Technical Support Request - (Audigy 2 ZS Platinum Hacked?
I just want to know yes or no can a sound card or video card be hacked. More importantly my old computer was hacked right down to the bios. Can not install windows nothing works. Is it safe to put my Audio Card (Audigy 2 ZS Platinum) into a new computer or could doing so harm my new computer? Should I just by another card? I would love to save the money from not buying another card but not if there is any chance that it will harm my new computer. >Original Message Follows:>------------------------>=======================>>Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)>Name: Br Gordon 32>Self Description: Intermediate PC User>Country: United States of America>------------------>Support Inquiry: ID(5) I need help with a third-party software>application>Product: Audigy 2 ZS Platinum>------------------>Operating System: Windows XP>Computer Brand/Model: E Machines>Processor/CPU: pentium 4
2.0 ghz>Memory: 52 mb>>Detailed Problem Description:>I have two questions. One I have Audigy 2 zs>sound card in an old computer that got hacked>bad. I was thinking of using it in my new>computer but my old computer got hacked right>into the bios. I have not been able to get a>tech to fix it because it was hacked so bad. So>my question is this. Is it safe to put this>sound card in my new computer?>> If someone can get into my bios could they do>something to a sound or video card that would>make it dangerous to put in a new computer?>Should I just buy a new sound card from you?
THE QUESTION BELOW CAN BE IGNORED I was just curious about the answer.
My second question has to do with Asio. There is a>website www.asio4all.com that I downloaded from>because one of my VST soft synths said I needed>it. But windows li've care said it was a trojan.>(ASIO4ALL 2.7 ) Are there third party websites>that offer Asio that are safe?>> When I first installed the ASIO Im not sure it>was from that site and it seemed to work like a>regular program but lately I have been cleaning>my computer from a hacker and windows identified>it as a trojan. So my last question is do you>have asio drivers that would work with VSTs>requiring it's>>Would they only be bundled with creative sound>cards or are there third party distributers that>can be trusted. I guess Im asking if windows>li've care could be wrong. I removed it just to>be safe. I hope I did not ask too many>questions. I appreciate your time and efforts in>answering my questions.>Sincerely>Brian G>
No, it can't
Similar Messages
-
Sound blaster Audigy 2zs platinum setup with creative inspire 5.1 digital 5
what should the setup be for the sound blaster Audigy 2zs platinum and the reati've inspire 5. digital 5500 because with the decoder in i only get center fl fr on games. i dont get sound from the rear speakers.but when i take the decoder out and just plug the 3 leads straight into the back of my sound card i get 5. any help plz.i done a thx sound test with the decoder in it does fl i can hear it but i can hear the center as well
and no sound comes out on the 2 rear speakers when doing the test.but when puting the 3 cables straight into the back of the sound card i runed the test and i could hear all the speakers fine even the rear speakers any help plz is this ment 2 happen or do i have to change some settings thanks for any help plz help me thanks.I Have had a problem for ages. I have the Audigy 2 ZS Platinum and Inspire 5. digital 5500.
I have copied the advice I received/didnt recieve from creative.
Best of luck
Dear Martin
Thanks for your reply
I am sorry for the problem you are facing.
To achieve outputs from all the speaker during speaker test, you will need to have an analog connection, or digital DIN connection.
That will be possible if you connect the three line out jacks on your soundcard, to the three audio input (analog jacks->green,black,orange) on your speaker, if it has this connection. Or, you may connect them using Digital DIN, if they have this connection.
If you are using digital connection (coaxial, optical), there will be no way to achieve sound output from all the speakers during 5. speaker test, as they carry stereo signal.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe:
Original Message Follows:
Hi
I understand you must be busy, so no problem.
No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
Half life two: front left-right and centre. NO rears
Fear: Front, left, right, & centre. No rears
Farcry Front left, right & centre. No Rears
When I run your speaker test HISSSSS, No Rears, no front left or right
Beats me?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 24 January 2006 5:44
To: Martin
Dear Martin
I apologize for the delay on the answer.
If you select Dolby Prologic mode on the decoder, are you able to listen
the game audio, with EAX, in all of the speakers?
Regarding to the optional bay dri've, you can purchase it from ou
Best Regards
(Mod Note: Name Removed)
Original Message Follows:
Hello
Your email was helpful, unfortunately, not for my unit, you see I would
have
connected the Jack leads in by now if the inspire had Jack lead inputs
as
you describe
Please don't think I am being sarcastic, but from reading the
correspondence
below it would seem as if your department is having difficulty
understanding
my problem.
Also it would seem your department doesn't have the necessary technical
information on your very own product, so to help with your dilemma I
have
taken photos of the input/outputs on the Inspire unit.
You will clearly see the inspire has no inputs other than Coaxial and
Optic.
This leaves me back to my last post. I think the solution would be for
me to
purchase the correct processor, which would have come with the original
sound card had I not been a little tight on the money front.
I have attached a photo of the sound card with the processor, I would
love
to buy this processor but find myself unable to locate this product on
your
web site. Would you possibly be able to send me the correct link to this
item so I can buy this Processor Please?
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 8 January 2006 0:3
To: Martin
Subject: RE: CLE -
Dear Martin
Thanks for your reply
Your soundcard is Audigy 2 ZS
Your speaker is Creative Inspire 5. Digital 5500
You will need to have a 3:3 cable(with the color green, black, orange)
to connect your soundcard to your speaker, to achieve the 5. effects
with games.
Below is the connection:
- Connect line out jack of Audigy 2 ZS
to 'Front' of Creative Inspire 5. Digital 5500 using the green color
connection
- Connect line out 2 jack of Audigy 2 ZS
to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
connection
- Connect line out 3 jack of Audigy 2 ZS
to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
orange color connection
Once you have done the correct connection, play the game DOOM3.
Ensure you have selected either the EAX or surround option in the game
settings.
Does it work?
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
You have lost me. Your sound card clearly states that I can have EAX
surround decoding from the sound card I have purchased.
All of the games on your web site claim to give me an environmental
effect
that will blow my mind, hence EAX.
All I have done wrong is NOT buying your decoder that comes with the
sound
card. My mistake.
All I want to do is re-address this issue and buy the correct
decoder/processor.
Can you point me to the correct link on your web site so I can buy the
correct decoder/processor?
As for the PCM out of the above cables, this foxes me as my other
equipment
only use Optical cabling on my Lexicon processor and from that I have DD
7., DTS 7. and meridian 5. lossless.
My issue is more to do with NO EAX from the rear and centre channels
while
in-game.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 09:3
To: Martin
Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
Dear Martin
Thanks for your reply
All commercial digital connection eg. optical or coaxial cable will only
carry PCM stereo signal. If you want to output the signal to a surround
5. with extra EAX environment effects, it will not be possible at all
since it is only restricted to stereo channel signal.
As per current industry limitations, we are bound to follow the standard
one-signal output for all our SPDIF and Optical output jacks. This is
something that is currently shared by all vendors for all products.
Please note that all games are not dolby digital, even they are , it
will require certain motherboard to encode it to dolby digital signal,
which our soundcard does not support.
You can only use analog connections to gain true 5. surround for
gaming..
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
Hi Joong
I don't fully understand your email, but I do get the gist of what
you're
saying and understand I need to connect the analogue cable to fully
appreciate the sound in EAX.
Would you be able to tell me what product I could buy from your
catalogue
which would marry up with the sound card I have, as I understand now
that
the Inspire 5. will not do the job.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 04:00
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
Dear Martin
Thank you for the reply.
Computer games written with support for 3D audio do not require a Dolby
Digital Interacti've Content Encoder (DICE) to output multichannel sound,
with no exceptions. Sound devices that support the real time encoder
technology from Dolby will simply receive the multichannel wave file
output and encode it in real time to a somewhat modified Dolby Digital
bitstream. Creative does not support the Dolby Digital Interacti've
Content Encoder on any of its sound cards.
The only difference between a Sound Blaster card and an audio card that
has a real time encoder, is that you can make a one-wire, digital
connection from your audio card to your home theater receiver and enjoy
discrete multichannel sound from the game. However there will be a
continuous, slight delay, known as "latency", as the encoder is creating
and transmitting the bitstream, and of course the compression scheme
being used is "lossy" (i.e. not bit-accurate).
If you want to enjoy 3D audio in 3D enabled PC games in multichannel
surround sound with a Sound Blaster card, it is recommended that you
connect the analog outputs of the sound card directly to the analog
inputs of the receiver. This will require 3 cables for 5. surround
sound, one for front right and left, one for rear left and right, and
another one for front center and subwoofer. Though it requires more
cables than a real time encoder system, it will not have any latency
issues. When connecting PC audio to a home theater receiver, Creative's
latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
are likely to provide higher quality audio than any Dolby Digital real
time encode system available for the PC today.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Please do not use this link to submit technical queries
Original Message Follows:
Hi
One particular game which has "in-game" DD is Farcry; I used this as my
benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
it
on friend's machines and they get the full surround effect so I Know
this
version is ok. I also have ALL of the game patches & updates.
I would like to point out that while playing Doom 3, Half Life 2,Fear,
Colin
McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
ops, All these games have EAX HD, which is enabled within the options
menu
"in-game", But I do not get ANY use out of the rear's and I might as
well
listen in stereo.
No, inspire 5500 does not automatically switch while "in-game" when DD
is present as you would expect, but does if it was a Movie, which makes
me
think the DD stream isn't getting to the processor.
I originally thought I could put all this to rest if I could buy the
control
panel that would have come with the Sound card if I had not tried to
save
money, but every time I search your accessories site I get completely
lost,
it really isn't user friendly, the sub-menus are very time consuming and
point you in the wrong direction because they are not categorised as Joe
public would understand
I downloaded your TEST Movies and creative demo player utility, ran it
but
still no EAX HD or DD if that were present.
I want to put this card and Processor into my boys computer (which is
the
same Spec as mine and I will update to the FX series, but I am unwilling
if
I cannot find a logical reason why this set-up cannot work first.
Would it have anything to do with the pins on the Digital out on the
sound
card plug, the one I bought and was attached to the last email? Only
sending
certain channels down to the processor?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 5 January 2006 08:09
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
Dear Martin
Thanks for your reply
Your speakers are fine as you mentioned that there is sound from all the
speakers when you are playing movie.
May i know what game are you playing when there are no sound from the
rear speakers?
Have you done the appropriate settings in the game to achieve the 5.
sound?
Is there any game patches that you will need to update?
Does the Dolby Digital LED light up when you are playing the game?
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Servic
Original Message Follows:
Hi
I am sorry; I should have said the Inspire 5. was model number digital
5500
S/N SW330030026.
The inspire has these connection on the back of the processor
>From top/back of unit
Audio Outputs
Front
Rear
Centre/subwoofer
Audio inputs
Audio line in
Coaxial
Optical
DIN
The Din to a remotely located Subwoofer which has the speaker leads
inputting into it. Plus power.
Attached is the creative view of the controls menu and I have attached
the
invoice I was sent, it shows the lead I was told to fit.
As I said, I can now hear DD5. while within a movie from ALL speakers
BUT
no sound from rears during IN GAME DD5.
I do not use this PC for films only games.
Regards
Martin
If you are having a digital connection, it is normal for only get only
front left/right is you use the speaker test option.
http://us.creative.com/support/kb/article.asp?l=3&sid=4858
Speaker test only outputs from two front speakers?
You mentioned that that you are unable to get any sound from the rear
speakers when playing game right? May i know are you using a digital
connection? May i know what speaker settings have been made under
Creative Speaker settings?
Do get back to me on the above.
Thanks
Original Message Follows:
Operating System: Windows XP Professional x64 Edition
Creative Model Number: SBO 350
Computer Brand/Model: home made
Processor/CPU: AMD 64
Memory: Gig DDR 4
BIOS Type/Revision: 5. 39
System Board/Chipset: ASUS A8N-SLI Deluxe
Detailed Problem Description:
I have the above Sound card.
I also own Inspire 5. amp/processor
I Wanted to save money by connecting above sound
card to amp/processor
Connections on sound card made life very difficult
I contacted Creative for help. you told me to buy
an RCA to mini jack cord which also has other connections, from your
web site, (I tried to find
the product number for you, but your sub-menu
system is so poor I couldn't locate the RCA/mini
3.5 /to phono link for you) this cord connects
directly into the digital in, on the sound card (3.5 Mini jack) to the
coaxial input on the
inspire 5. amp/processor.
I have enabled ALL sp-diff settings and digital in
setting on every program/utility/kitchen sink and all.
I have an SP-Diff wire from DVD burner to creative
sound card, and yes its enabled and digital only
is selected.
I can play a DVD and see the inspire 5.
automatically change from Pro-logic to Dolby
digital when it See's an AC-3 stream.
when I try and play ANY game you say has EAX
,2,3,4 I cannot get any sound from my rear
speakers (see above in Dolby Digital ALL speakers
work correctly)
when I enter the set-up menu within the creative
software you supply with the sound card and select
5. speaker, digital only, test the speakers via
the white noise function, all i hear is left and
right noise. no centre, no rears.
I phoned you tech support line, the boy on the
phone didn't have much of a clue about your
product and I had to tell him what connections sit
on the inspire 5. series amp/processor.
I want to build another PC for my son, I want to
add the FX series sound card and amp, but i am not
willing to buy anything until i feel you have
helped me to solve this problem first.
please can you help, I am at the end of my tether
with this sound card.
kind regards
Martin Waite
Message Edited by Daniel-CL on 0-28-2006 :36 PM -
Azure Websites suspended - why, and how do I reactivate it? Cannot submit tech support request
Hello,
Our company has an Microsoft Action Pack subscription. I have an MSDN Subscription allocated to me. Through the MSDN Subscription, I have a monthly $70 Azure credit. I have been using this Azure credit to test Azure Websites.
I have noticed this month (March 2015) that two of my websites are showing "Suspended" in the portal.
I suspect this probably happened in January 2015 when we had a particularly busy testing month and I used up all my Azure credit for the month, however the current status leaves me puzzled:
1. I can't find a specific record of when, or why, the websites were suspended. Can someone tell me how to discover this?
2. If it was due to exhausting my monthly credit, why did they not become re-enabled the following month when my account went back into credit?
3. How do I raise a tech support ticket against this subscription for this problem, or other problems I may have with Azure during my development and testing?
I have had various fruitless phone and email exchanges with Microsoft representatives, often suggesting I purchase technical support for this subscription in order to submit a ticket. As an MSDN subscriber, I shouldn't need to, according to this blog post
from Microsoft:
http://blogs.msdn.com/b/mast/archive/2013/10/24/windows-azure-technical-support-for-msdn-technet-or-mpn-users-and-partners.aspx
However, the process described is not working for me, when it asks for my Contract ID and Access ID, it ignores it and redirects to the same screen without an error message.
As a software developer, it is still challenging to recommend Azure hosting to clients when services become suspended without warning or explanation, and technical support channels are unclear or broken.
Any insight appreciated.
MichaelHi Cristhian,
Thank you for re-enabling the websites. So, my immediate issue is resolved in that the websites are running again, but I do have a question about the root cause of this issue.
If I use up my monthly credit before the end of the month and the websites get suspended again, will I need to repeat this process to get them re-enabled, or would you expect them to automatically re-enable when my account is back in credit?
I'm still having trouble lodging a technical support request for Azure under my MSDN subscription, but I will include the detail in a reply email to your colleague Sudha.
Thanks,
Michael -
SB Audigy 2 Platinum eX hardware not detec
My audigy 2 platinum ex isn't workIng properly. I have 6. creative speakers. I moved my computer for a LAN party and when i set it up (with only 2 speakers and the subwoofer and the external module) and turned on my computer I noticed that the sound wasnt right. So I ran through the speaker test and the left speaker wasnt working right. so I checked the connections and noticed that I plugged the left speaker into the center port on the subwoofer. so I swithced them and when I ran through the test again nothing came out of the speakers. so I went through the creative diagnostic and the hardware detection failed. so clicked begin the fix and it told me to remove the sound card from the pci slot and put it back in. so I did that with no problems and restarted my computer. still no sound. so I replaced the sound card again with no problems and I started my computer. still no sound. so I uninstalled the drivers, replaced the sound card again with no problems, and sarted up and reinstalled the drivers and restarted and still no sound. if it matters my computer was in hibernate when I moved it and creative mediasource was running. I havent been able to find anything in the knowledge base and nothing I have tried works. also when I click any sound media it says something like cannot locate the media file requested. also none of the things on the creative mediasource go panel works with the error message something like no sound blaster hardware detected this program will now exit all with the exception of the creative diagnostic thing.
I'm angry that it doesnt work (for $250):angry:, and I really want this fixed right away. any help would be appreciated.
HP Pavilion 743
Pentium 4 2.8 ghz 533mhz fsb
768mb pc200 ram
MSI MS-6577 Rev mobo
ASUS GeForce FX5700 256mbtmecca,
I'd like to check for me if the card is listed correctly in the Device Manager. You didn't mention which Operating System you're using, but presuming it's WindowsXP, you go to Control Panel > System > Hardware. See if the card is listed with the correct name, and no error codes.
<FONT color=#3333ff>"if it matters my computer was in hibernate when I moved it and creative mediasource was running."
Do you mean that you moved the card while the PC was in hibernate (so it would be have been turned on and running)?
Try a Cleansweep on the system, removing all the drivers and software and fully reinstalling the card (as new). More details are on this page:
<FONT color=#000099 size=2>http://us.creative.com/support/kb/ar...asp?l=2&sid=72
Cat -
Is there any way to contact verizon with a detailed cell phone technical support question?
Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse
-
Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please -
T500 Problems and experiences with Lenovo's technical support / EZServ
After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AMSwg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество -
Audigy 2 Platinum Ex No longer working properly under vista
;Audigy 2 Platinum Ex No longer working properly under vistat I have just upgraded to vista and I find my sound card to be no longer functional
I have upgraded all the fri'vers I can find
SBAX_PCDRVBETA_US_2_8_000.exe
creative_sbxfi_250002_vista.exe
and a couple of others that SecurityCentre found
And when I open "Surround Mixer" I get "The selected soundcard is not supprted by the application," whatever the hell that means.
Ihave spent all day researching installing rebooting, and cannot get microphone, and all the other functions "what you hear" etc to work.
What must I do to get this perfectly good sound card to work please. Vista has been out for some time now, and I would export supportingdrivers yo have been redily visible.
Thank you in anticipation.? I guess Creative doesn't care about living up to the promise that their product is upgradeable as new technologies emerge such as VISTA. They were give plenty of warning, that it was coming out, and it has been out for some time. I guess the $700AUS I spent is down the tubes, because the lazy people at creative cannot be bothered to bring it into compatibility - AS PROMISED with "peace of mind" they said. There is no way that I will acti'vely tell people how good creative is any more. In fact I will be acti've in just the opposite.
Get of your backsides and support AS PROMISED, we deserve it, instead of giving us second rate partial compatibilities. I have wasted the best part of a week trying to get it all sorted, where do I send the bill for my time? Hvae I got sour grapes? No, I just expect decent support as promised.
I issue the challenge - ?Provide decent support and I will retract. Fair is fair. I PROMISE. -
HP Support Super-Sleuth: Receipts, Records and Support Requests, Oh My!
How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" -
A complaint about Visonic (technical support in Spain)
Good morning.
Last year, on December 21, I bought my Lenovo B560-M489MSP from a virtual store called TiendaTR.
On April 16, my laptop stopped working.
On April 18, I sent my Lenovo to Visonic technical service.
On April 20, Visonic detected the motherboard was crashed and requested a new one.
Today, 9th of May, the spare part has not yet arrived.
In my opinion, this is not admissible for a brand that hopes to become number one in laptop market.
Even Asus, has a better service.
Many thanks!Regarding technical support VISONIC of Lenovo U430p Touch in Spain. The issue was non-detecting USB ports 2.0
I have sent my Lenovo through the purchase shop (partner gold of Lenovo) 30th June 2014. They recquired one month to replace the motherboard. According to Visonic, 18th of August my Lenovo was on its way back to the shop. The shop never received my laptop Lenovo.
After contacting them many times in order to find out why the Lenovo u430p was not delivered, their answer was "your Ultrabook is not lost, the transport service is not executing the transport to your city".
The 5th September, I wrote a formal complaint through e-mail. I never received a reply from VISONIC. Finally the 12th September, the shop where I purchased the Lenovo reported me that VISONIC admits to have lost my Lenovo u430p and they ask a replacement.
The 26th September, the shop reports me that the replacement from Germany has not been expedited. Ashamed for the service and issues from VISONIC, the shop feels compelled to refund me (the client). Consequences for a relatively simple issue were; 3 months without any Laptop, not a single email reply, missinformation and all data lost.
After this issues, the service provided by VISONIC and LENOVO guarantee phone in Spain, I would never buy a Lenovo again nor recommend to any work colleague, friends or family. -
Cisco Technical Support v3.7 - New Features
Accurately Update Installed Location. The Cisco Tech Support mobile application—available for Apple or Android—provides smartphone and tablet access to critical Technical Services support such as support documentation, service request creation and update, serial number scan and lookup, and contract entitlement.
Now we have enhanced this robust application with new features for Cisco Support Contract holders. It’s easier than ever to search for support cases, including by RMA number. Push notifications let your customers know when a TAC engineer is assigned to a case opened in the mobile app. Tap on the notification, and we'll launch the app and take you straight to your support case. And, you can easily and accurately update device Installed base information with a click. Simply scan the Cisco product bar code using a mobile device’s camera and, at the prompt, use the GPS function of the mobile device to pinpoint the installed location of that device. Or, if preferred, input the address manually. As soon as the location information is verified and associated with your customer’s service contract, they’ll be sure to receive faster, more accurate service. And you and Cisco will have more complete and accurate customer information for service and renewals.
Have you not tried the app before? The app is broken into two types of content - Entitled and Non-Entitled. If a user has an active support contract they can:
View, Update (add notes and attach photos) and Create Cisco Support Cases. If you open a case through the app, we'll send you a push notification when a TAC Engineer has been assigned. Tap on the push notification, and we'll launch the app, and bring you straight to the case in question.
View RMA Details tied to a support case
Contact your assigned TAC Engineer, Field Engineer and On-Site Contact (later two for RMAs) directly by phone or email
Look up entitlement info by serial number. A bar code scanner is provided to make it easier to capture the info
View list of contracts you are associated with. Tap on the "calendar icon" to add a reminder in your calendar 90 & 60 days prior to the contract expiring (some partners have indicated this is a nice sales reminder)
Access to a mobile version of Bug Search Tool
Non Entitled users can:
View Externalized TAC Authored Content (TAC Support Docs)
Have access to aggregated support information (config guides, data sheets, installation instructions, etc), software downloads and community content specific to a model via "Product Information" then "Select a Product"
Access to support related videos, podcasts (includes TAC Security Podcast) and RSS Feeds (includes several several nice security related feeds).
Related Links:
iOS Download Link: Cisco Technical Support on the App Store on iTunes
Android Download Link: Cisco Technical Support - Android Apps on Google Play
User Guide: http://www.cisco.com/web/fw/tools/tsmap/UserGuide_iPhone.pdf
More than happy to answer any questions you may have.
Regards,
Dave Dubé
Product Manager
Cisco Servicesthanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha -
Cisco Technical Support Mobile App v3.10.1 - New Features
We are pleased to announce the latest release of the Cisco Technical Support mobile app.
What's New in Version 3.10.1:
• Mobile Push Notifications for Support Cases and generic PSIRT announcements
• Opt-In to receive Support Case update notifications
• Expanded "My Shortcuts" section includes bookmarked Bugs and Video Channels
• Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
• Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
Note: Tapping on a notification will launch the app, and take you to the content in question.
(View Updated User Guide)
Complete Feature List:
Available Features for All Users:
• Research Cisco products and services through mobile optimized content, videos and podcasts.
• Complete access to all our installation and configuration guides, data sheets, command reference guides and more for over 7,000 Cisco products.
• Access to over 1,700 troubleshooting guides covering 26 domains; written by TAC, for TAC, and freely available to all our customers.
• PSIRT Mobile Push Notifications - Tap on the notification to launch the app and view details about the PSIRT
• Control what notifications you receive from within "Settings"
• Add bookmarks to your favorite Podcasts, RSS Feeds, and Video Channels for easy access from "My Shortcuts"
• Integration with Pocket (Read-It-Later) service. Save content to your Pocket account for offline consumption across all of your enabled devices. Go to http://www.getpocket.com/ to learn more about setting up a Pocket account.
Available Features for Cisco Support Contract Owners:
Cisco Support Cases & RMAs:
• View, Edit and Create Support Cases
• Access to all case notes, attachments (txt, pdf, xls, ppt, doc, and image file types), and related bugs
• Receive mobile push notifications when a TAC Engineer has been assigned to your case and when your case transitions to a Customer Pending state
• Opt-In to receive mobile push notifications for any support case you are entitled to access
• Direct contact (phone & email) with your assigned TAC Engineer, On-Site Contact, and Field Engineer
• Add bookmarks to Support Cases for easy access from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Cisco Support Contracts & Product Coverage Information:
• View basic contract information and set-expiration reminders prior to their expiration
• Lookup product coverage details by serial number - An embedded bar code is available to make the process easier
• Ability to validate and update the current installation using your current location
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or any other keyword using a simplified search utility
• Bookmark software bugs for easy access from "My Shortcuts"
Have questions or want to provide feedback? Send us an email at: [email protected]thanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha -
Need drivers for Sb0250 Audigy 2 Platinum
I am racking my brain trying to get the Vista drivers to make the Audigy 2 platinum SB0250 work. The card works fine but I cannot get a signal to or from the front panel sb0250 dri've and creatives website does not seem to have them. Any help?
Daniel K.'s Audigy support pack 3.6 will recognize your DELL card and you get see the info here:
http://forums.creative.com/t5/Sound-Blaster/SB-Audigy-Series-Support-Pack-3-6--09-2009/td-p/540934
I have used Dan's packs on OEM Dell cards before. He usually puts the hardware ID in his inf file. -
Impossible of technical-support?
I bought Photoshop cs6 design standard a few days ago. But I had noticed that normal function is missing. I had contacted Adobe tech-support of korea , and they said to me that no possible technical A/S. Because the product that I bought was bundle. This product is photoshop design standard cs6 included korean-typeface, and iMac.(the price is 3,190,000won/not included vat.) But, however, I did not know it is limited edition. If so, I would not have purchased it. For example, html5 pack nor the function of ' import twain scan' is not there. In the function of image adjustments, there is not 'Variations'. Does not run, as well as some shortcuts. I bought Genuine product, I can't believe what's going on. At least, you had must inform to me that there are missing its function like that. And how could not receive the technical support of adobe? I bought the product of Adobe, and it is the genuine
Just to make sure: This is a user to user Forum, so you are not addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
If I remember correctly Variations was a 32bit plug-in, so it is indeed unavailable currently.
Feel free to post a Feature Request (or lend your support to existing one/s) over at
http://feedback.photoshop.com/photoshop_family/
As for TWAIN plug-in please check out
http://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-cs61.html#id_34951
http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html
Edit: I work mainly for print, so I don’t even know what you mean by »html5 pack«.
Could you elaborate? -
New Audigy Beta Drivers did they add EAX 4.0 to an Audigy 1 Platinum
Hello,
does the new Audigy Beta Drivers add EAX 4.0 Support to an Audigy Platinum ?
Greetings Picard007Audigy (hardware base one) supports EAX3 (EAX Advanced HD) hardware. Audigy2 suports EAX4 hardware. EAX4 is supported with latest OpenAL drivers on compatible hardware.
More: http://en.wikipedia.org/wiki/Environ...dio_extensions
Quote:
EAX has nothing to do with actual 3D audio positioning. Positioning is done by Microsoft's DirectSound3D API. An alternati've to DirectSound3D, called Open Audio Library (OpenAL), surfaced in 2003 in several titles. OpenAL allows direct hardware acceleration of audio, like DirectSound, including EAX. As of 2006, the API has been used in many popular titles including Doom 3 and Prey. These games support EAX 4.0 if audio hardware with an OpenAL-supporting driver is present.
Most releases of EAX versions coincide with increases in the number of simultaneous voices processible in hardware by the audio processor: the original EAX .0 supports 8 voices, EAX 2.0 allows 32 (Li've!), EAX Advanced HD (EAX 3.0) supports 64 (Audigy), EAX 4.0 again supports 64 (Audigy 2), and EAX 5.0 allows 28 voices (and up to 4 effects applied to each) (X-Fi).
Message Edited by SoNic2367 on 0-07-2006 02:0 PM
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