Technical customer service

My girlfriend had a problem with her phone where it said "can't connect to cellular data network." Thanks to Jason we were able to get the problem fixed quickly. He walked us through easy to understand step by step instructions and we definitely appreciate the help.
Thanks
-S

iPhone: Troubleshooting a cellular data connection
Good Luck

Similar Messages

You have to love HP products and their customer service and technical support

My daughter has one of your ZV5000 notebooks. She has been very happy with it until the last few months when she started having charging issues. After investigation I found out that HP had a class action suit over this very problem. I called customer support and I emailed customer support trying to get HP to live up to it's obligation and fix it. I got no where and after several hours I gave up. She decided to get a new notebook. She bought a Compact Presario CQ50-130US from Staples. When she got it home she tried to connect to my wireless router and couldn't. We called technical support and spend the following 2 hours trying to get it to connect. I spoke to several techs none of which knew what they were talking about. They would read step by step from some try this if that doesn't work try this directions they must have. If that wasn't bad enough we constantly had to ask for it to be repeated because we couldn't understand them. They spoke English but with such heavy accents you couldn't understand what they were saying. The last tech was going to call Comcast my internet provider. I told him they provided the internet service not the router. He couldn't understand that. After keeping me on the phone for 15 minutes he came back to say he couldn't get threw and would call me back when he did. There customer service must be as good as yours is to get threw to. I got a call 24hrs later to ask if everything was alright. They never fixed the problem how could it be alright? By then she had decided to return the new one and buy a product other than HP or Compact. I would up fixing her old laptop something HP should have paid for but didn't. I have always trusted and respected the HP name. I am very sorry to see what it has become to stand for. Inferior products that you don't stand behind and customer and technical support that can't speak English and don't have a clue as to what they are doing. How sad! Do you think any of my family or friends will be buying an HP product?

well, this IS a means of finding a resolution for some issues. so why SHOULDNT they read this forum? i can assure you that there are people who are not just reading stuff off a book or a document. in fact, that is the biggest cliche's that exists today.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Adobe customer service and technical assistance

Adobe no longer has the standards it use to have. Only a couple of years ago I was able to get excellent customer service and technical assistance. Now representatives do not speak or write in understandable English and the chat service does not work properly. I am not against outsourcing in principle, but one would expect at least some basic training in customer service. It is unethical for a company not to offer adequate assistance to a customer who has paid over $500 for one of their buggy products.

I had to call Adobe Customer Service over the summer a few times in
connection with software activation after a lightning strike forced me
to replace some hardware. Aside from the fact that I had to do it all,
it was fairly painless, and each call (there were three) took less than
15 minutes with almost no time on hold.
Probably helped that I called at midnight here, 9 a.m. (I think) in
Bangalore.
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Lack Of Customer Service

I have been a loyal Verizon customer, with little or no complaints. I didn't even mind pay more for "better and more reliable service". With my past experience for the 2 months I am a big advocate for leaving them and going back to my old carrier. It would be a lot cheaper, there would be a lot less aggravation. I recently purchased my iPad Air 64GB from Verizon. The iPad had some technical issues, I reluctantly shipped it back to Verizon to be repaired or changed. I express to technician I live by 2 Apple Store. After being assured the turn around time would be a nominal week I mailed my iPad to Verizon's warehouse in Texas. Verizon has had my iPad for well over 4 weeks, I have called in to speak with them every other day to get a status update. Every time I call I receive a different answer, the responses vary from the warehouse doesn't have it. I have a tracking number showing it was signed and delivered. The iPad is on back order, I called back 30 minutes later and someone else informed me they were not on back order. We will ship you one at the end of the week, well 4 weeks have come and gone since this promise was made. Then once a week during my call they transfer me to Apple technical support. To oblige Verizon I explain the circumstances and apple technicians are shocked and confused how they can troubleshoot/diagnosis a product which is in Verizon's possession. I have spoken to 10-15 "supervisors" who all claim they will call me back within a day or so. I have yet to have a "supervisor" return a call to provide me with a status update. I hate to call in every other day for and update, which I need to do since NO "SUPERVISORS" call me back. It is the typical thing explain the circumstances have the first technician read to notes wait on hold for and hour as they research this. All of this is being done so they can then transfer me to a supervisor who make empty promises to call me back and never does. I am sick and tired of spending 6-7 hours on the phone with Verizon every week in order to get MY product back. I have explained at this point I DO NOT want my product fix I want it to simply be return and I will bring it to Apple myself especially considering it was only 3 months old and still covered under Apple Care. I can and have called Verizon a few times a day so I can confirm the "story" I was told by the prior technician with out fail they cannot confirm anything and offer a different story or circumstance with every phone call. I have no problem with pulling my 6 Lines and go elsewhere, it would be a lot cheaper and the other carriers would buy me out of my contracts, I cannot do so until I receive my iPad back. I pay monthly for a product which is not in my possession for a service which I am unable to use. The best solution I have received is a discounted rate, what good is a discounted rate if I cannot use the product because Verizon has it. Luckily the company I work for of 500 people also has discounted rates with the other major carriers. Get your act together, customer service my name is to service the customer not give the, the run around. I am not asking for the impossible, rather something which should be acceptable practice with any company.

store location
24920 N Lake Pleasant Pkwy,Ste 107
Peoria
AZ 85383
Sent from my iPad
I had a horrible experience last night, I went to renew my 2yr plan and get a droid turbo I wanted to take advantage of the $100 off by turning in a smartphone but the one I brought in was not up to par so I ran home to get a different one. I returned right at 8 and the doors were locked even tho customers were inside, they knew I was rushing back to try to get the deal done but they locked the doors and told me that they can't unlock them, I was frustrated because they knew I was coming back and as I sat in my truck they opened the doors to let the customers that were Inside, out. I know that I was there at closing and that's not fun for the employees but it was only because I had to go home to try and get a suitable smartphone to get the $100 off, I just have a hard time with me wanting to sign for another 2yr contract and buy a phone and getting treated like that when they knew I was coming back and it was going to be close on time. I have been up to resign a new contract for the last 4months because I wasn't sure if I was going to stay with Verizon, well when I decided I was it was pretty crappy to be treated like that, and to top it off the gentlemen who was helping me and knew I was running home to get a different phone to turn in sat with a smile on his face(not in a good way) while I stood by the locked front door.
Just thought I would let you all know how customers are being treated

Terrible customer service after systemboard on T400 died for no apparent reason.

So I hate for my first post to be a negative one, but here goes.
I'm sorry if my actions sound rude or impatient, but I'm sure some of you understand the aggravation and worry that accompanies a computer that suddenly stops working when it is needed.
Warning... here's the abridged version, it will still be long. I have also attached a email I sent to Lenovo websales... it has not gotten a response. So far I have not received parts that were supposed to be shipped. I have been hung up on. I have been interrupted. I have been ignored. I have been told that if I want my product fixed I should upgrade my current existing warranty to an on-site service.
I bought a T400 roughly six months ago. I had minor issues with the sound cutting in and out after waking up from sleep since new. I figured it was probably a driver issue. Never bothered to try and fix it, it wasn't a big deal. Other than that, I loved my T400 and recommended that everybody check out Lenovo if they're in the market for a new laptop. Well... no more. I recently put my T400 to sleep. Left it on my desk and walked away. I came back about 20 minutes later, noticed that all the indicator lights were not lit. Strange... okay. I tried to start it. Nothing. I did a search on google, came up with the procedure to press the buttons to drain the system board. Nothing. Oh no. I immediately call Lenovo since I was going to be returning to classes soon. The phone conversations I had with Lenovo techs were less than stellar. One tech told me he could not ship out the box since the system was down... but he somehow managed to look up my serial number, input my information, and issue a case number. Well... turns out he also closed that case. Since he couldn't ship out a box, I brought it to a local authorized warranty service center. They told me it would be no problem. I dropped it off first thing in the morning, several hours later, a tech had called to tell me that the systemboard was dead (what I thought) and that he had already placed the order with Lenovo and that the part was in stock and should be in the next day. I wait two days and did not hear anything. I call the shop. They call Lenovo. Apparently the part is now backordered and there is no ETA on when it may be back in stock. They said I should pick up my laptop and send it in. So I pick up my laptop and call Lenovo to try and obtain a box. I spoke to one gentlman who seems to empathize with me. He wanted to speak to a supervisor to see if he could have the case elevated. I was put on hold... several minutes later, I was somehow transferred to another tech. This guy had no idea what was going on, he was less than helpful, and he did not seem to be interested in helping me at all. I finally convinced him to ship me a box. When I got off the phone, I realized I should try and obtain some sort of time frame. I called back. Some women picked up. I explained my situation once again. She told me the part was in stock (not what the store and 2 techs had just told me). So I asked if it could be shipped to the store? "Uh... Well..." *Click* She either hung up or we got disconnected. I waited several minutes for a call back. There was none. So I called again... This employee told me that the part does not have an ETA and he has no idea when it might be back in stock. This gentleman is a little pushy and interupts me a few times, but for the most part seems to want to try and help. I was told that Lenovo would keep my laptop for an indefinite period of time until the part is no longer backordered. That's not what I want to hear. I need my laptop for school and research projects. He tells me that if I want to get my laptop fixed in a timely manner, I should upgrade my warranty service to a better one. This raises flags. Is Lenovo just trying to pocket more of my money? Shouldn't the standard warranty cover this? So I decide to email Lenovo and see if they can shed any light on the situation and offer any alternatives. I have tried twice since last week and gotten no response.
Here's the email I sent.
To whom it may concern:
My name is William Xiao. I purchased a Lenovo Thinkpad t400 roughly 6 months ago. The deciding factors in this purchase were all the things I had heard about Thinkpad's excellent reliability, durability, and the outstanding customer service. Unfortunately, none of these have been true in my experience thus far. I had recently put the laptop to sleep. When I came back twenty minutes later, none of the indicator lights were illuminated. The system would not power up. I performed all of the procedures offered by the technical support to completely drain/power down the system board. This did not rectify the situation. When I did call technical support, I do not feel that I was treated with respect. One time I called, the employee was very unenthusiastic to help. The technician was very rude. He frequently interrupted me and did not listen to what I had to say. I asked him to ship a box out. He told me he could not (or would not) do that. He told me to call back the next day with the case number to get somebody else to ship out a box. Or to take it to a repair center. I decided to take it to a local repair center first thing the next morning (Jan 5, 2010). The center assured me that the repair would take no longer than 3 or 4 days. Several days later (Jan 7, 2010), I called to check on the status of the repair. Apparently the system board that was needed was in stock when they ordered it, but became backordered with no ETA on when it might become available again. Unfortunately, I am leaving town to return to college on January 11. The shop suggested that I pick up my laptop and have it shipped to Lenovo. I called Lenovo the evening of January 7th. The first person I spoke to seemed knowledgeable and empathetic to my situation. He looked up the part and said it was out of stock at their depot. I explained to him that I would be returning to school soon and needed my laptop for classes and my research projects. He put me on hold while he went and spoke to a supervisor about escalating the case. For one reason or another, I was transferred to another employee who was not a supervisor. This employee was absolutely clueless about what was going on. His attitude was very poor. He told me that the original case that was opened had been closed on Jan 4 or 5. I had not asked for this case to be closed. When I asked him to to ship a box, he seemed somewhat reluctant to do so. He seemed frustrated when I asked him to have it shipped to a different address. As I said, I would be returning to my school over 200 miles away. I would no longer be able to have the box shipped to my home where I was over winter break. For whatever reason, this employee just did not seem to understand that. I asked if the parts were not in stock, how long would it take to get them in stock and get my laptop repaired. He could offer no answer. I asked him if there was any way this case could be escalated since I cannot be without a computer at school. He told me no. I do not feel that I was treated very respectfully. He told me to call some other department. I asked if I could be transferred. He very reluctantly did so. The other department was closed for the night. I called back to the technical service center in Atlanta, Georgia. This time I spoke to a woman. She told me the parts ARE in stock. I asked if they are in stock, can they be shipped to the store where I was having my computer repaired at. She said "Uh... Well..." and then she either hung up on me or I was disconnected. I waited several minutes for a call back. None was ever received. Thus far, I have been extremely unsatisfied with the customer service that has been offered. I asked if there was any way that a temporary unit could be offered while mine was being repaired since I was told that my laptop would be kept for an indefinite period of time while waiting for the part become available again. Or I asked if they could pull a T400 from the shelves, take the system board out, and use that system board to repair mine. I was interrupted and told no. This seemed to be a common theme: interrupt the customer, do not know what is going on, tell them no to any sort of request. It is interesting that the recording on the telephone says how much Lenovo values customer satisfaction. Well, I am not satisfied at all. This computer is still under warranty. It should not be my responsibility to drive to and from service centers to try and obtain repair. It should not be my responsibility to have to call back whenever somebody decides they do not want to perform a task at that time. Lenovo should be repairing my computer in a timely manner. I was told that if I wanted my computer repaired in a timely manner, I should upgrade my current warranty to a on-site service. I feel that they should be doing whatever is possible in order to best serve the customer. It looks like Lenovo is more concerned with making a fast buck. A computer is very important to my education, as I said, I need it for both classes and research projects. Based on the quality of the product and the customer service that has been offered, I will not be buying any Lenovo product in the future. I was strongly considering purchasing a Edge for both my girlfriend and my mother. And I had previously recommended many people to buy Lenovo after I initially purchased mine. But that is no longer the case. Not only will I likely not be purchasing another Lenovo product, I will warn all of the people I know who are in the market for a new computer to look somewhere else. I really want to like and enjoy my Thinkpad, it is very unfortunate that I cannot and that Lenovo will not do what is necessary to make things right again.
Your very unsatisfied consumer,
William Xiao
Any ideas? Any other email addressed I might be able to reach somebody at?
Thanks for reading that mess. I appreciate any input that this forum may have to offer.

As I said (in my overly long post), I had already brought it to a reputable local warranty service center (still about a half hour to forty minute drive each way) after an employee refused to ship out a box (supposedly the system was down, but he looked up my information and was able to both open and close a case without telling me that he was closing it, he told me to call back about it later) because the turnaround time SHOULD have been faster. I was quoted a 3 day turnaround time, 4 days MAX. I dropped it off first thing the morning after I spoke to somebody at Lenovo. Tech took a look at it later that day, before noon, put the order in, called me to let me know that he ordered the part and that it was in stock. He tells me that generally they receive the part the next day. I hadn't heard from the shop in 2 days. So I call. They call Lenovo, part is now on backorder. That's why they told me to ship it. Now I'm dealing with this headache.
I should not have to spend this much time trying to obtain a warranty. The staff has been rude, unhelpful, and uninspiring.
If something is not done to rectify this situation... at least some sort of apology or attempt to make amends, this will certainly be my last Lenovo product. I will not be purchasing a Lenovo for my girlfriend or family members. I cannot in good conscience recommend that others purchase a Lenovo. My faith in the product and in the company has been corrupted. I would hate to have the new motherboard fail unexpectedly and without reason in another 6 months (which would be just after my warranty runs out), but the service provided thus far cannot justify me spending 140 dollars on a on-site service. If things don't take a turn for the better, it would seem that the best option for me may be to sell my once loved T400 when I get it back and buy a new laptop from a company that actually stands behind their product.
I NEED a laptop for school. The turnaround time I was quoted should have my laptop back to me right before school started again. I have been back to school for a week, and after all this time, they cannot even tell me when I might be able to have my laptop back. The staff flat out refused to offer any sort of temporary laptop for me to use while they held mine for an unknown period of time. I have read of people being offered loaners. They also refused to pull the system board from another T400 because "it will not work." That's just incorrect.
I want to love my Lenovo. I really do.
Edited to add more information. I figured it was better than posting multiple times in a row and cluttering things up.

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

**bleep** BT BBand **bleep** customer service.

Feb 19 called in after previously reporting BB fault. have now had 3 line test done.
Told problem inside house.
Feb 22? engineers came and test line replaced socket and said the fault was in the exchange and said that i would receive a new router and that the case would be open 5 days.
I waited in 3 days for a new router to arrive... Guess what one never arrived.
This was also questioned after this date and i was told one will not be coming.
feb 27 called in as problem still exsisted and they refused to pass me onto complaints. was told i could get to complaints via teh 150 number, but I could not find away to it.
feb 28th problem still not sorted and spoke to someone who offered me a new contract £25.35 all in the same package.
Why would I want to get a new contract for a faulty line????
(not sure of date.)
navamita mukherjee
said case closed
supervisor biplab ghosh
previous advisor incorrectly gave me wrong information.
1/3/11 12:17
zareen said it has been fixed again.
2/3/11 13:08
sucheta said there is now a fault.
throughput fault next update 31 may 2011
am entitled to rental rebate, never offered.
I am still waiting to receive a phone call concerning the rebate.
Its only been nearly 5 months...
Ive also called into customer services in may and june to which the repsonces where that the poblem is in the exchange and then my home and then the exchange and then that there is no problem/fault.
But guess what! I still have a problem, and my broadband is running like a bag of poo.
richard in india 13:29 13/6/2011
Doing line test
he tried to tell me that i was downloading at 7.6 meg when it was only 3998 kbs, stating that my DSL connection rate is what i am downloading at.
told nothing wrong and turn modem off for 20 mins
and he would call back
he never called back.
13june2001 19:24 shaid
asked for ofcom/oftel details trying not to give them...
supervisor claire
told they do not hold the information for ofcom.oftel
john bt technical help desk.
said there is a problem in the exchange
14 june 2011
john 13:24
tested and is at 5.4 meg
I saw a Bt engineer outside the exchange late june and asked him what the problem is, he said there is a problem inside the exchange! as I am not the only person to have a problem in the area.
I have continued to call into bt to complain about the service, where i feel i may as well not have bothered.
Because the people you talk to dont comprehend what you are saying to them and they try to fob you off with excuses and misleading bull **bleep**
for the last month my broadband has been up and down like a yoyo.
where for the last couple of days it has done an all time low and dropped down to a near constant 1 meg line.
called bt 2100 5th july 2011
yogesh
complaints
sanjesh in complaints,
raising complaint again and monitor speed profile.
abdus 11:51 am
6th july 2011 11am
20 mins waiting
laksnakshmi
0800800150
shabu would not pass me through to complaints
I have paid nearly £40 a month for nearly 5 months for a broken service, promised a router and waited in 3 days for it to arrive, wasted hours upon hours trying to get a fault fixed, that your staff have consistantly mis-lead me about and even trying to fob me of with right bad excuses...
£40 x 5 = £200
£80 a day for 3 days = £240
Countless hours wasted on the phone Ffffing PRICELESS! 15 hours £10 an hour £150
Are you going to compensate me for the mental stress you have put me through?
I have mental health issues and you as a company have pushed me past my limits on more than one occassion.
Regards
Madeingb.

Bad language is a product of compounded bad customer service.
If in the last four and a half months they had fixed the problem, we wouldn't be typing this on here.
Then there wouldn't be anything bad writen above.
But as the word under those stars and beep isnt actually a bad word, it was just another word for poop.
I dont see what is so bad about it.
Frustration?
Do you mean the frustration caused by asking someone politley to put you through to the complaints department and they refuse to? So you ask again, and they still wont put you though.
This happened more than once.
Four and a half months is plenty patient. Dont you think?
As you said the staff on here are far better than the ones on the phone and they have reset my profile and allowed my broadband to work better than 1 meg.
So the most recent compounded problem of the stuck profile has been fixed, now it just leaves the problem in the exchange with throughput to be sorted out now.
The problem I have had for the last 4/5 months.
Question everything or fall victim to authority.

Customer service issues

I am having significant issues getting u-verse installed with the rate and equipment promised when I signed up (which have record of via chat). One the day prior to installation I talked to an Esther in Customer Service in San Antonio who confirmed my appointment and guaranteed a 1TB DVR would be delivered with the installer for installation. The installer (Tracy Pickett #TP8522, super polite) came to my house on 6/17 without the 1TB DVR I was promised and the service was provisioned for neighbor’s house. That was going to double the time for installation, plus no 1TB DVR, so I told the installer I would reschedule. That day I talked with a difficult character who told me he was in "Ghalla" (India?) named James who was difficult to understand and extremely rude, but he promised me a 1TB DVR, but could not get the agreed upon month rate correct (again guaranteed in writing via chat). He told me it would be $25 more per month than agreement. He then transferred me to a Kim in Retention in Jackson, MS who got the price right, but included a $49.95 install fee with 1TB DVR. She said I was all ready and good to go, but she was going to talk to her supervisor about getting the installation fee waived and additional credits for my troubles that day and with James who she agreed was very difficult to deal with when she conversed with him. She promised a return phone call from supervisor by end of the day…13 days later, No Call. The following week I called Customer Service again and after going through several people ended up with rep named Princess in Retention in San Antonio. She was not the friendliest character telling me AT&T did not even offer a 1TB DVR and that I would need to check with DirecTV since they are the only provider that offers such equipment. I proceeded to tell her of my original chat, conversations with Esther, Kim and James as well as my installer, Tracy, all telling me a 1TB was available. While talking on phone I googled it and found it was available, but she still continued to deny availability. Finally she contacted technical support and told me it was available, but I would have to talk to the sales department. I told her I was working with her, so she contacted sales which stated I would have to take a regular DVR and then “request” a 1TB DVR after installation. I told her that was not going to happen since it was promised to me up front and what’s to say I was going to get it once service was ongoing and I was locked in. She stated she would have her supervisor, Roland, call me within one hour...still No Call. Essentially I want to switch to your product from a competitor, but your employees are making it extremely difficult. I treat each one of them with the utmost respect, but obviously it’s not reciprocal. This is my last effort to get service, if this doesn’t work out I am going to just cancel and stay with my current provider. Please help!

That the exact problem w/chat, everything gets jumbled up. ATT does have a 1TB DVR, but only for Gigapower users, no one else.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Internet Service drops for days and Useless Customer Service

Does anyone know how to get through Verizon's shield of 'customer service' and actually get a problem resolved? There's no means of direct access that I have found that can get past the technical support gate keepers to anyone with enough authority to think outside the script or actually look at a customers history and recognize something is wrong.
I have had DSL/High Speed Internet Enhanced service for 4 or 5 months now and have experienced probably 6 or 7 periods where I lose internet connectivity for about 2 to 5 days. The first couple of times I was nieve and believed it was because I live in the boonies and there had been some (mildly) bad weather, which could have knocked out local service. But it's been a reoccuring theme and I've discovered that the problem isn't infrastructure in the boonies, but the tie in to the internet at their central offices that is the problem. And each time I've always had 'dsl' connecitivity, but the 'internet' LED on my modem would be off.
Each time I call I'm forced to go through the same routines over and over. Here's a synopsis of how it goes (though the full routine eats up 30 minutes to an hour of time):
* Please turn equipment on/off (never mind I've already done that, connected to the modem's management interface, looked at settings/status long before I even considered calling Verizon)
* conveying the modem's model number (don't they have a record of this anywhere?)
* waiting while they perform a line test
* hearing 'there's no outage in your area, arguing that it isn't my equipment or on my end, hearing 'oh wait.... it turns out there is an outage in your area',
* hearing 'i'll contact the mysterious outage team (that you shall never directly speak to)' and call you back with a prognosis',
* (optional step) Receive a call back that says 'they're working on it and it will be back online in a few days.
* (optional step) Have it actually working in a couple of days.
Then I'm good to go for another 2 or 3 weeks.
On the previous round of outages I spoke to a 'supervisor', who actually called me back and let me know that he recognized this was a recurring problem and he had traced it to a router that had repeated failed. He assured me that I would be switched to another router immediately so it would not occur again (he actually 'promised' this won't be an issue going forward, not that I believed anything a verizon employee said to me at this point). He also mentioned the router was going to be replaced too. And he promised to pro-rate my bill to componsate me for all the days I didn't have service.
Fast forward two or three weeks, and he's proven wrong. Not only did I not get the discount in compensation for no service (not to mention rediculous amounts of time on the phone), the service was also down again. This time they called the day after I filed my initial repair request and reported it should be working, but to call 1800 verizon if it isn't. Since I wasn't home waiting on their call, they closed the ticket because of 'no customer response' Of course it wasn't actually working, so i called and opened another ticket. Now they claim it will be resolved tomorrow (about 6 days after I first called).
Now I understand equipment fails, lines get cut, etc. and I don't expect 100% uptime. But a nice, HONEST response explaining the situation and a recognition that a failure once or twice is fine, but 6 or 7 times is a chronic problem and should be escalated in priority would be great. And please don't placate me by telling me you're 'very sorry for my inconvenience' and that you will 'get it resolved for me'. I don't buy it at this point. Verizon has lost all of my trust. If there were a better alternative, I'd switch in a heart beat.

So how do I get my issue escalated like everyone else? Can any moderators hook me up? Or am I just out of luck?
Feel free to give me kudos so a moderator might notice this. Thanks.

Slow service and dre4adful customer service

I was enticed to the BT infinity service from an existing ADSL provider with the promise of additional speed. Not the full 20/10 but 17/2. I actually get 6.5/0.6 unfortunately after a catalogue of dreadful customer service and bad technical support I am faced with no other alternative than to open a case with the Ombudsman for communications.
My post is to warn others who get suckered into the promise of a faster connection from BT. The fact is that infinity is no better than ADSL unless you are next to the cabinet or exchange. Same scenario as ADSL. The bad thing is that although the 1st engineer correctly diagnosed the issue immediately after installation BT continued to send another 7 engineers to look into the issue. The tech buddies at the call centre have no idea on what to do other than send another engineer and assure me they are work hard to resolve my issues. The fact is that the call centre staff do not understand the complaint procedure nor can they escalate issues to get a resolution.
After nearly 2 months of being told to re-boot my router and many engineer visits the UK customer agent has finally conceded that the cable is too old to carry a reliable digital signal and that it is too costly for BT Open reach to replace it. Although I am paying for an infinity service I should accept that due to the inferior quality of the BT network I am getting as good as it gets.
I am sorry to say I do not accept that the old antiquated cables that provide the phone service are not up to the job and can be left in place as it is too expensive to replace. Surely every technology company expects to invest in delivering the service they offer their customers and asking me to accept an inferior service but still pay the full price is unacceptable. I do not live out in the sticks I live in a large town. My previous ADSL provider gave a better speed than infinity provides.
I was told by BT that it would not be recommended to take this case to the Ombudsman as it is unlikely I will get anywhere. My view is that if everyone took this stance then the Ombudsman would have no visibility of the poor service BT are providing and their inability to update their infrastructure to meet their obligations. Not only is the speed way too slow the customer service that BT provides is among the worst of any company I have dealt with. Given the size of BT I would have hoped for a better escalation system. Sadly there is no alternative to BT unless Virgin runs by your door as all providers have to utilise the antiquated BT network. They may have spent loads on Century 21 but they missed the final section of cable.
BT has agreed that they are unable to resolve my problem. I have requested a ‘Deadlock’ letter but apparently only special authorised people can issue these and none are available for a few days! So it appears that even when BT have admitted they are at the end of their trouble shooting they are still reluctant to issue the final letter to prove it and allow me to take the next step.
All of this is a sad state of affairs making me back away from BT for any services.

Absolutely accept they do not have to provide. However, once an offer has been made and accepted they should have an obligation to deliver on their commitment. If they had never offered me the service at the speed greater than the ADSL I would have stayed put. I do not see how BT can hide behind outdated infrastructure in the 21st century in a built up area and with consumers having NO choice as Virgin is the only competition.
Above this the biggest issue is the appalling customer service. If fact NO customer service. All they have is a tech help line staffed by people trained to speak nicely and ask you to switch off the router or wait for 48 hours for the new profile to take effect. All this given it was never going to work and they knew it. They do constantly call back at the rate of 3 times a day to enquire if the problem is solved tasking no notice of the request to call my mobile phone and harassing my wife at home who has no idea what they are talking about! At one stage she threatened to report them as a nuisance caller!
The problem was diagnosed on the first visit and if they had any tech staff with any knowledge they should have said from the start don’t waste hours talking to our tech buddies ‘cos it’s as good as it gets.
I do not think any of this is unreasonable as I’m just asking for what I am paying for no more or less and an efficient way to get the issue resolved.
I would like to add that eventually after constant complaining and even filling in the complaint form on the web site, that never recvd a reply, I was called by a very helpful lady named Emma who did agree immediately the issue was the aluminium cable that was unable to carry a digital signal. She contacted Open Reach and they performed more tests to absolutely confirm the cable was at fault and they would not replace it. She said there was nothing else that could be done and as GBP28.00 PCM was what I would pay for ADSL I should agree to keep what I had and just accept it.
BT need to understand that a digital service is where we are and if they want to be in the game they need to invest in delivering it or just accept that Virgin have it nailed and leave it all to them and the rest who might not want Virgin will just stick with a slow service.

Data overage and horrable customer service.

I have been charge incorrectly for the data overage on my cellular phone, I disputed the data overage on my Verizon Wireless account, the phone and wish to open an investigation.
I don’t use my cell phone to download the movies/video or music neither did I authorized anyone to use my cell phone for the high data activities. Approximately 39GB of data was used on my mobile phone during the month of October 2014. I never had such a high data usage in the past. Based on my analysis of the bill most of the usage happened during evening/night time and on weekends. We have an internet service at home. In my household we currently have my 13 years old daughter, our cat and me leaving together. In September, we temporary moved from our house to an apartment. I have left my phone unattended several times in apartments’ gym and swimming pool, it was not password protected at that time. I have installed password recently, and changed the password for the hotspots based on tech support recommendations. My daughter knows my password, however she denies using my phone hotspots for movie or music downloads. We have a regular internet service and rarely use hotspots to connect her i-pod or my computer to the internet while driving in a car, to browse an internet. However, I often left my hotspots on, unintentionally. I suspect that somebody in the apartment building was using my mobile phone hotspots to get to the internet.
In addition, I did not receive any communications from Verizon informing me about my data overage. In the past, I always had notifications from Verizon about the data/minutes usage on my account. If I were to get a notification about high data usage, I would start an investigation immediately to find out the source of data leakage and certainly change my plan meanwhile to a higher data limit.
The only notification   I received this time, was an email from Verizon on November 3, 2014, stating that my account balance was $3123. I called Verizon Wireless the morning of November 4, 2014. I was told by a Verizon representative that I have a data overage, and was advised to change my data plan to prevent additional charges. I upgraded my account to 30 GB/month plan. I inquired about the possible cause of the high data usage, and was told by Verizon representative,   that the data was used through my hotspots.
In addition, I was informed that, Verizon has been sending e-mail messages to me beginning October 15, 2014. As I stated earlier, I received no communications from Verizon prior to November 3, 2014 warning me about data overage.
In the past 2 days, I spent over 10 hours talking to Verizon customer support, technical support and fraud departments trying to understand how so much data was used through my phone. I also went to Verizon store in Downingtown, PA in attempt to solve this problem. I shown my e-mail communications to the store manager and explained the situation. I was treated very professionally but was told to call customer service. While on the phone with Verizon, I have been bounced around from one representative to another, put on hold for hours, lost during the transfer several times, given wrong, inconsistent or contradictory information on multiple occasions. Each Verizon representative would give me different information on why I did not receive warnings from Verizon on my data usage or in contrary for example, that Verizon sent me 150 warning messages starting October 15, 2014. However I did not get any resolution to my problem even when I asked to speak to the managers.
I have been a loyal Verizon customer for over 18 years.    I feel now that Verizon did not protect me as a customer from the fraudulent activities and failed to inform me about my data usage prior to billing me the exuberant charges. I feel that the Verizon representatives are lacking training and conducting bad business practices by providing inconsistent information and bouncing customers around from one department to another.   I don’t know if I can trust my business to Verizon in the future.
I strongly believe that I should be fully credited for the data overage I did not use. I would like Verizon Corporate to improve on their current business practices to improve customer satisfaction.
I wish Verizon corporate representative to contact me via phone call and in writing to resolve these issues.

I had the same problem with my old iphone 4. The hotspot, even when used sparingly, will use OUTRAGEOUS amounts of data. The only reason I got my overages credited was because shortly after turning the hotspot off my antenna started to malfunction and would not connect to wifi at all and just sucked up data. Best of luck to you, my suggestion is to report to the BBB and go from there.

My email Conversation with Creative Customer Service Regarding MicroPhoto Rep

So I am having a problem with my MicroPhoto because it is goign to recovery mode and is not detected by P.C. (my original post, http://forums.creative.com/creativel...ssage.id=98326 )
Here is my conversation after sending in my info about my player
ME: Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN MicroPhoto
CCPP Certificate Number:
Serial Number:
Purchase Date: /9/2006
Operating System: Windows XP
Creative Model Number: DAP-MD0007
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
I am having a problem with my Zen MicroPhoto, it started to "freeze" on
the Creative Logo while booting up, so I went to the recovery mode and
used clean up and format all and when I booted up again it gave a
"firmware error" logo. So now when I boot it to gives me a weird
scramble of white dots on the screen and goes to the recovery mode. Now
my computer won't detect it and I downloaded multiple firmwares and they
wont detect it but the Creative Recovery Tool detects it but when it
says click "run" on each dialog boxes to continue, no dialog boxes
appear. It shows up in My Computer under "other" with the label Creative
Zen MicroPhoto with a 20mb capacity. Obviously something is wrong with
the firmware and I need help figuring out how to fix it. thanks.
CREATIVE: Dear Brian,
Thank you for using Creative's Email Support System. We appreciate the
opportunity to assist
you.
I understand from your emauil that you want to get an out of warranty
repair for your Zen MicroPhoto.
Based on the description of the issue you had provided, it sounds as if
the hard disk of your Zen MicroPhoto needs to be replaced. This costs $
$0. However, before we can issue you an RMA, we would also need the
following information from you:
Purchase Date:
Serial Number: (Please consult this picture to know where you can find
your serial number: http://ask.americas.creative.com/wwi..._micro_ser.gif)
Alternate color choice:
(Please note that the alternate color choice is only used to decrease
the turnaround time of your RMA if the unit must be replaced and the
color of your player is out of stock. If you only prefer to have the
same color that you sent in, please be sure to note this.)
I will issue you an RMA as soon as we receive the information that we
need. I apologize for the delay.
ME: $0? I can buy a new one for $50 more. I don't mean to seem like a know-it-all but I am strongly convinced it has a software or firmware error. I relize I have a few fields to fill in but I will worry about that later. It seems like all the people on the forum that have the same problem
CREATIVE: Hi Brian,
Thanks for choosing Creative!
I understand you are concerned that your Zen MicroPhoto may have a
firmware problem because it gave you a firmware problem error. Sorry
for the confusion.
Your player most likely does have a firmware problem, but the constant
freezing also indicates a hard disk problem, which will cost $0 to
replace. If the firmware is the only problem, then the cost will only
be $25.
I recommend considering the new Zen 8GB player. It also includes a
color screen but will also play videos and contains solid state memory
instead of a hard dri've, so you don't have to worry about internal
moving parts wearing out as with the MicroPhoto: http://us.creative.com/products/prod...=&product=6999
If you would still like to arrange out of warranty service for your
MicroPhoto, click here: http://us.creative.com/onlinerma/
I hope this hel
ps.
Thanks for choosing Creative!
Best Regards,
Technical Support
Creative Labs Americas
ME: It doesn't freeze anymore. It only froze when it first got a problem. So when it continued to freeze, I used the clean up and format option in the recovery mode. After I did that it just goes right to the recovery menu.
I would be willing to pay $25 for a fix but not $0. Would it be possible to arrange it so it could be looked at and fixed but only if it is a firmware problem? If it is a hard dri've problem, I would just want it sent back.
Thanks for the help.
CREATIVE: Dear Brian,
Thank you for contacting Creative Technical Support. I understand that
your Zen MicroPhoto was displaying a Firmware Error and now only boots
into the recovery mode. We appreciate the opportunity to assist you
today.
This indicates that the firmware was corrupted and deleted from the
player. The recovery mode is the only place for the player to boot into
now that the firmware is lost. The only way to correct the issue at this
point, would be to reload the firmware.
I see in your previous messages that the player was not properly
detected by your computer or the recovery tool. If this is the case, the
player must be sent in for service and can not be resolved at home.
Here are the last steps you can try before sending the player in:
. If you would like to try one more time to reload the firmware, please
first enter a cleanboot of Windows. This will disable certain background
applications that may be interfering with the installation of your
software. Please click the link below for detailed instructions:
http://us.creative.com/support/kb/ar...p?l=3&sid=6738
2. Next, try the firmware update once more. For detailed instructions
and the proper download, please click the link below:
http://us.creative.com/support/kb/ar...p?l=3&sid=4789
Failing this, you can click the link below to set up the RMA online with
our new online RMA submission form:
http://us.creative.com/onlinerma
Please let us know if you have any other concerns or questions.
Best Regards,
Technical Support
Creative Labs Americas
ME: Is it O.K. that I don't know my exact date of purchase? Can I put a rough date or does it matter?
I would like to send my player is to get fixed but under a few conditions that you can assure me will be followed.
. The hard dri've will WILL NOT be replaced and I WILL NOT be charged $0.
2. I will be contacted before anything you replace that will cost me more than the original $25 fee.
Is this alright? email me back.
I appreciate your help, thanks.
CREATIVE: Dear Brian,
Thank you for contacting Creative E-mail Support.
I understand you have some questions regarding your products warranty
coverage, and the RMA process.
In order for the product to be considered under warranty you will have
to supply a copy of the original retail sales receipt with the date of
purchase, product purchased and the place it was purchased from. If
the product is sent in without a copy of a original retail sales receipt
with that information the product will be deemed out of warranty. The
minimum out of warranty fee is 25. USD which only reflects labor cost.
In the event that a part needs to be replaced there will be additional
parts fees based on the problem you have described the Hard dri've your
Zen MicroPhoto will likely need to be replaced the cost for hard dri've
replacement out of warranty is 0. USD for your product. This price
reflects parts and labor. It is recommended that you send a check or
money order for the full amount with your Zen MicroPhoto. In the event
that you do not send a check or money order for the out of warranty fees
a Creative Representati've will e-mail you to arrange payment prior to
making any repairs or replacing the player. In the event you do not pay
the out of warranty cost the player will be dispositioned by the RMA
department.
Let us know if you have any additional questions or concerns.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
Technical Support
Creative Labs Americas
So basically, if I send in my player I will pretty much be charged $0...which is pointless because there is no way I am paying that.
I stumbled upon this is site http://www.zenrepair.com/Zen/index.jsp and I may consider trying them. What do you guys think about Creatives service?
Has anyone ever heard of or tried that Zen service site before?
*Please remove the names of our advisors before posting support emails. Dale-CLMessage Edited by Dale-CL on 09-23-2007 :06 AM

Hi,
I am trying to get Adobe to rerelease the software and registration number for my CS4 suite but my email & ID has changed from [email protected] to [email protected] for some reason the ID link now says I am in the US not Australia. I get the same message:
To change your country, contact Customer Service.
But that has not been possible online.
Do you have an email contact for them please?
I only want the dreamweaver and adobe pdf creator & editing software but the links on US site don't work either.
I already paid for the whole suite a few years back so don't want to pay again after I had to replace a HDD in a windows 7 machine.
So do I send a letter via Australia Post to:
Adobe Systems Pty. Ltd.
Tower 2, Level 27
201 Sussex Street
Sydney, NSW 2000
Australia
Tel: +61 2 9778 4100
or how about technology that was 300+ years old and FAX'em
Fax: +61 2 9778 4190
Surely email is not too much to ask???

What is the best way to build a career path where I can evolve into an SAP role instead of one that is Customer Service based?

In October 2011, my previous employer converted to SAP, as the rest of the worldwide entities were already using SAP. At that time, I was an Order Coordinator, where my job role was to process all of the Inside/Outside Sales Representatives orders for the US. Because of my keen attention to detail, the speed in which I learn new roles and general IT knowledge, I was asked to be the SAP SuperUser for our Financial Operations team. I quickly began to learn the roles of Order-to-Cash, Customer Master Data, Pricing Conditions, Contracts, some Material Master Data, and even Customer/Material Pricing Audits. I also performed manual customer billing in SAP until the automatic modules were implemented. Knowledge of these roles created a need for me to become a trainer to my team, where the SAP Consultants left off. After only working in SAP for the few months after the conversion started, I evolved out of an Order Coordinator rights of access and was given a not-so-typical role as an "analyst". I had more than a firefighter role in SAP, as my normal log in credentials gave me full rights to all of these modules and even special reporting. Our parent global company realized necessity for my role and followed proper protocol to authorize the access changes to still meet the SOx regulations. Prior to using SAP, I never thought I'd fall in love with it and enjoy my job so much, but it happened! Despite my previous employer's less than perfect data that was copied into SAP, we managed to have an efficient ongoing process to clean it all up. I became more of a liaison between Financial Operations and our IT Dept/SAP Consultants. I "translated" the technical steps that IT/SAP Consultants were trying to teach everyone and trained my Financial Operations team in a way they would understand. I truly enjoyed my job, even at our most difficult moments.
However, after all of the fun I was having while working in SAP and truly gaining a ton of useful experience and knowledge, "life" happened and I had an opportunity to move from Atlanta, GA to southern California. I've searched for months to find a new career here in California with a company that I could continue my learning experiences and become more proficient in SAP, but I'm a little lost. My search to find jobs have only given me possibilities in Customer Service positions or ones that are SAP sales/programming based. I'm floating in limbo and looking for help from the SAP community on where I can go from here to get back into a career path with SAP.
I'm 28 years old and I'm currently finishing my Associate degree in Business Administration. I'm a Microsoft Certified Professional (MCP), certified with the Help-Desk Institute as a Support Center Analyst, and also completed my previous employer's Quality Advocate Certification which focused on Six Sigma and Lean concepts. Prior to leaving the company, I was being considered for a company sponsored training in the Six Sigma Green or Black Belt program. I've recently started working a contract position as a Customer Service Rep, processing orders, but the company will be completing an SAP conversion in May 2013; so only a few months away. The problem I have in this position is that I feel frustrated in learning their current software when their entire team seems to have their own personal ways of doing their job. I prefer to have structure and perform job duties the right way, then building on that to make the job more streamlined. I spoke with my recruiter but he feels I may be a bit premature on feelings about working in this contract position. I may be just feeling a little impatient in having to wait another 3 months to see if the company may even hire me on permanently and what role I would have with SAP, beyond Customer Service Rep. I'm hoping to get some direction from the SAP community on where I might focus my attention in learning SAP. My hope is to find a position working with SAP like the one I enjoyed so much back in GA. I'm even considering options to learn the programming side. I think SAP is a great software package once people understand how it's designed, or can be designed, to work.
Please help!!
I'd be happy to provide my resume to anyone willing to review it and give me some pointers. Any advice would be greatly appreciated!

I appreciate the length and detail of your post. I struggle answering questions from folks who give too little info. It's refreshing to have too much info for a change.
I'll summarize your post and give suggestions:
You have very strong end user experience, almost bordering on support level SD knowledge. You have experience with the way that at least one company implemented SAP SD but don't have many years of experience with different approaches, so you can't pitch yourself as someone who's "been-there, done-that" outside of the SD world and you can't bill yourself as having SD functional knowledge to the extend that you could be a consultant for SAP SD. (See FAQ: Different Career Paths in SAP for descriptions of different traditional SAP career paths.)
You've moved to Southern California, which is chock full of companies using SAP, by the way, and you're having a hard time finding the right job. Your education is probably going to be problematic at this point. Most SAP related jobs require a Bachelor's Degree at a minimum. Definitely keep on going with your degree. I don't know where you're doing your associate's degree, but you might want to look in to Cal State Fullerton, which has an *excellent* SAP focused business degree program. (http://business.fullerton.edu/).
You've found work at a company but had to start over at a lower level of responsibility. Since the job you just landed will be transitioning to SAP in 3 months, you have an opportunity to repeat your previous rise by volunteering to be a super-user again. Alternatively, you could talk to the group within your company and express your desire to help out supporting the system from the back end. Traditionally, companies lose a few folks immediately following an implementation, so there's a good chance that if you make your desires and skills known, that you'll be able to move onto the support team once a position opens up.
All of the above assumes that you want to continue on the functional side of SD. You didn't mention any aptitude or preference for programming. It is certainly easier to get programming jobs than functional jobs (see How did you get your start in SAP?), but it seems like you really enjoyed the functional side of SAP. I do *not* recommend learning an SAP skill for which you have no desire simply to get a job, hoping that you can switch later. Use the skills you have to get the job you really want, doing something that really excites you. It's far to easy to fall into a job simply because it's there and get trapped and burned out.
Hope this helps!
Best regards,
--Tom

The Best Customer Service EVER!

Please forgive me if I am posting this in the wrong place, but I am not a blogger, tweeter, facebook user, or otherwise online all day to know how forums and threads work.
I also don't know why there is not a simple input link or method on any of the seemingly endless links and webpages I've been to before landing here, that would allow me to just say...
"Thank You Kristin / Verizon Customer Service for the most pleasant and complete customer service assistance I have ever experienced! EVER!
I am a frequent and generally satisfied caller to Verizon customer service. I have had the full range of not so accurate to more than willing to help reps over the years, but this last call (my 3rd today actually on 3 separate issues), on a late Saturday afternoon, with forever long hold times, was exceptional. So exceptional, that I undauntedly plodded through at least 20 webpages trying to post something about it.
Your pleasant demeanor, in spite of all the complainers you must get, the extra effort you put in to checking on facts, the time you took to call our other family share lines to verify functionality, and your positive company service commitment shined through like you actually, really, enjoy helping people out.
While you did not win me over as a new customer or save a disgruntled one from leaving, you have encouraged me to more readily promote Verizon Wireless Customer Support over any other system I've had experience with in all my 50 plus years.
Thank you
[Edited to comply with Terms of Service -employee number removed but available internally]

Unfortunately, I completely disagree.
On 10/2/2011 my wife, mother-in-law, brother-in-law, and I, went to one of your stores in Western New York. We needed to take my wife off her family plan with her brother and mother for which she was primary/owner, add her to my plan, and then make her brother the new primary/owner of the plan with his mother. My wife first purchased a new phone, paid for it, and then asked if she had any remaining balance on her account with her brother and mother so that our accounts would be clean after making the ownership change. The rep said yes and then began to attempt the account changes. After two hours of trying to do this, we were informed by the store rep (receipt says Donovan) that we would need to come back the next day or call because they couldn’t complete the changes for technical reasons. The next day (10/3/11), my brother-in-law and I returned and again tried to complete the transaction in-store but to no avail. We were told we needed to call the liability department and they would handle the switching of accounts. We did this right away in the parking lot outside the store and the rep on the phone took our info and eventually said we were all set.
A week later we get a bill dated 10/3/11 in my wife’s name saying she owes $164.47. We are confused by this considering the rep at the store said she had no remaining balance. Moreover, we were told it would be a month before our new bills would come. Thinking this was a mistake we waited a couple of weeks to see if our new bills game, during which my wife and I move to Virginia. Last week I received my bill which included my wife’s number and seemed to be accurate, so we assumed her brother would soon receive his which would include his mother but not my wife. Instead, he does not receive one and Verizon’s debt collection dept. begins to call my mother-in-law repeatedly, despite the fact that she has NOTHING to do with this. Strangely, no call from Verizon was placed to my wife, brother-in-law, or me.
Yesterday (11/10/11), I call Verizon and am told my wife needs to call but that it looks like the accounts were never switched despite us being told they were. My wife calls that evening and spends two hours explaining the situation to more than 5 different people who offer zero solution. After finally reaching a supervisor Shelly in the Liability dept., we are told the only way to resolve this is for us to pay the $164.47 balance and re-do the entire account switching process because they have no record of our previous transactions. We are condescended to, basically accused of making this up (despite the fact that my wife’s number was switched to my account) and shown absolutely NO appreciation for our time and frustration. To top it off, my wife’s call is dropped while on hold with Shelly. We call back customer service and after having to explaining the entire situation again, finally reach someone who says Shelly will call us back… she never has.
Out of options, we will now have to go into a Verizon store this weekend and try yet again to resolve this problem caused entirely by the incompetence of your staff. I have never experienced customer service this poor in my life, and if not locked into numerous contracts because of our family, we would leave your company immediately. Until our contracts expire, we all will share our story with anyone who will listen whether in-person and on the internet. This incident has ruined what had been before a very enjoyable experience with Verizon.
Thanks for nothing.

Technical customer service

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