Tecra A11-11L - Fingerprint sensor is not working

HI,
I have got a problem with my Tecra notebook. The Fingerprint sensor is not working since yesterday. It also disappears from the hardware manager. I tried to reinstall the utility, but the setup.exe won't execute succesfully. When I try to install the Utility directly from the amd64 directory the installation will be succesfully, but the software can't connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor won't work.
Do you have any ideas?
Berst regards
Thunder1988

You could try a BIOS Update and set the BIOS to defaults. If it still doesn't appear in Device Manager, the reader may be faulty or there is a connection problem. I'm guessing the notebook is still under warranty, so you may need to send the notebook to a Toshiba Service Center for repair.

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