Talktalk fibre broadband is faster than BT!

For everyone's info. I was on BT infinity my average speed was around 12mbs, the highest was 15 but it would regularly drop to 10mbs. I was originally quoted 17-25 mbs by bt. When I began to complain they said the speed I should recieve was actually upto 17mbs. After many calls/emails to customer services to try and get the speed increased without success, I decided to leave bt. I chose talk talk fibre broadband as it was half the price. I had reservations as talk talk quoted a speed of 10mbs. I spoke to them they assured me the speed would be the same as talk talk. On installation I was just sent a talk talk router. My Bt setup was the bt infinity router and a white bt openreach modem. Once I was connected to talk talk I did a wireless speed check, it was 20mbs! Four days since installation and it's consistently 20mbs download and around 2.0 upload with no speed drops.
Whenever I complained to BT they always told me they wiring to my house was correct so the fault must be due to a fault in my house. I never touched the wiring it was installed by an engineer and I carefully described my wiring setup when reporting faults.
BT YOU LET ME DOWN. You had ample opportunity to fix this problem but you could not and your competitor can do a much better job using your own equipment and for half the price!
I wonder if the problem all along was the openreach modem. Maybe it was slowing down the speed. Who knows but the supposed experts gave me an inferior service.

John46 said:-
your speeds are nothing to do with BT it is Openreach they provide an identical network to all isps
Openreach obviously provide the infrastructure but some isps can achieve higher speeds over the same network than others
(or choose to ) by tuning the line or something similar.
The isp must be able to influence the speed to some extent otherwise why are new customers told to wait a week or two
for their connection to stabilise, before they realise their optimum speed ?
Also I understand that some isps impose traffic shaping.

Similar Messages

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    jcampy wrote:
    it is 25:1 ration but remember with fttc there can be un avoidable congestion from the cab to the exchange on very busy cabs but that rearly happens
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    the limit of 300gb is still in force AFIK at least according to this post
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