Taking a Family Member's Upgrade

What is the process for switching with a family member's upgrade date? Can you get the phone immediately after switching?
Thanks

Hi AJF07,
Great news! You are ale to complete an alternate upgrade online, without having to first activate the phone on a different line. Please note that the contract will still be under the line that the upgrade was completed for, but the device can be activated on the alternate line right away.
As a registered "My Verizon" subscriber, you have the ability to upgrade a wireless phone online using the upgrade eligibility for your line or any qualifying line on your account. Please keep in mind the wireless number that uses its upgrade eligibility will be the line that renews its Customer Agreement. To process an alternate upgrade online, please sign-in using your Account Owner Number and password via the following link and follow the instructions below:
www.verizonwireless.com/signin
1. Click on "Upgrade” icon located under “Device” in the “I Want To” section at the bottom of your home page.
2. Once you are at the "Upgrade My Phone" screen, please follow the steps below:
3. Choose the wireless telephone number(s) to upgrade. If you would like to upgrade your wireless phone using the eligibility of another wireless number on your account, click on “Transfer upgrade from another line” link.
4. Select the line from which you would like the upgrade transferred and click “Continue.”
5. Browse through the different phone options, and once you have decided, left-click on the device of choice.
6. Next, click on the icon that reads “Add to Cart”.
7. Follow the prompts to choose any Accessories and continue until your order is complete.
I hope this information is helpful, have a good day!

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Using a family member's upgrade eligibility

Here is my question. I am not eligible for an upgrade until November 2011 and I am the secondary line on a family share plan. A family member who has a completely different family plan from mine is eligible for an upgrade now. Can he purchase the new IPhone for his line and then switch back to his old phone and give me the new IPhone? If so, what would be the best way for us to go about doing this? Thank you for any feedback!

Thank you for your inquiry and the suggestions from our valued community members. Adding to what was stated, anyone who upgrades to the iPhone would need to activate it via iTunes. The upgrading line's voice mail box will be deleted and then needs to set up a new voice mail box. The saving of the information of the voice mail prior to upgrading to the iPhone is suggested unless it is not needed. When doing an upgrade on a line, it will have the new 2 year agreement regardless of giving it away.
The one who wants the iPhone on their line will repeat the process with activating it via iTunes with their voice mail box being deleted and re set up just like the first line that upgraded performed. However, once the voice mail box process has been completed on both lines, one after the other during the activation process it does not need to be done again on either line. As far as the warranty, when giving selling your phone to another, the warranty is voided and is not able to be transferred.

If I use a family member's upgrade in the family plan, will they lose their unlimited data?

Hi there. So since my birthday is next week, and I'm on a family plan with my parents and 2 brothers, they're letting me use someone's upgrade to get the iPhone 5 since my upgrade isn't due until November. The upgrade that's available now is my older brother's. He is so paranoid that if I use his upgrade, he'll lose his unlimited data. Is this true? I know that I'll lose mine, which is fine, but he does a lot of stuff with his iPhone and doesn't want to lose it yet. So if I use his upgrade, will we both lose the unlimited data or just me?

scarletknights928 wrote:
Hi there. So since my birthday is next week, and I'm on a family plan with my parents and 2 brothers, they're letting me use someone's upgrade to get the iPhone 5 since my upgrade isn't due until November. The upgrade that's available now is my older brother's. He is so paranoid that if I use his upgrade, he'll lose his unlimited data. Is this true? I know that I'll lose mine, which is fine, but he does a lot of stuff with his iPhone and doesn't want to lose it yet. So if I use his upgrade, will we both lose the unlimited data or just me?
Actually the way I understand it, your brother will lose his unlimited data but you will retain yours.
Because the upgrade is coming from his line, that line of service must select a tiered data plan.
Your line is, in effect not changing (you will just be activating a different phone) so the data plan is not affected.
Hope this clears it up for you.
Good luck & Happy Birthday

Upgrade eligibility extended after old device transfer to another family member

In July 2013, I transferred an almost 2 year old device from one family member to another(a son). The eligibility for upgrade at a discount on his account line was then extended by a year following the old device transfer to his account line even though the device was not new, to him or to our account. I do not understand how or why this happened. I also don't know if I am asking this question in the correct place to get a response and corrective action from Verizon Wireless. The link to email customer support on the My Verizon login site has apparently been removed. Thank you for any assistance or help you may provide.

You've come to the right place, MMBrown26. I'm confident that I can help you. I will need to take a look at your account. Please follow me (ChaunceyM_VZW) and send me Direct Message. If you include your wireless number, I will review your account and contact you. Thanks in advance.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

I upgraded to an iPad2 and recently pulled out my old iPad 1to re-gift to a family member. I can't remember the password I originally set up - is there a way to get beyond this?

I upgraded to an iPad2 and recently pulled out my old iPad 1 to re-gift to a family member. I can't remember the password I originally set up - is there a way to get beyond this? Each time I try a different password (trying any that I thought I might have originally used) it times out the tablet for up to an hour before I can try again. Help?

You can restore the device. That is what you have to do if you forget the passcode. You don't have to worry about syncing to your own computer either since you don't want to restore your data - you want to wipe it clean. Read these articles for more instructions
iPad disabled -Wrong Passcode
http://support.apple.com/kb/ht1212
Updating or Restoring
http://support.apple.com/kb/HT1414
Sometimes you may not be able to bypass the passcode at all when you try to restore. You may need to restore by putting the iPad into recovery mode. I have heard from some users that they did not have to do this when they restore after forgetting the passcode - but just in case you need the information, this will help you with that procedure.
Unable to Update or Restore
http://support.apple.com/kb/ht1808

Can't log in with a family member ID

Dear all,
I'd have a question about family member log in to iCloud.
I own a mobile me family pack account which I upgraded to iCloud. Master account works great on my Mac. I have troubles using family members accounts.
I made the same operations for upgrading to iCloud with a family account. I can sign in and read my email with Safari, I got Apple's confirmation that my member account went to iCloud. I have problems when I try to log in with it. If I enter ID and pass, Mac says, in the iCloud preference pane "Unrecognized Apple ID or password." Then a window saying "You can't sign in at this time. Try signing in again." I also noticed that Mail app doesn't work
Any idea?? I thank you in advacne for your kind collaboration
Regards
Fabrizio

if you already have one iCloud account signed into in System Preferences>iCloud, you can add additional accounts but not there - you enter them in System Preferences>Mail, Contacts & Calendars. This will enable you to access email, but you can't sync Calendars and the rest of it with any account except the one you signed into first, the 'Primary Account'. If you want to use another account fully you would have to create a new user account on your Mac and sign in there.
Incidentally, if a Family Pack sub-account has been successfully migrated - as appears to be the case - it's an iCloud account like any other: the fact that it was once a sub-account isn't relevant, so don't let that confuse you.

How to access Family member apps.

I Enabled family sharing when I upgraded to Yosemite. I would like to download some family member apps to my iPad
i don't see a way to do this from the iPad. Do I need to use iTunes or go to my iC.loud account from my iMac?
thanks for your sdvice
Jay

Hi, Jay.
Thank you for visiting Apple Support Communities.
I understand that you want to access purchased content from other members of your Family Sharing account. Here is the article that will walk you through that process.
Sharing purchased content with Family Sharing
http://support.apple.com/en-us/HT201085
Cheers,
Jason H.

Contact I did not add using a family member's pict...

There is a contact on my account useing a family members picture that has been hacked from another family member's account. I did not add this contact and my family member has deleted their account. Why? and what should I do
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Thank you for your inquiry and the suggestions from our valued community members. Adding to what was stated, anyone who upgrades to the iPhone would need to activate it via iTunes. The upgrading line's voice mail box will be deleted and then needs to set up a new voice mail box. The saving of the information of the voice mail prior to upgrading to the iPhone is suggested unless it is not needed. When doing an upgrade on a line, it will have the new 2 year agreement regardless of giving it away.
The one who wants the iPhone on their line will repeat the process with activating it via iTunes with their voice mail box being deleted and re set up just like the first line that upgraded performed. However, once the voice mail box process has been completed on both lines, one after the other during the activation process it does not need to be done again on either line. As far as the warranty, when giving selling your phone to another, the warranty is voided and is not able to be transferred.

My library of 800 songs has been replaced by 48 older items which I believe are off an older device (old nano belonging to another family member). How do I get my songs back?

My library of 800 songs has been replaced by 48 older items which I believe are off an older device (old nano belonging to another family member). How do I get my songs back?

See Empty/corrupt iTunes library after upgrade/crash.
tt2

Giving old iPhone to family member

I just upgraded to an iPhone 4 and am giving my old iPhone 3g to a family member. I found the articles on restoring the old phone as a new device but I also want to keep some existing content on the phone. Both phones will sync through the same iTunes account. Is this possible and how do you do it.

You can sync as many devices as you want to the same itunes account, there is no limit. You can have the same content on each device or different content, the choice is yours. iTunes will keep everything straight, by device, upon subsequent syncs. So, restore the phone as new & then sync whatever content you want on the phone.

Can different family member accounts share an address book in iCloud?

we have a primary mobileme account which is now set up in icloud. we have a family pack with a secondary family member account set up for my wife's business email. This secondary account now also has its own icloud account that we set up. Works fine. The question is this - when my wife is logged in to her icloud secondary account and looking at her work-related emails, how can she access the addresses in the address book that is linked to the main icloud account? She is usually working from a PC so it's not a matter of just looking at the local copy of the address book. She needs to log out of the secondary icloud account, log in to the primary, look up the address, and then go back to the secondary account to send the email from her work email address. Too cumbersome. And icloud does not seem to like having two instances of icloud running at the same time on the same computer.
Any thoughts would be appreciated.
Thanks -
Joel

You're welcome.
Happy Holidays to you and your family.
Please note the items listed under Legend in the right sidebar of this page.

I have CC and DC Pro on my account. How do I designate a family member to use the DC Pro?

Is there a way to designate a family member to be able to use the DC Pro subscription on my account? I have the Creative Cloud (all apps) for myself, but I specifically purchased the monthly DC Pro plan.
Or will they need to use my email address log in to their application? If so, if there are two different types of subscriptions.. which one will be used? Sorry to confuse you.. as I'm so confused myself.

Correct. They need to register under their name. Contact support to sort this out.
Mylenium

Just got a new iPad. How do I move my Game Center games? I keep getting another family member's account because we share our Apple ID.

Hi. I just got a new iPad. How to I move my Game Center games from my old iPod? My family uses one Apple ID, and I keep getting another
Family member's Game Center on my iPad!

Okay so I figured out the solution by reading other discussions. Basically you need to delete on your phone the icloud account and start up a new icloud account with a new email address. This is nice because you can still share apps without getting everyone elses things. The only thing that didn't get worked out was the notes...
On your phone go to settings and then icloud, scroll down and delete the account. Then just make a new icloud under a new email.

"A family member has already bought this item" error?

When I try to purchase the Minecraft- Pocket Edition app, I get the following message:
""A family member has already bought this item.
a family member has already purchased this item. To download it again for free, select OK."
(I press ok, then the error pops up)
"Could not purchase 'Minecraft- Pocket Edition'.
The iTunes Store is temporarily unavailable. Please try again later."
my devices can launch and go through iTunes without issue, so I know they are connected to iTunes, it just won't allow me to download this app. This issue is present across my iPad, iPhone, and MacBook Pro, which are all running the latest operating system they can.

You just purchase the app. Are you running into some sort of issue when trying to purchase it?
Cheers,
GB

Can't get into my own account after setting up a second for a family member

How do I get back into my own account after setting up another for a family member on my iMac?

In System Preference/Users and Groups select Login Options ( not Login Items)
Select List of users next to 'Display Login window as'
Make sure you know both yours and your family members login name and password before you log out
You could also use Fast user switching by clicking on the name in the menu bar and switching users

Taking a Family Member's Upgrade

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