Telephone handset speaker / reception not working properly

I have had my Q10 for under two months and recently the phone speaker on the handset not the speaker phone has extremely poor quality sound.  Almost as if reception is horible with interference.  
The phone itself works well in speaker mode or over blue tooth but using the handset up to your ear, you can barely hear the caller and it is crackly. 
Any ideas of how to fix this?

Hello Pslipof, 
Welcome to the forums. 
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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