Task not forwarded to the next level

Dear All ,
I am having an issue in SRM Shopping Cart approval workflow. The scenario is that the SC has to be approved at 3 levels and after getting approved at the first level the task does not get forwarded to the next level and its unable to fetch any , whereas there are users mainateined and i can see the approvers being fetched when I tried executing the BADI ( BBP_WFL_APPROV_BADI),unfortunately this is the isolated case as its working fine for all others. I guess this rules out oll other poosiblities of agent determination logic, task's agent assignment, swu_obuf , or swi1_rule. I am sure something is wrong with the user attributes but not able to zero to the root cause. Any help will be highly appreciated.
regards
C S Anand
Edited by: Santosh Anand on Oct 1, 2010 8:11 AM

Hi,
Search this forum for answers: SAP SRM: Workflow & User/Vendor/Org Management
Also, if you can replicate it on the dev environment.Change the WF-BATCH user temporary to dialog and place an external break-point in the badi implementation for WF-BATCH user.
Now create a shopping cart and check in debugging what causes it to not retrieve agents.
Kind regards, Rob Dielemans

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