Technical Services for Zen Xtra in Boston,

Hello guys
I have a little problem with the headphone jack of my Zen Xtra 40 GB.
Does anybody know where can I go in order to get technical services here in Boston, MA?
Thanks a lot!

Just look at the support pages here for who to contact in the USA.

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How does someone become a beta tester for Zen Xtra Firmware

I have a lot of experience in Hardware/Software integration and am interested in becoming a beta tester for Zen Xtra firmware. Is there someone that a mod could put me in touch with to pursue this oppertunity?
Thx in Advance
Dustin

There is a beta programme, but I'm not sure how you apply to be a tester.
At a guess Creative pick people they know, or if they need to recruit they'll post on the forum.

How about a status update on mtu for zen xtra--i want napster to

hey creative,
any word on the update for mtu support for the xtra? napster is announcing the official release of napster to go, but as it currently stands, you can only use it on the micro, not the touch or the xtra. for a number of months we have been hearing that the release was just around the corner....any update?

To whom it may concern,
I am replying to a post from 2004 about Napster to go compatibility with the Nomad Zen Xtra 40gb.
I have to say I am very upset that on July 8th, 2005 I bought the Zen Xtra 40gb after seeing THAT day that the Napster to go Service will be available soon from Creative. <This is on the NTG web page>
I went to Best Buy, and bought the Zen...and today am pissed off to find that the firmware upgrade that is "Coming soon" was announced as far back as 2004!!
This is REALLY upsetting and I am considering returning the Zen for an I-Ri'ver.
Now, don't get me wrong, I LOVE the Zen xtra 40gb to death.. and don't want to give it up.. but the Napster to go Service is way too tempting and was a major decision when I bought the Zen Xtra.
So, any news on the firmware? Is it ever coming? Or do I return my player?
Thanks!
Scott Hollander
[email protected]

Firmware Update 2.10.03 for Zen Xtra and Yahoo! Music Unlimi

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

Need Help For Zen Xtra - it is as good as a brick right

My Zen Xtra cannot transfer files anymore
I have no idea why, but I am close to formatting the thing
I can still see what files are on the player
When I browse, The Data Folder takes VERY long to load, but the Music Folder doesn't take AS long
I have 300+ albums and over 3000 files on it
Is there any help for my player?
Thanks
Message Edited by WuTang36 on <SPAN class=date_text>0-9-2006 <SPAN class=time_text>03:7 AM
Message Edited by WuTang36 on <SPAN class=date_text>0-9-2006 <SPAN class=time_text>06:2 AM
Message Edited by WuTang36 on 0-9-2006 06:2 AM

I had EXACTLY the same problem.... i had to send the zen xtra back... never found out the exact problem, but in my opinion there was a problem with the usb connection on the unit.
I lost pretty much 50gigs worth of music and files
The player would connect but browsing took forever and transfers always timed out

Firmware update for Zen Xtra, a simple quest

Hello,
I have purchased my zen xtra on July. It works just fine. When i go to "about" in the menu to see the player's version it says .03.02. I don't know if i need to upgrade the firmware because nomad's page for upgrade provides a firmware with same number: Creative NOMAD Zen Xtra firmware update version .03.02
Does it mean i already have the latest firmware version in my player or do i still have to upgrade it's
Thanks!
Al

Alrichi,
If your player already showing the exact same firmware version as with the download then you would already have the same firmware version. You do not need to update again.
Jason

Problems with firmware 2.10.03 upgrade for Zen xtra 3

Recently I attempted to upgrade the firmware on my Zen Xtra and the upgrade failed and I was unable to turn the unit back on. I send the unit into Creative and was advised that the player has no power and that it needs to be replaced for $95.00. I am not clear how I went from a working unit to this condition by attempting a firmware update. Does anyone have a similar experience?

just had exactly the same thing happen. Started to load the new firmware and player stopped dead, tried everything recommended, reboots, change battery, delete/rebuild USB drivers. Nothing. Talked to Creative and got RMA and the Test Results as of tonight was "No Power with Battery" Waiting to hear what that means. The player was fine it was their software that was bad.

2.10.03 Firmware for Zen Xtra: Is software interface differe

My firmware update worked perfectly and I can drag and drop from Windows Explorer to my unit. However, now I can't access my music with the same options I had before. Is this all there is? Do I now have to wait until a new firmware is designed without this omission? Has anybody updated their firmware successfully, with a unit that is working normally, and now they are dissatisfied with the new interface and the lack of options to search for music on their player? If so, is there any fix?
Please help if you have anything to offer, I'm desperate.

Thanks Chainsaw,
What I meant was, is the software interface within the Zen Xtra unit different. I have already installed the new Creative Explorer version. When I try to access my music now an example would be: I go into my music library, scroll down to Genres and select that, then scroll to R&Band select that; now, is where my new problem begins. Instead of offering me the option to View Artists within my R&B collection, I'm only given the option to Open the R&B file where it then displays all of my albums alphabetically or all of the individual songs (in the entire R&B collection) alphabetically. Before, I could search the Genres by Artist and then album. Now in order to search by Artist I have to search for an artist by searching through a file containing every artist, in every genre on my player. This is way too cumbersome and I'm very sorry that I updated the firmware now.
Incidentally, my son just bought the Zen Touch 20GB and we downloaded the 2..0 firmware on his player. It seems to be working fine with dragging and dropping files from Windows Explorer (Media Center 2005). The firmware on his unit has a proper filing system like I had before.
This is just a thought......what would happen if I tried to load the Zen Touch Firmware 2..0 onto my Jukebox Zen Xtra to replace the 2.0.03. Just wondering. It is a later release so it might take. Any help would be greatly appreciated.
Pun

Auto power supply for Zen Xtra 40

Just bought a Zen Xtra 40GB and can't seem to find an auto cigarette lighter type power adapter for it. Does one even exist?
Thanks.
ub52

Ub52,
The power adaptor is located here:
http://us.creative.com/products/prod...7&product=0768
It is back is stock and available.
Jeremy

Car adapter for zen xtra 40 or 60

Hello all!
I did do a message search for this question, but I couldn't find what I was looking for...so I apologize in advance if this has been asked and answered.
I'm thinking of buying a zen xtra 40 or 60 GB tomorrow, but I really need the car adapter to charge and/or play it. Is there one available? I read on an Amazon review that you could buy one at Radio Shack or Bed Bath and Beyond? Can anyone verify this?
Any help would be greatly appreciated as my decision is based upon this answer...
Thanks
dave

I had the same problem.
The car charger for the Zen Xtra is not listed on the main page accessories:
http://us.creative.com/shop/shopcategory.asp?category=3
You have to go to the Zen Xtra page first and then look in the accessories to find it:
http://us.creative.com/products/prod...t=9288&nav=acc
Weird!

Covers For Zen Xtra 40

They should make changable covers for the zen xtra. or do they already?

SSR wrote:
I'm guessing they won't make any for the Xtra.
Yeah, I agree... the Xtra is over a year old; If they were going to relese acessories like more covers, my guess is that they would have released them when the player first came out.

Creative support service for Zen Mi

This is my first post. I just want to share my experience regarding the Creative support service. Please accept my apology if I posted on the wrong thread.
My Zen Micro mp3 player was faulty and it was retained by the Creative service centre in Singapore. It has been more than TWO weeks and I receive NO update from them.
I called up today (waited more than 0mins on telephone) and the helpdesk told me politely and apologized to me that my player is not ready for collection. I wanted an explanation but according to the helpdesk, there is NO available manager I can talk to at the moment. I was told to call 4 hours later to speak to the person who attended me on the day I brought my player to the service center. I only know there is a delay in shipment for the parts. The Zen Micro is still selling in the market, which I confirmed with the helpdesk.
For those who owned the product, be prepared and good luck with your player.
For those thinking of buying the product, no comment...
I am not targeting any parties or individual. I am a very happy owner of several Creative products like the SoundBlaster, 2. speakers system, Zen Micro player, my recent purchased of a complete Home Entertainment stuffs that included the 7. speakers system and Decoder etc. Sadly, I am very disappointed with the Creative support service over this issue and seriously would reconsider in supporting this home-grown listed company. I do heard of cases where users got one to one exchange when they reported a faulty unit. For my case, it is been more than TWO weeks and Creative is unable to do something about it... and yet they are selling it...
As a proof:
My Retention Slip Job No is: 32856.
Anyone who need clarification: [email protected]

joetkt,
I will get someone to look into this for you.
Jason

I love my Zen Xtra but

it would be nice to be able to find a car charger for it.
I do a lot of travel and the battery is always dying on me during the longest stretch of driving or while I am in the middle of a shoot. A bit frustrating when you are hours from the next possible time to stop long enough to charge up.
Is there a car charger available for the Zen Xtra and if not...why not?
It seems one of the most opvious items that should be available for every portable player at time of release and should be made available in the package at time of purchase.

Yes, Battery Car Charger exists. I've got mine on eBay & it works perfectly for my both MuVo2 & Zen Touch. The same thing would be for Zen Xtra. It also very cheap - just about $2 overall. Some people on forum say that it's not good to buy uni'versal car chargers for mp3players, but I don't care , because if power output is 5V, it's perfect for any device that requires this amount, just like all Zens & MuVos.
Here's the link:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=86533&item=5757684 203&rd=&ssPageName=WDVW

Nomad jukebox zen xtra driver for use with Vista 32 b

Hi,
I just registered in an attempt to find a solution to using my Nomad Jukebox Zen Xtra player with Windows Vista 32 bit operating system. Unfortunately, my old computer died and all was lost so when I purchased a new computer I naturally went with the most recent operating system, it never occured to me that my wonderful MP3 player would be considered obsolete (my various printers are all much older than my mp3 player and they all work just fine, my multiple?digital cameras too) anyway, I am running around in circles and I would not consider myself highly technical. I cannot download the latest creative firmware because without a driver my device is not recognized, and thus, creative will not complete the download since my device is not recognized...... when I go to microsoft to look for "nati've drivers" as suggested by Creative somewhere in the maze I have been stumbling through, the link I found in a search on Microsoft's website sends me to a creative labs link that...interestingly....no longer exists.... I sent an email to customer support, but they happily sent me a form letter stating that my warranty is out of date so they have no assistance to offer unless I pay for a half hour of their time in advance, and I find it odd that I should pay money to risk being told that they have chosen not to support this device, because if I pay money to hear that I will immediately hate this company, and I don't want to throw in the towel just yet, anyway, another option stated in the form letter was to use this forum, so I am trying really hard to state the circumstances of my dilemma in a fair and open way. It seems to me that with all the energy that was put into that form letter, they could have written a letter that would address this issue directly as I cannot fathome that I am the only one with this problem. So, per the suggestion of the form letter, I am here to ask if anyone knows of a solution to making a Nomad Jukebox Zen Xtra work with Windows Vista 32 bit operating system.....if there is none, then at least I will hear about it without paying Creative money to tell me so. If I should post my request to a different thread/topic area?on the forum, that information would be greatly appreciated too as I have never used a forum before and alot of the information on this site is more technical than I am used to. Thank you to anyone that can offer some guidance or a clear solution. Signed by a baffled Creative customer....Dani

Try reading this thread. I had the same problem and the solution worked for me. http://forums.creative.com/creativel...a&message.id=7?

Cases for the Zen Xtra and which online servi

I just bought a Zen Xtra 30 GB and would like to get some safe way of carrying it when I jog. Either a fanny pack or arm band. Has anyone seen these. If so where? Also what online services work with this device. I saw Napster works directly with the micro.

I've not seen either specifically for the Zen, but I'm sure you can get a generic belt based case from something like a camera shop. Or use a case e.g. Vaja, that has a belt connector.
Currently the Xtra will support any service that uses normal WMA DRM (or of course the very few that use MP3). It won't support PlayForSure (and Janus DRM) yet, but a new firmware is supposed to bring this. See the FAQ.

Technical Services for Zen Xtra in Boston,

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