Telephone numbers (officePhone and homePhone) are missing in a contact card in a Lync Server 2013-based Lync mobile client

Question

In my opinion, the error has not completely fixed in KB2967628. After I install the latest November 2014 cumulative
update. I see the following behavior. User A searches for user B. User B never sign in to the Link. There are three fields in the active directory for User B: officePhone, mobilePhone and homePhone (these fields contain different numbers). When searching on
the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will change, the privacy settings for user A is in the search will
be displayed homePhone field.
On the Desktop client,
I can find all the fields without those actions performed in the example. If I make a request
to the service UCWA manually like this (below
the text) before
actions, which I performed in example, I did not receive officePhone and homePhone – only mobilePhone field.
GET "https://lync.domainname:443/ucwa/oauth/v1/applications/XXXX/people/search?query=$usename$&limit=200" -H "Content-Type: application/json" -H "Accept: application/json" -H "Authorization: $USENAMETOKEN$" 

Answer 1

Hi,
Based on your description, I’m sorry I’m a little confused about the following you mentioned. I understand the issue is we can only see the mobile number in the contact card on Lync mobile client and that we can search for users based on their office number,
we can see the home phone field in the contact card but there isn’t number showing. I anything I have misunderstood, please feel free to let us know.
“When searching on the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will
change, the privacy settings for user A is in the search will be displayed homePhone field.”
According to the KB29677628, this issue is caused by UCWA only sending the work number, and we need to install the update for web components server
http://support.microsoft.com/kb/2967628/en-us
August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server
https://support.microsoft.com/kb/2937297/en-us?wa=wsignin1.0
Could you please run the following command to check if the web components server version is
5.0.8308.738?
Get-WmiObject
–query 'select * from win32_product' | where {$_.name
–like "Microsoft Lync Server*"} | ft Name, Version
–AutoSize >c:\User\name\Desktop\version.txt
Best Regards,
Cindy