Tech Support Does Not Want To Help

OK, Does anyone know if Technical Support reads these threads or is anyone who reads these in Tech Support?
I was told by Tech Support 9 days ago that I was being escalated to the next level to figure out why I could not install the Creative Suites 4 Web Premium SE software. And that was the end of Tech Support's help. Their answer when you call back is wait longer. What the heck is that???
I used to think Dell had the worst Tech Support, NOT ANY MORE. Adobe is by far the worst and the least knowledgeable and/or least trained!!!!!
Seriously, if you want to help me install CS4 software, YOU NEED TO BE TALKING TO ME!!!!! You need to be looking at what my computer is saying in response to what is being tried.
I am an average user, not a computer expert. I can not get this software to install on my own. So Tech Support, if you are out there, HELP ME!!!
Days trying to install: 12 - Hours I will never get back: 56
Sorry, but Thanks for listening.

Bob,
I am running:
Windows Vista SP2 Home Premium Ed. as 32-bit,
I have: a 2.2GHZ processor, 2.0GB of RAM and about 15GB of free Space.
What more would be helpful to know?
See my whole story in the "Also can't install CS4...Help!" forum thread.
I have also since reinstalled Adobe Reader 8.1.2 (I'm in school and I
need to be able to read pdf's)
I have also installed PC Tools AntiVirus software (choosing not to
reinstall McAfee, there are issues with their software too).
And I have installed MicroSoft Visual Studio 2008 for school.
I know I bought the whole Wed Design Suite, but what I need at the moment
is Photoshop Extended for one of my classes.
I hate to keep complaining about Adobe, but they are like a Black Box with
no time concerns.
Thanks for your time and any help you can send my way.
Terry

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