Technical Support - End of maintenance dates ?

Hi,
Expert advise requested. Could some one please let me know the end of maintenance dates for the following.
BW 3.0
Content release 3.3
Plug in 2003_1
Where can I get this information from service website.
and what would your suggestions be to upgrade to BW 3.5 and the technical content, and Plugin.
Thanks a lot

Hi John,
Your R/3 plug-in will be in mainstream maintenance until end of January 2006 ( https://websmp202.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000477981& ) and BW (regular maintenance) until November 2005.
You can obtain more infos in this document https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/upgrading to sap bw 3.5.pdf .
Hope this helps.
Bye,
Roberto

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Missing the end of software maintenance date in Product Alert

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It means that the particular business unit within Cisco did not declare that milestone for the product on the Cisco.com end of life bulletin.

After installing the latest software from apple on my Iphone4, I have not been able to retrive my saved data in contact list and notes, evidently I did not create a back up to the system first? is there any solution to restore my system. technical support

how do I restore my system or my lost contact list and notes, that I lost when I upgraded with I tunes. technical support and store people where unable to help
I tried many solutions, but none seeemed to work, any genius suggestions?
I think this is a flow in the system when you can not do restore. which should be done automaticaly, we are not all computer savy?!

Go to iTunes menu, EDIT/PREFERENCES/DEVICES tab, do you see any Backup files with Date and Time? These are the backup file you have everytime you sync your device to your iTunes.
Now close the dialogue box, connect your device to your computer. In iTunes left Pane, your iPhone will appear under "Devices". Right mouse click yout iPhone and select Restore from backup, select the backup from Date and Time you can remember that has all the contacts and notes and proceed from there.

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
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Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
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HT1222 Hi, what is the support end date for Quicktime 7.7.3?

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Hi
<b>Have you tried reading the details of the PO Releaser using the BAPIs ?</b>
BAPI_PO_GETRELINFO
BAPI_PO_GETITEMSREL
BAPI_PO_GETITEMSREL            List Purchase Orders for Release (Approval): New as of 4.0A
BAPI_PO_GETRELINFO             Display Detailed Release (Approval) Information on Purchase Order
BAPI_PO_RELEASE                Release Purchase Orders
BAPI_PO_RESET_RELEASE          Cancel Release of Purchase Orders
<u>Related link -></u>
Re: How to fetch data from back end for PO?
Hope this will help.
Do let me know.
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Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Investigating a problem that's beyond the readily available technical support.

I've been having a problem with LR 4.4, apparently with a corrupt catalog, about which I've spoken at length with Technical Support in India several times, with discouraging results. The first three calls were with first-level support people; it became abundantly clear that the knowledge of these people is very limited: they couldn't even comprehend the nature of the problem. I then spoke this Friday evening for about three hours with a supervisor, a very pleasant man who clearly had a quite sophisticated knowledge of the workings of LR4 and tried very hard (and long) to help me resolve the problem. After three hours of meeting with continued frustration, he suggested he'd bring up the issue with colleagues at a Technical Support meeting they're having this coming Monday and then call me back. In the meantime, when I tried to start up LR to explore the problem further on my own, I found that it wouldn't launch. I've been through some of the more thoughtful discussions about this issue on this site, but none I've seen so far looks promising.
At this point, there seems to be no recourse with Adobe, beyond calling the Technical Support number that connects me with the facility in India. Does anyone know of any other approach?
Thanks for your attention.

I'll give it a try, but it's best done with a screen-shot, which I now can't make because I after my last telephone support session, I can't launch LR.
My catalog is corrupt. That was revealed by the support supervisor during the recent three-hour marathon session in which I gave him control of my computer. He elicited a corrupt-catalog error message, but unfortunately I don't know how and I don't have a copy.
I'm running LR 4.4 under Windows 7 (updated) on a Dell Optiplex 760. My image files are arranged chronologically under C:/Users/MyName/My Pictures in folders by year, one folder per year. Within each year there are sub-folders containing the image files (mostly Nikon raw), one for each date on which the images were captured. (For example, C:/Users/MyName/My Pictures/2013/2013-04-24.) (My image files occupy about 400 GB of disk space and are backed up, as are my Lightroom data.)
The main superficial symptom of the problem is the following: For the most part, the arrangement of folders in LR (as seen in the left panel in the Library module) has exactly the same struture (e.g., My Pictures/2013/2013-04-24), except for the year 2013. That year's folder contains many but not all of the by-date folders that are on the hard disk. However, I have imported those files. They appear under a second top-level folder in LR, the exact name of which, I can't recall for sure. Those folders cannot be moved into the proper tree because the folders already exist there. Now, when I try to import new recently captured images, they appear by date-of-capture under the second top-level folder, not the the "proper" one.
One could argue, "Why not just go along this way since what really counts is organizing your images by collection sets, collections, keywords, etc.?" While I sympathize with this suggestion, I have two problems with it. 1) I rely quite a bit on a well-organized folder structure and 2) the problem reflects a corrupt catalog (with other unknown consequences down the road).
I'm hoping that the support supervisor will have a solution on Monday, but I'm not confident. Furthermore, what little confidence I at the end of the support session was further eroded by finding that I couldn't launch LR. I realize I could try re-installing LR, but the problem is messy enough as it is.
It's possible that I created this problem myself somewhere along the way during a recent version upgrade (and catalog upgrade) and subsequent manipulations, but regardless of the cause, I need to have it fixed. Unfortunately, trying to deal with Adobe support is like dealing with a brick wall.
Thanks for your attention.

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Java.sql.SQLException: Io exception: End of TNS data channel

Hello folks,
Has amyone encountered this exception? If so, could you please shed some light for what might be going wrong?
Here is my confuguration:
400MB RAM
1.2GHTz processor
Win2K Pro
Oracle server 9.0.1
JDBC Thin driver (libs for 9.0.1)
Scenario:
My Java code uses Oracle Spatial to insert SDO_GEOMETRY objects into my DB model.
I have a config file where I store my connection properties, e.g.,
<DBConnection name="twatest">
<JDBCDriver>oracle.jdbc.driver.OracleDriver</JDBCDriver>
<URL>jdbc:oracle:thin:@saturn:1521:saturn</URL>
<Username>user1</Username>
<Password>twatest</Password>
</DBConnection>
We have 2 schemas defined: user1 and twatest.
The problem first occured when I switched from user1 to twatest. Consequent attempt to run the process as user user1 failed! The Java SQL statements do not use schemas (so they default, I suppose, to the default schema for that particular user, in our case being user1-->user1, twatest-->twatest).
The problem happens in the following Java class (search for "HERE" to see where exactly the problem occurs):
package com.vividsolutions.twatest;
import java.util.*;
import java.sql.*;
import oracle.sql.*;
import oracle.sdoapi.OraSpatialManager;
import oracle.sdoapi.geom.*;
import oracle.sdoapi.adapter.*;
import oracle.sdoapi.sref.*;
import com.vividsolutions.twatest.parser.*;
import com.vividsolutions.twatest.config.*;
import com.vividsolutions.twatest.model.*;
* This class is responsible for loading lakes into the SDO Oracle Spatial DB.
public class LakeLoader
static boolean initialized = false;
private static GeometryFactory gF;
private static SRManager srManager;
private static SpatialReference sref;
private static GeometryAdapter sdoAdapter;
public static void loadLake(EdgedLake slake, Connection conn) throws Exception {
com.vividsolutions.jts.geom.Envelope e = slake.getEnvelope();
if (e == null) {
System.out.println("Invalid envilope (feature ID="+slake.getFeatureId()+")! Ignoring...");
return; // ignore lake - it's invalid (no envilope)
if (!initialized) {
initialize(conn);
initialized = true;
Geometry geom;
STRUCT str;
// insert Lake
String lakeQuery = "INSERT INTO lake " +
"(lake_id, area, bounding_box, name, instantiation_date) " +
"VALUES(?,?,?,?,?)";
PreparedStatement ps = conn.prepareStatement(lakeQuery);
int lakeId = getId(Lake.ID, conn);
ps.setInt(1, lakeId);
ps.setDouble(2, Double.parseDouble(slake.getArea()));
// Creates a 2-D rectangle (special case of Polygon geometry).
geom = gF.createRectangle(e.getMinX(), e.getMinY(), e.getMaxX(), e.getMaxY());
ps.setObject(3, sdoAdapter.exportGeometry(STRUCT.class, geom));
ps.setString(4, slake.getName());
ps.setTimestamp(5, new Timestamp(new java.util.Date().getTime()));
ps.executeUpdate(); // <-- HERE I got: java.sql.SQLException: Io exception: End of TNS data channel
//ps.close();
String ringQuery = null;
int ringId = 0;
List shellEdges = slake.getShellEdges();
if (shellEdges != null && shellEdges.size() > 0) { // if there is valid shell, insert it...
// insert shell Rings
ringQuery = "INSERT INTO ring (ring_id, lake_id, type) VALUES(?,?,?)";
ps = conn.prepareStatement(ringQuery);
ringId = getId(Ring.ID, conn);
ps.setInt(1, ringId);
ps.setInt(2, lakeId);
ps.setString(3, Ring.SHELL);
ps.executeUpdate();
//ps.close();
// insert shell ring Edges
insertEdges(shellEdges, lakeId, Ring.SHELL, ringId, conn);
List holeEdges = slake.getHoleEdges();
if (holeEdges != null && holeEdges.size() > 0) { // if there are valid holes, insert them...
// insert hole Rings
ringQuery = "INSERT INTO ring (ring_id, lake_id, type) VALUES(?,?,?)";
ps = conn.prepareStatement(ringQuery);
ringId = getId(Ring.ID, conn);
ps.setInt(1, ringId);
ps.setInt(2, lakeId);
ps.setString(3, Ring.HOLE);
ps.executeUpdate();
//ps.close();
// insert hole ring Edges
insertEdges(holeEdges, lakeId, Ring.HOLE, ringId, conn);
ps.close();
private static void insertEdges(List edges, int lakeId, String ringType,
int ringId, Connection conn) throws Exception {
if (!initialized) {
initialize(conn);
initialized = true;
Geometry geom;
STRUCT str;
// insert shell ring Edges
String edgeQuery = "INSERT INTO edge " +
"(edge_id, lake_id, ring_type, ring_id, edge_sequence, shape) " +
"VALUES(?,?,?,?,?,?)";
int edge_sequence = 0;
for (Iterator it=edges.iterator(); it.hasNext(); ) {
Edge edge = (Edge)it.next();
geom = gF.createLineString(LakeFactory.edgeToArray2D(edge)); // 2-dimensional coordinates
PreparedStatement ps = conn.prepareStatement(edgeQuery);
int edgeId = getId(Edge.ID, conn);
ps.setInt(1, edgeId);
ps.setInt(2, lakeId);
ps.setString(3, ringType);
ps.setInt(4, ringId);
ps.setInt(5, edge_sequence++);
ps.setObject(6, sdoAdapter.exportGeometry(STRUCT.class, geom));
ps.executeUpdate();
ps.close();
* @param key This can be: "lake", "ring", or "edge".
* @param conn The connection to use.
* @return the unique ID corresponding to the given key.
public static int getId(String key, Connection conn) {
int id = -1;
try {
String query = "SELECT "+key+"_SEQUENCE.NEXTVAL FROM DUAL";
Statement stmt = conn.createStatement();
ResultSet rs = stmt.executeQuery(query);
while (rs.next()) {
id = rs.getInt(1);
stmt.close();
} catch(SQLException sqle) {
sqle.printStackTrace();
return id;
private static void initialize(Connection conn) throws Exception {
gF = OraSpatialManager.getGeometryFactory();
// Set spatial reference system in which the geometries will be created
srManager = OraSpatialManager.getSpatialReferenceManager(conn);
sref = srManager.retrieve(8307);
gF.setSpatialReference(sref);
sdoAdapter = OraSpatialManager.getGeometryAdapter("SDO", "8.1.6",
null, STRUCT.class, null, conn);
public static void main(String args[]) throws Exception
String[] xmlLakeFiles = {
"lakes101to1400.xml",
"lakes1401to10000.xml",
"lakes10001to20000.xml",
"lakes20001to30000.xml",
"lakes30001to40000.xml",
"lakes40001to50000.xml",
"lakes50001to60000.xml"
PropertyManager pm = new PropertyManager();
int numberOfLoadedLakes = 0;
try {
pm.initialize();
Map modelMap = (Map)pm.get(XMLConfigFile.MODEL_MAP);
LakeModel lakeModel = (LakeModel)modelMap.get(LREConcreteLakeModel.NAME);
Connection connection = ConnectionManager.getConnection();
lakeModel.setConnection(connection);
for (int i=0; i<xmlLakeFiles.length; i++) {
long then = System.currentTimeMillis();
System.out.println("Loading lake "+xmlLakeFiles[i]+"...");
numberOfLoadedLakes = lakeModel.loadModel(xmlLakeFiles);
long now = System.currentTimeMillis();
System.out.println("Loaded "+numberOfLoadedLakes+" lakes!");
System.out.println("Execution time: "+(now-then)/1000+" seconds!");
System.out.println("Loading lake "+xmlLakeFiles[i]+"...done!");
connection.close();
} catch(Exception e) {
e.printStackTrace();
My client class calls LakeLoader.loadLake() method in a loop to load a bunch of Lake objects into the DB. The first lake in the list is created without problems, but when the 2-nd lake is being inserted, I get an exception at the preparedStatement.executeUpdate() statement. This happens consistently.
I tried to find information on this on the net, but seems that this problem only happened when people dealt with LOBs?!
Thank you very much!
Georgi

Suresh -- I'd probably log a TAR with Oracle support for this question if you definitely need it resolved. Support have access to all manner of existing cases, so this may be something they have seen before.
cheers
-steve-

WCEM:clicking on custom button(Excel Downlaod) giving message "An error occurred; please try again. If the error persists, please contact technical support."

Hi Expert,
I need help.
I created a custom button to download data to an excel sheet. after clicking the button I am getting message
"An error occurred; please try again. If the error persists, please contact technical support.".
I tried debugging WCEM, but it is not even reaching that point.
Your help will be highly appreciated.
here is the code.
BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
UI-repository.xml
<ViewComponent name="BITContentView" componentHandlerClassName="com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl.BITDetailViewVCHandler"/>
BITDetailViewVCHnadler.java
package com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl;
import com.cpr.cprwec.app.comm.module.ebpp.backendobject.interf.EbppBackend;
import java.io.IOException;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.Date;
import java.util.List;
import javax.faces.context.FacesContext;
import javax.faces.context.FacesContext;
import javax.faces.event.ActionEvent;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.impl.EbppModuleAccessImpl;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.interf.EbppModuleAccess;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.DisputeDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.OpenItemDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.DisputeDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.OpenItemDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDetailDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDetailDTO;
import com.sap.wec.app.common.module.common.attachment.businessobject.interf.Attachment;
import com.sap.wec.tc.core.backend.sp.jco.JCoConnection;
import com.sap.wec.tc.core.businessobject.BusinessObjectException;
import com.sap.wec.tc.core.common.exceptions.ApplicationBaseRuntimeException;
import com.sap.wec.tc.core.common.logging.WCFLocation;
import com.sap.wec.tc.core.common.searching.businessobject.impl.GenericSearch;
import com.sap.wec.tc.core.common.searching.businessobject.interf.GenericSearchReturnResultData;
import com.sap.wec.tc.core.common.util.GenericFactory;
import com.sap.wec.tc.core.common.util.Message;
import com.sap.wec.tc.core.common.util.MessageList;
import com.sap.wec.tc.core.common.util.table.Table;
import com.sap.wec.tc.core.common.util.table.TableRow;
import com.sap.wec.tc.core.modulemgmt.ForeignModuleAccess;
import com.sap.wec.tc.core.modulemgmt.ModuleAccess;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleInactiveException;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleLifecycleException;
import com.sap.wec.tc.core.runtime.WecFrameworkRuntime;
import com.sap.wec.tc.core.runtime.WecSession;
import com.sap.wec.tc.core.runtime.jsf.WecFrameworkRuntimeJSF;
import com.sap.wec.tc.core.runtime.jsf.composition.PageManagerBean;
import com.sap.wec.tc.core.runtime.navigation.NavigationCondition;
import com.sap.wec.tc.core.ui.composition.menu.MenuManager;
import com.sap.wec.tc.core.ui.composition.menu.MenuMetadataException;
import com.sap.wec.tc.core.ui.vc.BuildTime;
import com.sap.wec.tc.core.ui.vc.NavigationParameterBinding;
import com.sap.wec.tc.core.ui.vc.RequestParameterBinding;
import com.sap.wec.tc.core.ui.vc.impl.ViewComponentHandlerBaseImpl;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.interf.BIT;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.impl.BITImpl;
public class BITDetailViewVCHandler extends
        ViewComponentHandlerBaseImpl<EbppModuleAccess> {
    protected static final WCFLocation LOCATION = WCFLocation
            .getInstance(BITDetailViewVCHandler.class.getName());
    public BITDataDTO bitDataDTO;
    public BITDetailDTO bitDetailDTO;
    public List<BITDataDTO> BITDataDTOList;
    public List<BITDetailDTO> BITDetailDTOList;
    public boolean noBITData;
    public boolean noBITDetail;
    public boolean renderPanel = true;
    public boolean isDownloadBITData;
    public boolean isDownloadBITDetail;
    public boolean downloadStarted=false;
    public boolean BITFound =false;
    public boolean isBITFound() {
        return BITFound;
    public void setDownloadStarted( boolean downloadStarted ){
        this.downloadStarted = downloadStarted;
    public boolean getDownloadStarted(){
        return this.downloadStarted;
    public void setBITFound(boolean BITFound) {
        this.BITFound = BITFound;
    public String getObjectID() {
        return objectID;
    public void setObjectID(String objectID) {
        this.objectID = objectID;
    public List<BITDataDTO> getBITDataDTOList() {
        return BITDataDTOList;
    public List<BITDetailDTO> getBITDetailDTOList() {
        return BITDetailDTOList;
    public Boolean getNoBITData() {
        return noBITData;
    public Boolean getNoBITDetail() {
        return noBITDetail;
    public Boolean getRenderPanel() {
        return renderPanel;
    private static final int DEFAULT_BUFFER_SIZE = 1024000;
    public Attachment attachmentData;
    public Attachment getAttachmentData() {
        return attachmentData;
    @RequestParameterBinding(maxLength = 1024)
    protected String objectID;
    @BuildTime
    public String processBuildTime() throws BusinessObjectException {
        BIT BIT = null;
        noBITData = noBITDetail = false;
        renderPanel = true;
        if (isLoggedIn()) {
            if ( isDownloadBITData == true ){
                this.downloadBITDataExcel();
            else {
            this.getModuleAccess().getBITBO().clearMessages();
            BIT = this.moduleAccess.getBITBO().getBITFromBackend(objectID);
            BITDataDTOList = BIT.getBITDataDTOList();
            BITDetailDTOList = BIT.getBITDetailDTOList();
            MessageList objectData = this.getModuleAccess().getBITBO()
                    .getMessageList();
            if (objectData.size() > 0) {
                noBITData = noBITDetail = true;
                renderPanel = false;
                this.addMessageList(objectData);
        return checkLoginCondition();
    private boolean isLoggedIn() {
        return checkLoginCondition() == null;
    private String checkLoginCondition() {
        NavigationCondition navCondition = getNavigationCondition("login");
        if (!navCondition.isFullfiled()) {
            navCondition.addToNavigationStack();
            return navCondition.getOutcome();
        return null;
    public String downloadBITData(){
        downloadStarted = true;
        isDownloadBITData = true;
        downloadBITDataExcel();
        return checkLoginCondition();
    public void downloadBITDataExcel() {
    //    dummyDebug("downloadBITDataExcel", BITDataDTOList.size(), "", "" );
        if (BITDataDTOList.size() > 0) {
            try {
                attachmentData = this.getModuleAccess().getDownloadBO()
                        .getBITDataExcel(BITDataDTOList);
                if (attachmentData != null) {
                    FacesContext faces = FacesContext.getCurrentInstance();
                    HttpServletResponse response = (HttpServletResponse) faces
                            .getExternalContext().getResponse();
                    response.reset();
                    response.setContentType(attachmentData
                            .getAttachmentMimeType());
                    response.setContentLength(attachmentData
                            .getAttachmentContent().length);
                    response.setHeader("Content-disposition",
                            "attachment;filename="
                                    + attachmentData.getAttachmentName());
                    response.setBufferSize(DEFAULT_BUFFER_SIZE);
                    ServletOutputStream out;
                    try {
                        out = response.getOutputStream();
                        out.write(attachmentData.getAttachmentContent());
                        out.flush();
                        faces.responseComplete();
                    } catch (IOException e) {
                        throw new ApplicationBaseRuntimeException(
                                "Problem opening file", e);
                    } finally {
                        attachmentData = null;
            } catch (BusinessObjectException e) {
                e.printStackTrace();
        isDownloadBITData = false;

Thanks Hamendra for checking the issue.
I am setting up breakpoints in WCEM, tab JAVA EE then from menu RUN->Toggle brekpoints and then debug configuration.
the breakpoints are in several places in handler class BITDetailviewVCHandler class including method downloadBITData.
this method I am calling from BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
When the BIT page is loading the control stops at the breakpoint.
but it is not stopping there when i click the 'Excel Download' button.
How do I get the log file. I am very new to WCEM, please guide me.
I tried to debug the UI using Google chrome. it is giving me the following error.
POST https://<>/<>/<>/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US 500 (Internal Server Error)
when I expand the node
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66
(anonymous function):<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:30
c.extend.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:24 c.fn.c.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66 c.fn.extend.trigger:<>/<>/javax.faces.resource/<>dev/comp.theme/templates/jquery/js/commandButton.js.jsf:31
com.sap.wec.commandButton.submitForm:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&objectID=500000233&page=D61CFFF8E75D48A1B348F315D209EFF9&wec-locale=en_US:48 onclick
Navigated to https://wsapdjd803.<>.ca:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US
Seems to be it is failing somewhere commandButton-related JavaScript functions
Thanks
Subassish

A complaint about Visonic (technical support in Spain)

Good morning.
Last year, on December 21, I bought my Lenovo B560-M489MSP from a virtual store called TiendaTR.
On April 16, my laptop stopped working.
On April 18, I sent my Lenovo to Visonic technical service.
On April 20, Visonic detected the motherboard was crashed and requested a new one.
Today, 9th of May, the spare part has not yet arrived.
In my opinion, this is not admissible for a brand that hopes to become number one in laptop market.
Even Asus, has a better service.
Many thanks!

Regarding technical support VISONIC of Lenovo U430p Touch in Spain. The issue was non-detecting USB ports 2.0
I have sent my Lenovo through the purchase shop (partner gold of Lenovo) 30th June 2014. They recquired one month to replace the motherboard. According to Visonic, 18th of August my Lenovo was on its way back to the shop. The shop never received my laptop Lenovo.
After contacting them many times in order to find out why the Lenovo u430p was not delivered, their answer was "your Ultrabook is not lost, the transport service is not executing the transport to your city".
The 5th September, I wrote a formal complaint through e-mail. I never received a reply from VISONIC. Finally the 12th September, the shop where I purchased the Lenovo reported me that VISONIC admits to have lost my Lenovo u430p and they ask a replacement.
The 26th September, the shop reports me that the replacement from Germany has not been expedited. Ashamed for the service and issues from VISONIC, the shop feels compelled to refund me (the client). Consequences for a relatively simple issue were; 3 months without any Laptop, not a single email reply, missinformation and all data lost.
After this issues, the service provided by VISONIC and LENOVO guarantee phone in Spain, I would never buy a Lenovo again nor recommend to any work colleague, friends or family.

New Features: Cisco Technical Support Mobile App v3.6

Cisco Technical Support Mobile App v3.6 - New Features:
On Monday, May 12th, a new version of the Cisco Technical Support mobile application was released with the following new features:
Aggregated Content For More Than Six Thousand Products
Select from one of more than six thousand models to access aggregated support documentation, software downloads, and Cisco Support Community content within "Product Information". It is like having your own personal library in the palm of your hand.
Pocket Integration
Send In-App content to your Pocket (Read-It-Later) account for easy, synchronized access across all your devices. As Darren Murph describes on BGR.com, you can further enhance your experience with IFTTT to automate content archival from your Pocket account to several other channels including Evernote, Instapaper, Dropbox, and Box.net.
For more Information
Pocket: http://www.getpocket.com
IFTTT: http://www.ifttt.com
IFTTT Pocket Recipes: https://ifttt.com/recipes?channel=pocket#popular
Support Contract Expiration Reminders
With your permission, event reminders can be added to your calendar 90 and 60 days prior to your support contracts expiring. Keeping your contracts up to date ensures non interrupted access to Cisco TAC.
And there's more…
Users with active support contracts can view, update and create support cases, track and initiate RMA Returns, and research software bug information. Stay up to date with the latest offerings from Cisco through several Video, Podcasts and RSS Feeds.
How to Download the App
The app can be found by searching for "Cisco Technical Support"in either the iTunes or Google Play App Stores. Direct links to the app are provided below:
iOS: https://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8
Android: https://play.google.com/store/apps/details?id=com.cisco.swtg_android&hl=en

Hi Jessica,
On the iOS mobile app, communities with sub-communities are identified by a blue arrow next to the community. If you tap on the community name you will be taken to the community, if you tap on the blue arrow you will be taken to the sub-communities within that parent community. For Android tapping on the arrow next to the community name will expand that community to show any sub-communities underneath it. I hope this helps.
Thanks,
Kent

Cisco Technical Support v3.7 - New Features

Accurately Update Installed Location. The Cisco Tech Support mobile application—available for Apple or Android—provides smartphone and tablet access to critical Technical Services support such as support documentation, service request creation and update, serial number scan and lookup, and contract entitlement.
Now we have enhanced this robust application with new features for Cisco Support Contract holders. It’s easier than ever to search for support cases, including by RMA number. Push notifications let your customers know when a TAC engineer is assigned to a case opened in the mobile app. Tap on the notification, and we'll launch the app and take you straight to your support case. And, you can easily and accurately update device Installed base information with a click. Simply scan the Cisco product bar code using a mobile device’s camera and, at the prompt, use the GPS function of the mobile device to pinpoint the installed location of that device. Or, if preferred, input the address manually. As soon as the location information is verified and associated with your customer’s service contract, they’ll be sure to receive faster, more accurate service. And you and Cisco will have more complete and accurate customer information for service and renewals.
Have you not tried the app before? The app is broken into two types of content - Entitled and Non-Entitled. If a user has an active support contract they can:
View, Update (add notes and attach photos) and Create Cisco Support Cases. If you open a case through the app, we'll send you a push notification when a TAC Engineer has been assigned. Tap on the push notification, and we'll launch the app, and bring you straight to the case in question.
View RMA Details tied to a support case
Contact your assigned TAC Engineer, Field Engineer and On-Site Contact (later two for RMAs) directly by phone or email
Look up entitlement info by serial number. A bar code scanner is provided to make it easier to capture the info
View list of contracts you are associated with. Tap on the "calendar icon" to add a reminder in your calendar 90 & 60 days prior to the contract expiring (some partners have indicated this is a nice sales reminder)
Access to a mobile version of Bug Search Tool
Non Entitled users can:
View Externalized TAC Authored Content (TAC Support Docs)
Have access to aggregated support information (config guides, data sheets, installation instructions, etc), software downloads and community content specific to a model via "Product Information" then "Select a Product"
Access to support related videos, podcasts (includes TAC Security Podcast) and RSS Feeds (includes several several nice security related feeds).
Related Links:
iOS Download Link: Cisco Technical Support on the App Store on iTunes
Android Download Link: Cisco Technical Support - Android Apps on Google Play
User Guide: http://www.cisco.com/web/fw/tools/tsmap/UserGuide_iPhone.pdf
More than happy to answer any questions you may have.
Regards,
Dave Dubé
Product Manager
Cisco Services

thanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha

Cisco Technical Support Mobile App v3.10.1 - New Features

We are pleased to announce the latest release of the Cisco Technical Support mobile app.
What's New in Version 3.10.1:
• Mobile Push Notifications for Support Cases and generic PSIRT announcements
• Opt-In to receive Support Case update notifications
• Expanded "My Shortcuts" section includes bookmarked Bugs and Video Channels
• Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
• Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
Note: Tapping on a notification will launch the app, and take you to the content in question.
(View Updated User Guide)
Complete Feature List:
Available Features for All Users:
• Research Cisco products and services through mobile optimized content, videos and podcasts.
• Complete access to all our installation and configuration guides, data sheets, command reference guides and more for over 7,000 Cisco products.
• Access to over 1,700 troubleshooting guides covering 26 domains; written by TAC, for TAC, and freely available to all our customers.
• PSIRT Mobile Push Notifications - Tap on the notification to launch the app and view details about the PSIRT
• Control what notifications you receive from within "Settings"
• Add bookmarks to your favorite Podcasts, RSS Feeds, and Video Channels for easy access from "My Shortcuts"
• Integration with Pocket (Read-It-Later) service. Save content to your Pocket account for offline consumption across all of your enabled devices. Go to http://www.getpocket.com/ to learn more about setting up a Pocket account.
Available Features for Cisco Support Contract Owners:
Cisco Support Cases & RMAs:
• View, Edit and Create Support Cases
• Access to all case notes, attachments (txt, pdf, xls, ppt, doc, and image file types), and related bugs
• Receive mobile push notifications when a TAC Engineer has been assigned to your case and when your case transitions to a Customer Pending state
• Opt-In to receive mobile push notifications for any support case you are entitled to access
• Direct contact (phone & email) with your assigned TAC Engineer, On-Site Contact, and Field Engineer
• Add bookmarks to Support Cases for easy access from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Cisco Support Contracts & Product Coverage Information:
• View basic contract information and set-expiration reminders prior to their expiration
• Lookup product coverage details by serial number - An embedded bar code is available to make the process easier
• Ability to validate and update the current installation using your current location
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or any other keyword using a simplified search utility
• Bookmark software bugs for easy access from "My Shortcuts"
Have questions or want to provide feedback? Send us an email at: [email protected]

thanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha

Technical Support - End of maintenance dates ?

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