Technical Comm. Suite 1.3 - Download Saga (ongoing)

Has anyone here experienced what I describe below and, if so,
have you been able to achieve any resolution.
On Monday, Sept. 8, I purchased the download version of the
1.3 upgrade to the Technical Communication Suite. On the download
software page there are three items listed: installation
instructions, Adobe 9, and a Unix Capture Utility -- however, the
Technical Communication Suite software package (Framemaker,
RoboHelp, Captivate) is nowhere to be found. (The installation
instructions asks the user to uninstall the software, click on a
'download' link and reinstall the Technical Communications Suite,
so it appears that Tech Comm Suite software is required -
additionally, the suite's Web page describes enhancements to both
Framemaker and RoboHelp).No person, in either Asia or the US, seems
capable of helping me. I spent approx. 1 hour on the phone Monday,
at least two hours yesterday, and I am now well into my second hour
today -- the 5 or 6 tech has just put me on hold. Does anyone know
what is going on with the 1.3 upgrade

Mystery solved (and an alert): The Technical Communications
Suite 1.3 is nothing more than a repackaging of an Acrobat 9 Pro
Extended upgrade. Despite the setup document's section on
uninstalling and reinstalling the Technical Comm. Suite, there have
been no changes to FrameMaker, RoboHelp, or Captivate. Seven hours
wasted...and I feel badly tooled, to say the least.

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    Go for it. You'll love it. 8^>
    Mal.

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