TCS4:  RH Error:  Failed to get any Framemaker document from..."

We are running TCS4, fully updated.
My co-worker is having the problem above on his workstation.
I opened the Frame book, addressed a couple of issues to get a clean update.
Went to RH, created a new book, and imported the FM book.  No problem.
On his machine, I opened the book in Frame, got a clean update.
Opened RH, created a new project, and tried to import--that's when we get the error.
It's clearly a problem with his machien, but we'd REALLY prefer not to have to try a TCS4 uninstall/reinstall.
Any ideas?

OK.  Is there a Best Practices approach to the procedure?  And yes, I am assuming that it will be more complicated than just using the Windows uninstall function. 

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