Team Membership and Students

Does each team membership have to be for one year or can it be month-to-month? In the school year the number of students will vary semester to semester.

You asked and I answered the same question in your earlier forum post here http://forums.adobe.com/message/5014017#5014017.

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Can I transfer CC for Teams membership (Photoshop) to a new user on the same machine without uninstalling and reinstalling software? i.e. one user left new user started needing the same software.

We have Creative Cloud for Teams, most users using Photoshop. One user left the company and has been replaced by another user. I removed the first user's membership and assigend it to the new user. When she runs Photoshop, she gets a 00 Days left message. Photoshop still seems to be useable right now but I'm wondering if I need to uninstall Photoshop and re-install it using her credentials? Seems like a lto of unnecessary work to me.

Hi Batterry,
There is no need for removal of the product . You can simply launch the product , click on Help>Sign out . Close the product and sign in with the new user's Adobe ID & Password. This should activate the product .
Cheers,
Kartikay Sharma

Switch from monthly CC Ps & Lr membership to Complete CC membership for Students and teachers

Hi,
I would like to switch from a limited monthly memberschip to a complete monthly membership for students and teachers.
How can I upgrade my actual membership?
Kind regards,
Danielle

Contact support by web chat or phone.
Mylenium

Hello I'm a student at sjsu and I have free membership and would like to down load creative cloud.

hello I'm a student at sjsu and I have free membership and would like to down load creative cloud. I'm not able to because it says my trial period is over, however sjsu students get access for three years. Please fix the bug and help me download creative cloud. Please email me at
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]

Log out of your Cloud account... Restart your computer... Log in to your Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Your Adobe ID is still going to have to "somehow" reflect your status as having an Education account
Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

Membership expired, and got removed from CC team membership.

I'm on a team membership, accepted the invitation, installed all CC2014 ,and uninstall CC, but membership expiration countdown continues.
Tried all updates on my mac air, doesn't resolve it.
Tried to deactiate and reloggin in, doesn't work too.
Today, I've received an email saying "You've been removed from your Creative Cloud for teams membership."
which is not possible from our company's admin side.
What could be the matter? Do I need to get a serial number from admin to activate the apps?
I'm back on trial now so I can continue with my work, so will appreciate if this gets resolved before trial ends.

telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How to share on CC with Team members and other problems

I had a CC for Team account, then got a deal to add seats at a discount, I added 2 more. I had to change my password and give a new e-mail address to get this deal. When I log in using my New ID all my files are gone. I log in with my Old ID my files and web sites are there no team members, added my OldID to the new Teams account and made me an administrator. Now when I log in with my OldID I can see my file and team members one of them is me with a new ID and the other is a client. I want to get rid of one of me I prefer the new one but I can't I can only delete the OldID and I lose my web site and all my files. Now the only reason I did this was to let my client see the files instead of selecting one page at a time and sending a link I thought they could go to their folder and look at the pages as they are being designed and edited. But there is no method to share with other team members. I re-watch the Max video but nothing they were showing is available in my team CC account. Can someone Help me out Please?

New: Creative Cloud for teams. Join now | Read online
We hope your team is enjoying their Creative Cloud for teams membership. From now through June 28, you can add more seats for only US$39.99/month per seat — for up to 24 months.
Your Adobe® Creative Cloud™ for teams membership will have some amazing new things to offer. Brand-new creative apps, like Adobe Photoshop® CC, Illustrator® CC, and 13 other favorites — with hundreds of new features that help everyone create their greatest work. Plus, 100GB of storage for each team member. And now, a lower price for both new and existing seats.
Keep everyone on the same page, working on the latest versions of the same apps, and sharing files from any device.
You've made the right choice. New creative software innovation will be delivered exclusively to Creative Cloud members. Add more seats of Creative Cloud for teams today.
Special offer.
Add new seats before
June 28, 2013, for just US$39.99/month per seat — AND get a first annual renewal price of US$39.99/month per seat.
Learn more ›
Share with your friends
* VOID WHERE PROHIBITED OR RESTRICTED BY LAW. If you own Creative Suite through an Adobe volume licensing program, save US$30.00 per seat when you enroll in the Adobe Value Incentive Plan (VIP) and purchase Creative Cloud for teams annual plan membership (12-month contract required) before 11:59 pm on June 28, 2013. Creative Cloud for teams regular price: US$69.99. Offer(s) available only to eligible Creative Suite subscribers (CS3 or later) who enroll in the Adobe Value Incentive Plan (VIP) and who purchase Creative Cloud for teams through authorized Adobe corporate resellers. Offer discounts are only valid for up to two years. Offer discounts may not be applied retroactively. Additional terms and conditions may apply. Residents or persons in embargoed countries or countries subject to U.S. or local export restrictions are not eligible. All prices quoted are estimated street prices only. Offer and prices are subject to change without notice and exclude shipping, handling and any applicable sales tax. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Adobe, the Adobe logo, Acrobat, Creative Cloud, the Creative Cloud logo, Creative Suite, Illustrator, and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2013 Adobe Systems Incorporated. All rights reserved. To ensure future delivery of email, please add [email protected] to your address book, contacts or safe sender list. PLEASE DO NOT REPLY TO THIS MESSAGE. To obtain information on how to contact Adobe, visit the web at:www.adobe.com/misc/comments.html, or call 800-833-6687. This is a marketing email from Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110 USA.
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Office Home and Student 2013 error message with yellow triangle

I have been using my word and excel they were working fine. Now there is a yellow triangle top right corner by my initials. I finally got it to show me only for a moment what it means. Error Message: did not realize I should have copied it down but
after error message it said to sign-out and sign back in. I have never had to sign in before the Office was installed in Dec 2013 by Best Buy. All they returned was the card they had used to download. When I tried to click on sign in it does nothing. The error
seems to have the word program very mixed up as it will preform some task but seems to lock me out of other normal things I usually do like spacing or changing font size just to name a few. I already checked for all updates on my computer per your sites suggestions.
How do I make the error message /yellow triangle go away and allow me to use the office home and student 2013 like it was working before. Please help I live alone, and near 60, live in the boondocks, and do not have any computer people within a 4 hour drive
round trip. Thank you

Now there is a yellow triangle top right corner by my initials.
Hi,
As per the description, it looks like an issue with your microsoft account. Does the error message look like below?
ACCOUNT ERROR
Sorry, we can't get to your account right now.
To fix this, please sign in again.
Sign in
You mentioned that "a yellow triangle top right corner by my initials", you probably have already signed in with an acocunt. If you remember this account, I'd suggest you click
File>Account on the tab, click Sign out under
User Information, and then sign-in again. If you don't have this account, you probably need to contact the retailer for it.
If issue persists, please post back with the details of your system environment, then we will take a further look.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I am unable to switch my personal cloud membership to a Team membership... any tricks???

I have a personal cloud membership and received an invite for a Team membership. I logon as requested with my personal but the option to discontinue and switch is no where to be found...
Help greatly appreciated...

YOu need to use a different e-mail/ AdobeID. Contact support by web chat to sort out the mess and possibly cancel, your personal subscription.
Mylenium

Pop up warning: "We are having trouble verifying you membership" and "00 Days Remaining".

I am the administrator of a team of 12 CC Licenses. I believe that we are all allowed to download CC onto one computer at our office as well as one computer or laptop at home for doing work after hours, etc. Many of us have done this and now we are all getting a pop up warning that "We are having trouble verifying you membership" and that we have "00 Days Remaining". This is very disturbing to us since according to your website we have 9 months remaining on our license. Any suggestions on this?

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

Am a member, but work alone, don't have a team. How do I explain this, getting all the time the note: "We are having trouble verifying your membership" Adobe means the team membership/

Am constantly receiving this note, when I open my Photoshop:
When the first subscription year ended, last August, I purchased again a subscription to Photoshop CC 2014 and Lightroom (from another provider and for less money), nothing else, as these 2 are what I need being a photographer.
I'm freelance and work alone. There is definitely no team with me. So why do I need a team membership/account????

There is no problem in working with my Photoshop. I work with it all the time. I'm only afraid that at Adobe they think that I had not paid for the software. It's true that I didn't pay for a team subscription, but for sure paid for the software, and I didn't find, on opening the link, how to prove this:
Hi Rachel Hirsch,Your order has been confirmed, congratulations!
Please keep this confirmation as your proof of purchase. If you paid by credit card, the charge for your order will appear on your credit card statement as "DRI Adobe Sales”.(E-commerce services are provided by Digital River International SARL, an Adobe approved e-commerce reseller)
Order Details
Order Number: 12791658425
Order Date: 24 July 2014
Seller Address
Digital River International S.a.r.l.
98 Boulevard Du Prince
L-1724 Luxembourg, Luxembourg

Need to renew Team membership but says we currently have "Free Trial" so I'm confused

I'm trying to renew my company's CC Team membership for 4 seats. I've managed the seats and the membership using this email address before, but when I access it currently, instead of saying our membership is about to expire, it says we have a 30 day free trial going. I am confused.

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

We have a complete CC business membership and currently have the programs installed on 2 computers but need to add them onto a 3rd. Can we add a licence to our membership or do we need to purchase an additional membership?

We have a complete CC business membership and currently have the programs installed on 2 computers but need to add them onto a 3rd. Can we add a licence to our membership or do we need to purchase an additional membership?

If you have Creative Cloud for teams, and you bought the licenses through Adobe direct (via Adobe.com), you can add licenses yourself, and they will be invoiced automatically as you get invoiced for the other two licenses.
Log into adobe.com with your team admin Adobe ID and password.
Once logged in you should be able to access a Manage Team option from the menu.
In the top-right corner there should be an Add Licenses button, that lets you purchase any number of additional licenses.
If you've not purchased through Adobe direct, but through a reseller, you'd need to contact your reseller to add the additional license.
Hope this helps,
Cari

Team Membership not allowing me use of programs.

I just purchased the annual team membership plan. Downloaded Creative Cloud and downloaded a couple programs. Each program i tried opening asks to either "License This Software" or "Start Trial". I've searched the forums and haven't found a solid solution to this. I chatted with support online and they couldn't help me and directed me to here. I thought paying a monthly fee allows me access to the programs, not the trials. Am i wrong?
Can someone please help me get this resolved? I need to get designs in motion asap!

Well i'm the 1st seat being the purchaser correct? I'm trying to get things setup before enabling anyone else. I have this message on my overview screen.
"You have purchased 1 seat for a team total of US $39.99 plus tax. You can now invite & remove users from your 1 seat at any time. You can add seats to the initial 1, but must maintain a minimum of 1 seat until your anniversary date to avoid charges."

I am trying to cancel my membership and I can´t find the cancel botton

I am trying to cancel my membership and I can´t find the cancel botton. Is any other way to cancel it?

Mariajose_2387 if you have an annual membership please contact our support team directly at Contact Customer Care to cancel your membership. You can find additional details on how to cancel a membership at Cancel your membership or subscription | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee. Is it worth it to make the switch to team if we are both only using Photoshop?

I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee. Is it worth it to make the switch to team if we are both only using Photoshop?

Hi ,
Team subscription can be done for only one software ( for example team for Photoshop ).
The advantage of team is that you have one charge and one invoice for all users.Also when a member of your team leave the company ,you can delete his invitation and assign it to another employee ,you can also add seats if you have additional employee without contacting adobe or changing your plan,you have more storage volume ( 100Gb ).
Here are the most important advantages but it's your decision .
regards,

Team Membership and Students

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