Telephone Number for customer service

I need to speak with someone on the telephone

Hi please provide the contact of beijing or shanghai office in china, I have purchase the export ( word - PDF-word) online service but never get answer back , I am nut sure my account has been sentup right, and this year/June I has been charge again ofr the product I can and have never able to use., it seems a wasye of money and time., my account or order number is 044-207-3650 IR
19.9 was charged to me bank card ! in June.
pls reply asap.via  my email - [email protected]
samuel

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