Tech Support allowed me to download CS2, but now I need a serial number and the old one doesn't work.

How do I get the serial number for this downloaded "tech support" version of CS2? I have CS1, but it's had problems so tech support got me to download this CS2, but it won't accept the serial number on the box of my CS1. How do I get the right serial number?

Thanks Ned. I also had Adobe Tweet me this link: https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads. The problem now, though, is that the dialogue box that asked for the serial number has now gone. When I go to open up Photoshop, I just get a message, "Could not complete your request because of missing or invalid personalization information." When I click "OK", it just shuts down. Strangely, when I open GoLive, it just works!

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I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud!

I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!

In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene

I'm trying to re-install Adobe Acrobat 7.1.0, but the Serial Number of my old copy doesn't work. Where do I get a new Serial Number?

I bought a copy of Adobe Acrobat 7.1.0 in 2001, and it's been working fine, but now I'm told I need to download a new copy. However, when I get to enter the Serial Number (of the original copy), it says it's invalid. How do I get a new Serial number?

OK, answered my own question: the Serial Number is listed opposite the link at Adobe - CS2 Downloads

So I bought a Used copy of final cut pro 7, but i cant use it because I need a serial number and the serial number that came with it doesn't work. What do I do?

I bought my copy from ebay and when i got it I installed it, but every time i click on final cut pro 7 it asks for a serial number and when i put the on that came with it, it tells me it an invalid serail number. It is kinda making me want ti throw my mac out the window and just stick with windows.

First, find out if you bought an "Upgrade" version, or a "Full" version.
If you have an "Upgrade" version, it will require two serial numbers to work - first, the serial number of the last "Full" version you are upgrading from, then the serial number of the "Upgrade" software you are installing.
If you have bought a "Full" version, see this KB article with help entering serial numbers in the Pro Apps:
http://support.apple.com/kb/TS2005
MtD

I downloaded lion but now I cannot access my word and excel docs for work. What can be done easily to open all my files?

I downloaded lion but now I cannot access my word and excel docs for work. What can be done easily to open all my files?

tamanacoazur wrote:
Have not a clue if this a LION problem or Microsoft problem. My gut says Microsoft as they acknowledge the problem in their support section. Their solution: Open files with previous version of Word. That is completely unacceptable as a solution in my opinion. Why would have I ever bothered to upgrade to 2011 if I had known I need to keep a version of 2008 running on my computer.
Honestly I don't know if it's a Lion or MS problem eihter. I have been using Lion for many months with Office 2011 with no problems though.The earliest version I had on my machine was 2008 and 2011 opened those files with no problems at all. As Dave mentioned earlier he opens Office 2004 files all the time with 2011.
One thing you might want to do is restart the computer while holding down the Option key then select the Restore Volume and run Disk Utility and repair the Disk Permissions on the HD. Run DP at least 2x.

HT204230 MY IPAD AIR WI-FI 16GB SPACE GRAY GOT STOLEN BUT I ONLY HAVE A SERIAL NUMBER IN THE BOX,HOW CAN I LOCK IT OR FOUND IT PLEASE?

MY IPAD AIR WI-FI 16GB SPACE GRAY GOT STOLEN BUT I ONLY HAVE A SERIAL NUMBER IN THE BOX,HOW CAN I LOCK IT OR FOUND IT PLEASE?

If you turned on Settings > iCloud > Find My iPad before it was stolen you can use the steps under "If Find My iPhone is enabled on your missing device" in the following link: If your iPhone, iPad, user iPod touch is lost or stolen - Apple Support
If you had not turned on Find My iPad before it was lost, there isn't a way to locate it. There are some suggestions in the "If Find My iPhone isn't enabled" section near the bottom regarding changing passwords and other steps.

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In Pages capitalization doesn't work as described. One can start with lower case and change to upper, but changing from upper case to any of the other options doesn't work. Is there a way around this or is this just a glitch that needs fixing?

I think it does work as described, but the description is not very complete. Capitalization does not change any of the characters that you type; what it does is allow some of the lower case characters to display as capitals. If you copy the result and paste it as plain text, you'll see that the lower case characters are still there. It doesn't actually say anywhere that it can make capitals display as lower case, and it can't.
The obvious way around this is to actually type what you want.
The more powerful way is to install WordService from Devon Technologies which adds the functionality of Pages' capitalization menu as well a lot of other ones. WordService actually changes the character to the one displayed, and it works in most of the applications on your Mac.

I can't upload pictures to Facebook Pages albums with my IPad Mini 3. I've tried safari too and the basic uploader doesn't work. I can add photos to the wall but I need to put them in albums for my Boutique,

I can't upload pictures to Facebook Pages albums with my IPad Mini 3. I've tried safari too and the basic uploader doesn't work. I can add photos to the wall but I need to put them in albums for my Boutiqu

It is peculiar, that Chrome, Safari, and Skype can access FB, but not the iPhoto uploader.
Do you see any error messages/ diagnostics in the Console Window, when you try to connect to Facebook?
Launch a Console window from Applications > Utilities and clear the Console Window. Then try to upload. Are there any new messages?
And also launch a Terminal and have a look, if "facebook.com" is properly resolved:
Type
ping facebook.com
into the window. Do you see any transmissions? What is the IP address used?
I see:
PING facebook.com (173.252.110.27): 56 data bytes
64 bytes from 173.252.110.27: icmp_seq=0 ttl=243 time=110.486 ms
64 bytes from 173.252.110.27: icmp_seq=1 ttl=243 time=109.365 ms
64 bytes from 173.252.110.27: icmp_seq=2 ttl=243 time=110.101 ms
64 bytes from 173.252.110.27: icmp_seq=3 ttl=242 time=109.829 ms
64 bytes from 173.252.110.27: icmp_seq=4 ttl=242 time=111.323 ms
64 bytes from 173.252.110.27: icmp_seq=5 ttl=242 time=110.346 ms
64 bytes from 173.252.110.27: icmp_seq=6 ttl=242 time=110.708 ms
64 bytes from 173.252.110.27: icmp_seq=7 ttl=242 time=112.685 ms
64 bytes from 173.252.110.27: icmp_seq=8 ttl=243 time=124.256 ms
64 bytes from 173.252.110.27: icmp_seq=9 ttl=243 time=112.106 ms
^C
--- facebook.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 109.365/112.120/124.256/4.159 ms
Try the same with "dig":
dig facebook.com
; <<>> DiG 9.8.3-P1 <<>> facebook.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 25051
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;facebook.com. IN A
;; ANSWER SECTION:
facebook.com. 775 IN A 173.252.110.27
;; Query time: 11 msec
can you "ping" facebook?

HT4007 I need my serial number from the downloaded copy of Aperture. How can I get it?

I need my serial number from the downloaded copy of Aperture. How can I get it?
Bill

Downloaded from where? There is no serial number if you downloaded from the App Store.
if you downloaded from the Apple Site and Aperture is installed you can get the serial number from the Preferences pane of Aperture. If it is not installed and you don't have the email sent to you with the serial number you can try Pro Application Replacement Serial Numbers

MAC Mail: I have 2 accounts set up. I used to be able to add attachments to both accounts, but now I can only attach using 1 of the accounts. The other one doesn't work.

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Try unmounting the volume on your iMac using Disk Utility. Then mount it again. You may need to reboot the laptop or relaunch its Finder process (using the Force Quit window) after remounting the drive on your iMac. Remember that no process may be accessing any files on the drive you plan to unmount, or the unmount will fail. Unmounting and remounting an external drive on my iMac made it become visible on my MacBook Pro after it had disappeared.

HT5622 I've changed my Apple ID, but the iPod still insists on my old ID, and the old password no longer works, so I do I get the old ID to vanish and be able to use the new ID?

I've changed my Apple ID, but the iPod still insists on my old ID, and the old password no longer works, so how I do I get the old ID to vanish and be able to use the new ID?

- Go to settings>Store and sign out and sign into new account.
NOTE
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I had to erase everything on my hard drive and need to re download Photoshop but can't find my serial number

I had to erase my hard drive and so deleted photoshop 6 and need to download it again but i don't want to pay again..
plus i cant find my serial number, and cant get any help from Adobe directly.. please help

You can refer following link to recover SN from your Adobe account:
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards,
Ashutosh

HT1203 I recently got a new iMac and did the set up THEN I took it to the store to have them download my data from my old crashed iMac to my new iMac. Now I have 2 logins: my new one and the old one.Is it possible to move my iTunes and iPhoto to the new l

I recently got a new iMac and did the set up THEN I took it to the store to have my backup data loaded onto my new iMac from my old crashed iMac. Now I have 2 login accounts on my new iMac. The old one has my iTunes and iPhoto libraries and my new login is empty. Is it possible to move the libraries and the other data to my new login and delete the old one?

I've done something a little different but have the same problem, sort of. I had been with AT&T for years and had iphones but I switched to VZ wireless quite a while back and got a droid. I just switched back and got the iphone 4S and was downloading apps from the phone having forgot I already had an iTunes account so I created another one.
After doing the above (which I'm not sure where to even start) is it possible to get all of the songs from my old account loaded onto my new phone (I haven't even attempted it yet because I don't know where to start)?

My iphone turned off and i can't turn it on. I tried to turn it on with plugging into charger but it doesn't help. And the power button doesn't work.

My iphone turned off and i can't turn it on. I tried to turn it on with plugging into charger but it doesn't help. the problem is that the power button doesn't work.

Well, that is going to make it difficult, since the first two steps of user troubleshooting require the use of the power button. I suggest you get that fixed.

My itunes allows me to download songs but is having difficulty identifying my new Ipod nano. It is not working efficiently enough to power my netflicks through apple tv. Can you help?

My itunes allows me to dcownload songs but is having difficulty identifying my new ipod nano and so can't set up song lists. It is not allowing me to access Netflicks anymore. Any ideas.

I have sorted it myself!!
Ipod is now in the top right corner, last time I clicked on it, it ejected it but by clicking on the actual ipod icon then it brings up your ipod. I restored it to factory settings and synced all my music and it now works again. Hope this can help anyone who ends up with the same problem.

Tech Support allowed me to download CS2, but now I need a serial number and the old one doesn't work.

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