Talk to a live person about bill

Why can't I speak with someone about my bill? I called the 800 number but the automated system keeps telling me to dial #611 from my phone. I am currently out of the country and can't do that. Also the online live chat is not working. No window is popping up. Any suggestions? Help!

    nestashumba, we're eager to address your billing concerns. Did you have a chance to view the itemized detailed charges online at My Verizon? http://bit.ly/xB4iTc Which charges did you have concerns about? We can help you here too.
If you would like to speak with a representative, you can be routed to our customer service department by calling 908-559-4899.
LasinaH_VZW
Follow us on Twitter @VZWSupport

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