Telephony Integration with WD4A

Hi experts,
I am currently investigating the feasability of re-writing and updating our 3rd party direct order entry system using Web Dynpro for Abap. One of the features of our current system written in visual basic is the telephone integration, ie incoming call details pop up on screen, interrupting the program and starting a new process.
I have been investigating how to achieve this through the events framework of WD4A applications. Ideally I would like to subscribe to an 'incoming call' event which will trigger upon recieving a call. Whilst looking through sdn and help pages I have found a lot of information on ICI, ANI and such but nothing yet on how I might actually implement a system described above.
Has anyone attempted such a scenario within WD4A or can suggest how such a result might be achieved?

There are a number of ISV solutions available for CTI integration with Dynamics CRM, such as
mscrm-addons and c360. Beyond those, there are a number of VoIP providers that offer a Dynamics CRM CTI integration, such as
Cisco, Genesys, and Avaya. Finally, Microsoft has released their own Customer Care Accelerator:
http://dynamics-crm.pinpoint.microsoft.com/en-US/applications/customer-care-accelerator-for-microsoft-dynamics-crm-2011-12884914795
--Dodd

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CTI Integration with Panasonic KXTDA200 PBX Telephony system

Dear SAP Gurus,
I am currently working for CORM CHIC Implementation project, now we are integrating SAP with Telephony system.
Our customer has Panasonic Telephony (PCB) system KXTDA200, and they have Panasonic KXTDA0410 connector to Integrate their telephony system with SAP.
As per my knowledge, a CMS software is required in order to make a communication between the Telephone system and SAP CORM CHIC system.
so what is the use of this Telephone connector?
Which CMS software provider supports this Panasonic connectors / PCB systems?
I request you to share your expertise to help us in this regard.
Your suggestions are highly appreciated
Best regards
Venu Gopal
Edited by: Venu Gopal on Jun 9, 2009 12:29 PM

As far as I know Panasonic system doesn't figure on SAP BCM Compatibility list. You may want to contact Panasonic themselves to check whether they are compatible with SAP CRM.
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Video and Telephony Integration: Enterprise UC with common Dial-plan

Dear Expert,
I have asked the same question under Collaboration but thought to post it under this group too as this is mainly inclined towards Video Integration. I hope this is the right place to post this question.
The enclosed design shows the proposed UC setup which is based upon CUCM (VEr 8.5), ISR Routers(G2 3900/2900Series with PVDM3), Tandberg VCS and VCS expressway..
As always Thank you for all your input..
Regards
M
The expected solution out of this design should provide following
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2.Video end point can make outbound Local,National and International call by dialling the same way as it exist for IP Phone meaning for Local and Long Distance within US by dialling 9 then 10 digit number ,For International: 9011- Country Code- E164 number
3. Video end point will have the extension within 443xx range and can be reached by IP phone by simply dialling 5 digit extension. Route pattern with 443xx will be defined in the CUCM
4. Video End point can be reached by PSTN world by dialling full E164 number i.e 1712-564-43xx . In this call, CUCM will route the call to Video set-up.
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Scenario:
Video Conference is going on and the participating users are :
- User on the Internet which have been joined to the conference by dialing their public IP and call established via Tandberg Expressway
-The 2nd user is an ISDN end point and call is routed through the CUCM to ISDN GW(R2)
- This is encrypted Video call
Encrypted Video Call is going on and all of a sudden there is a need to bring in an IP Phone Skinny end point(Audio only) and also a Mobile Phone user. It should be easy to bring these two user as part of the encrypted VC without dropping the ongoing VC.
I have gone through few Networkers Slide and also read that the 3900/2900 ISR supports media as well as signalling encryption and it is possible to achieve this set-up.
But because of involvement of integration with different product line (specific to Tandberg), needs clarification before starting with the lab set-up.
The interpretation of H323 RAS part when Tandberg VCS is acting as a Gatekeeper with respect to CUCM --is different than when Cisco Routers are being used as GK.
Tandberg Gatekeeper if integrated with CUCM comes into play for both Media and Signalling and always participate in the H323 call whereas if Cisco Router is acting as a Gatekeeper then once the RAS part is done Cisco GK goes out of the call.
So,
Please suggest whether anyone tried this setup? If yes then how to achieve this and what should be the link coming out of CUCM to Tandberg VCS-GK.( I think using SIP trunking will do this but not 100% sure about this). Feel free to suggest any design change or any hardware which is required...

Hi
As long as this is new instalation I recommend you to use SIP on all of the end points where possible and integrate with CUCM using sip trunk this will give you two main benefits
- the transformation of the called and calling number from and to CUCM will be easier
-if have end point using H323 and communicating with other end using sip the vcs will do internetworking to this call and you will need license for each internetworked call plus the media path will go through the vcs not direct between end points for internetworking
If you use sip make the end point name/sip usri as [email protected] Calls from vcs to CUCM use search rules with trsformation so if end point dial 123456 only from vcs and the default call is sip vcs will send it to CUCM as 123456@sip domain.com you need to do transformation before sending it to CUCM and send it as 123456@cucmip.
This is just in brief and also using the expersss way you can have your sip domain registered over the Internet and configure dns srv record point sip ton the vcs public ip and Internet calls can come to your end point sip name directly no need to publish ip to others to dial you
HTH
If helpful rate

Computer Telephone integration with CRM

Hi ,
We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
1. Does any one has experience in integrating these tools ?
2. Or is there any other better approach for the integration with CRM?
Thanks for your time.
Sunil

Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
We made a successfull RFC connection to gplus in sm59, then i tried to create a telephony server in sphb, but this connection test failed. Am i going in the right path, or is there any other way to do this.
Is maintaining telephony server in SPHB mandatory or is there a similar setting in CIC0 configuration?
Can you please let me know how this can be done. Please provide me if you have any documents on this.
Thanks in advance

CRM 7.0: Test/simulate telephony integration in IC web client

Hello
one of our customers is currently performing CRM release upgrade from CRM 4.0 to CRM 7.0. In CRM 4.0, they used the sapphone server for telephony integration (CTI) into CRM IC win client (SAP GUI).
Now weu2019re currently testing this feature in CRM 7.0, however, the telephony buttons in the IC web client are shown but do not trigger any action.
My question: Is there any kind of test / simulation scenario for testing the telephony integration using sapphone server directly in the SAP system (without the actual sapphone server)? Weu2019d like to make sure that the customizing of the IC profile itself is correct before looking for other technical issues. We're currently testing using business role IC_AGENT.
I searched SAP marketplace and SDN, however, only found transaction code SPHT and guides for ICI.
Many thanks & regards
Wolfgang

Hi,
thanks for that one, I've read this before but didn't mention that we've got no JAVA stack available. So we'd be looking for a solution that is fully possible with only the ABAP stack.
Regards
Wolfgang

CRM 5.0 and telephony integration

Hi gurus,
We have CRM 5.0 integrated with Siemens HiPath ProCentre and we've come across a couple of issues with it, which our users are not able to pinpoint the first occurence of for us to trace back.
1. When ending an outbound call the call timer does not always clear, meaning that SAP CRM does not pass more calls to the user unless they log out of CRM/CTI and back in again.
2. Our telephony is not matching the account based on inbound telephone number.
If anyone has any knowledge in telephony integration and they are able to help it would be greatly appreciated.
Thanks,
Andrew G.

Unfortunately, our limited exerpience makes it tough to know if the issue is with the CTI integrator or CRM. We have a different integrator AMC with Cisco very few issues. The CTI integrator should have logs where they can view the data passing thru their tool. In CRM t-code CRM_ICI_TRACE can be used to used to see the CRM user data. if the user has a PID with CRM_ICI_TRACELEVEL = XXX then more detail level is provided.
We have not experienced the issues you have described. Every blue moon we get a user gets in catch 22 where they can't hang up or end (hang up says not in a call, end says to end the phone call 1st)

OIM 9.1.0 Integration with Active Directory 2008 R2

Hi,
My customer is running Root/Child AD structure based on windows 2003 w/SP2, OIM 9.1.0 deployed under one of the child domains, and integrated with child domains controllers which runs windows server 2003 as well.
My customer has decided to upgrade his AD to Windows Server 2008 R2 domain controllers across the entire AD Forest and still wants to integrate the current OIM v9.1.0 with AD for all of his Users provisioning and password synchronizations.
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Also I was thinking of such scenario but also not sure of its support ability and if OIM will keep working on such scenario, the scenario is to upgrade only the AD root domain to Windows 2008 R2 while keeping the child domain holding the OIM 9.1.0 at Windows 2003 version.
Is this a working and supported scenario by OIM v9.1.0 ?

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Service desk integration with 3rd party tool

Hi all,
I've problems understanding the setup of connecting a 3rd party service desk tool with solman itsm.
So far it's clear that I need to activate and configure the service provider and consumer in soamanager.
The webservice then will be called by the 3rd party tool with corresponding data.
However, according to spro I need to define a value mapping for incoming/outgoing calls.
I do not understand this mapping... the WSDL of webservice ICT_SERVICE_DESK_API contains lots of fields, but in spro -> value mapping I can only define the following fields (which are hard coded in type pool AIICT):
SAPCategory
SAPComponent
SAPDatabase
SAPFrontend
SAPIncidentID
SAPIncidentStatus
SAPInstNo
SAPOperatingSystem
SAPSoftwareComponent
SAPSoftwareComponentPatch
SAPSoftwareComponentRelease
SAPSubject
SAPSystemClient
SAPSystemID
SAPSystemType
SAPUserStatus
What about attachments, priority etc.?
Will the interface parameters mapped to these ones?
For what purpose do I need to maintain the value mapping?
Can you give me a hint?
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can you please check the WIKI Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Security and Authorizat…

Java Stack mandatory for a SAP BI system integrated with EP?

Hi Guru's,
Currently we are using SAP NetWeaver 2004 s version 7.0 system for our BI.
This is integrated with the EP. But our BI system does not contain the Java Stack installed.
When we work on WAD templates and execute the template, it is automatically directed to EP portal where we can see our reports.
Here my question is do we need Java Stack for this system to use ADOBE DOCUMENT services or can it work with EP only for the web functionalities.
Any info on this is of great help.
Best Regards
Kumar

HI Reddy,
We came to know from our basis team that we do not have the Java Stack installed in our BI 7.x system yet.
As it is integrated with EP which has Java, our web reports are working.
1) But my question is still do we ned to install the Java Stack in our BI system as i do not find any Export to PDF option in EP for the reports (eventhough AS Java supports this).
2) Or can we use the existing configuration without Java STack integrated to EP for the new tools like Report Designer and Integrated Planning?
Regards
Kumar

Session keep Alive when EBS is integrated with OIF acting as SP

We have an E-Business Suite R12(12.1.3) Application which is integrated with Oracle Access Manager 11.1.1.5. For authentication the Oracle Access Manager delegates the authentication request to Oracle Identity Federation acting as a Service Provider (SP). There is a home-grown SSO which acts as the Identity provider by Federating it with OIF using SAML 2.0 protocol.
The integration is successful and EBS is able to authenticate using this third party SSO.
Now there are multiple applications which are integrated with this third party SSO and the user can access any of these applications including EBS.
Considering a scenario where a user is using EBS Application say for more than 30 mins. Now when he tries to login to another application the challenge screen is thrown though he can continue to work on EBS without any issue. The reason being that the session timeout on the IDP side is set to 30 mins.
To overcome this issue the solution that has been thought of using a javascript for each page load on the application which will update the SSO token with the latest UTC time on the IDP server. This has been successfully done for all other applications except EBS.
So my question is how we can call this java script for each page load for EBS?
Thanks & Regards
Sarbashis

It appears that OAM is removing the url parameters for the p_done_url sent to it by OIF.
302 Redirect to -> Location: https://sso.mycompany.com/oam/server/logout?p_done_url=https%3A%2F%2Fsso.mycompany.com%2Ffed%2Fuser%2Fsloosso%3Fid%3Dosso%26type%3D3&invokeOSFSLogout=false
Result: 200. Set-Cookie OAM-ID to expired.
Form Submits: https://sso.mycompany.com/fed/user/sloosso
Result: 500 Error
Notice the p_done_url value in the redirect has extra parameters which when the Form is submitted are lost.
If I manually enter the url: https://sso.mycompany.com/fed/user/sloosso?id=osso&type=3&invokeOSFSLogout=false
Then I am successfully logged out.
This seems almost like a bug in OAM...

RE: Legacy Integration with PI/Open

Greg -
We are currently working on wrappering the APIs for UniVerse (aka Pick on
UNIX).
We received some help from the guys at RTD in Denver.
We tested out a C program that uses the Universe APIs and it works fine.
We will be building the Forte piece and compiling it this week.
Our first application is to inquire the UniVerse data, after that is
successful, we will move to inserting & updating.
Let us know how we can help.
Larry McCartney
[email protected]
(203)459-7959 - Trumbull
From:
[email protected][SMTP:[email protected]
om]
Sent: Monday, October 12, 1998 11:00 AM
To: [email protected]
Subject: forte-users-digest V1 #1111
forte-users-digest Monday, 12 October 1998 Volume 01 : Number
1111
In this issue:
Legacy Integration with PI/Open
is OBB32.dll available
Java Integration
Java Integration
Re: Legacy Integration with PI/Open
RE: Forms That Will Not Close
RE: Forms That Will Not Close
RE: Forms That Will Not Close
Re: AfterValueChange event trigged when it shouldn't be...
math library
From: [email protected]
Date: Mon, 12 Oct 1998 09:49:56 +1000
Subject: Legacy Integration with PI/Open
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have a requirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experience in
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue is that
the APIs provided are non-shared, and Forte requires shared libraries.
Thanks in advance for any help.
Greg Barber.
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this in error, please contact the sender and delete the material from any
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From: "sridhar t" <[email protected]>
Date: Sun, 11 Oct 1998 22:01:36 PDT
Subject: is OBB32.dll available
hi,
am working on forte3.0.G.2. when i tried to use objectbroker library i
am unable to find the runtime objectbroker library (OBB32.dll). is this
dll available with this version. if not is there any alternative.
thanks,
sridhar,
Goldstone Softech USA
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From: srinivasa gopi <[email protected]>
Date: Sun, 11 Oct 1998 23:12:22 -0700 (PDT)
Subject: Java Integration
Hello,
I'm trying to integrate Forti with Java in Java mode using IIOP.I
followed the steps as explained in the Forti Web enterprise manual.I
compiled the Java files that are generated by Forti along with the
client Java file.The Java applet is getting downloaded on the client
browser(IE 4.0), but the problem is browser is giving an exception
** Java.lang.RuntimeException can't connect to service object with
the ior file name **.
My question is on every client is it necessary for ORB(Visigenic for
Java 3.2) and also the Forti Java interoperability package that is
provided by the Forti for compatability with Java or it is not
required on the clients ?
Is there any other alternative to achieve the goal as this will give
wide access to the Forti service objects through Web Browser clients.
Please mail me the solution to this problem as early as possible it is
very urgent.
Thanks in advance,
Srinivasa Gopi,
Goldstone Softech USA
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From: srinivasa gopi <[email protected]>
Date: Sun, 11 Oct 1998 23:26:26 -0700 (PDT)
Subject: Java Integration
Hello,
I'm trying to integrate Forti with Java in Java mode using IIOP.I
followed the steps as explained in the Forti Web enterprise manual.I
compiled the Java files that are generated by Forti along with the
client Java file.The Java applet is getting downloaded on the client
browser(IE 4.0), but the problem is browser is giving an exception
** Java.lang.RuntimeException can't connect to service object with
the ior file name **.
My question is on every client is it necessary for ORB(Visigenic for
Java 3.2) and also the Forti Java interoperability package that is
provided by the Forti for compatability with Java or it is not
required on the clients ?
Is there any other alternative to achieve the goal as this will give
wide access to the Forti service objects through Web Browser clients.
Please mail me the solution to this problem as early as possible it is
very urgent.
Thanks in advance,
Srinivasa Gopi,
Goldstone Softech USA
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From: Tim Hagemann <[email protected]>
Date: Mon, 12 Oct 1998 09:21:06 +0200
Subject: Re: Legacy Integration with PI/Open
Greg,
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have arequirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experiencein
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue isthat
the APIs provided are non-shared, and Forte requires shared libraries.Would be interersting, which operating system you're using.
You could write a dll (on windows) or shared library (on unix) wrappering
the
original,statically linked "C"-Libs. This lib could be used by Forte.
Tim Hagemann
Tim Hagemann
Ascom GmbH Email: [email protected]
Charlottenburger Allee 61 Phone: +49 241 96806 273
D-52068 Aachen Fax: +49 241 96806 225
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From: "Rottier, Pascal" <[email protected]>
Date: Mon, 12 Oct 1998 09:38:25 +0200
Subject: RE: Forms That Will Not Close
Exiting the event loop will not close the window! Invoking
'Close' method on the window will. Check if this method
is executed. It appears, the AfterFinalize event exits the
event loop and nothing more. Then, your applications
waits for some event from your main window, like 'Mouse-
Enter', before invoking Window.Close().
Pascal
Hi,
We seem to be having some type of deadlock problem when trying to
close
forms and am wondering if anyone else has experienced this problem.
The
phenomenon does not always occur and is not specific to any one client
machine.
I will explain the phenomenon:
1. We have an object that contains our main application startup
method.
This method then instantiates our main application window (Control)
and
invokes the Display() method using start task.
2. All other forms created by the application are created using a form
manager service object which exists on the client partition. The form
manager has a CreateForm() method which instantiates a form class of
the
specified type and invoked the form's Display() method using start
task.
3. Each form has a Close push button which when clicked invokes
Window.RequestFinalize().
Now, the problem we have is this:
The user starts the application and the main application window is
displayed. The user then selects an option from the main window and a
child form is created using the form manager service object and is
displayed. The user can continue to create more child forms by
selecting
options from the main window and all child forms are instantiated and
displayed correctly.
However, when the user attempts to close one of the forms the form
does
not close. The finalize event is triggered and the event loop is
exited,
but the form continues to be displayed and does not close. If the user
then moves the mouse pointer over the main application window, the
child
form immediately closes. Moving the mouse cursor over other child
windows (or even the desktop) does NOT do this - only when the mouse
cursor is moved over the main window does the child form close.
Does anyone have any ideas on this?
Regards,
Jace.
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From: Jason de Cean <[email protected]>
Date: Mon, 12 Oct 1998 17:47:20 +1000
Subject: RE: Forms That Will Not Close
Hi Pascal,
The Display() method is as follows:
self.Open();
event loop
when Window.AfterFinalize do
exit;
when task.Shutdown do
exit;
end event;
self.Close();
<end>
Are you saying we should do a Window.Close() in there somewhere as well
Regards,
Jace.
On Monday, 12 October 1998 17:36, Rottier, Pascal
[SMTP:[email protected]] wrote:
Exiting the event loop will not close the window!
Invoking
'Close' method on the window will. Check if this method
is executed. It appears, the AfterFinalize event exits
the
event loop and nothing more. Then, your applications
waits for some event from your main window, like 'Mouse-
Enter', before invoking Window.Close().
Pascal
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From: "Rottier, Pascal" <[email protected]>
Date: Mon, 12 Oct 1998 11:04:24 +0200
Subject: RE: Forms That Will Not Close
Jason,
No, self.Close() should close the window. This is the
method I referred to. You could place a traceline
behind self.Close() to see if it is executed. It is not
inconcievable some exception may exit the Display()
method before self.Close() is executed.
After that, maybe, some events from your main
window trigger something that causes a call like 'My-
Window.Close()', where 'MyWindow' is a subclass of
'UserWindow', so 'MyWindow' gets closed after all.
Maybe you've overridden 'Close()', so now it doesn't
work properly anymore.
Are you sure you exit the event loop after you press
the close button?? The display method is not regis-
terred for any <PushButton>.Click event, though maybe
you just didn't include the full Display method in your
mail.
Remember that an event loop will only respond to an
event if it is not currently handling an event. So, the
method behind <PushButton>.Click may call a self.
Window.RequestFinalize(), which will cause an After-
Finalize event to be posted, which will be placed in
the event queue. If this method however keeps waiting
for something, the event loop will not respond to the
AfterFinalize event, until this method is done waiting.
Pascal.
Hi Pascal,
The Display() method is as follows:
self.Open();
event loop
when Window.AfterFinalize do
exit;
when task.Shutdown do
exit;
end event;
self.Close();
<end>
Are you saying we should do a Window.Close() in there somewhere as
well
Regards,
Jace.
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From: Thomas Kunst <[email protected]>
Date: Mon, 12 Oct 1998 14:28:55 +0200
Subject: Re: AfterValueChange event trigged when it shouldn't be...
Which version of Fort=E9 are you using? We had some strage problems with
GUI events in Fort=E9 3.0.F.2, which disappeared now that we use 3.0.J.1!=
Fouche, Jaco wrote:
=
Hi there,
=
I'm hoping that someone out there has experienced the following (and
knows why it is happening. ) :-)
=
I have a couple of windows on which the AfterValueChange event is
triggered on a field upon hitting the delete key.
We all know that this should only happen upon leaving the field, ie. th=e
field loosing focus. The problem is that I'm trying to recreate this in=
a simple test class, but now it won't happen. I still have the original=
windows on which it is happening, but I would like to construct
something small and simple to send to Forte.
=
Any ideas as to why this could be happening?
=- -- =
Dr. Thomas Kunst mailto:[email protected]
sd&m GmbH & Co. KG http://www.sdm.de
software design & management
Thomas-Dehler-Str. 27, 81737 Muenchen, Germany
Tel +49 89 63812-221 Fax -444
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From: Greg Gorham <[email protected]>
Date: Mon, 12 Oct 1998 09:51:07 -0400
Subject: math library
I need direction to the source of Forte libs that handle more scientific
math. Also included is the need for more scientific print formating. I
understand, second hand, that such material is available from third
party vendors/sources.
Thanks
Greg Gorham
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End of forte-users-digest V1 #1111
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Greg,
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have a requirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experience in
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue is that
the APIs provided are non-shared, and Forte requires shared libraries.Would be interersting, which operating system you're using.
You could write a dll (on windows) or shared library (on unix) wrappering the
original,statically linked "C"-Libs. This lib could be used by Forte.
Tim Hagemann
Tim Hagemann
Ascom GmbH Email: [email protected]
Charlottenburger Allee 61 Phone: +49 241 96806 273
D-52068 Aachen Fax: +49 241 96806 225
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Excel integration with Entry and Approval for SSM not working

Iu2019m having trouble getting excel integrated with E&A for being able to enter large number of historic data points into a cube-built model u2013 Iu2019ve gone through all the docs several times and there is no good concrete explanation on how to do this. I keep getting the following error message:
Error opening Excel Automation server can't create object. This can be caused by:
1. - The application is not installed on your machine
2. - The browser security does not support ActiveX scripts.
3. - Your were prompted to run ActiveX and you said No, if that is the cause close all browser instances and reopen.
However, I've done the following:
-          Iu2019ve installed the excel add-in on both the server and my local machine, and Iu2019ve enabled the add-in part in Excel on my local machine.
-          The browser security is definitely set to accept all active X scripts
-          I am never prompted to run activeX when I select u201CHistorical Datau201D within entry/approval. I just get the above error message.
-          Iu2019ve flushed cache and restarted listener several times.
What am I missing? I donu2019t see it in any of the docs.
Thanks!

Robb,
Looking at what you've done, there doesn't seem to be an obvious answer. The best suggestion I can make is to fill out a support ticket on this. There must be other factors at work here that will require a deeper look.
Regards,
Bob

Jabber cannot Call - Integration with CUCM/AD

Dear all,
I installed CUCM 9.1.1 and CUPS 9.1.1 with Jabber client 9.0.1.
when I run Jabber on a joined domain PC (login with AD username and password), there are no problem with the calling ability.
But when I try to use a non-join domain PC (I am using VPN to connect to office network and using my personal PC), only the chatting feature that are available. I cannot loggin to phone accounts and cannot make any calls with my Jabber client.
Should I use UDS integration with AD?
Thanks,
Hasan

Hi Hasan,
Can you take a look on this thread:
https://supportforums.cisco.com/message/3914353#3914353
If you still have problem connecting, can you try with newer version of Jabber?
Regards,
Srdjan

CUCM 8.6.2.20000-2 integrated with Office 365?

Hi people,
VOICE MAIL APPLICATION:
Does anybody knows something like that? How to integrate with Cisco Unified Communication Manager 8.6? It is similar the integration with Exchange 2010?
Best regards,
Daniel

Unless you can create a SIP trunk on Office 365 and allow traffic to pass between CUCM and Office 365 across the SIP trunk it would not work. Cisco never supported any Exchange UM for voicemail, it works, but if you have issues Cisco is not going to help you there. No different here, if you can get it to work based on the above, then support is on you.
HTH,
Chris

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Telephony Integration with WD4A

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