TechTool Deluxe 3.0.3 & Mac OS 10.4

I ran TechTool Deluxe 3.0.3 (came as part of AppleCare) on my Mac OS 10.4.3 Christmas Day. Now my Macintosh will not restart.
I just found out within the last hour that this was a BAD move: Only TechTool Deluxe 3.0.4 and higher should be run on Mac OS 10.4!
http://www.jmu.edu/computing/mac/tigertechtool.shtml
http://lists.blu.org/pipermail/macwoburn/2005-July/001333.html
I'm thinking that THIS is why my computer now fails to restart, reguardless of whatever messages the system is throwing my way.
Please advise!

Hi, Jrsy - Without removing the onus from the user completely--because it is ultimately the user's responsibility to be aware of the usefulness of any utilities h/s may choose to implement--I think that that is something about which AppleCare (Apple Support) should also be proactive. If AppleCare knowingly supplies retailers with soon-to-be-outdated (or already outdated) copies of a disk repair utility (and this is also symptomatic MicroMat's typically slow response to any Mac OS X update, not simply the move to 10.4 from 10.3, and not simply with TechTool Deluxe, but with TechTool Pro, as well), then there should be a warning included in every retail AppleCare package which apprises users of the likelihood of irreparable directory damage when using incompatible or obsolete "repair" utilities on their machines.
(It should be said that there is a KBase article [linked above] with a creation date of 1 April about this issue. ...Not that most people are particularly diligent about searching the Knowledge Base either before or after issues arise....)
Tuttle
1644/8352

Similar Messages

Can't Create a Bootable DVD of TechTool Deluxe

I am trying to create a bootable dvd of TechTool Deluxe (from AppleCare) and it just isn't working.
I have followed the instructions to the letter, but when I try to boot from the disk (either by holding down C or changing the startup disk before restarting) all I get is a gray screen that eventually shuts down to black and tries to start again.
I've tried the disk on my brand new 24" iMac as well and it isn't working there either. I previously made a TechTool Deluxe disk for my Mac Mini (now sold) and it did work, so I am confused as to why there is a problem now.
Thanks for any advice!

Bottom line here is that the TechTool Deluxe from my AppleCare for my MacBook is not bootable on my MacBook.
That's because that disc does not have the right bootROM on it.
Don't worry about it. That TechTool Deluxe disc that comes with AppleCare is a Mickey Mouse lite version of Tech Tool Pro. The idea is to get you to buy TTP.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

Techtool Deluxe don't works with Mac OS X 10.7.x Lion...

Hello,
i have installed Mac OS X Lion on my iMac from Late 2009 and buy it with Apple Care Protection here in Germany.
The Progam Techtool Pro does not work under Lion. Installing succesfull and display when starting an Error-Message (Techtool Deluxe not tested under Lion)
Where have any question for recommend Update. The Techtool Pro works only with Mac OS X 10.4.x too 10.6.x ...?
Thanks for Questions.
albiez1964

My new Mini comes with the internal power supply and the cord that comes with it is too short. Is it safe to use an extension cord with it?
Also, is there anyway to turn off the start-up chime? I have headphones plugged into it and with my older Mini as long as I did that I didn't hear the chimes.
Last, what happened to the up and down arrows to navigate? I usually use the mouse scroll wheel but my mother can't because of carpal tunnel (she got my old Mini).
You can use an extension cord however personally I would not. I would however recommend getting a UPS (Uninterruptible Power Source.) You can find them at your local office supply store, Costco, Best Buy or local computer store. A much safer solution and it offers an additional layer of protection for your computer investment.
Regarding the start up chime, there are utilities for turning it off. You can find them by doing a Google Search however once again I'd recommend against it because the chime is an important part of the startup sequence. That being said why are you turning off the computer, please read your owners manual! If you insist on shutting down your computer rather than letting it sleep then simply turn down the sound prior to shutting it down.
In the current version of OS X Lion Apple has removed the scroll bars, You can turn them back on though in System Preferences - General - Show Scroll Bars. Lion is new and it's different, some things you may like some you may not. I would recommend reading MacWorlds review on it at:
http://www.macworld.com/article/161026/2011/07/osx_lion_review.html

Techtool deluxe on osx lion does not run video ram test

I ran Techtool Deluxe after having installed OS X Lion. When it gets to the Video Ram test it quits. If I disable this test all is fine. What's wrong with testing video ram on OSX Lion?
Thanks.
G

Same problem. I've been having a lot of weird issues ever since Lion. Safari has crashed about ten times in the last two days and my mac keeps logging off all by its self. It seems that Techtool Deluxe and Lion don't go well together...when it starts it says that it hasn't been tested with Lion, and they no longer include it with AppleCare, so it seems that apple has discontinued the application. I'd say that from here on out, Techtool Deluxe will simply be a memory of the past...so probably just don't use it anymore.

TechTool Deluxe appearantly deactivated my hard disc

I can't start up my 17" G5 iMac anymore. I used TechTool Deluxe from my Apple Care Protection Plan CD and it found errors on my hard disc. TechTool was not able to solve the problems with the disc and after quitting the application it never shut down the iMac correctly. Since then my hard disc seems to be inactive somehow. Starting the iMac up from my original Mac OS X Software CD and then starting the Disc Utility it shows the internal hard drive greyed out and it seems to be deactivated. Pressing Disc Utility's "Activate Volume" button doesn't do anything, though!
What can I do now? I need to activate the interndal drive again so my computer can start up again!

I hold down Option-Comand-P-R then start the iMac. It bongs once, then it bongs again, then the grey start up screen appears, then it simply turns itself off again without making a thirg bong. It doesn't even show a blue OS X start screen. What's wrong?

TechTool Deluxe (applecare CD) unmounted my hard drive

I'll just detail what happened, any and all suggestions would be helpful.
1. Ran Permission repair utility: everything checked out
2. Ran Disk repair utility: Catalog error found
3. Rebooted mac with techtool deluxe cd.
4. Enabled all tests (including volume structure test)
5. All tests check out fine save for volume structure: which is what I expected
6. prompted me to "repair" drive, clicked "ok"
7. After repair successfully completed rebooted mac
8. Kernel Panic upon reboot
9. After multiple reboots, restarted from Tiger install disk.
10. According to Tiger install disk, main hard drive is "unmounted" and un-journaled
11. Re-started again from TechTool Deluxe Cd
12. Ran Tests again (this time only Volume Structure) Passed
TechTool completely recognizes my hard drive, and everything on it (correct amount of space used etc. While OSX says I have nothing on it, and refuses to boot normally without the aid of a CD. What are my options at this point?

Hi Jason, and a Warm Welcome to the Power Mac G5 Forum!
There is some(!) discussion of this problem here
http://discussions.apple.com/thread.jspa?threadID=120264&start=0&tstart=0
And some stable door here
http://docs.info.apple.com/article.html?artnum=301269
You could try (if you haven't already) using the Disk Utility on the 10.4 retail disk to Mount and Repair the boot drive
http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1018.html
You may be able to use Firewire TDM to access the drive, if you have another Mac
http://docs.info.apple.com/article.html?artnum=58583
and try Disk Utility from there - and maybe rescue your data, if you need to.
I haven't read it all the way through... but the early posts seem to have ended in an Erase and Install of OS X; Disk Warrior did not appear to help - but is a useful Utility to have, so may be worth a try
http://www.alsoft.com/DiskWarrior/index.html
and highly-recommended by many in this Forum.
You can download and burn a current TechTool CD here
https://support.apple.com/techtooldeluxe/main?id=dl
- if you have AppleCare, of course.
Good Luck.

AppleCare TechTool Deluxe CD

I purchased the AppleCare Protection Plan at the time I purchased my 20" Intel iMAC. It comes with Micromat's TechTool Deluxe CD. Any opinions on whether this is safe to run in an Intel MAC (or even if it will run?) I would be more comfortable with one that was designed for the Intel MACs but see no hint of this on Micromat's site or the Apple site.

The MacFixit page says that TechTool is not compatible with the Rosetta technology that runs on your computer (or mine.)
Check here for more info:
http://www.macfixit.com/article.php?story=20060126094146180#comments
iMac Intel Core Duo Mac OS X (10.4.4)

Installing TechTool Deluxe

Hello,
When I try And Install TechTool Deluxe v3 I am given a folder with many items in -none of which make sense (to me!)
These are the items displyed when the disc is opened.....
.vol
mach
mach_kernal
Applications
bin
dev
etc
Library
Techtool Deluxe installer
tmp
users
usr
var
System
sbin
Quck start guide
private
Volumes
I cannot seem to install or run the app from the disc
Thanks in advance
-becca

Tech Tool Deluxe v3 is for OS X. Are you trying to use it on a Mac with OS 9.x? It won't work.
 Cheers, Tom

Techtool Deluxe and MacBook Pro

I see this message on the Apple Techtool download site:
Note: The Mac Pro (Early 2008), MacBook (Early 2008) and MacBook Pro (Early 2008) are not fully compatible with this version of TechTool Deluxe. The MacBook Air is fully compatible with this version of TechTool Deluxe when used with the MacBook Air SuperDrive. Please check back later for a new version of TechTool Deluxe.
Since it is not listed what exactly this means, is it still safe to use??
Message was edited by: powerbook1701

There is always an extended delay in the updating of TechTools Deluxe for new Macs, powerbook1701. If you have a Mac that it is not shown as compatible DO NOT use TTD on it. In the past this has caused some serious problems. Out of date disk utilities generally can do a lot of harm to directory structures and the like.
You should NEVER use an old version of TTD or TTP or DiskWarrior, or Drive Genius, or even Apple's own Disk Utility, on a new computer unless the manufacturer specifically endorses it for your model and OS version
(An "Early MBP17", like the one that jw2 says he has, is a very different computer to yours. The fact that he has used it with no problems is not relevant to your situation.)
Cheers
Rod

Surface Scan Fail (TechTool Deluxe)

I thought my problem was fixed, but apparently not... my PowerBook works when I first boot it up, but as I use it for a while (or close it and re-open it), things start freezing. Sometimes it can't find my AirPort connection, either.
Anyway, I ran the TechTool Deluxe that came with AppleCare, and it said the Surface Scan Failed:
"Media defects cause this test to fail. You should consider backing up the device, reformatting the media, replacing the data, and then testing again."
Joeuu helped me over in another thread, and I've already archived and installed from the discs, but now that I've backed up all my important files, should I consider erasing and installing? Is that what that message means? Or should I try something else?
Thanks in advance!

Good that you have AppleCare still.
Do you by any chance have .Mac and auto synch? Or any networking going on?
1. Call and get a case number.
2. Be patient as they will probably ask you to do things you have already done. Take copious notes as to what we have done and what they ask you to do.
3. Don't be afraid to ask for a higher level of tech if you get frustrated.
4. Decide how long you can be without your Book. The fact that it is portable, they will send you a box to use to ship to them.
Will not hurt to do an erase and install, I'm still wondering why logging in as a new user helped greatly, albeit only for a while--leaned to the software side.
Hang Tough!
Joe

Installing techtool deluxe from Applecare Protection Plan DVD fails

As I was having some problems with my mac, I decided to try the Techtool Deluxe utility that came with the protection plan. But the install fails: it stops at 0 items remaining, uses 100% CPU (or one core), and stays at that for at least 15 minutes - apparently doing nothing.
I can't find a download from apple support site either - the update page has link to latest version, but I only get a page that points to quick assist page.
Any ideas on where I can find a downloadable copy (or a form to ask apple for a new copy of the disk)?

I purchased a MBP in 2008 & an iMac in 2013. Neither came w/ TTD when I purchased AC. I am assuming Apple no longer includes TTD w/AC.
I purchased TTPro (at a discount) & DW on my own.

TechTool Deluxe. Does it work?

When I run TechTool Deluxe 3.0.3 (part of my Apple Care package) on my G3 iBook (10.3.8), it gives me no specific reports that it has found or fixed anything. It simply says everything Passed. Surely, some scruffy file fragment was located. Is it really worthwhile running this program? I also run Disk Utility to fix Permissions, after doing TechTool.
Is there a better diagnostic program than TT?

Hi Carl,
I agree with you completely: TTP has it good points and ditto for DW. I personally use TTP to degrag my HD about every 2 months or so. DW is great for taking a hard look at HD Directory files et al.
I currently am having my share of HD problems which neither program could fix. I recently experienced a HD crash and a lot of files were moved around, deleted or just lost in the chaos.
It has been my experience that in an attempt to keep our computers in 'order' we tend to use a lot of programs to do this for us not knowing completely whether the program is doing us any good or not. I was advised to use Cocktail to 'gently' repair permissions on a weekly basis. I decided to stop this program from doing this housekeeping for me only to discover this week, that I could no longer use Disk Utility to Repair Permissions. This came about because my new Tiger DVD could not see my HD as having Panther on it and was going to install a new OS X rather than upgrade as it should do.
Bottom line for me it that from this point forward I will be very, very cautious what programs - if any - I will allow to run in the background doing 'housekeeping' for me. It is always best to have some basic knowledge as to what our computer system is all about. It will be boring reading that is for sure. However, I praised the TTP manual because it explains in depth, what the Mac OS X is all about and some of that knowledge can give us a better understanding of our computer system and help us make a judicious choice when it comes to using programs such as Cocktail et al.
So, both of these programs can benefit us if we know what they do and when to use them after we understand the quirks of our own computer system. Reviews are also a good source for this type of information as I'm sure you already are aware of.
Thanks for your comments.
Regards,
Phillip

I am running OS X ver. 10.5.8. Can I still use TechTool Deluxe ver. 3.1.2 to check integrity of my iMac?

I bought my iMac in Jan. of 2009. I also bought AppleCare at the same time. With AppleCare, I received TechTool Deluxe ver. 3.1.2. The only upgrades to the OS are the ones that Apple provided free. Now I want to start catching up on the OS upgrades, starting with Snow Leopard. I would like to check out my machine before upgrading to Snow Leopard. Can I still use TechTool Deluxe ver. 3.1.2 to do that? I have only used it once before with the assistance of an AppleCare agent. I'm afraid that the free upgrades I have received over the last 3 years, might cause a conflict between my current OS (10.5.8), and TechTool Deluxe ver. 3.1.2.
Any help will be greatly appreciated.
Sincerely,
Ken Taggart

Hi ...
Now I want to start catching up on the OS upgrades, starting with Snow Leopard.
Make sure your Mac meet's Snow Leopard's requirements > Mac OS X v10.6 Snow Leopard - Technical Specifications
You don't need TechTool in order to check the startup disk. You can verify the disk and repair if necessary using your Mac install disc.
Launch Disk Utility located in /Applications/Utilities.
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
if the startup disk needs repairing, follow the instructions for Using Disk Utility to verify or repair disks
While you have the Disk Utility window open, check for Available disk space at the bottom of the window. (Snow Leopard requries 5GB of available space).
Make sure there's a minimum of 15% free disk space. And make sure S.M.A.R.T. status says: Verified.

TechTool Deluxe destroyed my Volume

Hi... I stupidly used the TechTool Deluxe v 3.03 (that came with my Apple Care Plan) on my G5 Dual running Tiger 10.4.7.
Basically - I installed a Microsoft Office update last night. This morning I was greeted with a black screen over my desktop and application screen that contained the text "kernel panic".
I restarted my Mac and then ran Disk Utility to repair permissions etc.
(Obviously it wouldn't do it as it was my startup disk.)
So I started up from my G5 install disk (10.4) and tried running Disk Utility from there. It was unable to repair - stopping part way through and mentioning something about a bad or illegal "exit" or something.
Alongside the G5 install disks was the Apple Care branded TechTool Deluxe CD (v3.03). I figured - if it's good enough for Apple to be giving out with its 3 year extended warranty...
So I inserted that and ran it on my drive - which - apart from the Disk Utility 'error' - had been working fine. (I know - if it works, don't fix it, right?)
I ran the test - watched it go through the pretty icons until it got to the Volume test... 2 hours later it was stilll on task 5 of 6 and had completed 126543789 of 6457382546 tasks.
At the end of all that - it came up with a diagnosis - which was pretty similiar to all the other disk utility screens. You've got x when you should have y. This is bad. The fact that you have j when you should have p is not so bad. But you should fix this.
So I pressed the 'fix' button.
When I restarted after the TTD assault was over - I was greeted with a tiny rectangular black screen in the centre of my display and no cursor. Eventually the fan started screaming and spinning louder and harder so I shut the computer down. Nothing I could do seemed to have any effect.
That was 15 hours ago.
Since then I have started the G5 in Target Mode and tried to repair it with Disk Warrior. Disk Warrior tells me that, in essence, another utility has destroyed the volume file structure and cannot repair it. I have tried to repair it using an updated version of TTD. This seemed to fix the problem - went through the whole file thingy and a recommendation and did the repair.
To no avail.
I made a disk image from a version of TTD downloaded from Apple at https://support.apple.com/techtooldeluxe/main?id=dl and tried to start the G5 up from that and run the utility. Same thing: it ran the tests and made recommendations - which I agreed to. It made its repairs. I restarted - but nothing - just that black screen and a the threat of my tower taking off - judging by the noise the fan was making.
Now I have searched all over the web for a solution to this.
I found a thread at a macintouch forum that covered an identical issue. (http://www.macintouch.com/readerreports/technicalsupportissues/topic3006.html)
One of the posters claimed to have found a magic cure for what everyone at Apple was telling him was a dead duck issue. "Dead hard drive. Sorry about the TTD thing, but we don't suggest you use it. And we knew that this problem existed. But we still gave you an ill-suited version of TTD as a 'perk'(incentive) for buying the extended warranty...
Apparently someone at Micromat had a way of fixing this problem. I quote:
"To resolve the issue I removed the Attributes file from the structure and then let the drive recreate a new Attributes file. Once a new Attributes file was created, the hard drive remounted on the desktop as expected. I did run the soon-to-be released TechTool Deluxe 3.0.4 on this hard drive afterwards and it encountered a volume bitmap issue which it was able to repair successfully."
Does anyone have any suggestions? Help? Please!
Of course - explaining how Apple can knowingly supply a defective Apple-branded tool (bearing no warnings or System Version limitations) that does exactly the OPPOSITE of what it is being used for (destroying instead of repairing) is going to be very difficult.
Right now I would love to be able to recover my life's work. Music. Photos. Writing.
Thanks!
G5 Dual 2.5GHz, 2.5 GB RAM Mac OS X (10.4.7)
G5 Dual 2.5GHz, 2.5 GB RAM Mac OS X (10.4.7)

I was contacted by Marc Moorash from Alsoft, who guided me through the following process. (Well - at least up to Step 10 below).
The whole process probably took an hour from start to successful finish. I was on the phone to him for about 3 minutes!
1. Connected damaged G5 to Powerbook via Firewire 400 using Target Mode.
2. Launched Disk Warrior 3.03 from CD on the Powerbook
3. Selected the drive (Unknown Disk) to be repaired
4. Held down Ctrl+Opt and clicked on the DiskWarrior shield next to "Directory"
5. A hidden screen popped up asking for a password. It gave an 8 character hint:
6. The tech support asked for the hint and then supplied me the password.
7. A new menu appeared, called "Support". In that menu there was an option: "Clear Corrupted Volume Header ", which I selected.
8. I was then asked to click "Rebuild" and to call out each Step in the process to the tech support guy.
9. It almost immediately jumped to Step 5: Locating directory data.
10. Evidently this was good...as it meant that it had bypassed the error message I was getting previously.
11. Eventually DiskWarrior finished analyzing the volume and presented me with the option to preview the rebuilt volume:
12. I clicked on the "Preview" button and DW created a locked disk in the Finder.
13. I checked the volume: everything was fine.
14. I clicked on the "Replace" button.
15. My hard drive appeared on the desktop, and in the DiskWarrior menu.
16. I am now backing up all the data that I thought I had lost.
Thanks to Marc Moorash and the tech support team at Alsoft.
No thanks to AppleCare and TechTool Deluxe.

HT4530 techtool deluxe

i have been using mac book pro 10.5.8 since 2009. its protection plan has included a cd named techtool Deluxe. I guess its for cleaning mac, but i dont know what to do. Is it going to work automatically if i just put the cd into a mac? i mean what does it do for a mac book pro. i kinda lost my manuals. so please help me. plus i wish to clean my mac with less or zero price. thanks.

Give it a try, that is quite old version of tech tool, the latest is techtoll pro. If you feel that you need a "cleaning application, you may want to check out Onyx, it is free, but I'm not sure if it goes back that far.
It seems it may, just read carefully thru, and do not download any of the other applcations that are hawked on the site. Do this at your own risk, this applies to ALL of these types of software, they may remove too little, they may remove too much, this is the chance that you take with any of these.
DO NOT UNDER ANY CIRCUMSTANCES DOWNLOAD MACKEEPER.

TechTool Deluxe 3.0.3 & Mac OS 10.4

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