OK for non Unicode
            con_tab TYPE x VALUE '09'.   "OK for non Unicode
data : it_custcode like vbak-kunnr.
*If you have Unicode check active in program attributes thnen you will
*need to declare constants as follows
*class cl_abap_char_utilities definition load.
constants:
    con_tab type c value cl_abap_char_utilities=>HORIZONTAL_TAB,
    con_cret type c value cl_abap_char_utilities=>CR_LF.
clear : it_attach,it_attach[].
CONCATENATE 'Customer PONO' 'Customer PODT' 'Sales Order No' 'Item No'
              'Pump Type' 'Pump Size' 'Order Value Rs' 'Delivery No.' 'Delivery Dt.'
              'Quantity' 'Reasons for not getting Despatch'
          INTO it_attach SEPARATED BY con_tab.
CONCATENATE con_cret it_attach INTO it_attach.
APPEND it_attach.
it_custcode = custcode.
CLEAR : W_KNA1,W_ADR6.                                             "Code need to be added once testing is over.
READ TABLE IT_KNA1 INTO W_KNA1 WITH KEY KUNNR = IT_CUSTCODE.
READ TABLE IT_ADR6 INTO W_ADR6 WITH KEY ADDRNUMBER = W_KNA1-ADRNR.
P_EMAIL = W_ADR6-SMTP_ADDR.
LOOP AT it_final where kunnr = it_custcode.
    CONCATENATE
                IT_FINAL-BSTKD
                IT_FINAL-BSTDK
                IT_FINAL-VBELN
                IT_FINAL-POSNR
                IT_FINAL-PUMP_TYPE
                IT_FINAL-PUMP_SIZE
                IT_FINAL-NETWR
                IT_FINAL-VBELN1
                IT_FINAL-ERDAT
                IT_FINAL-KWMENG
                IT_FINAL-VTEXT
    INTO it_attach SEPARATED BY con_tab.
    CONCATENATE con_cret it_attach INTO it_attach.
    APPEND it_attach.
    clear it_final.
ENDLOOP.
if R1 = 'X'.
Populate message body text
perform populate_email_message_body.
Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
                               tables it_message
                                      it_attach
                                using p_email
                                      'AWAITING DESPATCH CLEARANCE'
                                      'XLS'
                                      'Delivery_Block'
                                      'Delivery_Blk'
                                      '[email protected]'
                                      'INT'
                             changing gd_error
                                      gd_reciever.
endif.
ENDFORM.                    " BUILD_XLS_DATA_TABLE
*&      Form SEND_FILE_AS_EMAIL_ATTACHMENT
      Send email
FORM send_file_as_email_attachment tables pit_message
                                          pit_attach
                                    using p_email
                                          p_mtitle
                                          p_format
                                          p_filename
                                          p_attdescription
                                          p_sender_address
                                          p_sender_addres_type
                                 changing p_error
                                          p_reciever.
DATA: objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE.
DATA: ld_error    TYPE sy-subrc,
        ld_reciever TYPE sy-subrc,
        ld_mtitle LIKE sodocchgi1-obj_descr,
        ld_email LIKE somlreci1-receiver,
        ld_format TYPE so_obj_tp ,
        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
        ld_sender_address LIKE soextreci1-receiver,
        ld_sender_address_type LIKE soextreci1-adr_typ,
        ld_receiver LIKE sy-subrc.
ld_email   = p_email.
ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
Fill the document data.
w_doc_data-doc_size = 1.
Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
Fill the document data and get size of attachment
CLEAR : w_doc_data,w_cnt.
DESCRIBE TABLE it_attach LINES w_cnt.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = pit_attach[].
Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
APPEND t_packing_list.
Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            object_header              = objhead
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
       EXCEPTIONS
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            OTHERS                     = 8.
Populate zerror return code
ld_error = sy-subrc.
Populate zreceiver return code
LOOP AT t_receivers.
    ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
*&      Form INITIATE_MAIL_EXECUTE_PROGRAM
      Instructs mail send program for SAPCONNECT to send email.
FORM initiate_mail_execute_program.
WAIT UP TO 2 SECONDS.
SUBMIT rsconn01 WITH mode = 'INT'
                WITH output = 'X'
                AND RETURN.
ENDFORM.                    " INITIATE_MAIL_EXECUTE_PROGRAM
*&      Form POPULATE_EMAIL_MESSAGE_BODY
       Populate message body text
form populate_email_message_body.
REFRESH it_message.
it_message = 'We have manufactured the pump/s against your purchase order and regret to inform'.
APPEND it_message.
it_message = 'you that same cannot be despatched for the reason/s indicated below.'.
APPEND it_message.
it_message = ' '.
APPEND it_message.
it_message = 'Please find the below attachment "Delivery_Blk.xls" for the details.'.
APPEND it_message.
it_message = ' '.
APPEND it_message.
it_message = 'We now request you to send the required detail/s by return mail/post to enable us '.
APPEND it_message.
it_message = 'to despatch the pump/s at the earliest.'.
APPEND it_message.
it_message = ' '.
APPEND it_message.
it_message = ' '.
APPEND it_message.
it_message = 'Best Regards'.
APPEND it_message.
it_message = 'O.E. ENGINEER'.
APPEND it_message.
endform.                    " POPULATE_EMAIL_MESSAGE_BODY

Hi,
Refer to the following piece of code. This is the simple code to send email with content and attachment.
Declaration
DATA:    lwa_hd_change TYPE sood1,
           lt_objcont    TYPE STANDARD TABLE OF soli,
           lwa_objcont   TYPE soli,
           lt_receivers TYPE STANDARD TABLE OF soos1,
           lwa_receivers TYPE soos1 ,
           lt_att_cont   TYPE STANDARD TABLE OF soli,
           lwa_att_cont TYPE soli,
           lt_packing    TYPE STANDARD TABLE OF soxpl,
           lwa_packing   TYPE soxpl,
           lf_sent       TYPE sonv-flag,
           lf_size       TYPE i.
CONSTANTS: lc_obj(11) TYPE c VALUE 'BOMSouthco',
             lc_desc(20) TYPE c VALUE 'BOM Download',
             lc_lang(1) TYPE c VALUE 'E',
             lc_raw(3)   TYPE c VALUE 'RAW',
             lc_net(1)   TYPE c VALUE 'U',
             lc_mail(4) TYPE c VALUE 'MAIL',
             lc_xls(3)   TYPE c VALUE 'XLS',
             lc_ext(3)   TYPE c VALUE 'EXT'.
Passing values to the strutures used in SO_OBJECT_SEND function module
lwa_hd_change-objla      = lc_lang.
lwa_hd_change-objnam     = lc_obj.
lwa_hd_change-objdes     = lc_desc.
lwa_hd_change-objlen     = 255.
lwa_objcont-line = text-t29.
APPEND lwa_objcont TO lt_objcont.
CLEAR lwa_objcont.
lwa_receivers-recextnam = text-t31.
lwa_receivers-recesc     = lc_net.
lwa_receivers-sndart     = lc_mail.
lwa_receivers-sndex      = 'X'.
lwa_receivers-sndpri     = 1.
lwa_receivers-mailstatus = 'E'.
APPEND lwa_receivers TO lt_receivers.
CLEAR lwa_receivers.
lwa_receivers-recextnam = text-t30.
lwa_receivers-recesc     = lc_net.
lwa_receivers-sndart     = lc_mail.
lwa_receivers-sndex      = 'X'.
lwa_receivers-sndpri     = 1.
lwa_receivers-mailstatus = 'E'.
APPEND lwa_receivers TO lt_receivers.
CLEAR lwa_receivers.
Passing values for the attachment file
LOOP AT gt_output INTO gwa_output.
    CONCATENATE gf_lf gwa_output-matnr gf_etb gwa_output-idnrk gf_etb
                gwa_output-type   gf_etb gwa_output-menge   gf_etb
                gwa_output-meins gf_etb gwa_output-comp    gf_etb
      INTO lwa_att_cont-line.
    APPEND lwa_att_cont TO lt_att_cont.
    CLEAR lwa_att_cont.
ENDLOOP.
CHECK lt_att_cont IS NOT INITIAL.
DESCRIBE TABLE lt_att_cont LINES lf_size.
lwa_packing-transf_bin = ' '.
lwa_packing-head_start = 1.
lwa_packing-head_num   = 0.
lwa_packing-body_start = 1.
lwa_packing-body_num   = lf_size.
lwa_packing-file_ext   = lc_xls.
lwa_packing-objlen     = lf_size * 255.
lwa_packing-objtp      = lc_ext.
lwa_packing-objdes     = lc_desc.
lwa_packing-objnam     = lc_obj.
APPEND lwa_packing TO lt_packing.
CLEAR lwa_packing.
CHECK gf_error IS NOT INITIAL. "Check if unix file is written
FM to send email to the intended recipients
CALL FUNCTION 'SO_OBJECT_SEND'
    EXPORTING
      object_hd_change           = lwa_hd_change
      object_type                = lc_raw
    IMPORTING
      sent_to_all                = lf_sent
    TABLES
      objcont                    = lt_objcont
      receivers                  = lt_receivers
      packing_list               = lt_packing
      att_cont                   = lt_att_cont
    EXCEPTIONS
      active_user_not_exist      = 1
      communication_failure      = 2
      component_not_available    = 3
      folder_not_exist           = 4
      folder_no_authorization    = 5
      forwarder_not_exist        = 6
      note_not_exist             = 7
      object_not_exist           = 8
      object_not_sent            = 9
      object_no_authorization    = 10
      object_type_not_exist      = 11
      operation_no_authorization = 12
      owner_not_exist            = 13
      parameter_error            = 14
      substitute_not_active      = 15
      substitute_not_defined     = 16
      system_failure             = 17
      too_much_receivers         = 18
      user_not_exist             = 19
      originator_not_exist       = 20
      x_error                    = 21
      OTHERS                     = 22.
IF sy-subrc = 0.
    MESSAGE s004 WITH text-t34.
ENDIF.
COMMIT WORK.
Reward if helpful.
Regards,
Ramya

Outbound mail using ERMS

Hi,
I need some inputs on configuring a outbound mail based on rule modeler & category schema using same ERMS functionality but without any incoming mails.
Can anyone suggest any relevant tables for triggering outbound mails for a business object in dialog mode as I checked the tables - CRMD_ERMS_HEADER and CRMD_ERMS_STEP for inbound mails but was not successful in enhancing it.
Thanks & Regards,
Shiva

Hi Shiva,
If you need to send outbound emails based on incoming Email like auto acknowledgement you need to define the autoacknowledge action for the same in the service manager profile.
In case you need to prepare only outbound email response draft , please auto prepare action for same.
Regards,
Pratyasha Shishodia
Edited by: Pratyasha Shishodia on Aug 11, 2009 2:49 PM

Cfolder - Notification Button click : Mail content change

Hi Experts,
Please suggest, as per client requirement, we need to change the mail content, when the 'Notification' Button is clicked in Cfolder by a user for an RFx in SRM.
Currently we see mail content on click of Cfolder as below:
Subject: Document "New Document" was created
You subscribed to Folder "Post Bid Clarification". Document "New Document"
was created.
Document "New Document" is part of collaboration "Technical Details".
Click the following link to go to the object in cFolders.
(The link must be one line. If your mail client has cut the line off, copy the various parts to the address line of your Web browser to make a complete link.) http:// .........
This e-mail was sent automatically by cFolders (mySAP PLM Collaboration Folders).
Regards,
Gaurav

Hi Not exactly sure but can you check
http://wiki.scn.sap.com/wiki/display/PLM/Standard+table-+cFolders
CFX_NTF_QUEUE     Queue for E-Mail Notifications
CFX_NTF_CONTENT     Collaboration Folders: Content Data of Notifications
CFX_NTF_TEMPLATE     Table for storing information about Notification Templates
CFX_NOTIFICATION     Collaboration Folders: Notifications
Also try searching in transaction alrtcatdef if you find something related to it .. it contains the deafult text while sending mails

Thunderbird fails to send email when "Scan email for junk mail" option is checked in Server Admin

I have 2 clients that need to send mail through my server, one Mac and one Windows. The Mac uses apple mail and the Windows machine uses Thunderbird.
Apple Mail will send fine, it is set up for "Use Default ports 25, 465, 587" and "Use SSL" and "Authentication: MD5 Challenge-response".
Thunderbird refuses to send and I don't even see any errors showing up in the Console on the OS X server under smtpd entries.
If I uncheck the "Scan email for junk mail" option on the server, then Thunderbird will send fine.
Thunderbird is set up as: "smtp port 587 (default)" "connection security: STARTTLS" "Authentication method: Encrypted Password"
May or may not be relevant: I use virtual domains as well as aliases.
Server: Mac OS X Server version 10.5.8

Solved it, looks like maybe the smtpd settings for sasl authentication may not have been correct. I followed everything in http://osx.topicdesk.com/content/view/38/41/ the "Frontline Spam Defense for OS X server" guide and now can send mail just fine from Thunderbird Winodws and from Apple Mail.

Table for E-mail content (ERMS)

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