Taking such a long time to open an app. Is this normal?

I recently received my new Blackberry Classic (Verizon Wireless). I love my keyboard and how the email works. But this phone has such long delays while trying to do anything.
I setup my office exchange account.
When I open reminders and select my Tasks folder it takes 20 seconds to load. If I answer a phone call and come back to the reminders I need to wait another 20 seconds. Is this normal? Or is something wrong? Should I reset the phone?
I appreciate any help or input I can get.
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