Tecra A11 - Serial port not working

I have a Tecra A11 running windows 7 professional (32 bit).
My serial port does not appear to be operating as I am no longer able to connect to industrial automation PLC's which require connection to the serial port for programming.
Some of the software I am using is RSLinx, Easysoft and the like.
Any assistance with this matter will be greatly appreciated.

Hello
I assume you need the notebook at your company and normally in every company there is a local IT-Support that you can ask all questions if you have any problems.
So I would recommend contacting an administrator. Usually the guys know how to connect the computers to all important industrial components/computers and how to configure the port for that.

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Certified LabVIEW Architect, Certified TestStand Developer
NI Days (and A&DF): 2010, 2011, 2013, 2014
NI Week: 2012, 2014
Knowledgeable in all things Giant Tetris and WebSockets
Solved!
Go to Solution.

I found the solution - it turns out that the serial ports were available to LabVIEW, they just didn't show up in MAX because installing just the runtime does not show the devices in MAX.
Despite doing a lot of googling earlier, it didn't throw up this knowledgebase article until I searched for it under a different phrase - http://digital.ni.com/public.nsf/allkb/766FD80DAE42E52886256A0200619CFE?OpenDocument
Certified LabVIEW Architect, Certified TestStand Developer
NI Days (and A&DF): 2010, 2011, 2013, 2014
NI Week: 2012, 2014
Knowledgeable in all things Giant Tetris and WebSockets

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Tecra A11 - Serial port not working

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