TechComm2: 9004 error for FM and 'stopped working' error for RH8
I have been running the demo versions of FM9 and RH8 under Windows 7 for three weeks with no problems - for no apparent reason both apps stopped working this afternoon.
'Internal Error 9004, 6919244, 9675646, 0. FrameMaker has detected a serious problem and must quit.' error at the Localization phase when launching FM.
'Adobe RoboHelp 8 has stopped working' at the Loading Components phase when launching RoboHelp.
I uninstalled and reinstalled the applications with no change.
Any ideas?
Coincidentally, I purchased and registered the TechCommSuite 2 upgrade this morning, about two hours before this mess started. I have a documentation and Online Help project due today - what a mess.
Pieter,
Simply navigate to c:\users\your name\AppData\Roaming\Adobe and rename the 'Linguistics' folder (Framemaker should NOT be running - otherwise, the folder will be write locked and unable to be modified). As a precaution against doing more damage to my installation I renamed the 'Linguistics' folder instead of deleting the folder (for example, Linguistics.bak). When Framemaker opened it automatically recreated the 'Linguistics' folder as well as the dictionaries, at which point I deleted 'Linguistics.bak'. Since then I have had no problems. By the way, I am running Windows 7; if you are running a pre-Vista version of the OS you will find your 'user' folder under c:\documents & settings. Good Luck.
Thomas
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I have a new iMac Retina 5K, 27-inch. late 2014 with a 4 GHz Intel Core i7, 32 GB DDR3, Mac OS YosemiteHello,
Please try the suggestions in the link below
https://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Regards
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bp-9f25a45e-4830-4dd9-a54a-c923f2141020 20/10/2014 22:53
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2e970550-11e7-4ed0-8ad6-58025495263e 20/10/2014 22:02
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The crashes are intrusive but Firefox itself is not usually affected - so isolating the plugins works as intended.
(I tried creating a separate thread for this but the process stalled at Stage 3) -
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''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
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Thank you. -
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Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
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#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
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#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
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I appreciate your answer. While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
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For general advice see Troubleshooting issues with iTunes for Windows updates.
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Fresh Install Mac - Licensing for this product has stopped working Error: 6
We just got the new macbook pro refreshes at work and decided to make the switch to standalone CFBuilder. We downloaded the trial and installed. On launch we get this error, "Licensing for this product has stopped working Error: 6". Every macbook had the same result. All are running 2 Ghz Quad Core i7 with 8GB of ram. All of them get the same error. All have a fresh install of 10.6.6. Other than installing Air before the CFBuilder install they have no other applications installed. Other than Air, there are no other Adobe products installed. All CFBuilders were installed under an admin account.
We've tried all the troubleshooting. Permissions, LicenseRecovery, Setting the clock back to 2010... we even tried reinstalling OSX, then installing acrobat, then air, then CFBuilder with the same result every time. We even activated the root account on the system and installed under root. Same result every time. The Flexnet service never gets created unless we use the License recovery tool. If we install the updater it still makes no difference.
All options for CFBuilder are grayed out under help. Registration, Deactivation, Updates...
Any suggestions?Thanks for posting and letting me know. Yes, it is crappy to have to work-around it like that. I noticed when I installed
Builder that it over-wrote some newer files, but I said "Okay to All". I'm using CS4 not CS5 and my newer files were probably better. I'm glad you got your program working at least. My problem is I started my first Project at the wwwroot level, like all the instructions say. It wasn't until I saw Ben Forta's video of it that I realized I was supposed to start a new folder within the wwwroot folder as my Project folder. Now I can't get rid of my first Project folder without DELETING all of the files in wwwroot, WHICH I CANNOT DO. MANY OF THE FOLDERS THERE ARE WORKING WEB SITES! If you know of any way to detach that original Project, I'd sure like to know how to do it.
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How to fix "Licensing for this product has stopped working - Error 150:30"?
I cannot pen PSE or Bridge. It get the message "Licensing for this product has stopped working - Error 150:30".
I assume it is because I recently upgraded my Mac to Yosemite.
What do I need to do to be able to open PSE again?
Thank you.Thank you. I appreciate your tips. I tried solution 5 and it doesn't work.
The rest is essentially gibberish to a basic user like myself. I have
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Cheers.
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www.gaulejac.blogspot.com
Tél.: 05 53 50 72 80
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What does "licensing for this product has stopped working, Error 150:30" indicte?
My CS4 has stopped working. I get the message..." licensing for this product has stopped working, Error 150:30" After taking all the steps listed and uninstalling CS4 and Reinstalling it I finally got it working again ( which took a couple of hours of down time) Now ...every time I turn my computer off and back on, I get the same message again, and must go thru the 2 hours "fix"... any suggestions. Adobe Support has been less than helpful with this... which is unusual.
PhotodebPhotoDeb, I have the same problem with my CS4 suite. I get the 150:30 error, "licensing has stopped working."
Fortunately, I'm subscribed to CC, so I can still open all CS4 files with CC apps.
BUT, I DO want to get my CS4 working again.
Have you been successful yet, in getting your CS4 back to working as it should?
I tried downloading the "License Repair Tool" [www.adobe.com/support/contact/licensing.html] file from Adobe, but it didn't work.
I have read that if it is downloaded with Safari (as I did), it won't work; that it has to be downloaded with Chrome or a browser other than Safari.
Also, I deleted the FLEXnet Publisher preferences folder. But, I now wish I had simply moved it to the Desktop, instead of trashing it entirely.
So far, I haven't done anything about reinstalling CS4.
QUESTION: From what you've learned, is it recommended to UNinstall CS4 suite (like you did) BEFORE reinstalling it? -
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We have tried restarting the computer and still get the error message. What else can we try to get this running again. We are using Mac Computers running OSX 10.6.8.http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
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