Takes forever to load YouTube or anything else. Network works fine on iPad and iPhone.

My new Apple TV takes forever to load up you tube or any content
Using wifi.  My network is fine and all other devices have no issue
Loading same content. I have updated the latest software
and did not help.

Spent 1.5 hours with a Senior Apple Advisor. Apple practically turned my iMac inside out determining nothing is wrong.  He said the key phrase to tell Verizon and earthlink is that the ping does not respond.  Ports 110 & 587 do not respond.
1 hour with a Verizon rep who initiated a 3 way call with earthlink.
2 hours with an earthlink person who claims the only ports to use are the ones I have.  I don't believe that.
Problem is still not solved. 
At this point earthlink has opened a ticket and is supposedly looking into this.  I do not have much hope of a response from them.
Does anyone have an alternative mail client to rec'd?

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