Tcode CRMM_BUPA_MAP

Hi experts,
Can you please let me know the proper way of using transaction code CRMM_BUPA_MAP in crm?
We have 2 customers who exists in ECC but not in CRM. I believe I just need to enter ERP customer number or Business partner GUID then hit on Gather information about customer button. After clicking on it, I will get a message "Object is in status Running." After that, I'll check if the business partner if it is existing already in crm by using tcode BP. But the business partner still not existing.
Please help.
Regards,
Mike

Hi Manfred,
Yes there are errors in bdoc, that's the reason why I posted this question about crmm_bupa_map.
We have two business partners who get stuck in middleware with the bdoc error "from-date may not be greater than to-date." Those two customers are showing in ECC but not in CRM. I already requested for that to load using tcode r3ar2 but it did not fix the issue. Gathering information about the customer using crmm_bupa_map still did not work. You can also refer to this thread:
Bdoc error "From-date may not be greater than to-date"
Regards,
Mike

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