Tecra 8000 laptop doesn't start up

Hello. I have a Tecra 8000 that I have been using for 3 years without any problem. I recently gave it to someone, doesn't matter who, but she gave it back to me saying that it stopped working.
The problem with it is it doesn't startup, it gives me the TOSHIBA logo, then the screen of "Windows 2000 is starting up" and then again TOSHIBA logo and again "Windows 2000 is starting up". This just continues for ever.
One of my frieds said that the NETDETECT.COM file might have been tampered with. But how do I get it back up and running if I cannot go past these 2 screens. Help Please.
Cheers
Veen

Hello Sam.
Thank you very much for your reply. I have looked up the KB entry and it seems useful. Unfortunately, my laptop is not responding to "safe mode" either. I tried all the options like "debugging mode" but it just keeps spinning between the 2 screens.
One of the related KB entries (244905) talked about using "Recovery Console" to resolve problems like this. But for this I need my Win2K CD-ROM, have to find who at the college borrowed it from me. I will let you know once I tested with the CD-ROM.
It is 4Am and I can't sleep, this laptop problem is haunting me.
Cheers
Veen

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Originally Posted by Lasko
@Disappointed
First of all it’s essential to know that software related “issue” aren’t covered by warranty.
Only hardware problems can be fixed under warranty conditions.
This isn’t a case for Toshiba notebooks only but ALL notebook / computer manufacturers follow this rule.
Secondly: in case of software problems it’s recommended to recover the notebook back to factory settings using one of the recovery procedures: HDD or recovery medium.
Knowing that you don’t need to pay for any service in case of software issues…
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I fail to see why a machine not booting up is a softwareproblem, especially when the machine is new and has not had any other softwareput on it that is not on other makes of machine. There is no reason for it to fail to startup.
The problems I encountered were with the McAfee softwarethat was pre-installed on the Laptop when I bought it. I know this because Ihad to sort them out with my security software provider, Kaspersky, whom Iwould recommend unreservedly.
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If you are a genuine user I did want to save you some timeas I have sent my comments to Toshiba and they have, in the best spirit ofcustomer service, ignored them and failed to respond.
You can do this yourself if you like, but it does taketime.
Sorry for the delay in replying, but it seems to takeforever to type anything into the forum.

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Click on the WHITE STAR icon to say 'Thanks..!!'
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Tecra 8000 laptop doesn't start up

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