Tech Comm and CS4 Master Suites

Has anyone else tried to install the Technical Communications suite on top of the CS4 Master suite? We tried it here in our training facilities but could not have both installed at the same time. During the install we kept running into shared assets errors when we installed the TC suite over the Master suite. The only solution was to uninstall the Master suite then install the TC suite but then the same errors popped up when we tried to install the Master suite. So is there a way to have the best of both worlds?

Call technical support. Installation issues for current versions is free.

Similar Messages

CS4 master suite on retina macbookpro / mountain lion

I have a question to which I haven't been able to find a conclusive answer online or on the forum so maybe by asking a direct question I will get further.
I am currently running CS4 master suite on my imac. This version does everything I need so I have no direct requirement to upgrade to a higher version.
I know will be investing in a macbookpro as a second machine for work on the go.
My question is:
1) Will my CS4 master suite install on a new macbookpro (retina or hi res screen).
2) Will CS4 work on mountain lion or will it not work at all
Is any body in the same situation or has anyone installed cs4 on a new macbookpro?
Thanks for the help
Paul

Even those with CS6 are not particularly thrilled with the retina MacBooks from what I've read. Adobe will be updating Photoshop CS6 but they've made no commitment beyond that.
Now would be the best time you'll ever have to upgrade. Beginning 1/1/13 you will be ineligble for upgrade pricing at all.
And...until 8/31 you can move to Creative Cloud for only $29.99/month for the first year. After that it's $49.99.
Bob

CS4 Master suite; can I install non intel applications on PPC G5?

Hi, I would like to install the CS4 Master suite on both my Intel G5, but also, if possible, Photoshop and Indesign onto my old PPC G5 too. I know the Master suite is specified as Intel only, but does anyone know if it is still possible to install the UB applications it contains?
Thanks in advance!

Andy,
>To my horror, I read on the box it only works on Intel machines. Would have been helpful if Adobe had made it clear on main page of web site.
If you spend that kind of money for anything, you simply do your due diligence
before purchasing. And Adobe
does have a clear link to system requirements for each app on its pages.
For the Master Collection, on the main page: http://www.adobe.com/products/creativesuite/mastercollection the link is near the top of the white panel on the right. That link takes you to: http://www.adobe.com/products/creativesuite/mastercollection/systemreqs where the very first bullet-point is "Multicore Intel® processor"
And the specs do not say, "Also runs on PowerPC G5 computers" because some of the included apps don't. The minimum system requirements to run
all included apps includes the multicore Intel Mac.
Neil

Unable to uninstall CS4 Master Suite

I began having problems exporting from Premiere Pro, Media Encoder, and Encore, After receiving a number of error messages I attempted to reload CS4 Master Suite. The system would not allow me to reinstall CS4 Master Suite so I attempted to uninstall the suite. I received messages telling me that they were unable to uninstall each of the programs howver, now I cannot access any of the CS4 Master Suite programs on my computer - they will not open. I cannot uninstall CS4 Master Suite, I cannot install CS4 Master Suite, and I cannot use any programs in CS4 Master Suite.

I did - seems to have removed the CS4 - but I still cannot reinstall the program?
JD
Mylenium <[email protected]> wrote:
Mylenium http://forums.adobe.com/people/Mylenium created the discussion
"Re: Unable to uninstall CS4 Master Suite"
To view the discussion, visit: http://forums.adobe.com/message/5822233#5822233

After installing CS4 Master Suite on new Windows 7 X64 laptop, Premier Pro new projects window will not accept input.

I'm migrating my CS4 Master Suite to a new computer. The new system is a Dell M3800 running Windows 7 x64. Install goes fine except for a failure on Flash install. Once install is complete Premier Pro won't accept any input on the New Projects window. You can click on the file name field and change it but that's about it. No buttons will function. If you change the name and leave the field you can not change it again. No further input is accepted and the actual change you made isn't applied. You can exit out of the window with the X. You can also go to an existing project no problem. All other applications seem to be working fine.
Tried uninstall and cleanup and reinstall. Problem does not change. Made sure anti-virus and firewall were disabled before install. No other applications are running during install.
Any suggestions would be appreciated.

reset your preferences -
acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

Can I switch my CS4 master suite from PC to MAC?

Can I switch my CS4 master suite from PC to MAC?
And if not, can I apply for the CS customers discount for a Mac license with my PC license?

Order product | Platform, language swap

CS4 Master Suite Upgrade = Photoshop STONEHENGE loading screen

This evening I purchased the upgrade to CS4 for my CS3 Master Suite. All applications installed without error however Photoshop loads with the beta Stonehenge loading screen. How is this possible? The version number is listed as: 11.0x20080826. At no time did I install beta software--the only existing install was CS3. Any help would be greatly appreciated. Thanks.
Dave

i what you need to tell them is pretty much what the original poster said.
Well, as we can see from Ryan's post they are not even aware of the issue. There should be a specific issue that this is called that all of Adobe support has been made aware of so we all do not have to go through 10 levels of support and spend hours on the phone. Please escalate this issue with the powers that are at Adobe and treat your customers with more respect.
Instead of taking the attitude that the customer is lucky that anyone from Adobe is paying attention to the user forums, a much better way to handle this situation would be for Adobe to initiate the contact with the customers who they know are affected. So far, the only people here with the issue are people who downloaded the master collection from the Adobe store. Adobe has e-mail addresses for all of these people. Why not be proactive and send them an e-mail instead of having everyone call up Adobe and ask "Am I supposed to have a Stonehenge Screen when I start photoshop CS4?" I didn't even know whether or not this was a real issue. And I am sure that there are many customers who have this problem but are unaware of it and won't come to this thread to find out.
Adobe management can either address this problem as if they have some respect for their customers or they can just wait for people to complain.

New CS4 Master Suite Installation fro Students

I am a student in San Diego, and am taking an online class. I purchased the student version of CS4 Master Collection and did (what I thought was) a complete installation. However, after the install I noticed it did not install all the software that was listed in the description on the back of the box. The programs that were not installed are: After Effects, Premiere Pro, Sound Booth, On-Location, and Encore. I've included a screen capture of the programs that were installed. Am I missing a disc or ?

In the inimitable words of Homer,
Thanks for your help. I DO have a PowerPC.
(Hmmm... I wonder if I can get a Mac Mini for those...)(and connect it to my iMac)

Will CS4 Master Suite work on OSX Mountain Lion

I want to upsgrade my macbook pro but I am perfectly fine with the older versions of PS & AI and really cant justify the monthly fee for using CC

Hi Lyngr,
Minimum system requirement for CS4 for Mac OS is X v10.4.11–10.5.4. However, you can install CS4 on mountain lion.
Sarika

CS4 Master Suite - Suddenly receiving licensing Error: 150:30 Using MAC 10.9.2

The error indicates a link to Adobe.com/support, yet none of the solutions works, nor does the link reference any MAC os newer than 10.7
The problem suddenly arose after 10.9.2 was updated

Ok I followed the instructions found here: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html#main_Solutio n_1__Delete_the_FlexNet_Publisher_preferences_folder
I got to step h) of Mac OS X 10.7.
I couldn't enter my password, tried again and got the following:
I tried opening photoshop elements again but it didn't work...please help! thank you.

CS4 Master Edition & Snow Leopard all crash when saving and exporting

Add this one to the list of suffering CS4 users. My first ever post in my life.
The details - CS4, Master Edition Mac Pro, all did run well on old leopard system.
The story, upgrading and updating to 10.6.1 all CS4 programmes instantly crashed when using save as, save, or export. This happens about 70% of the time.
An erase of the hard drive and fresh install NO UPDATES CS4 was fine, After a couple of days I took a chance and updated the apple software (included is HP printer driver 2.2 and canon printer driver 2.1 included in the update package. almost as soon as the printer driver was around 50% downloaded CS4 started crashing. (photoshop / illustrator / indesign) All updates from apple are now installed and I have to save at almost every stroke I make in CS4 as I have deadlines, and I have fooled around too much with this upgrade. I will not go into the inability of scanning with my HP CM1312nfi MFP (networked), but any resolution there would be nice also, as now I have to scan to the memory card and then network out to the the desktop.
Mac Pro Mac OS X (10.6.1) Serial - YM90101ZXYL - BUILT 10B504

I tried all suggestions with no real good effect. I spent two hours reinstalling Leopard 10.5 and CS4 Master now all is good and staying good. That proves something is up with Snow Leopard. I will wait for the upgrade and response before I will touch Snow Leopard again. Save your time and money and do not buy or use this operating system yet.

Which CS Master Suite Products CS2,3,4,5,5.5,6 work with which Mac OSx 10.5, 10.6, 10.7, 10.8?

You have no idea what a journey it has been to try to find the answer to all of this. Here is my stab which is open for input.
Which CS Master Suite Products CS2,3,4,5,5.5,6 work with which Mac OSx 10.5, 10.6, 10.7, 10.8?
- When I recently installed 10.6 on a 10.5 Macbook Pro with CS2 Master Suite, I lost all access to CS2. End of story. Unhappy ending at that.
- I have CS4 Master Suite on a MacPro using OS 10.6.8, but my understanding is that if I go to 10.7, I lose all access to CS4. Another bad solution.
- Apparently the same is true of CS5 and 5.5. If one goes to 10.7, you will no longer be able to use those programs.
- The only Master Suite that is 10.8 compatible is CS6. New price $2,599, or $999 upgrade from CS5 or 5.5.
32bit vs 64bit
And to look at 32 bit vs 64 bit briefly. My CS4 Master Suite for Mac has two 64 bit programs, Premiere and After Effects. The Windows version of the same program also included Photoshop as 64bit.
- I assume that as CS Suites went from CS4 to 5 to 5.5 and then to CS6, that more and more programs take advantage of the 64 bit architecture. I don't know the specifics however. Would like to know.
- Also the MacOS has done the same. The newer the operating systems, the more the system takes advantage of mulitple processors, ram, and 64 bit architecture. Again, not sure of the sweet spot here.
And then there was the cloud!
Not sure what to do with that information.
- Great, new products updates all the time
     - downside, what if the updates outgrow my computer? Size and technology?
     - What if the updates outgrow my system software?
     - What if I want to open a cs4 document 5 years from now?
          - do I have to subsribe forever?
          - if I have CS6 on my computer, do some work, and want to open it 10 years from now, I still have the software and a computer.
     - Cost of $30 a month on a special, but $50 a month normally. Sounds cheap month to month, but after two years of $50, I have spent $1,200 on a product that I don't own!
Anyway, all of this comes up because I have multiple versions of Master Suite. I have multiple computers with various versions, and it all goes to crap if I upgrade the system software, or Adobe no longer supports the older versions. This is my contribution to the discussion. Apparently Adobe support had no archived articles to answer any of my questions, they suggested I look online. Great help. As I say, I don't much trust Adobe as my business partner anymore. I think I will work my way towards CS6 and see how long that takes me with Apple system upgrades. I'm not sure what OS 10.9, and beyond may bring as it relates to Adobe products, but I do need to get past my old 32bit applications running on an 8 core machine with 32gig of ram.
Which brings up one final point. I have Imac with 4 gig ram, Macbook pro with 8gig of ram, and MacPro with 32 gig ram. Will 4 gig ram run Cloud CS master suite? Its a worm hole that just keeps getting deeper! I have to find a place on that slope that is cost effective and allows me to hold my position for a few years until I can see how Adobe treats its cloud cutomers, and how well Adobe and Apple play together.
If you have any links to addtional information about various CS programs and which are ported to 64 bit, that would be helpful. I read some things about Rosetta and Java being the culprits in various upgrades to CS programs and the new Mac OS systems.
Also, if you have any work arounds to get CS5.5 to run on OS 10.7 or 10.8, curious to hear about those as well. As I understand it, 10.8 no longer includes the previous Java or Rosetta applications, but I was under the impression that they could be installed after.

Long story short: Simply get CC for teams. At 500 bucks a year it's a steal and those 5 licenses in the base package (or was it 10 even?) cover all your computers, at least the 3 ones you mentioned. For system requirements refer to the individual product pages.
Mylenium

CS4 Master at [deleted by forum host]

Hi,
I am looking into purchasing the CS4 Master Suite and, of course, look for the best price since my funds are very limited. Now I found these two retailers who sell the suite for $1399 while you can purchase the suite here at Adobe for $2700. These two retailers claim that the software is 100% genuine and the full version. What is the catch? Did anybody purchase the software at one of these retailers? Their reviews are 99% positive and they are accredited BBB businesses.
I just want to be sure that I will be able to upgrade later to the next version without any problems.
[deleted by forum host]
Thanks

Frank,
On behalf of Adobe, I can assure you that what is being offered you isn't "genuine."
What you
may get from these so-called retailers is either:
(1) A pirated copy of the software or even a beta test version of same with a crack to get around the activation mechanism.
(2) DVDs with a stolen license key for a volume license meant for a large, single organization.
(3) DVDs (sometimes a set of 30-day evaluation DVDs) with an educational version serial number meant for use in large educational organizations.
(4) Stolen goods.
Contrary to the claims of such websites, Adobe does
not sell so-called OEM versions of this software. Nor do they sell it in bulk packs without a box.
Unless you are getting a factory sealed box that does
not say anything about a student or educational version, you are acquiring illegal goods. And you better be careful about sealed boxes as well.
By the way, the BBB (Better Business Bureau) does not accredit any businesses.
In virtually all cases where we have heard about such bargains being offered to end-users, it turns out that the vendor is
not an authorized Adobe reseller and what is being offered is either pirated, stolen (either individual boxes or serial numbers for volume licenses), or improperly sold educational/student versions.
There is no reason for any authorized Adobe reseller to sell this software well-below their cost or even the cost to the distributor they would purchase legitimate copies from.
A deal that is too good to be true usually is!
- Dov

Upgrade to PS CS5 within CS4 Full Suite

If CS4 Master Suite was purchased in December of 2009. can I upgrade just PS to CS5? What problem may I expect if not upgrading the rest of the suite at this time?

Thanks for the answer to my question.
To keep my standing in Adobe Forums, rather that reply with what I really think about that policy, I will only say shame on them.

I am migrating from Tech Comm Suite, eLearning Suite, and Captivate licenses to a subscription model. I need help.

I already have an Adobe account that is associated with my work email. We had purchased the Tech Comm Suite for Captivate and the eLearning Suite. Adobe is not offering Captivate 8 as part of an eLearning Suite, but I DO need to upgrade. I also would like to keep the other apps in both suites up to date, so we want to purchase a Creative Cloud subscription. I don't have a clue where the serial numbers are kept, and as far as I know, the serial numbers don't show up anywhere in the app anymore. Additionally, I cannot enter the billing information for my subscription because we have to make the purchase on a p-card owned by our administrative assistant. So what I want to know is how to purchase a subscription for both Creative Cloud and Captivate that is associated with my email account without giving my login information to the administrative assistant?
Is it possible to purchase a team subscription and add my email address to the team? I have to give explicit instructions to our admin.
Thanks

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
or
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Tech Comm and CS4 Master Suites

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