Tech Comms Suite (upgrade version)

Hi,
I am now the proud owner of the Tech Comms Suite upgrade
version 1.3. Reading the yellow slip of paper accompanying the box,
it says 'Adobe recommends that you uninstall any previous version
of Technical Communications Suite or any component of the Technical
Communications Suite... before you install Technical Communications
Suite 1.3'.
My dumb question is: if you uninstall FM or RH software, how
does the software know which is your upgrade product?
I was planning on installing the Tech Comms Suite on another
computer temporarily, until I get used to the new UI, and thought I
would have to uninstall FM (seeing as I want to continue using RH
on my own pooty) and install it onto the same PC where I want to
install TCS. However, now it seems I don't have to. Is it just a
case of entering a qualifying serial number somewhere in the
upgrade installation? Has anyone here upgraded to TCS and can shed
some light please?
Many Thanks,
Liz

Thanks Peter and Vivek for your replies. When I bought it
from the Adobe website I chose the upgrade from one product option
(not upgrading from TCS v1.0) and I did indeed I receive two disks.
The install trundles through. At the end it asks if I want to
open an application. Of course I do because I want to play, so I
click on the relevant radio button that selects an application to
open, then click on OK, or Next, or whatever.(sorry cannot remember
actual name of button!).
I then get the screen where you choose to open the trial
version or enter the serial number. So I select the relevant radio
button and enter the serial number from the TCS box. I then click
OK, or Next, or whatever and then I get a popup error saying that
my serial number is not valid.
Technical Support have confirmed that it is a valid serial
number. I searched the forum and found there may be conflict with
Acrobat, but the computer where I installed the TCS did not have
Acrobat installed prior to installing TCS. I get the error message
when I enter the serial number for RH, FM and CP. I can open
Acrobat (as that didn't ask for the serial number) but I haven't
tried opening or creating a PDF file.
In other words, I don't get as far as entering the qualifying
serial number.
Does anyone have any ideas for me to try please? Has anyone
else experienced this when they upgraded from one product (not TCS
v1.0)?
Thanks for your help
Liz

Similar Messages

Upgrading: RH7 separate product or Tech Comms Suite

Hi Everybody,
I'm at a point now where I'm looking to upgrade to RH7. I
also need a copy of Captivate due to some deadlines that have been
set against me. These are the main two products I'm looking at.
What I really want to know is who, on this forum, have upgraded to
RH7 as a separate product and who has delved in to the Tech Comms
Suite? Are there any gotchas?
I already have RH X5, which was an upgrade of an upgrade, and
Framemaker 6.0, which I haven't actually had a reason to use since
I joined the company. However, I was wondering if it's worth
upgrading to the Tech Comms Suite based on the Framemaker 6.0
product. What I can't find on the website is how does this upgrade
work? Would I receive a brand new version of RH7, CP3 and Acrobat3D
and an upgrade version of Framemaker 8?
The offer of all these products in one suite seems too good
to be true. What happens when just one product is upgraded? What
happens if I then decide that I have no use whatsoever for
Framemaker? Are all the products in the Tech Comms Suite full and
proper versions? So many questions... I searched for answers but
couldn't find any other posts relating to this, so if there is a
discussion going on elsewhere then please do point me in that
direction.
Can anyone help me make my mind up? Thanks!
Liz

quote:
Originally posted by:
lillibetUK
Hi Everybody,
I'm at a point now where I'm looking to upgrade to RH7. I
also need a copy of Captivate due to some deadlines that have been
set against me.
Unless you have some pre-existing experience with Captivate,
you may find it hard to get all the way up to speed on that product
quickly. You may want to look at subscribing to Lynda.com for a
month and taking their on-line course. It's Captivate 2, but I'm
still finding it useful (as a total Captivate newbie).
quote:
These are the main two products I'm looking at. What I really
want to know is who, on this forum, have upgraded to RH7 as a
separate product and who has delved in to the Tech Comms Suite? Are
there any gotchas?
I already have RH X5, which was an upgrade of an upgrade, and
Framemaker 6.0, which I haven't actually had a reason to use since
I joined the company. However, I was wondering if it's worth
upgrading to the Tech Comms Suite based on the Framemaker 6.0
product.
As with RandiWrite, I upgraded from RoboHelp X5 (alone; I
didn't have any of the other products in the suite though I have
CS3 including Acrobat Pro) to TCS. I called Adobe Support for
confirmation that I was eligible before buying the product, and
they advised that I was. I had no trouble at all installing the
suite.
quote:
What I can't find on the website is how does this upgrade
work? Would I receive a brand new version of RH7, CP3 and Acrobat3D
and an upgrade version of Framemaker 8?
Essentially you just get a full install package with the
whole TC suite on it. I opted for the download from the Adobe store
rather than the boxed version since it was slightly cheaper and I
was impatient to get it. (Also, they don't deliver to PO Boxes
which is the only way I could get delivery since I'm seldom in one
place long enough for a courier to find me.) I think that the
install procedure checks that you have the existing programs on
there, then away it goes and puts the new ones on as well. It
didn't remove X5 on my computer; I could do that myself without,
I'm pretty sure, any untoward effect on version 7; I just haven't
bothered yet.
I seem to recall that when I upgraded to PhotoShop CS3 I had
CS2 on one of my two computers but not the other. (I think it was
on my notebook but not my desktop.) I was able to install CS3 on
the desktop without having to install CS2 first; as I recall, it
asked me for some kind of identifying code first to verify that I
was already a licenced owner of CS2. (Sorry to be so vague, it was
a while ago now.) My point is that Adobe has its act together (in
my experience) at letting you do upgrades from older packages.
HOWEVER, RoboHelp X5wasn't an Adobe product at the time and doing
the upgrade without having the X5 package installed may be more
problematic. This is academic in your case since it IS installed.
quote:
The offer of all these products in one suite seems too good
to be true.
It's true; this isn't Microsoft we're talking about here.
8^>
quote:
What happens when just one product is upgraded?
You pay less, but you get less. But that's ONLY if it's ONE
product. Indeed, I found that it would have been more expensive (in
Australia at least, I don't know about the UK) for me to upgrade to
RH7 and buy Captivate than it was to upgrade to TCS. It's not dumb
marketing on Adobe's part, it's actually rather smart. By giving
you that value, it gets you to use more of their products (and lets
face it, while no software is perfect Adobe's is pretty good), and
consequently hooks you in for future versions. I know that RH has
imperfections, but I do love it. Same with Acrobat Pro.
quote:
What happens if I then decide that I have no use whatsoever
for Framemaker?
I don't, but I don't care. I may play with it at some point,
but the short version is that I still got the products that I DID
want (RH7 and Captivate) cheaper than buying them separately and if
anything else wants to come along for the ride I'll find it a room
on my hard disk.
quote:
Are all the products in the Tech Comms Suite full and proper
versions?
They are indeed. You can take them out in public or to a nice
restaurant and have no fear that they'll cause you embarrassment.
quote:
So many questions... I searched for answers but couldn't find
any other posts relating to this, so if there is a discussion going
on elsewhere then please do point me in that direction.
Can anyone help me make my mind up? Thanks!
Liz
Go for it. You'll love it. 8^>
Mal.

Upgraded from Adobe Tech Comm Suite 3.5 to 5 without uninstalling first. How do I uninstall v3.5?

Upgraded from Adobe Tech Comm Suite 3.5 to 5 on Win 7 64-bit computer. V3.5 was not listed in Control Panel so I did not uninstall it first. Now I have duplicates of everything. How do I uninstall v3.5?

I figured out what to do on my own. I used the Tech Comm Suite 3.5 installer to install a component I was not using. Then the uninstaller popped up in Control Panel/Programs and Features and I used that to uninstall the v3.5 components (except Photoshop). Not sure if I should uninstall Tech Comm Suite v5 and reinstall it though. Seems to be working okay for now.

Does the Tech Comm Suite work differently/better then adding separate components?

I use CS4 everyday which includes Illustrator, Photoshop extended, InDesign, Dreamwearver and Flash. I now have a need to convert FrameMaker files into HTML and to create Help files using RoboHelp and Captivate. Do I need to get the Tech Comm Suite 2 or can I just add the RoboHelp and Captivate components and upgrade my FrameMaker to version 9? What works better and what is more cost efffective?

Thanks Jeff for the information about importing not linking outside of the suite. I do want to link to the FrameMaker source file.
I will have to check with Sales at Abode to see about the intregration with or upgrade price available for adding Tech Comm suite.

I am migrating from Tech Comm Suite, eLearning Suite, and Captivate licenses to a subscription model. I need help.

I already have an Adobe account that is associated with my work email. We had purchased the Tech Comm Suite for Captivate and the eLearning Suite. Adobe is not offering Captivate 8 as part of an eLearning Suite, but I DO need to upgrade. I also would like to keep the other apps in both suites up to date, so we want to purchase a Creative Cloud subscription. I don't have a clue where the serial numbers are kept, and as far as I know, the serial numbers don't show up anywhere in the app anymore. Additionally, I cannot enter the billing information for my subscription because we have to make the purchase on a p-card owned by our administrative assistant. So what I want to know is how to purchase a subscription for both Creative Cloud and Captivate that is associated with my email account without giving my login information to the administrative assistant?
Is it possible to purchase a team subscription and add my email address to the team? I have to give explicit instructions to our admin.
Thanks

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
or
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Adobe Tech Comm Suite Classroom in a Book or other books?

Hi everybody,
I noticed on Amazon.ca, Adobe Tech Comm Suite Classroom in a
Book is still listed as "unavailable" which at least would mean
that it is still in the works but not yet published.
Neverthless, on Amazon.com, the book seems to be no longer
listed. Does this mean the book is no longer going to be published,
or that someone at Amazon in the US delisted it until a firm
release date is supplied by Adobe Press? Enquiring minds want to
know!
Does anyone know of any other books related to
FrameMaker8/RoboHelp7 that are in the offing?
Peter

That's a good start, but the documentation that's really
missing/inadequate is how to interface FM and RH in the Tech. Comm.
Suite. What features in FM8 are supported when you transfer to RH7?
Which aren't? Even a list of best practices and the reasons behind
them would help.
What's the work flow? I'm slowly getting it, but I have a
*long* way to go and I'm beginning to be less optimistic that I can
truly single-source.
It would be much easier if I had organized and detailed
written documentation.

Any idea when Tech Comm Suite will release?

I've got a print and help project starting in November, and
I'd love to start it using FrameMaker and Robohelp 7 from Adobe
Tech Comm Suite. My other option is RoboHelp for Word, of an
unknown vintage. So just when is pretty important to me. Anyone
heard any scuttlebutt? -
Thanks!

The official release date is probably known only to a few
select people in Adobe. All we can add is that the release in due
shortly. It is a case of watch this space. I'm sure it can't be far
off. They are already taking pre-orders.

Tech Comm Suite 3.5 trial updated my licensed Acrobat 9.5 to X, what happens 9.5 when trial is over?

After installing Technical Communications Suite 3.5 trial version, it updated my Acrobat Pro 9.5 to version X. What happens to my licensed version 9.5 when trial expires? How do I get it back?

While that is a good answer to my question; it is not a good solution to my situation since it is a corporate license that has to be reinstalled by our IT department. That is a very cumbersome process and puts me, as an end-user testing this new product, in a poor situation and effectively shuts down my production for an unspecified time frame when the trial expires.

Can I keep FrameMaker 9 installed and install Tech Comm Suite 4?

I'm asking because Adobe Application Manager keeps failing to install its own update - and this is the only thing I can think of (although I have had the software on the system for a few months now and it's only just started to fail).
Has some patch in the meantime caused the problem?
Have downloaded some patches manually (managed to download and install the patch for FrameMaker 11) but some try to launch Application Manager when installing anyway.
If I need to uninstall, do I need to uninstall EVERYTHING? (Can't find Application Manager in Control Panel > Programs and Features... do I need to uninstall the suite?)
Do I permanently de-activate if going to reinstall on the SAME machine?
Getting confused because a lot of the help for Application Manager refers to a Creative Suite clean-up tool. Should I run this after uninstalling?
I don't have Creative Suite, but do have InDesign CS5.
Running Windows 7 Professional, 32-bit, with 3 GB RAM.
Thanks in advance,
Alison

Reinstalls on the same system don't require deactivation. I'm not sure how the techcomm suite products are strung together, but there may be some sense in running the Creative Suite Cleaner Tool. It won't remove anything, just get rid of blocakges and version conflicts in the installer database. After that you should be able to reinstall your TCS 4. FM 9 should not be affected by any of this, since separate major versions install separately. But I really can't tell you 100%. There may be specifics with FM and some otehr TCS specific stuff that I'm not aware of.
Mylenium

Tech Comm Suite needs Illustrator included in it

You need to offer Illustrator as part of a TechComm Suite package.
Just about EVERY technical manual I've ever seen includes graphics of some sort. The omission of any graphics applications in the suite is glaring.
Possible options to offer:
TechComm Suite Plus - include Illustrator
TechComm Suite Pro - include Illustrator and Photoshop

Would incorporating a subset of Illustrator features into FM work?
Eek! Insofar as I see graphics creation and editing as its own workflow, I believe that would be a big mis-allocation of effort...
Having said that, if Adobe has some spare development cycles to throw at FrameMaker, I'd rather the company focus on creating a cost-effective, fully standards compliant, completely DITA Open Toolkit compatible version of the product that gets a new major version more than once every five (or more) years...
RBV

Pass through HTML in Tech Comm Suite

Hi Folks,
I'm evaluating the Adobe Technical Communication Suite and
would like to know if there is a way to pass through source HTML
content when my Frame documents are added to a RH project by
reference.
I am generating Web Help (if that makes a difference).
This is possible using WWP2003 (our current solution) and I'm
wondering if there is an equivalent feature in RH.

hi Prithvi,
adding a context parameter to the appropriate file will depend on what web server your administrator installed and how / where they installed it. the directly listed there is just when a default install was done on the "C" drive.
you should probably talk to the system administrator to have pass-through html enabled as they will have the above information.
jamie

Problem accessing license for Tech Comm Suite 5

hi, i purchased the technical communication suite 5 through my organisation but when I click the link to retrieve my license, i have to log in. However, when i log in I am told I am an unauthorised user?

Hi patman142,
You are unable to log in to the Adobe licensing website as your Adobe ID is not linked or added to any Deploy-to and end user ID.
Your organisation assigns specific people within to have access the license.
Please follow the help document below to get yourself added as a contact and then access the license with your Adobe ID:
Adobe Licensing Website | Serial numbers | Orders | Accounts
Regards,
Sheena

I´ve bought Iwork suite for my mac book pro in a retail store, 2/3 years ago, can I made any upgrade version through Itunes without paying any additional fee?

I´ve bought Iwork suite for my mac book pro in a retail store, 2/3 years ago, can I made any upgrade version through Itunes without paying any additional fee?
Someone could assit me on this particular issue?
regards
Bernardo

When you open the application you will have the opportunity to select software update.
You can also go to the App store and check under Purchases and Updates and if the update still does no appear select Store > Check for unfinished downloads.
Having said all that, please do think carefully before you do upgrade. For a great many users the latest version has been a bitter disaapointment (see various other discussions here), as it has lost considerable functionality in the drive to ensure compatitbility with iOS.

I am running 10.5.8 and want to make use of the icloud changeover, I understand that I must first buy snow leopard 10.6 and then buy lion 10.7. Do I buy these as upgrades versions or full versions? I am not very techie, thanks for anya advice

I am running 10.5.8 and want to make use of the icloud changeover, I understand that I must first buy snow leopard 10.6 and then buy lion 10.7. Do I buy these as upgrade versions or full versions? I am not very techie, thanks for any advice.

A 10.5 era machine is better left on 10.6.8
I don't advise upgrading it to 10.7 as you'll have to buy all new versions of software for a older model machine, some are not ready yet and some of your third party driver software may not be available for your other hardware.
10.7 is slower and requires 4GB of RAM actually.
10.8 is being released this summer and it won't run on certain older graphic cards, so shortly you will be behind again.
Save your money for a new 10.8 machine. IMO
These rapid OS X upgrades are for those who like to be on the cutting edge and can afford to buy new hardware often, you didn't even upgrade to 10.6, so your not that sort of person obviously.
But you do need to upgrade to 10.6 for security issues and faster video. It will run your 10.5 Rosetta software, but 10.7 will not.
http://roaringapps.com/apps:table
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

PROBLEM Acrobat X Suite upgrade to eLearning Suite 6.1

I am a user of Acrobat X Suite. I just purchased the eLearning Suite 6.1 upgrade for $599, as offered at:
http://www.adobe.com/products/elearningsuite/buying-guide.displayTab2.html
I left Acrobat X Suite installed, assuming that the eLeraning Suite needed to see it for the upgrade.
When I go to install the eLearning Suite, it asks for my serial number. I enter the new serial number that was emailed to me for my eLearning Suite purchase.
It then opens a windows titled "Serial Number Upgrade", which states the following:
"Serial Number you provided is valid, but a qualifying product could not be found on this computer".
"To use this serial number you must own one of the qualifying products. Please choose the one you own and enter its serial number."
The window provides you with a drop down box that lists elegible products that you can use the eLeraning Suite upgrade with, and a place to enter your old serial number.
THE PROBLEM IS THAT ACROBAT X SUITE is NOT listed in the list of products!!!!!
It appears to me that Adobe Sales/Marketing is NOT communicating with their Engineering Department on the products they offer for upgrades.
HELP! What can I do! Its a Saturday night and Adobe customer support does not open until Monday.
Thanks in advance for any help you can offer.

Mylenium,
I'm having a similar problem. I'm upgrading from elearning suite 2.5 to 6.1, subscription, not an outright purchase.
I am able to download the installer correctly and unpack all the necessary files, directories are created, etc... BUT, when I get the message listing all the modules that are going to be installed. The installer tells me Acrobat Pro XI will be installed as a trial version, then the installer goes on and does what it says it will.
All the modules install correctly and are verified on the Adobe web site. Alas Acrobat Pro XI will not verify as part of the subscription, and the serial number provided for the subscription, on the Adobe web site, will not activate Acrobat Pro XI, which doesn't suprise me.
I've been in contact with both customer sepport and technical support, over 12 days and about 9 hours of my time. going round and round within multiple departments with multiple support personnel. Still no solution. But finally I got a single point of contact and an email address so I could ignore all the calls and emails I was getting on this issure, all asking me to start again from the begining. Finally this support individual has been able to replicate the problem on their machines. So some progress has been made. But ........
I understand that Adobe want to figure out what is going on, but my need is different, I just need to get the software registered so I can move on. At my billing rate, I've probably spent $1,800 working with Adobe, as opposed to working with my clients, when all they need to do for me, is give me a valid serial number for Acrobat Pro XI, then when they, on their time, figure out what is going on, send me a patch. Then we can all be happy
As a tech support professional for over 20 years, in my company, I always have an escelation path for issues such as this, the objective is always to keep the customer happy, something I have NEVER experienced with Adobe Support.
Any thoughts on how one resolves an issue such as mine within Adobe?
As I've said to anyone who will listen, if (and when) a vendor bundels all the elearning needs I have, such as Adobe has done, I will switch in a minute. Over the long years I've worked with Adobe products, this type of support experience has been the norm, not the exception.
I really like your products, but your support really really really sucks.

Tech Comms Suite (upgrade version)

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