Telesales staff offering packages with terms not r...

I was cold called 5 days ago and offered a free 12 month calls package with a 7 day cancellation period. This was additional to my existing line rental. I rang today to cancel but the BT advisor said there was no 7 day cancellation period.  What is going on?

Perhaps an over-zealous sales person looking for a commission?
BT do not normally offer cooling off periods, except that new customers can cancel before a service is started.
If BT dispute that you were offered a 7-day cooling off period, you should ask BT to review the original call.  It should have been recorded, and BT should be in a position to review that call.

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