Technical Fault With My Blackberry 9300

Hi I purchased a blackberry at the end of June of this year since September the trackpad has frozen and hasnt worked since. Any advice on what I can do to get it repaired?
Thank you

Hello,
All service, including warranty service, is provided by the seller of your device. If that was Orange, then go see them. If it was somewhere else, then go see them.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Need technical help with the blackberry curve 9360, smart pack BBPACK10, no internet or BBM

My connection has always been fine with BBM and internet, I have just changed to a smart pack called BBPACK10 where you recieve 100 minutes, 400 texts and BBM internet and emails for £10 a month. The texts and minutes are working fine on it but my BBM and internet isn't working it just doesn't have a connection does anyone know how to solve this please?

CharlotteEnt wrote:
Thanks for the reply, when I press register now it comes up with 'Restistration message queued. It will be sent once data coverage is available.' Alright ill try that now
CharlotteEnt
This error indicate that the problem is either with SIM account or the problem is with your Carrier Network . If you're unable to recieve the registration message then it is your Carrier who can help you in this regard . So , call your Carrier to confirm if they properly configured your account with BIS or if they were having any network issue.
Thanks.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BLACKBERRY 9300 3G EMAIL SETUP PROBLEM

good day guys! kindly help me with my blackberry 9300 email configuration..i followed the setup instructions found in blackberry but the problem is that the only setup is (i want to use a work email account with a blackberry enterprise sever). i am using my phone personally..how can i setup my email despite without the blackberry enterprise server..by the wat i am using a plan in globe telecom philippines.. Many thanks..awaiting further from your end..

FastFoward, try this...
using your BlackBerry browser, go to mobile.blackberry.com
scroll down to Communication
Select Email
Select what you want to setup and proceed from there.
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Blackberry 9300 Does not sound when reciving an incoming mail even in loud profile

Hi,
I have been experiencing some problems with my blackberry 9300, when I receive an incoming email, the blackberry does not sound but the led works, other notifications like pins and sms and call ringing, does sound in the loud profile; I had made a lot of things in order to repair this problem, I have made a hard reset to the BB, I have tried to set again the sound squeme in the selected profile, I have changed the bb to others profiles and I have also take out the baterry for some minutes and I have not make possible the bb sound again when i receive a email.
I would like to know if you you help me at this respect.
Thanks so much for your time,
JMC

Hi,
I Could repair it by myself, looking in the setup icon in the menu tray, the icon for Email Accounts was not checked, although the phone was recieving the emails, so I erased the email accounts and set them again and the phone began to make the distintive sound when an incoming email is recieved, so the sound returned and the problem was fixed.

Blackberry 9300 3G wont get past startup bar..

Well this is the first problem I have run into with the Blackberry 9300 3G. Noticed I didnt have a signal so I took out the battery and waited 30 seconds and reinserted the Battery. Problem is the white progress bar fills up to then end bar then stops there. Of course phone will not work when that happens. I taken out and reinstalled the battery numerous times with the same result. Any ideas on this one..

Hi
The following link will provide the guidance, just make sure you back-up and select the correct OS version for your device.
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Blackberry Best Advice - Back-up weekly
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Tethering a 3g 9300 with a Blackberry Play book

Firstly is it possible ?
If so how ?
Tim J Hall

Hello timjhall13,
Welcome to the BlackBerry Support Community.
The following post from the BlackBerry Help Blog will provide you with more information on tethering your BlackBerry® PlayBook™ tablet with your BlackBerry® Curve™ 9300 smartphone:
How to set up BlackBerry PlayBook Internet Tethering - http://bbry.lv/vFfSNJ
We hope this helps.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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Memory Card Issue with my BlackBerry Curve 9300

Hello,
I have been using the memory card for more than a year. It's a SanDisk or a ScanDisk memory card. It's 8 GB. I didn't use the card that came with my BlackBerry Curve 9300 phone. I'm always trying to delete files or to copy files, most of them are music files from my laptop to the memory card via memory card reader.
Now I am encountering a message that I need to repair the memory card whenever I try to insert it to my phone again. And most of the time whenever the phone automatically repairs it, some files are corrupted or considered as a "lost chunk files".
How can I recover those files? And why did it happen or always happen in the first place?
According to this site, you need to reformat it: http://www.techtalkz.com/tips-n-tricks/1535-memory-card-corrupted-here-solution.html
So what I did is to copied everything to my laptop then reformatted it completely.
It kinda solved the issue but for how long will I won't be experiencing the "repair memory card" issue and the "lost chunk files" issue?
Do I need another program to reformat the memory card and not to use the one that comes with every windows computer?
Does using a memory card reader or using a memory card adapter (for the microSD card) corrupts the memory card?
I have been researching on how to completely recover the files but I'm a bit confused.
There are a lot of recovery programs out there.
Can you guys help me out here? Thanks.
Here are the researches that I made:
http://www.diydatarecovery.nl/chkmate.htm
http://forums.crackberry.com/blackberry-torch-9800-f209/torch-freezes-media-card-corrupted-627384/
http://www.berryreview.com/2009/01/08/tips-tricks-recover-files-from-a-corrupted-sd-or-microsd-card/
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Media-card-corrupted/td-p/1181945
http://www.squidoo.com/recoverphotosblackberry
http://www.ehow.com/how_2129153_retrieve-pictures-corrupt-memory-card.html
http://panasonic.jp/support/global/cs/sd/download/index.html
http://www.datarecoverybook.com/drb/usb-drive.html
http://www.cgsecurity.org/wiki/TestDisk
http://www.memorycardrepair.org/memory-card-repair/downloads.html

vikram82 wrote:
Tried a couple of things. Still my issue is not resolved
I think you should try each and everyone of the solutions suggested in the link I provided, given that it covered both harware and software suggestions. And always reset the device by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2 after each step.
See if that resolves the problem.
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BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
Removed battery for an hour and put it back, still freezes.
Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

Problems with unlocked blackberry

curve 3g 9300
v5.0.0.846
        i recently unlocked my phone from rogers to fido, for the first 2 days everything worked fine but it still said rogers network. when i turned the phone on n off again it reset to the fido network but i am unable to view youtube videos (Says : An error has occurred attempting to play media.). i cannot use any of the apps using wifi even tho they worked before the reboot. and i cannot seem to set up my email account.
       i changed the apn to internet.fido.ca using fido as password n username, i went to the fido store, rodgers store n called both there technical support with no help.
         How can i fix this problem, ive searched many different forums but nothing seems to work

You left out one key thing... with Fido, have you registered your BlackBerry PIN on your Blackberry Internet Service account?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry 9300 solution for mep code (0 left)

Hi
Blackberry 9300 solution for mep code (0 left)
Help me please
Thanks...

Hi and Welcome to the Forums!
With zero tries left, there is only one official solution -- sending your BB to the RIM factory to have it totally reset. Your methods of requesting this service are the same as for all BB service...via your wireless service provider. If they refuse or if you have no warranty (due to a variety of reasons, this can be the case), then you must request this via paid incident support:
http://us.blackberry.com/support/programs/technical/incident.jsp
Be advised that, while I have no personal experience with this, it is my opinion that the cost of having this done will exceed the cost of just buying a new BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9300 White Screen Solution?

Device info
Carrier: Three UK
Blackberry 9300 OS Version 6.0 Bundle 2534 (v6.0.0.570,Platform 6.6.0.212)
Apps and free space
Free Memory on Device: 64134824 Bytes
Did a battery pull fix your issue? Temporarily
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
WhatsApp, BlackBerry Messenger, Twitter, Screen Muncher
My Question is if anyone can help me with the White Screen issue I am having, I took my phone into a shop to get it repaired the water indication on the screen had changed to pink and they said that they will clean the device and get rid of any water damage, before I had it cleaned it would go white screen very often but now it has been cleaned it I can use the phone it only seems to do it when I attempt to make a call, I have to perform a battery pull to get rid of the solid white screen, then when I restart the phone it lets me make a call. The staff in the shop I took it to said the screen seems to be working perfectly fine and that if the clean does not fix it then I will have to have the screen replaced which I dont see will help if it is working fine.
So I would really appreciate any help with this problem
Thanks

Hi Noncommercial,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing the white screen to occur on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Integrating Microsoft Outlook Web Access email address with a BlackBerry Internet Service account

Hi, I would appreciate some help from anybody that can.
I am a new BB user with a Curve 9300 and have been setting up my device. I have run into a problem and am at a dead end as far as solving it.
KB03133 at http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03133 describes what I am trying to do, my problem is as follows.
The KB contains 2 sets of instructions for achieving the same result, one, the first one to be done on the device and the second to be done on a PC.
In the first set of instructions, I get as far as step 4, step 5 shows an option "i will provide the settings" I dont have that option available, did I mention that the first thing I did when I took the phone out the box was upgrate to os6 and now I believe that this may have been removed as an option so; is there another way to manually provide email account settings on the device?
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
I have managed to add two other email accounts and create a new one from the device using the BIS service on the device but as I understand it the device logs you on automatically and therefore I dont have nor need the password on the device.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS

Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
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I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?

I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?

Hello zukafu,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Technical fault. Try later.

I've been having same problem for a long time. I have an Unlimited Korea plan and an Unlimited US & CANADA. While I'm on the phone to Korea, suddenly the phone mutes and can't hear each other. And then the skype message says "Sorry, we have a technical fault currently. Try later." I wait 5-20 minutes and try to call back to Korea, it keeps saying "...the technical fault currently. ... try later" I tried to find a Skype phone number which can't find. So I ended up chatting with skype. They told me I should unstall my skype from my pc and reinstall with the newest version. I did it. But NO HELP! I'm very fed up for a long time with the same problem. Can somebody help me???

I got in touch with sky on sunday who where very helpful, they sent an engineer the next day who told me the dish was in the wrong place on the back of the house as we are surrounded by trees ( the original engineer told me it would be fine there then had to return to put it higher). So he said it should go on the front of the house like everyone else in my road so 1 engineer took the dish off the back and the other put a new one on the front, they where very quick and kept me informed with everything they did so fingers crossed no more technical faults and the visit was free of charge but i have said anymore problems and i will go to Virgin but i will see how it goes for now

Technical Fault With My Blackberry 9300

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