Targeting and Segmentation option is missing in BCC

Have done set up for my commerce application based on CRS. Its up and running. But i do not see Targetting and Segmentation option under Personalization. Only options visible are External Users and Internal Users.
What could be the issue?
Can you pl help.
I am using ATG 10.0.3 version.

I was checking logs before trying David's solution and i could see couple of errors for the prod and pub server related with ScenarioManager as follows -
For prod server -
**** Error 
Tue Jan 20 15:20:54 IST 2015
1421747454691   /  
Unable t
o start service "/atg/scenario/ScenarioManager": atg.nucleus.ServiceException: a
tg.process.ProcessException: Null value for property "pdl" of repository item sc
enarioInfo:1000017
For Pub Server -
**** Error 
Tue Jan 20 15:21:32 IST 2015
1421747492357   /  
Unable t
o start service "/atg/epub/workflow/process/WorkflowProcessManager": atg.nucleus
.ServiceException: atg.process.ProcessException: Null value for property "pdl" o
f repository item workflowInfo:1300002
I am very sorry as I missed them in the beginning when Suman asked about the errors on server start-up.
I am trying to resolve those errors first and will sure update in case it works. Once the errors resolved will try to apply David's solution and will update the result for sure.
Thanks again to all.

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