Tech Service in Non-Responsive

I have an outstanding ticket number {edited for privacy} from Jan 20, 2012. A Maryland Technical Supervisor is supposed to call me. I have been calling each day to get status. Today, a supervisor by the name of Dimetri {edited for privacy} told me that all I could do to get some response from a MD Technical Supervisor was go to the web page and complain. So I'm doing it.
I need to know 2 things:
() Why my download service was 0.5 instead of 25.0 for 4 days until it was magically restored.
() Why a serice technician who was scheduled to be at my house between 1pm and 5 pm on Jan 18:
() Did not show up.
() Called me at 6:45 pm on Jan 18 to ask could he come the next day.
() Did not show up the next day
() Had cancelled my ticket number.
David

This is exhausting, reading about the same sort of complaint again and again which is hardly any different from the complaints that I've had. It's not you but just the fact that this keeps going on and on forever. They just don't care. That's how I feel and it's disgusting how these other techs get away with no call/no show in the first place. I'm getting tired of the games. At least you got a time frame. Sometimes they will only give you an all day appointment and act like they're doing you such a big favor. Welcome to the age of customer non-service where it's all about money and nothing else.
Does any of this feedback we post make any difference? Is anyone from management at Verizon seriously reading any of this and working to make changes so that these customer service issues will get resolved? I just feel like no matter how long this drags on for, nothing gets resolved and even with these ideas that we post for voting on "share your ideas with Verizon", they're all listed with so many others as "acknowledged" but how many of them seriously get implemented?
If anyone is reading this, I would never know it. If nobody is bothering to improve this kind of shoddy customer service, then we're wasting our time. I feel like we're being ignored.
I would challenge a Verizon employee from management to respond to our problems here and interact with us. I might eventually get to a point of switching providers because the whole thing is horrible. Even though my own issues have been resolved, it's such a waste of time every time I have to call tor report a problem and get an answer and they just don't seem to care that our time is just as valuable.

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