Table for service desk attachment
Hi Experts,
For some purpose i trying to find out the table where document attached in service desk incident saves so can any one help on this.
Thanks
Suveer
Hi,
maybe you can try with the steps below
1. Specify the program AI_SDK_FILL_FILE_TYPE_TABLE and run it.
2. Set the Update flag in the following dialog.
3. Run the program.
Schedule program as background job
4. Schedule the program as a background job.
Start time: Immediately.
Period: Quarterly (every three months)
Refer to the attached file in order to get there.
Please refer to the these notes as well
1080131 : Check on attachments and file types
569392 : SAP Support Desk: Sending attachments to SAP
You should run the program AI_SDK_FILL_FILE_TYPE_TABLE so that SAP can
read all the attachments which you send with your message . The program
updates the file type tables AISDK_FILETX and AISDK_FILETY. You can run
this program manually or schedule it as a periodic background job.
Cheers,
SH
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I have a pretty simple question to ask to anyone who has configured Service Desk. Actually i want to send the End User an email whenever the status of the message he created is changed to User Feedback. Am doing it currently with the help of an action. What I am not sure of is which Smart Form is best for this purpose. Currently I am using this :
Form Name: CRM_SLFN_ORDER_SERVICE_01
Processing Class: CL_DOC_PROCESSING_CRM_ORDER
Processing Method: CRM_SRVORDER_EXEC_SMART_FORM
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We copied the standard Form: CRM_SLFN_ORDER_SERVICE_01 and made some modifications to it to fit our needs. We wanted to display all text types in the description field and to display it in descending order by date and time.
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Create Structure and Table type below:
1. Structure: ZTEXT_HEADER_01
Description: Text header for ZRMD_ORDER
Component Component Type Data type Length Decimal Short text
TDOBJECT TDOBJECT CHAR 10 0 Texts: application object
TDID TDID CHAR 4 0 Text ID
TDTEXT TDTEXT CHAR 30 0 Short text
TDLINE TDLINE CHAR 132 0 Text line
TDFDATE TDFDATE DATS 8 0 Date creat
TDFTIME TDFTIME TIMS 6 0 Time Created
2. Table Type: ZTEXT_HEADER_01_TAB
Short text : Table of Text header for ZRMD_ORDER
Line type: ZTEXT_HEADER_01.
At Global definition:
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Variable name Type assignment Associated type Default value
ZGT_TEXT TYPE CRMT_TEXT_WRKT
ZGS_TEXT TYPE CRMT_TEXT_WRK
ZGT_TEXT_HEADER TYPE ZTEXT_HEADER_01_TAB
ZGS_TEXT_HEADER TYPE ZTEXT_HEADER_01
ZTDLINE TYPE TLINE
ZGV_DISABLE_TEXT TYPE C Y
- At the Initialization routine: Add the logics to get the long text right after saved the support message. Store long text into buffer (internal table - GT_TEXT_HEADER) and format it, sort the internal table descending by date and time.
Build the Long text for out put
data: ZLT_ttxit TYPE TTXIT.
Spread out the text line for this
refresh: ZGT_TEXT,
ZGT_TEXT_HEADER.
ZGT_TEXT[] = gt_text[].
Delete ZGT_TEXT where ( STXH-TDID = 'SUZZ' OR STXH-TDID = 'ZZ'
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Sort descending by date and time
sort ZGT_TEXT descending by STXH-TDFDATE
STXH-TDFTIME.
Build the Text header table
loop at ZGT_TEXT into ZGS_TEXT.
clear ZGS_TEXT_HEADER.
Text ID
ZGS_TEXT_HEADER-TDID = ZGS_TEXT-STXH-TDID.
Text Title
READ TABLE gt_textid INTO ZLT_ttxit
WITH KEY TDID = ZGS_TEXT-STXH-TDID.
IF SY-SUBRC = 0.
ZGS_TEXT_HEADER-TDTEXT = ZLT_ttxit-TDTEXT.
ENDIF.
Time and date
ZGS_TEXT_HEADER-TDFDATE = ZGS_TEXT-STXH-TDFDATE.
ZGS_TEXT_HEADER-TDFTIME = ZGS_TEXT-STXH-TDFTIME.
append ZGS_TEXT_HEADER to ZGT_TEXT_HEADER.
clear ZGS_TEXT_HEADER.
Detail:
loop at ZGS_TEXT-LINES into ZTDLINE.
ZGS_TEXT_HEADER-TDLINE = ZTDLINE-TDLINE.
append ZGS_TEXT_HEADER TO ZGT_TEXT_HEADER.
endloop.
Make separated line
clear ZGS_TEXT_HEADER.
append ZGS_TEXT_HEADER to ZGT_TEXT_HEADER.
endloop.
1.Add component under Main Main Window named NEW_TEXT (New Text for Text Header) to display title: Long texts
2.Add under Main Main Window new loop named NEW_TEXT_HEADER_LOOP (Transaction Header Long Texts) to display long text details for each of difference text ID.
This loop is using the internal table GT_TEXT_HEADER:
- Print out the Text ID, Date, time changed at the Text:
NEW_TEXT_HEADER_TEXTID_DESC
- Print out the Details of long text at text NEW_TEXT_HEADER_TEXTID_DATA.
3.Skip the old logics of printout of long text by set condition ZGV_DISABLE_TEXT <> Y. At the following component under Main Main Window :
- TEXT_HEADER_LOOP - Transaction Header Long Texts.
- GET_TEXTID_TEXT - Text ID Description.
- TEXT_HEADER_TEXTID_DESC - Text ID Description, Date.
- TEXT_HEADER_TEXTID_DATA - Long Text
- TEXT_HEADER_EMPTY_LINE - Blank Line.
The formatting didn't work properly for the tables in this reply section, it's removing the spaces.
Let me know if it was helpful.
Regards,
Salpi
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End User Role for Service Desk in Solution Manager
Hey,
I am launching the Service Desk functionality for my End Users. One thing that i want to know of is the role that I should assign my user in Solution Manager to access his message. E.g.
I have a user 'A' who creates a message from any system in my landscape:Test, QA, Dev or Production. Now this message reaches in Solution Manager and is assigned to a certain Support Team according to the rules I defined. Now the personnel of Support Team needs some feedback from the end user who created the message. For that the user 'A' has to log into Solution Manager, access his message and enter the details which the Support Team requested.
I want to know that what Role should i give to this user 'A' so that he is able to access ONLY the messages that he created i.e. "Reported by" field showing user 'A'; and is able to view and edit them.
If I give him the role SAP_SUPPDESK_CREATE and SAP_SUPPDESK_DISPLAY, he is just able to see the messages, all of them, but is not authorized to edit any. Please help me out in this matter as i need a solution asap.
Regards,
Bilal NazirHi Nazir,
Create a role and add this t-code manually.
CRM_DNO_MONITOR - Transaction Monitor
This is will definitely solve your problem.
Feel free to revert back.
Thanks and Regards,
Ragu
ERP,
Suzlon Energy Limted, Pune
Extn: 2638
+919370675797
I have no limits for others sky is only a reason -
Hi all.
What are the tables for the Service PO text for the line items.
one text is comming for each line item.
can any body help me to solve this issue.
Thanks in advance,
regards,
Eswar.Hi
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If it is a LONG text then have to use the READ_TEXT fun module
for this you have to pass the 4 fields
OBJECT = EKPO
ID = see the text after double clicking
OBJECTNAME = concatenation of PO number + Item Number
LANG = EN
<b>Reward points for useful Answers</b>
Regards
Anji -
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Hi,
As we can get all the details from CRMD_ORDERADM_H and CRMD_ORDERADM_I, table for the business transactions, along with this for the opportunity and lead we also have the header table as CRMD_DHR_HEADOPP and CRMD_DHR_LEAD, from which we can directly select the prospect and employee responsible. Now we are working with Service/Sales quotation and contract, for this Is there any header level table from where we can get the details for prospect and employee responsible.without using the CCRMD_ORDER_INDEX table.
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ZafarHello Zafar,
I such cases I use the BOL-model to get the data. To find out your relevant BOL-entities go to the right WebUI screen and press F2. Then you see the application, view and context node and you can find out which BOL-entity you need.
Best regards,
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