Technical Monitoring - Mail: Acknowledge/OK

Hello experts,
I have three questions about mail notification in solution manager technical monitoring.
1. Acknowledge
Also when I postpone an alert in technical monitoring (maybe 1 week back) I receive an email about the problem.
Is this a bug?
2. OK/Acknowledge-Mail
Is there a possibilty to receive also an email, when the status is changed to "Acknwoledge/postponed" or to green-status (=OK)?
Kind regards

Hello Roland,
yes, but this does not make sense.
Because, I also hid the alert because I am already informed about the issue.
And so I don't want to get spamed with 100s of mails.
And I also would like to acknowledge my colleagues, that already one guy is working no problem.
Especially durring night-shifts.
Kind regards

Similar Messages

  • Technical Monitoring - Metric for Mail (SOST)

    Hi experts,
    does anybody know, if there is a metric in Technical Monitoring which checks the EMails of SOST?
    I mean especially, the amount of mails which are failed.
    Otherwise I will develop a customer metric.
    Kind regards

    Hi Christian,
    I haven't used for any template for SOST and not sure even on it's existence in delivered templates.
    However, you have this thing RZ20 to check number of emails in queue.
    You can use the metric in RZ20 and migrate it in Tech Moni.
    Make and test a custom alert using the below documents
    CCMS to Technical Monitoring Migration: Use case - Monitoring OS Processes in Technical Monitoring
    http://wiki.scn.sap.com/wiki/download/attachments/269157890/How+to+create+custom+CCMS+metrics+in+MAI.pdf?original_fqdn=w…
    Regards,
    Divyanshu

  • Where do I set the polling frequency for Technical monitoring in Solution Manager 7.1 SP10 ??

    Hi All,
    I am customizing my technical monitoring templates and would like to know :
    1. Where we can set the polling frequency for each metrics for triggering alerts through Technical monitoring in Solution Manager 7.1 SP10 ??
    2. Is it like each time our threshold is breached, it will send an alert irrespective of polling frequency ??
    I know the data collection interval time for each metrics in technical monitoring template but the as per my observation the polling frequency is different.
    Need your guidance.
    Regards,
    Manish K

    Hi Javier,
    Refer to the documentation 'MAI Alert Consumer BAdI Interface' under
    http://wiki.scn.sap.com/wiki/display/TechOps/Alert+Consumer+BAdI+Interface link for information on the input to the BAdI.
    Kind regards,
    Roland

  • Technical Monitoring for Logical host name

    Dear experts,
    We are in mid of technical monitoring finalisation.
    one of the interesting thing which i found with respect to the logical host name, we installed SMD agent on Virtual host name and our system is not with HA environment and no clustering. It is just a system with single instance.
    During the managed system configuration all the physical and logical host name reported by SMD autodiscovery, all went fine. But in Technical monitoring shows only virtual host name with the updated alerts , and logical host name only shows grey alert.
    virtual host shows alert here
    logical host name shows grey
    how can i get alert displayed for logical host name too? do i need to do some settings at the OS level , could you guide us?
    Thanks
    Jansi

    Hi Giri Raju Ayyagari,
    I am sorry, seems you are still not able to get my issue, moreover you get diverting my issue
    Here the problem is not at all related to agents on fly. thats the separate topic.
    We are having issue on Logical Host names where there is no HA environment, means only One logical host name created.
    I raised to SAP, l will update once the update from SAP given.
    Best regards
    Jansi

  • Technical Monitoring - DBA Connection red (failure)

    Hi experts,
    I have the following problem.
    In technical monitoring I have one managed system, on which the DB availability check is not working.
    The DB is a Sybase ASE 15.7
    In solman_setup->system config the DB connection is configured well (green status).
    Also if I open the dbacockpit of solution manager, I can see the DB of the managed system and the connection checks are working fine.
    But in technical monitoring, I get the alert that the DB is not available and also that "DBA Cokcpit Connection Status" = failure.
    If I go to the details of the alert, I also can't see the problem.
    I did already remove and add the system more often. Further I also did remove the connection in dbacockcpit and created it again.
    But now I don't have any further ideas.
    Hopefuly somebody can help me.
    Thank you

    Hi Christian,
    1st let us find the error related to this.
    Follow below KBA to find out the error that is causing the issue.
    2016715 - Metric Troubleshoot using MAI Tools
    Since, you are motioning a remote ASE database, make sure the below KBA is read and applied.
    1532253 - SYB: Remote DB Monitoring for SAP Sybase ASE
    Regards,

  • Integrate nagios with sap solution manager technical monitoring

    Hello,
    We are using nagios to gather the alert from the CCMS of the solution manager 7.1.
    Recently we start using the Sybase ASE DB 15.6 and 16 on SAP solution manager and Business suite. As the CCMS is not provided to monitor Sybaseand the only way to check sybase info is through the dbacockpit and the technical monitoring I would like to know if a concection is possible between nagios and the system monitoring in Solution manager so we can gather the needed monitoring informations.
    Best regards,
    Hassan khanafer 

    Hi,
    As far as I know there is no standard way of doing this at the moment.
    Take a look at using the non-SAP monitoring using OS Scripts as described
    below:
    http://wiki.scn.sap.com/wiki/download/attachments/355894795/Non-SAP%20Monitoring%20using%20OS%20Scripts.pdf?api=v2
    Kind regards,
    Roland

  • Is SAP-OSS RFC Configuration required for Technical Monitoring ?

    Hi Experts,
    I have not configured the SAP-OSS rfc connection.Is it required for setting up the technical monitoring(Tcode : SOLMAN_SETUP).
    If Yes can you please help me in solving the above problem.Our aim is to configure  technical monitoring for  system and self-monitoring.
    Thanks In Advance,
    Satheesh E

    Hello,
    I am assuming you are speaking about 100 concurrent users and not the entire company userbase.
    Core i5 (although is dual core underneath) is generally meant for desktops, having said this, please note that its difficult to arrive at any recommendation based on simply userbase. You need to have more data with you with respect to amount of transactions, concurrent users, peak period, load during peak period etc.
    You need to use SAP's quicksizer to calculate the amount of SAPS for your production servers, SAPS is the unit used to calibrate your hardware for running SAP Applications.
    If you provide your SAPS value to hardware vendor, they will advise what CPU rating and how many CPUs you need. They will infact tell you the entire configuration that you need.
    you can also buy the following book:
    http://www.sap-press.com/products/Sizing-SAP-Systems.html
    Regards,
    Siddhesh

  • How to send recursive deadline monitoring mails?

    Hi all,
    I have to send a deadline monitoring mails to the approver for every 3 days till the approver takes some action. I am able to send the deadline monitoring mail once by using 'LATEST END' tab.
    even tried using loop, but i am getting mails continuously.
    Please help me..
    Regards,
    Gautham P

    Hi Gautham,
    <b>Activation</b>
    Deadline Monitoring is activated by selecting a reference date /time for the relevant deadline (on the relevant tab page of step).
    <b>Reference date/time options</b>
    Creation date/time of the work item
    Creation data/time of the workflow
    A date in the form of an expression (derived from application
      context)
      E.g. 2 days for document type CMR, 3 days for CMR
    <b>Recipient and Text</b>
    Deadline Text and Recipient of deadline has to be mentioned on tab page Display text.
    NOTE:
    The deadline work item is completed when the deadline recipient processes it or the original work item is completed.
    In the task itself trigger to receive mails but only thing you have to maintain <b>Fork</b>.
    <b>Information on monitored workitem</b>
    Workitem Type: Dialog step
    Status: In Process
    Current Agent: xyz
    Thanks and Regards,
    Prabhakar Dharmala

  • Technical monitoring SAP ERP 6.0 NW 7.0 SP 28 in Solman 7.1 SP10

    Dear All,
    Solution manager 7.1 with SP 10.
    Added manged system SAP ERP 6.0 NW 7.0 SP 28.
    completed managed system and technical monitoring.
    But still not getting system in Technical monitoring -> system monitoring work center.
    Regards,
    Nikunj Thaker

    Hi Nikunj,
    Please check following:
    1831983 - How to display dashboards from SolMan 7.1 SP05;
    http://servcie.sap.com/rkt-solman   > SAP Solution Manager 7.0   > Technology Consultant & System Administrator   > System Monitoring / Administration
    www.service.sap.com/slr -> Service Level Reporting
    www.service.sap.com/ewa -> EarlyWatch Alert
    Here it is described how to activate such reportings.
    1909531 - Metrics in Interactive Reporting - Solution Manager 7.1
    All those points are covered by the ALM Reporting dashboard and other
    dashboards which are mentioned in 1831983 (and the SAP
    Documentation) which was already provided in this message. Please also
    check following notes:
    1862024 - ALM Dashboards not showing any information
    1570399 - Solution Manager BI reporting
    Thanks
    Vikram

  • SOLMAN 7.1 Technical Monitoring - System Monitoring - Host Grey

    Hi All,
    Wondering why my host monitoring in system monitoring is greyed out? I managed to get Technical Systems, Database and others work well but not Host Monitoring.
    I checked SAPHOSTAGENT is running fine, DAA and wily as well. Also, all updated to latest version. Template assigned to Host monitoring as well. All troubleshooting and logs leaves no clue.
    Any idea as i've run out of ideas.....
    Cheers,
    Nicholas Chang

    Hi Roland,
    I did check and below are what it returns:
    Configuration XML 7.01.01.20120305075238 did not reach the agent. Agent XML: 
    No measured values have been reported by data provider. 
    No measured values were ever calculated.
    However, when i click on the "FIX" icon, nothing appears........
    I've changed the metric for "Host" managed object, assign and activate, rerun technical monitoring setting.
    i dont find any useful thread on SDN nor SMP. I've drill to landscape browser, agent log, daa log, extractor and etc but to no avail. However, i did get host info on Wily and E2E.... just wondering???
    Any clues?
    Thanks,
    Nicholas Chang

  • Disable EWA Alerts ins Technical Monitoring

    Hello,
    I would like to disable certain "Early Watch Alert" Alerts in the Technical Monitoring application of Solution Manager 7.1.
    E.g. in my setup we get the warning that EWA:Security-Alert: "Security-related SAP notes have not been applied"...
    Since this will be the case for most systems most of the time I don't want the warning to appear in the technical monitoring Dashboards.
    I figure, that these alerts propably have something to do with "EWA Integration into MAI" and also that a "Early Watch Alert Template" seems to exist.
    Unfortunately I'm not able to configue this template.
    Do any of you know where "EWA Integration into MAI" or the above mentioned template can be customized?
    Best Regards,
    Thorsten

    Hi,
    Other way, you can manually deactivate metrics from the Technical monitoring setup, template maintenance-> select the template -> uncheck the EWA metrics.
    Thanks
    Jansi

  • Technical Monitoring: customizing cancelled batch jobs metric

    We have recently implemented Solution Manager Technical Monitoring.  We are struggling with the Number of cancelled jobs metric.
    Our issue is that users have the ability to cancel their own background jobs.  This of course triggers the alert.  So, from that standpoint this alert can yield a lot of "false positives".
    On the other hand, we do have jobs where we would like an alert - jobs by name, by ID, by program...etc.
    However when I look at the Data Collection tab for the number of cancelled jobs metric(s), the parameters are very basic and don't provide any parameters to filter out jobs based on regular expressions as some other metrics do.
    Does anyone have any insight into how this metric could be customized?  Or, more ambitiously, could this be implemented as a brand new custom metric?  If so, this seems to be a more involved process and we haven't seen a real comprehensive "guide" on how to create and implement a brand new custom metric so if anyone has any experience or documentation to share that would be greatly appreciated.
    thanks,
    Jeff Henke

    Hi Jeff,
    I have been through the exact scenario in my previous project and can relate to your frustration.
    The issue is that Technical Monitoring only plays with numbers when it comes to Job monitoring. This is also because Jobs are considered more of a Business related function.
    Therefore, the best option would be to go for BPMon for jobs monitoring. This is the way I went and got a lot of success with it.
    Once you have setup the BPMon structure - basic setup etc, Solution etc.
    Goto BPO Workcenter and configure the monitoring object of type Simple job.
    Here you can specify wildcard within the jobs that you want to monitor. for eg, *ERP*SO* - this would monitor all Sales order jobs for all country etc.... you then have to (ofcourse) define all the other components like notifications etc settings.
    A detailed document created in SCN - Job Monitoring using BPM
    Now as the email notification that comes out of the alert is pretty standard and at least didn't meet my requirements, so I wrote a BADI and configured the same within the Monitoring object to call this BADI.
    You can see a complete step by step implementation of my BADI in SCN Customize Email Subject in Solman 7.1 using BADI
    Hope this helps
    All the best
    Regards
    Deepak

  • Technical monitoring in solution manager 7.1

    Hi ,
    Can you please some one provide the technical monitoring(7.1) document.
    Thanks in Advance.
    Vijay R.

    Hi Vijay,
    Please check the below link
    System Monitoring - How-to Guides - Technical Operations - SCN Wiki
    http://wiki.scn.sap.com/wiki/download/attachments/269157890/Setup+System+Monitoring+and+Alerting.pdf?original_fqdn=wiki.…
    Solution Manager 7.1 Technical Monitoring - YouTube
    https://websmp209.sap-ag.de/~iron/fm/011000358700000209892011E/002007974700003419442012WRK2?TMP=1403552583690
    Rg,
    Karthik

  • ABAP Central Service not available alert in Technical Monitoring

    Hi Gurus,
    Need help with this alert which i am getting from Solman 7.1 SP10.
    ABAP Message Server Status
    XXX-ABAP
    3
    3
    3
    No process found for: msg_server(.*)
    I have already checked following notes but no luck
    1419603 - Missing ABAP SAP Central Services (ASCS) instance in SLD/LMDB
    1916237 - ABAP Central Service not available alert in Technical Monitoring
    Our managed system kernel is 720 P 401 as per-requisites for the sld registration.
    Have tried few things here and there but no luck.
    Please suggest is any has any suggestion or solution.
    Dev

    Hi Roland,
    I followed the note 1717846 and performed all the steps successfully.. But still no luck with ASCS in SLD.
    Any ideas or suggestions .?
    Attaching the logs for your reference:
    Tue Apr 15 15:52:23 2014 Parsing XML document.
    Tue Apr 15 15:52:23 2014 Supplier Name: BCControlInstance
    Tue Apr 15 15:52:23 2014 Supplier Version: 1.0
    Tue Apr 15 15:52:23 2014 Supplier Vendor:
    Tue Apr 15 15:52:23 2014 CIM Model Version: 1.5.29
    Tue Apr 15 15:52:23 2014 Using destination file '/usr/sap/XXX/SYS/global/slddest.cfg'.
    Tue Apr 15 15:52:23 2014 Use binary key file '/usr/sap/XXX/SYS/global/slddest.cfg.key' for data decryption
    Tue Apr 15 15:52:23 2014 Use encryted destination file '/usr/sap/XXX/SYS/global/slddest.cfg' as data source
    Tue Apr 15 15:52:23 2014 HTTP trace: false
    Tue Apr 15 15:52:23 2014 Data trace: false
    Tue Apr 15 15:52:23 2014 Using destination file '/usr/sap/XXX/SYS/global/slddest.cfg'.
    Tue Apr 15 15:52:23 2014 Use binary key file '/usr/sap/XXX/SYS/global/slddest.cfg.key' for data decryption
    Tue Apr 15 15:52:23 2014 Use encryted destination file '/usr/sap/xXX/SYS/global/slddest.cfg' as data source
    Tue Apr 15 15:52:23 2014 ******************************
    Tue Apr 15 15:52:23 2014 *** Start SLD Registration ***
    Tue Apr 15 15:52:23 2014 ******************************
    Tue Apr 15 15:52:23 2014 HTTP open timeout     = 420 sec
    Tue Apr 15 15:52:23 2014 HTTP send timeout     = 420 sec
    Tue Apr 15 15:52:23 2014 HTTP response timeout = 420 sec
    Tue Apr 15 15:52:23 2014 Used URL: http://sapr6bv:51600/sld/ds
    Tue Apr 15 15:52:23 2014 HTTP open status: true - NI RC=1
    Tue Apr 15 15:52:23 2014 HTTP send successful.
    Tue Apr 15 15:52:23 2014 Return code: 200 --- Return message: (OK)
    Tue Apr 15 15:52:23 2014 HTTP response: Success. HTTP status code: 200
    Tue Apr 15 15:52:23 2014 ****************************
    Tue Apr 15 15:52:23 2014 *** End SLD Registration ***
    Tue Apr 15 15:52:23 2014 ****************************

  • Technical Monitoring - Metric Sybase Performance

    Hi experts,
    are there any performance-metrics in technical monitoring for database "Sybase"?
    I found metrics like physical reads and writes or logical.
    But they are only for temp-db usage.
    So I think not really relevant for performance, or are the relevant?
    I am not really sure what it means.
    What I am looking for is like, how many reads/writes per seconds and what was the average time for <SID>-DB.
    Also I don't get any results for Disk Reads/Writes per Seconds.
    Kind regards

    Hello Giri,
    I had a discussion with this about SAP.
    And no, it is not possible to create customer metrics regarding ASE-performance.
    All ASE-performance metrics get calculated within ST-PI coding and are hardcoded.
    So there is no kind of "extractor" like CCMS which can be used.
    Sure, it would be possible to code your own performance-calculation, but therefore you need to access the ASE-data, which I don't know how to realize.
    However, in SP12 a lot of new ASE-performance metrics will be delivered.
    So looking forward.

Maybe you are looking for

  • Automatic event creater in iCal

    I work at a school that has a seven day cycle: A through G days. I am trying to create a workflow that will automatically create events (my classes) for each day in my cycle. For example, this Thursday will be an A Day, and I will have one class from

  • Photoshop Type Library Error

    Hi, Anyone can tell me the cause of this error "Additional information: QueryInterface for interface PhotoshopTypeLibrary.IPhotoshopApplication failed.". I'm using photoshop cs3 type library in VB.Net. Below is my codes Imports PhotoshopTypeLibrary S

  • Repair Disk Permissions question...

    I keep getting this after I repair disk permissions : "Permissions differ on "System/Library/LaunchDaemons/com.apple.usbmuxd.plist", should be -rw-r--r-- , they are -rwxr-xr-x . Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Reso

  • Photo quality in iphoto

    Hi, I have read every stream I can find about iphoto and finding the original quality photos, but nothing has worked for me. My problem is, I am importing photos that are 8mb. Once in iphoto'08 they are converted to 1mb. Now, I have dragged photos fr

  • ColdFusion 9 Enterprise - Error Connecting to Oracle

    Hi, I'm in the process of configuring our production server with ColdFusion 9 Enterprise. The prod build is carried out according to the same build document used to implement our DEV and QA environments which are working correctly. When setting up th