Tablet trade issue, Scanners broken?

Since there seem to be a few threads on this already I'll throw my 2 cents in...
I just returned from the Heath OH store on my lunch break after attempting to trade in my good condition Acer A500 for the promotional $50 in store and $50 coupon. The associate got several steps into the trade-in process and informed me of the regular trade-in value for the tablet. She had not heard of the promotion, I pulled it up on the website and showed her. After some deliberation she continued with the process then informed me their driver's license scanner has been down over a week due to a system update. She then handed me back the tablet and my license and expectantly looked at me to leave. I asked if there was a way to do a manager override or take a raincheck? She stated there was not, I could try back later or call corporate as they "decided to break our systems." The promotion being over 9/6 did not seem to phase her. I left the store as I had simply run out of time. This is not to say she was not courteous, but simply unknowledgable and ultimately unhelpful.
Apparently they have been denying trade-ins for "over a week" in this manner due to the systems issue. I am not going to drive there again unless I know for sure it will be worth the trip. Please let me know if this issue can be resolved.
Sincerely,
Joey

Hello Joey-
I am truly sorry to hear that you haven’t been able to benefit from the Samsung tablet trade-in promotion currently running because the Heath store’s trade-in systems are down. In some instances, the store could simply try on another register and would be able to complete the trade-in, for others, this did not work. Ultimately, we apologize for the inconvenience that this has caused you.
We have to abide by many state, county and city ordinances to be able to provide the trade-in service and sometimes, systems fail. Regrettably, this potentially means that our customers may miss out on a trade-in promotion because of these system issues.
The good news is that we believe that we have corrected these issues and the stores should have received that fix today. We would recommend either stopping in or if you are traveling a distance, that you call your local Best Buy store first to confirm that they are up and running.
Again, we apologize for the inconvenience that this has caused you and we absolutely hope that we can assist you with your trade-in today!
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Samsung Galaxy Tab A Tablet Trade Issue

Hello,
My wife wanted to take advantage of the trade in program for the Galaxy Tab A but when we went to the store, the staff was very rude and unhelpful. After reseraching the issue online, I came across this forum. The store representive said that she could not accept the tablet becuase it was not listed in the database. It appears that others have had this same issue and you were able to help. Any help, is greatly appreciated.
Thank you,
Rick
The store was
Store #377
3085 Gateway Blvd
Prescott, AZ 86303
Phone: 928-776-7099
GEO: 34.550468, -112.4319

Greetings Uncharted_Taco, and welcome to the Best Buy forum,
It surprises me every time I read that one of our store locations has denied a customer the option to trade-in their tablet per the current promotional offer because the tablet could not be found in our Trade-in system. This is not the first and probably not the last time that we will have a trade-in promotional offer, so we should all know the correct process by now. A tablet should really only need to turn on and not have any damage to be eligible; however, please keep in mind that the terms do mention there could be other limitations.
I am terribly sorry for any inconvenience you or your wife may have experienced while at our Prescott, AZ store and would like to see what I can do to further assist. To discuss the matter with you and gather a few extra details, I will be sending you a private message. You will end up needing to go back up to the store, as the offer expires on 5/16/2015 (Saturday). You can check your private messages by logging into the forum and clicking on the little envelope icon at the top of the page.
Thank you for taking the time to connect with us.
Derek|Social Media Specialist | Best Buy® Corporate
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More tablet trade in issues

To Whom It May Concern:
I've seen several threads on this forum that have resolved issues that folks have been having with the tablet trade-in promotion. Unfortunately, I have one more issue to add to your workload.
I've tried twice now to trade in a tablet at the Winston-Salem store (Store 158). The first salesperson wasn't very knowledgeable at all about the tablet trade in promotion, and I was sent away empty-handed. The second salesperson was much more knowledgeable about the promotion, but was unable to trade in my tablet as it was not in Best Buy's system. I was disappointed by this news, as I had perused these forums previous to my second trip, and had seen several posts regarding "recycling" tablets that weren't showing up in the system, and recieving the $50 gift card and $50 towards the Galaxy Tab S.
I spoke to the store manager about my issue, and he confirmed that he didn't have any way to recycle my tablet and get me the $50 gift card and $50 off the Galaxy Tab S. I informed him of the language in the trade-in program, which specifically mentions ANY working tablet, but he once again insisted that he was unable to trade-in the tablet, or process it as a refund. It seems, from reading these forums, that this is a widespread issue, though I do appreciate that you folks do seem to be doing what you can to help your customers out.
The tablet that I am trying to trade in is a Hisense Sero 7 Lt. (specs:{removed per forum guidelines} I'll be monitoring this thread if you folks need any further information from me. I would like to note at this point, that I am in no way trying to get anyone in "trouble" over the issue I'm having. On the contrary, the Best Buy employees that I've enteracted with have been courteous and helpful, but simply not very knowledgeable about the tablet trade in program.
Thanks so much for your time.
Regards,
Tony
Solved!
Go to Solution.

Hi Tony,
I'm sorry to hear about the difficulties you encountered trying to take advantage of our current Samsung Galaxy Tab S trade-in offer at our Winston-Salem store. We expect in-store associates to be knowledgeable about these type of offers, as well as the redemption process, so it's disheartening to learn of situations where that expectation may not have been met.
As long as a tablet meets the minimum requirements of this promotion, then it does not matter whether or not the model is immediately recognized by our trade-in database -- a process is in place to ensure customers are still able to receive the offer. Those minimum requirements are:
The device must power on
The device must have a legible serial number
The device cannot have a cracked screen
The device cannot have any water damage
The device cannot be a Barnes & Noble Nook or eReader
That being said, I've passed word of the situation along to the store's on-site management team. If you haven't already done so, I'd encourage you to stop by the store at your earliest opportunity and to speak with a manager on duty. I have confidence that they'll be able to help you find a resolution.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Tablet trade in declined

I tried to trade in two tablets at west lebanon, nh store. Manager of store ( Michael {removed per forum guidelines}) insisted that I buy a surface pro in the same receipt for trade in. I explained to him tha corporate has clarified that it doent have to be still he insisted and said it is upto his discretion. He also declined one tablet saying it is not in database though it has been clearly mentioned in the blog here that it doesnt have to be. So disappointing. Today is last day for trade in. Hope atleast managers consistently follow corporate policies.
Disappointed customer

Hi prav25,
Thank you for taking the time to sign up for the forum. I can understand feeling disappointed if you perhaps encountered a roadblock while trying to trade-in your tablet and take advantage of the current $50 gift card offer. The offer details that you mentioned above, which can be found here, are accurate. A customer did not have to purchase the new Surface Pro to qualify for the gift card and a tablet did not necessarily have to be in our Trade-In system to be eligible. As long as your tablet powered on and did not have a cracked screen or water damage, then it should have been eligible.
I am very sorry for any inconvenience you may have experienced, as that was not the intention when we offered the trade-in promotion. We do have a similar tablet trade-in offer that is valid until 7/5/2014, so you could still potentially get at least a $50 gift card for your tablet. I would encourage you to go back up to the store and have them take a second look. You may even want to print a copy of the offer terms from the forum and bring that in with you. If you encounter any additional issues, please let us know.
Trade In & Trade Up to Galaxy Tab S Offer Details
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
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BB does not honor guaranteed $50 gift card promotion for tablet trade in

http://www.bestbuy.com/site/promo/surface-trade-in-123382surface-trade-in-123382
According to the introduction text, any working tablet traded into Best Buy should generate at least a guaranteed $50 gift card to the customer.
Today I visited the Vallejo CA store to trade in a working 32g HTC EVO View 4g tablet. The manger and several employees tried to process the trade in a variety of methods. Each method was either denied because:
1. the tablet was not in BBs online trade in system or
2. quotation of the fine print
I'm displeased that I went through the trouble to travel to BB store with an excellent condition tablet and was rejected from the promotional offer. I left the store without argument, but upon reading the promotional page again it seems BB has outright lied about the details of this promotion.
As another forum member stated, the word guaranteed should mean guaranteed.
Please help.

Hi aaronhtc,
Welcome to the forums!
It’s certainly discouraging to hear that after a drive to Best Buy, and multiple attempts of processing a trade-in, you may have left our store without being able to take advantage of our $50 tablet trade-in promotion. This promotion was intended to shine a positive light on getting rid of your old tablet(s), by offering a gift card towards newer technology. I’m very sorry for any frustration your individual experience has caused.
I greatly thank you for sharing the terms & conditions here on the forums for our other users to see. While your HTC tablet seems that it may fit the criteria of the promotion, as long as it powers on and doesn’t have a cracked screen or water damage, please know that some stores may have additional limitations for the promotion. With that said, I’ll be sending you a private message with further information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
I appreciate you sharing your feedback with us on the forums, and you’ll be hearing from me shortly.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Denied tablet trade in

I was in store 123(tucson) today to trade in my working tablet and was denied because the CS could not find the tablet in the system. also, the manager told her i could not trade in the tablet even if it works fine unless it is in the system.

Hi waitingforyourr,
Welcome to the forum, and thank you for being an Elite Plus member!
It’s disheartening to hear that you were unable to take advantage of our Kindle Fire Trade In and Trade Up promotion we were offering these past couple of weeks. I know it was quite the popular offer, and I’m truly sorry for any frustration our denial of your request may have caused.
As long as your tablet met the minimum requirements of the promotion, then it shouldn’t have mattered whether or not the model was immediately recognized by our trade-in database. There was a process in place to ensure customers were still able to receive the offer. Those minimum requirements were:
-          The device must be able to power on
-          Must have a valid serial number
-          Cannot have a valid serial number
-          Cannot have any liquid damage
-          The device cannot be a Barnes & Noble Nook or other eReader
Having said this, we did provide the store the discretionary right to deny a tablet trade-in for any reason. Your situation is further complicated in that the promotion has now expired, and I have no way to include your particular tablet. I’d hate for this to cause you further disappoint than it already has though, and I’d like to look into this in greater detail. While I can’t guarantee you the outcome that you are wishing for, I’ve sent you a private message so that I may see what options we may have from here. You may view it by logging into the forum and clicking on envelope in the upper right-hand corner of your screen.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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Re: Tablet trade in denied,

VISUAL LAND PRESTIGE ELITE 7Q
Samsung galaxy tab 7
I recently went to Best buy, located in paramus new jersey to trade in my tablet.I was instantly told these tablets are not eligible for promotion to buy google nexus.Please let me know whether the above tablets are eligible for the promotion.
More over customer representative is not friendly. My samsung galaxy ran out of power. so, I requested him to charge, but he is not ready wait for few minutes to power up. I was dreadful, so i came back.
Please help me in this reagrd.

Hello sanvi10,
I'm disheartened to read that you encountered difficulties and an unfriendly associate when trying to take advantage of our Google Nexus 9 Tablet Trade-in promotion. There's never a cause for our representatives to be anything but respectful and I apologize for your having to cope with such unprofessional behavior.
I have forwarded clarification and instructions for processing your trade-in to the leadership at our Paramus location. I recommend that you revisit the store -- I suggest ensuring the units to be traded are charged before your visit -- and ask for a manager to assist with completing your trade-in.
I am very grateful that you brought this situation to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Tablet trade-in denied for surface pro 3

I tried to trade in a Compac TC1100 today (between 3:15 and 3:45) at the Ankeny Iowa location. Was unable to get the associate to use the trade-in button. Just kept getting told it isn't in the system.

Hello, tedpeer, and welcome to the forum!
Receiving $200.00 for simply trading in a qualifying tablet is certainly an offer many would love to take advantage of, especially if you were already in the market for a newer model. From my understanding, our Surface Pro 3 trade-in offer should be able to accommodate tablets outside our trade-in system by using a recycling option in our system to ensure you properly receive the coupon and gift card we are offering. Having said this, your tablet must have met all the following requirements in order to qualify.
·         The device must be able to power on to be considered working
·         It cannot have water damage or a cracked screen
·         The device’s warranty seal must be intact
·         The device cannot be a Boogie Board or e-Reader
Please know I’ll be reaching out to our leadership team in place at our Ankeny location to ensure we are following the necessary steps to assist our customers looking to take advantage of this promotion. If you feel that your tablet was incorrectly denied, please visit the same store by 4/18/2015 to receive assistance from a manager, as they are in the best position to address this issue.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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Refuse tablet trade in

I was in Store 530 in Braintree, MA last night around 7:30pm to trade in my 2 Worryfree Gadgets Zeepad Android Tablets for the Galaxy Tab A promotion. The customer service agent was not able to find these tablets in the database and did not know how to proceed. She called a manager over and he refused to process my tablets for the promotion. I asked if they can process them as recycles, but he still refused to do that. Would anyone help me look into this issue? Thanks!
Here is the store info:
Best Buy Braintree 530
550 Grossman Dr
Braintree, MA 02184
Phone: 781-848-1100
Email: {removed per forum guidelines}

Hello tlfam,
Thank you for taking the time to sign up for the forum and connect with us.
As you may have noticed while glancing over the forum, a tablet does not have to be found within our Trade-in system to be eligible per the current offer. I would assume an Android table should be eligible as long as it turns on and does not have any damage; however, it does say in the terms of the offer that Best Buy does reserve the right to refuse a trade-in and some store locations may have additional limitations.
We have had similar trade-in offers like this in the past, so our Braintree, MA store should be familiar with how to process a trade-in that is not found in the Trade-in system. To further discuss the matter at hand with you in additional detail, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon at the top of the page.
I hope that you have a great afternoon.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Tablet trade in

I have a Hisense Sero lite tablet which i would like to trade in and wanted to check if it can traded. I looking at the forums and people have difficulty at the stores. I wanted to make sure before i go to the store and denied.
Thanks
Kiran
Solved!
Go to Solution.

Good afternoon mnskiran, and welcome to the forum,
I wish that I had a tablet to trade-in so that I could take advantage of the current Trade-in offer. Who couldn't use a $50 gift card? We should have no problem accepting your tablet via the current offer, as long as your tablet is not an eReader, powers on, and does not have a cracked screen or water damage. A tablet does not need to be found within our Trade-in system to be considered eligible, which is something our stores should be aware of. Just because an associate may not be familiar with a particular tablet should not prevent us from accepting it.
I am very sorry for any inconvenience you may have encountered while trying to trade-in your tablet. To ensure our Heritage Trace Parkway store in Fort Worth, TX has the correct offer details, I am going to partner with their store managers. I would encourage you to go back to the store prior to 10/11/2014 to try again; however, if you have any other issues while at the store, please do not hesitate to send me a private message and I will see what I can do to help. A private message can be sent by clicking on the blue button within my signature.
Trade Up to the New Fire HD
Thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Tablet trade-in denied (Store 873)

I have an HP Touchpad for the 50$ trade-in promo which store 873 found to be $0.00 trade-in value. I politely referred to the promo that stated that any working tablet was eligible for the $50 trade-in, but was still denied.
Would it still be possible to trade-in this device with some assistance?
Thanks in advance!

Hi there dagle,
Welcome to the forum! It’s fantastic to hear you are interested in participating in our Trade up to the New Fire HD promotion. I’m sorry to hear that there may have been some confusion surrounding how to fulfill this promotion for you when you brought in your HP Touchpad.
With a qualifying tablet, we should be have a means of fulfilling this promotion, regardless of whether the unit’s trade-in value is less than $50 or if it is not found in the trade-in system. That being said, I’ve reached out to the Colma, CA store leadership to share the details of this promotion with them so that they have the knowledge to fulfill this promotion.
I would encourage you to visit the store before the promotion ends tomorrow, and request assistance from a manager. If you should have any issues, please do not hesitate to reach out to us right away!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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MacBook Pro Power Management Issues and "Broken" Bootcamp

This is not a question but rather a solution I have discovered to a problem I have experienced many times now.
My Core 2 Duo 15" MacBook Pro (non-LED version) has exhibited several issues with the systems power management hardware.
Firstly: Occasionally the system will refuse to turn on. This has happened to me twice, it usually happens when I am running on just batteries. The very first time it happened I was in a meeting and had important data I had to get from the laptop, I was silently panicking. After swearing at my new 2.5 grand pride and joy, I happened to read an old support article relating to older PowerBooks which exhibited the same problems. Apple recommended taking the battery out and then holding the power button for several seconds and then reinserting the battery. This apparently resets the power management hardware feature -- and it worked, and has worked three times since.
Secondly: I have had a persistent problem when running Bootcamp. Sometimes the machine doesn’t go to sleep properly and although it everything looks right it continues to run (and perhaps, like me, you’ve backed it away in your bag and hence didnt notice it burning up. What has happened to me several times is that it literally "breaks" Windows XP. When you wake the computer or turn it back on (if the battery drained) then youll find Windows running PAINFULLY slow. If you press CTRL-ALT-DELETE (to bring up the task manager) I would see that the CPU is working very hard (at nearly full utilization) and it is so occupied that it won’t respond to anything I do at all. No matter what I did (I attempted a system restore, which was a two hour task with the computer running in its "broken" state) nothing would bring windows back to life. The first two times this occurred I was devastated because the only thing left for me to try was to remove the windows partition and install it fresh (thus losing all my files and settings -- although for the record you can still access the windows partitions files through Mac OS X). This ruined a near full day for me each time the computer did this (having a lot of settings and tweaks and installed programs to reapply). The third time this happened I did the "trick" listed above and reset the MacBook Pro's power management hardware. this has solved the problem ever since (two additional times now). I post this in case someone experiencing the same issue searches the forum.
I dont know the technical explanation but obviously there is an issue within this series of MacBook Pro's power management. Perhaps it relates to the "artificial" BIOS the system presents to windows through Apple's EFI system (Windows requires legacy BIOS to operate and all Intel Macs alternatively use EFI, so an extra "trick" had to be added by Apple for Windows to be compatible).

The computer. If two different batteries behave the same way it gives credence to possible issues with the power manager. You can try resetting it with:
http://docs.info.apple.com/article.html?artnum=303319
And verifying the firmware is up to date:
http://docs.info.apple.com/article.html?artnum=303880
And running the hardware test:
http://docs.info.apple.com/article.html?artnum=303081
If nothing seems to help, call AppleCare again, and tell them the battery replacement did not solve the problem and that you tried the above and tell them the results you got.

Need someone to contact me regarding problem with tablet trade in from today! Very upset!

I went to the Best buy in Lakeland, FL today with my two children who were eager to trade in their tablets for gift cards. Both tablets were in great working condition, and we even still had the boxes, manuals and accessories. One was a Mach trio stealth 7" and the other Mach stealth lite 4.3". They refused to take the 4.3" one as a trade in, stating it was listed in Best buy's database as a "mp3 player". I questioned this as the tablet itself even has the words "internet tablet" printed on the back, and pointed out that the manufacturer has it listed on their website as a tablet as well. The supposed "manager" that was called over was very rude and argumentative. After I let her know she could go (because I was not going to continue to listen to her rudeness), the other associate who was helping me sat on another register and rang up several people, ignoring me. Finally he asks if he could still help me with anything. Of course I pointed out that I DID in fact still have a tablet there to trade in (which he knew, as he had already began processing it before the manager was called over). This trip left me feeling very sour towards Best Buy... Well, there I left, with one happy child, and the other one disappointed and sad. How can you say a tablet isn't a tablet, when it's clearly labeled as such on the product itself? The exclusions said nothing about the size of the tablet, so I really need some answers.

Hello AmandaSmith,
I am very disappointed to read about your poor experience when you went to take advantage of our Trade Up to the New Fire HD promotion at the Lakeland, FL store. As a mom I can definitely relate to how you felt because we love our children so much that it is upsetting to see them disappointed and sad. This should have been a fun experience for the both of them (and you), and I sincerely apologize if the store associates were rude and disrespectful.
As long as your tablet meets the minimum requirements of the promotion, then you should be able to qualify for the trade-in to receive a $50 gift card to use towards any other tablet or item. Those minimum requirements are:
- The device must be able to power on
- Must have a valid serial number
- Cannot have a cracked screen
- Cannot have any liquid damage
- The device cannot be a Barnes & Noble Nook or other eReader
That being said, I have some further details I would like to share with you, so I will be sending you a private message. To view your private messages please make sure you are logged onto the forum, and click on the envelope in the top right hand corner.
I truly appreciate you visiting the forum to share your experience, and please keep an eye out for that message coming your way.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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Tablet Trade-in Rejection - Intel Promo

I went to trade-in my old android tablet which is in good condition (no cracked-screen, no water damage, charged and working) and was rejected. Reason given was that it is an off-name tablet and the rep couldn't find it in the database. I am looking to upgrade and was hoping take advantage of the promotional offer listed below:
http://www.bestbuy.com/site/promo/intel-inside-tablets-123937
After going online I found others in the forums that had similar experiences with similar promotional offers. Can you please offer further explanation as to why tablets that a table that meets the requirements would not be accepted?
The store number was 178 - http://stores.bestbuy.com/178/
Thank you in advance for the assistance.
Solved!
Go to Solution.

Hello BCBCPS3,
I’m not sure why you would experience difficulties when trying to use our Trade In and Trade Up promotion, but please know that there are some terms and conditions that must be met to qualify for it. As long as your tablet powers on, does not have a cracked screen or water damage, and is not a Nook, you should receive the minimum of a $20.00 gift card along with a $30.00 coupon.
It sounds like something went gone wrong though if our store associates were unable to assist you with this. To help, I’d like to work with you and local store management so that you might be able to participate in this promotion, but I will need some additional information from you. To collect this, I've sent you a private message that you may view by making sure you are logged into the forum and clicking on the envelope icon in the upper right-hand corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Player Issues - looks broken, H264 issue?

Hi everyone,
I have never really used Quicktime in the past, preferring to use windows based media viewers. But recently I had to start using Quicktime for my business, to start exporting media as H264.
I quickly realised that even though I followed the proper methods to export as H264 it never worked properly, looking broken.
After trying again and again without luck fixing the issue, I basically gave up. Until I was sent a .mov file which opened by default in quicktime, I realised that I can't even view them properly.
All .mov files that were H264 compressed would not play properly, looking broken like a bad digital stream and usually ends up with Quicktime simply crashing.
So I am now sure that the issue relates to H264 somehow, I have tried reinstalling with no change on the effect. My system is all up to date and a solid build.
Any help would be greatly appreciated!
System info:
OS: Vista Home Premium SP1
Processor: Intel Core2 Quad Q9550 @2.83GHz
RAM: 8GB
Video: GeForce 9800 GX2

Your computer has plenty of resources, it might be worth taking a look at hardware acceleration just the same
http://www.deskshare.com/Resources/articles/dmc_turnoffhardwareacceleration.aspx
Or first trying to turn on Safe Mode in QT settings

Tablet trade issue, Scanners broken?

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