Tech Communication Suite

Hi, is anybody having trouble getting the TOC to behave after
importing a Framemaker Book file? I keep getting a long, long list
of topics and can't find a way to marshal them into books and
sub-books so that the Help looks half-way professional and is easy
to use. I think I see a way to do it manually but that's not ideal.
The old Robohelp for Framemaker seemed to handle this okay.
Thanks.

Hi, thanks
I'm aware of this and it worked fine in Robohelp for
Framemaker but version 7 HTML isn't producing acceptable TOCs or
Indexes from my FM TOC and IX files. Every topic, regardless of
hierarchy or heading or font size, weight, etc. is just placed in a
long flat list. I don't know if it's the styles I'm using in my
(admittedly quite complex) book templates or whether I need to do
some 'mapping' between Frame and Robohelp styles (this part of the
process in the new version confuses me and the dialogues/Help
aren't very 'helpful' and I seem to end up abolishing the styles
from the book, which I want to retain, and keeping only the
Robohelp styles, which I don't). I'm trying a very small document
as a test case now but not having much more luck. As for the
Index...that's too painful to go into at the moment.
Cheers, Simon

Similar Messages

  • Captivate 5.5 not bundled with Tech Communications Suite 3.0

    I just purchased the Tech Communications Suite and assumed I was getting the latest version of Captivate which is 5.5. Unfortunately that is not the case. Since I've been getting some strange behavior I thought I would just check to see if there is any way to get the most up-to-date version of Captivate. Adobe Virtual Chat tells me it's "not possible" but I don't like that answer. I just feel if Captivate 5.5 is out there and I just bought the Suite 4 weeks ago, it should be a part of the bundle.
    Any solution?
    Thanks in advance as always!

    Welcome to our community
    I think I'd first try ensuring your browsers have the latest Flash Player/Plug-In installed.
    If that fails, try disconnecting any network cables.
    Lastly, try temporarily disabling your Anti-virus software. You may need to add Captivate as an exclusion if disabling the Anti-virus helps.
    Cheers... Rick
    Helpful and Handy Links
    Captivate Wish Form/Bug Reporting Form
    Adobe Certified Captivate Training
    SorcerStone Blog
    Captivate eBooks

  • Problem running Tech Communication suite on 64-bit, Vista machine?

    I recently upgraded to Vista 64 bit system. I had problems installing Tech Communciation suite 1.0, which was running fine on 32-bit, XP machine.
    With great difficulty, I was finally able to install but now I am having problems in creating pdfs from Framemaker. Has anyone experienced this problem too?
    My colleague who is running Tech Suite 1.0 on 64-bit XP machine is having problem opening Robohelp 7 HTML. The RH Software Setup screen appears and asks for serial number of this product. When she enters the serial number, it does not recognize it.
    Please help?
    Thanks,
    Shoba

    Adobe does not officially support TCS 1 or 2 on the 64 bit platform.
    There have been some posts about this so it might be worth searching previous posts.
    See www.grainge.org for RoboHelp and Authoring tips

  • Captivate latest version in Tech Communication Suite

    Hello,
    I have installed Adobe Technical Communication Suite very recently and the Captivate version after an update is 5.0.2. However, I have seen that the latest version available is 5.5. Does anybody know why Adobe Technical Communication Suite does not include the latest Captivate version available? Can I upgrade to that version?
    The 5.0.2 version just won't record correctly on my Windows 7 system. I tried the "run in administration mode" workaround, but it still does not work. That is why I would like to upgrade and see if this issue has been solved in 5.5 version.
    Regards

    Thanks for your reply.
    Yes, the version is the latest, the one you mentioned, with al patches installed. My screen resolution is 1900x1200, which is the recommended resolution for the laptop I am using, according to Windows 7. The hardware I am using should be enough in terms of processor and RAM: Intel core duo at 2.54 GHz. 4 GB RAM. However, I did notice that dedicated video memory is just 64 MB, but total available graphics memory is 1575 MB.
    The sreen area recorded is 640x480. Apparently, it always records the area above the upper red line of the square. It never actually records inside the screen recording area but above it, and consequently the mouse movements are wrong and so are mouse clicks because it all happens above that red line.
    Yes, higlight boxes are misplaced. They also appear above the recording area I specified (above the upper red line of the square). I do not use spanning and the browser zoom is set at 100%.
    I tried creating a new porject lowering the screen resolution of my PC to 1600 x1200 but it still does not work. I don't know it will have something to do with resolution.

  • Adobe Technical Communication Suite 1.3 Announced

    Adobe Technical Communication Suite
    (www.adobe.com/products/technicalcommunicationsuite) has been
    updated today. Technical Communication Suite 1.3 now contains the
    new Adobe Acrobat 9 Pro Extended. Technical Communication Suite
    customers can purchase an upgrade that includes Acrobat 9 Pro
    Extended. Adobe Acrobat 9 Pro Extended is a superset of Acrobat 9
    Pro, all the powerful 3D features, and Adobe Presenter, Adobe
    LiveCycle Designer ES, and Adobe 3D Reviewer software. With
    Presenter, you can add video, voice-over, demos, and interactive
    quizzes to Microsoft PowerPoint slides, and then output to PDF for
    reliable, cross-platform sharing. I am sure learning professionals
    will love this new and exciting feature.
    With Acrobat 9 Pro Extended, you can now deliver the richest,
    most engaging PDFs with new support for videos and portfolios.
    Easily share video in PDF - Convert a variety of video
    formats to FLV for reliable, cross-platform sharing of video,
    animations, and applications in PDF documents. With native support
    for Adobe Flash technology, no additional media player is necessary
    for playback.
    Insert video in PDF - Embed video in Microsoft Word or
    PowerPoint and convert to FLV in PDF or insert FLV or H.264 video
    in PDF files for direct playback in Acrobat and Adobe Reader.
    Easily review video - Comment on video using any of the
    commenting and markup tools to add feedback to a specific frame.
    Unify the widest range of content in a PDF Portfolio -
    Assemble documents, drawings, e-mail, spreadsheets, and rich media
    — including audio, video, 3D, and maps — in a single,
    compressed PDF Portfolio.
    Use professionally designed templates - Choose one of many
    professional templates to quickly integrate content, define
    navigation, and add polish to your PDF Portfolio. Add your logo and
    include descriptions to guide recipients through the contents.
    I have not listed the most compelling 3D features here. For
    more details on features, please click here -
    http://www.adobe.com/products/acrobatproextended/features/
    Acrobat.com services are now available (announced
    simultaneously) that enable you to store and share large documents,
    collect form data, and review documents with virtually anyone
    across the world.
    Thanks and regards
    Vivek Jain
    Group Product Manager, Adobe Systems
    Adobe Technical Communication Suite, FrameMaker and RoboHelp
    www.adobe.com/products/technicalcommunicationsuite/
    blog-
    http://blogs.adobe.com/techcomm/
    RoboHelp Packager for Adobe AIR-
    http://labs.adobe.com/technologies/robohelp/

    Hello Vivek,
    Thanks for the announcement.
    It is nice to know that anyone that now purchases the
    Technical Communication Suite 1.3 as an upgrade will get Adobe
    Acrobat 9 Pro Extended for the same price I paid in October 2007
    for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
    until this month to purchase the Technical Communication Suite I
    too would have the latest version of Adobe Acrobat but alas, I will
    have to spend an additional $300US to upgrade to TCS 1.3. Which
    means I will have paid 30% more for the TCS than anyone purchasing
    it now.
    Sometimes it just does not pay to be an early adopter of a
    product and have to go through the pain of wondering why RoboHelp 7
    was so slow (among other bugs)...but I digress.
    I understand you likely have nothing to do with the pricing,
    but I felt I had to say something.
    Regards,
    Randi

  • Adobe Presenter in Technical Communications Suite 5?

    Is Adobe Presenter 9 included in Technical Communications Suite 5? I just downloaded a trial version of Tech Comm Suite 5, but did not receive Adobe Presenter (only Adobe Presenter Video Creator).

    Yes, Adobe Presenter 9 is a part of Technical Communication Suite.
    Have you ever install Adobe Presenter 9 on your machine ?
    Please check the version of your Microsoft PowerPoint.?
    Please check this document for tech specs and installation instructions.
    http://helpx.adobe.com/presenter/release-note/presenter-9-release-notes.html
    Regards,
    Rajeev.

  • Unable to install components of Technical Communications Suite 3.5

    Standard installation of tech comms 3.5 suite fails at the final hurdle.
    Log file is as follows:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW050 ... WARNING: DS013, DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 5 warning(s)
    WARNING: DS013: Payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is already installed and the session payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 as it is already upgraded by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 as it is already upgraded by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {7DE6CDC3-CFEE-4564-813D-3F59E5D71F10} Adobe Captivate 5.5 5.5.0.0 -----------
    WARNING: DF012: File/Folder does not exist at E:\Adobe Technical Communication Suite 3.5\payloads\AdobeCaptivate5.5Core\OEM(Seq 4002)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Captivate Reviewer: Install failed
    ERROR: DW050:  - Adobe Captivate Quiz Results Analyzer: Install failed

    Hi There,
    Looking at the log files indicates that you already had "Reviewer" and "Quiz analyzer" installed on your machine from the previous installation of Captivate. "Adobe Captivate Reviewer" and "Adobe Captivate Quiz Results Analyzer" are installed as a separate component when you install Captivate. Even if you uninstall Captivate then also you need to uninstall these two separately. I think in your case you already had Captivate before on this machine. If that is the case then you can ingnore these errors and continue to work. You can also verify by launching the above two components separately and see if they are working.
    Regards,
    Mayank

  • Adobe Technical Communication Suite zu verkaufen

    Angeboten wird das Softwarepaket "Adobe Technical Communication Suite 2.5" für Windows in englischsprachiger Ausführung. Das Paket wurde bei einer Verlosung gewonnen und ist ungeöffnet in der Folie verpackt.
    Es umfasst
    Adobe FrameMaker 9
    Adobe RoboHelp 8
    Adobe Captivate 5
    Adobe Photoshop CS5
    Adobe Acrobat 9 Pro Extended
    Additional components: Adobe Bridge CS5
    Es ist nach Aussagen des Adobe-Mitarbeiters, den ich nach der Verlosung konsultierte, upgradefähig, ermöglicht also vergünstigten Zugang zu den neueren Versionen sowohl der Einzelprodukte (z.B. erscheint demnächst FrameMaker 10) als auch des Produktpakets (wenn es mal eine Suite Version 3.0 geben sollte).
    Neupreiskosten bei Adobe im Online-Store: 2.259,81 EUR.
    Kosten der Einzelpakete: 1.367,31 + 1.613,64 + 831,81 + 1.010,31 + 655,21 (für Acrobat X). Bridge nicht als Einzelprodukt erhältlich. Gesamtkosten: 5.478,28
    Interessenten, die das Paket bei mir für 1.390 EUR erwerben möchten, können mich über "Private Message" erreichen.
    Das ist ein Verkauf von Privat, daher kein Garantie, Umtausch, Rechnung, Beratung, Schulung, Haftung.

    Hello Vivek,
    Thanks for the announcement.
    It is nice to know that anyone that now purchases the
    Technical Communication Suite 1.3 as an upgrade will get Adobe
    Acrobat 9 Pro Extended for the same price I paid in October 2007
    for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
    until this month to purchase the Technical Communication Suite I
    too would have the latest version of Adobe Acrobat but alas, I will
    have to spend an additional $300US to upgrade to TCS 1.3. Which
    means I will have paid 30% more for the TCS than anyone purchasing
    it now.
    Sometimes it just does not pay to be an early adopter of a
    product and have to go through the pain of wondering why RoboHelp 7
    was so slow (among other bugs)...but I digress.
    I understand you likely have nothing to do with the pricing,
    but I felt I had to say something.
    Regards,
    Randi

  • Adobe RoboHelp 7 and the Adobe Technical Communication Suite have just been posted

    Hi, folks.
    The long-awaited Adobe RoboHelp 7 and the Adobe Technical
    Communications Suite have just been posted on the Adobe website.
    There are 30-day Trial versions that can be downloaded here:
    http://www.adobe.com/ap/products/robohelp/
    Follow the link that says "Download the trial". After you
    sign in, you can download either the RoboHelp 7 standalone release,
    or the Technical Communications Suite which contains these
    integrated products: RoboHelp 7, FrameMaker 8, Adobe Captivate 3
    and Acrobat 3D.
    If you or members of your team use both RoboHelp and
    FrameMaker, I'd strongly advise you take a look at Tech Comm Suite.
    It's more than simply a "bundle:" of products. There is real
    integration among the apps. Here are details:
    http://www.adobe.com/ap/products/technicalcommunicationsuite/
    For some screenshots and information, check out Peter
    Grainge's website
    http://www.grainge.org/pages/authoring/rh7/rh7.htm
    I will also be posting some Adobe Captivate movies of the new
    interface on my website in the next day or two.
    http://www.hypertexas.com
    You can also read more on the Adobe Tech Comm Blog
    http://blogs.adobe.com/techcomm/technical_communication/
    These are exciting times. Two releases in one year! I don't
    think there's any doubt about Adobe's committment to RoboHelp now
    Thanx,
    John

    The first thing I looked at was the upgrade price, which is I
    think is pretty reasonable. I may not have made it clear in my
    other post that I installed the RH7 trial with RH6 still installed.
    I'm pretty sure management will spring for an upgrade, and I don't
    intend to use RH6 simultaneously at that point--only while I'm
    doing the trial.
    The main thing I'm checking out is the double-byte character
    support. One complaint I have there is that in HTML view, Japanese
    characters are showing as squares. If I open the same topic file in
    Notepad, the Japanese characters show up there, so I know RH7 isn't
    really messing up the characters, it's just not displaying them in
    HTML view. This still makes it difficult to manipulate Japanese
    text in HTML view. Does anyone know if there is a way for these
    characters to display in HTML view properly? Should I start a
    different post? Thanks,
    Ben

  • Application Manager fails to initialize (Technical Communication Suite 4)

    I am going round and round in circles with this problem, and am unable to find any help specific to Technical Communication Suite (although I feel it's probably the same problem as reported for the Creative Suite software mentioned elsewhere).
    When Application Manager launches, it finds a whole raft of updates for Tech Comm Suite 4. Then says the first thing it has to do is update itself... but this fails with an extremely unhelpful error message:
    "Adobe Application Manager
    Some internal error occured during installation. Error Code: U49M1P1"
    I've downloaded the FrameMaker 11 patch manually, but unless I'm missing something the Captivate one just directs me to use the Application Manager!
    Another suggestion is tho use Adobe Support Advisor - but it's own blurb says it relates to Tech Comm Suite 3...and I have absolutely no idea HOW I'm supposed to use it once I've switched off the automatic stuff (which says there are no problems)! And again, it directs me to customer support...
    I'm using Windows 7 32-bit with 3GB of RAM; Tech Comm Suite 4.
    Just in case it's relevant, had an issue installing one component of the suite as had previously (a few months ago) had a trial of the software on this machine. Took an hour of chat with someone remotely taking control to install it.
    I also do have FM9 installed on this machine, and (running on a VM) Captivate 3 and FM 7.2. I'm hoping I don't have to lose all of these as I will also lose the corresponding clients!
    Do I really need to uninstall all Adobe software?
    Alison

    Dear Alison,
    Apparently a network adapter named "Microsoft Virtual WiFi Miniport Adapter" is preventing Adobe Application Manager from reaching Adobe update servers.
    I found a document on the internet explaining what to do:
    http://dasongoh.blogspot.nl/2011/12/how-to-fix-adobe-application-manager.html
    Hope it helps.

  • Solved: Technical Communication Suite 2 Installer Crashes

    I was repeatedly getting a crash installing Tech Comm Suite 2 in Windows XP from installation files I downloaded to my hard drive. The crash happened in the preinstallation phase, right at the beginning even before a serial number was requested.
    The Adobe Technical Communication Suite 2 Installer would freeze then crash with a message, "Adobe Technical Communication Suite 2 Installer has encountered a problem and needs to close. We are sorry for the inconvenience."
    I had the correct specs and resources for the installation and had turned off all the stuff I could think of. FM8 and CS3, including Acrobat 8 Pro, were installed but not running.
    I found a workaround to this problem in the Adobe Knowledgebase and it works under light testing. Though, FM 9 is not outputting fonts correctly using Acrobat 9 (though Word and FM8 do not have this issue), but all seems functional.
    I'm a little nervous because it does not look like the TCS 2 installer did a complete removal of Acrobat 8 when it installed Acrobat 9, but I have not yet run into a gotcha.
    Here's what I found that worked to get TCS 2 installed:
    1) Access the KB search http://www.adobe.com/support.
    2) Search for "Adobe Technical Communication Suite 2 Installer" in the product "Technical Communication Suite" and select the "Product Support" checkbox.
    3) Many results are for Vista--so Vista users presumably could run into this, too. Look for "Troubleshooting system errors and freezes (Technical Communication Suite 2 on Windows Vista) (kb408338)."
    4) Pay attention and try step 4.: "4. Run Technical Communication Suite 2 while no other applications are running" as follows
    [quote the Adobe KB article]
    To disable startup items and non Microsoft services:
    1. Quit all applications.
    2. Choose Start, type msconfig in the Search text box, and press Enter.
    3. Write down all unselected items under the Startup and Services tabs.
    4. Click the General tab, and choose Selective Startup.
    5. Click the Startup tab and select Disable All.
    6. Select any startup items that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
    7. Click the Services tab, and check Hide All Microsoft Services.
    8. Select Disable All then re-select any services that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
    9. Click Apply, and restart Windows for the changes to take effect.
    Note: Upon restart, you'll be notified that the System Configuration utility has made changes to the way that Windows starts up. Click OK. When the System Configuration utility appears click Cancel.
    10. Right-click icons in the Notification Area and close or disable any startup items that are still active.
    Then, try to re-create the problem:
    * If the problem no longer occurs, one of the startup items is the cause of the problem.
    * If the problem recurs, startup items are not the cause of the problem and you can re-enable them:
    1. Choose Start, type msconfig in the Search text box, and press Enter.
    2. Click the General tab, and choose Normal Startup.
    3. Deselect any items that you wrote down in Step 3 of the previous section.
    4. Click Apply, and restart Windows for the changes to take effect.
    [/quote]

    Read the options carefully - it doesn't mess with the CS3 components.
    Quote: "The Adobe CS4 Clean Script is designed to not interfere with
    existing Creative Suite 3 products, but it allows you to specify if
    you wish to remove them as well."
    For the font issue:
    Check the settings in the Adobe PDF printer instance:
    Printing Preferences > Paper/Quality > Advanced... button - should
    have Download as Soft Font for the TrueType option enabled
    Printing Preferences > Adobe PDF Settings
    Do NOT have the "Rely on system font only; do NOT use document fonts"
    option enabled!
    Properties > General tab > Substitution table - except for Symbol and
    Courier, there should be no substitutions allowed.
    Also, check your Distiller options to see if the font location is
    correctly specified and if the Fonts section of the joboptions in use
    does not have a "Never Embed" setting for some of the fonts.

  • Tech Comms Suite (upgrade version)

    Hi,
    I am now the proud owner of the Tech Comms Suite upgrade
    version 1.3. Reading the yellow slip of paper accompanying the box,
    it says 'Adobe recommends that you uninstall any previous version
    of Technical Communications Suite or any component of the Technical
    Communications Suite... before you install Technical Communications
    Suite 1.3'.
    My dumb question is: if you uninstall FM or RH software, how
    does the software know which is your upgrade product?
    I was planning on installing the Tech Comms Suite on another
    computer temporarily, until I get used to the new UI, and thought I
    would have to uninstall FM (seeing as I want to continue using RH
    on my own pooty) and install it onto the same PC where I want to
    install TCS. However, now it seems I don't have to. Is it just a
    case of entering a qualifying serial number somewhere in the
    upgrade installation? Has anyone here upgraded to TCS and can shed
    some light please?
    Many Thanks,
    Liz

    Thanks Peter and Vivek for your replies. When I bought it
    from the Adobe website I chose the upgrade from one product option
    (not upgrading from TCS v1.0) and I did indeed I receive two disks.
    The install trundles through. At the end it asks if I want to
    open an application. Of course I do because I want to play, so I
    click on the relevant radio button that selects an application to
    open, then click on OK, or Next, or whatever.(sorry cannot remember
    actual name of button!).
    I then get the screen where you choose to open the trial
    version or enter the serial number. So I select the relevant radio
    button and enter the serial number from the TCS box. I then click
    OK, or Next, or whatever and then I get a popup error saying that
    my serial number is not valid.
    Technical Support have confirmed that it is a valid serial
    number. I searched the forum and found there may be conflict with
    Acrobat, but the computer where I installed the TCS did not have
    Acrobat installed prior to installing TCS. I get the error message
    when I enter the serial number for RH, FM and CP. I can open
    Acrobat (as that didn't ask for the serial number) but I haven't
    tried opening or creating a PDF file.
    In other words, I don't get as far as entering the qualifying
    serial number.
    Does anyone have any ideas for me to try please? Has anyone
    else experienced this when they upgraded from one product (not TCS
    v1.0)?
    Thanks for your help
    Liz

  • Technical Communications Suite 4

    I have Technical Communications Suite 4.  How do I publish My Frame Maker 11 books into Multiscreen HTML 5 or E-pub 3?  I see Robo help 10 can do these things, but I don't know how to import my FM 11 books into Robohelp. 

    You don't need to import anything to RoboHelp.You can generate your ouput from inside FM. Check this tutorial out.
    http://tv.adobe.com/watch/cross-product-integration-technical-communication-suite-4/tech-c omm-suite-4-publish-to-html5-from-framemaker-11-via-tcs4/

  • Lot of question about technical communication suite 5

    I have a Mac, Parallels with Windows 8 for simulation, Creative Cloud 6, Technical Communication Suite 5. I use the Mac except when an application is available only for windows.
    Is there a way to import in Frame PhotoShop and Illustrator documets with automatic link when those programs reside on the mac? (or do I need to install them on Windows)
    Creative Cloud allows 2 computers. Is it the same for Tech Comm?
    Can the programs in tech comm use the cloud?
    Captivate in tech comm can work on the mac. Is there a way to install it there?
    Tech Comm install a lot of programs on windows. Are they documented somewhere?
    Is there some good tips about docummentation?
    Is there a way to reinstall an application? Acrobat did not install corectly on windows (I have it as part of creative cloud on the mac)

    The TechComm Suite is Windows only and is blisfully unaware of the Creative Cloud. It does have connectors to Photoshop and Illustrator for the FrameMaker component. As per all other Adobe products, you can have two activations on a product.
    You need to run all of the TCS apps in a VM (Parallels, Bootcamp, etc.) if you want any interactions between them.
    Consult the Help for the available documentation (there are downloadable PDFs of the User Guides). However, to learn the applications it it recommended to refer to third-party resources.
    The TCS version of Captivate is Window only.
    For TCS purposes, install the Acrobat version from the TCS in the virtual enviroment.

  • SSL SSO Communications Suite 2005Q4 setup

    I posted this a few days agao on google groups and have not gotten any responses. Can anyone tell me if its possible to do SSl SSO on Communications Suite. I just want my users to access Communications Express [uwc] with mail and calendar using SSL.
    I have Messaging Server 6.2-3.04 (built July 15 2005)
    Thanks in advance.
    -James
    SSL SUN Communications Suite 2005Q4
    Only 1 message in topic - view as tree
    From:          jamturtle - view profile
    Date:          Mon, Apr 3 2006 3:48 pm
    Email:           "jamturtle" <[email protected]>
    Groups:           comp.sys.sun.apps, comp.sys.sun.admin, comp.unix.solaris, comp.unix.admin
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    Does anybody know how to setup step-by-step SSL and SSO on SUN's
    Communications Suite? I am using [or rather testing] The following
    products: Calendar Server 6, Messaging Server 6, Communications Express
    6, Web Server 6.1 and Access Manager 7. All on just one machine.
    I have managed to get Single Sign-On working fine with Comm Express but
    I can not seem to manage to get it working with SSL. I mainly want to
    run https via Comm Express to access messenger and calendar. This works
    great on http.
    I have also read [and read] SUN's documentation about setting up SSO
    with SSL but that is a bit confusing [to say the least]. I found in the
    Comm Express Admin Guide:
    Messaging SSO is not supported in SSL.
    Work around
    To support Messaging SSO with SSL perform the following steps:
    How to enable Messaging SSO with SSL
    1. Configure Web Server in SSL mode.
    2. Configure Communications Express for SSL port of Web Server.
    3. Set uwcauth.ssl.enabled=true.
    4. Set uwcauth.https.port to SSL port of Web Server.
    5. Enable Messaging Server in SSL mode.
    6. Set the webmail.port in uwcconfig.properties to SSL port of
    Messaging Server.
    7. Provide messagingsso.ims.url to Non SSL port of Messaging Server
    8. Install the Certificate Management Server root Certificate Authority
    (CMS root CA) on both Web Server and Messaging Server.
    9. Restart Web Server.
    10. Provide a value to local.webmail.sso.ims.verifyurl pointing to Non
    SSL port of Messaging Server.
    11. Restart Messaging Server.
    The problem here is what is meant by "CMS root CA" ?? of course when
    searched on Google I get the Communications Express Admin Guide lol :^)
    Anyways I got a Thawte Cert for the web server, this seems to work fine
    and the "uwc" login page works fine too. Now what do I do to get
    messenger to work? Get another Cert?? It says "install CMS root CA on
    both Web Server and Messenger" how??? maybe I need to create self
    signed certificates??
    I need to have calendar working too, there is a SSL setup for calendar
    but will it run with SSO uwc??
    I also run into the problem in the Admin Guides of using "iplanet
    console" to manage certs and some other features, what is this? of
    course I can't find it or SUN has changed its name [but still suggests
    to use it].
    Well I am a bit frustrated, maybe something I am missing or not read
    correctly [my apologies]. I do not think this to be uncommon to want an
    integrated mail and calendar application running SSO and SSL. So if
    anybody knows an easy step-by-step setup or a link to such a thing
    please let me know. I am not new to Unix nor Solaris but definitely
    know little about Communications Suite [or maybe SUN has changed that
    name too :^(
    Thanks in Advance
    -James                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

    Thanks Jay but I think we are now digressing. I am
    sorry if it sounds like I am complaining, I just want
    to figure out to how to make this work. Someone must
    know how to set this up step-by-step. I think I
    understand the difference between SSO and SSL and
    that they are not interchangeable, I want both to
    work.
    If I was to use only ME then I don't need SSO, I
    would just use it with SSL, which I still have not
    figured out how to do, because I do not know where to
    find iPlanet Console???Iplanet Console may be found in your Directory SErver install. command, "startconsole:
    You do not need to use Console for anything.
    You can use "certutil" to manipulate certificates, should you prefer to do that.
    You can use "configutil" to change config settings.
    do you know where it should
    be, is there a default path? Does it install with ME?It's really the Directory Server console. You have it.
    Can I download it?
    I also understand that the benefit of SSO is not to
    have to sign on several times and that in my case we
    are talking about 3 different pieces of software, CE,
    ME and Calendar [plus Access Manager].
    I am running my system with SSO on CE, ME and
    Calendar and it works great. I wish to offer this
    setup so my users can access both mail and calendar
    via one web interface, just like hotmail, yahoo etc.
    I also want remote users to access the same web
    b interface via SSL [their passwds will have some
    level of security]. As usual, you need to take these one step at a time. First, get your SSL working. Then get CE working. Then follow the documentation to get SSO working. It does work. Many others have been successful getting it all to work.
    The reason I asked about possibly another SUN product
    is because I have setup other products like IMP and
    Zimbra via SSL and they work in this fashion.
    I am fairly sure this is possible with these SUN
    products but I am still trying to figure out how to
    do it.
    This is why I am asking if anybody has any experience
    setting up this combination of products in this
    fashion, please let me know or guide me in the right
    direction.
    Thanks in advance
    -James

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