TCS2 - Cross References between linked Frame files not working

Question

Hi,
All the cross-references in my linked in FrameMaker 9 files work when output in PDF, however, when outputting WebHelp from RoboHelp 8, FrameMaker cross references that reference another FrameMaker file (i.e. not Current) do not work. The format is correct, they appear blue and underlined like every other link/cross-reference, but when moused over in the browser, there's no link to click.  The HTML created by RoboHelp does not point to a file.  For example, here's the HTML for one link not working as shown from within RoboHelp:
<p class="FM_Bulleted"><span style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span>•<span
     style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span><a><span
     class="FM_Link">Create Supported App from
Install</span></a><span class="FM_Bold">.</span>
RoboHelp appears to partially convert the link as <span class="FM_Link"> appears in the HTML  but I think there should be more information in the <a> definition, such as in the HTML created for a link that references a topic created from the same FrameMaker file.
<p class="FM_Bulleted"><span style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span>•<span
     style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span><a
     href="#XREF_17096_Creating_an">Creating an App</a></p>
I've ensured all the cross-references in each framemaker file in the book have the same format and are mapped to <$paratext> in the project settings. I've also tried importing the FrameMaker book instead of linking it and the same problem persists.
Any ideas on how to make RoboHelp create the link correctly?   Any help you can offer would be greatly appreciated.
Thank you,
Jacquie Finney

Answer 1

Most of the major cross reference issues have been resolved in TCS 2 with further improvements in TCS 3.
Please ensure that you have all the patches of TCS 2 installed on your system.
If the issue is still there, there could be an altogether different reason for cross reference not working or the issue might have been fixed in TCS 3.
The reason or workaround can be analysed once the sample files with the issues are provided.
It will be great if you could share a small sample FM document containing the cross reference and target having the issue. If the cross reference is across documents, then a FrameMaker book along with its FM files can be shared in a zip format.
You can mail the documents to me at magrawalATadobeDOTcom
Mayank