Tek_tkdpo4​k initialize with options vi driver (hex 0xbfff0011​) primary error (hex 0xbfff0011​) insufficie​nt location informatio​n or the request device or resource is not present in the system

Dear Friends,
I am from Jesus Osorio from Tektronix Mexico. I have seen this error messages during the last instalations and I am wonder how could I solve it?
tek_tkdpo4k initialize with options vi driver (hex 0xbfff0011) primary error (hex 0xbfff0011) insuff...
I am using DPO4000 series, laptop with SE for Tektronix Edition and a USB cable. What should I do to solve this problem?
Regards,
Jesus Osorio
Jesus V. Osorio Lopez
AE

Dear Jesús,
You should check if you have on your PC or Laptop installed VISA. I recommend you this link to download it:
http://digital.ni.com/softlib.nsf/websearch/b1a783​7fffd2826e8625729100689d3c
To have a better oportunity in having your issue solved, please contact us in Mexico at this toll free 01 800 010 0793. As well as if you post your following messages in the Spanish Forum, we will be able to help you faster.
Thanks for using National Instruments Forums.
NorSa
NI Applications Engineer Latin America
NorSa
NI Applications Engineer Latin America
Para Soporte entra aquí

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    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    PublishType='ProjectPublish'  The given key was not present in the dictionary.  . Standard Information: PSI Entry Point:   Project User: Domain1\User1  Correlation Id: ae078058-f794-47ca-b1ad-0834f7a07f4d  PWA Site URL:
    http://epm.company.com/PWA  SSP Name: SharedServices1_PsiServiceApplication  PSError: ReportingProjectChangeMessageFailed (24006) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    Event: ReportingProjectChangeMessageFailed was associated with exception: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.     at System.ThrowHelper.ThrowKeyNotFoundException()    
    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    PublishType='ProjectPublish'  The given key was not present in the dictionary.  . Standard Information: PSI Entry Point:   Project User: Domain1\User1  Correlation Id: ae078058-f794-47ca-b1ad-0834f7a07f4d  PWA Site URL:
    http://epm.company.com/PWA  SSP Name: SharedServices1_PsiServiceApplication  PSError: ReportingProjectChangeMessageFailed (24006) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    http://epm.company.com/PWA  SSP Name: SharedServices1_PsiServiceApplication  PSError: ReportingProjectChangeMessageFailed (24006) ae078058-f794-47ca-b1ad-0834f7a07f4d
    01/19/2015 19:05:30.56 Microsoft.Office.Project.Server (0x1D30) 0x1D20 Project Server Reporting atwr High PWA:http://epm.company.com/PWA, ServiceApp:SharedServices1_PsiServiceApplication, User:Domain1\User1, PSI: [RDS] ULS
    Event: ReportingProjectChangeMessageFailed was associated with exception: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.     at System.ThrowHelper.ThrowKeyNotFoundException()    
    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    PublishType='ProjectPublish'  The given key was not present in the dictionary.  . Standard Information: PSI Entry Point:   Project User: Domain1\User1  Correlation Id: ae078058-f794-47ca-b1ad-0834f7a07f4d  PWA Site URL:
    http://epm.company.com/PWA  SSP Name: SharedServices1_PsiServiceApplication  PSError: ReportingProjectChangeMessageFailed (24006) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    Event: ReportingProjectChangeMessageFailed was associated with exception: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.     at System.ThrowHelper.ThrowKeyNotFoundException()    
    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d
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    01/19/2015 19:05:32.66 Microsoft.Office.Project.Server (0x1D30) 0x24DC Project Server Reporting atwr High PWA:http://epm.company.com/PWA, ServiceApp:SharedServices1_PsiServiceApplication, User:Domain1\User1, PSI: [RDS] ULS
    Event: ReportingProjectChangeMessageFailed was associated with exception: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.     at System.ThrowHelper.ThrowKeyNotFoundException()    
    at System.Collections.Generic.Dictionary`2.get_Item(TKey key)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal.InitializeSprocParameterTypeData(Dictionary`2& routineParameterInfos)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.SubDal..ctor(DAL
    dal, DataStoreEnum store)     at Microsoft.Office.Project.Server.DataAccessLayer.DAL.get_Reporting()     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.GetRefreshOperationStatus(MessageAreaType
    messageArea)     at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.RDSBaseMessageProcessor.CheckIfAllowedToProceed(ReportingBaseMessage msg, MessageContext msgContext, Group messageGroup, JobTicket jobTicket)    
    at Microsoft.Office.Project.Server.BusinessLayer.ReportingLayer.ProjectPublishMessageProcessor.HandleMessage(Message msg, Group messageGroup, JobTicket jobTicket, MessageContext mContext) ae078058-f794-47ca-b1ad-0834f7a07f4d

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