Tell me about the Service Delivery Management in the sap

hi
Sap gurus
plz tel me the
Service Delivery Management in Sap

Hello,
Service delivery management is also called Service Level Management, is the process of negotiating, defining, measuring, managing and imprving the quality of IT services at an acceptable cost. All of this must take place in an environment of rapidly changing business needs and rapid changes in technlogy. Service level management aims to find the right balance between qualitysupply and demand, customer friendliness and cost of IT services. It is important that both the provider and the customer realize that a service is being provided and being received. Service Level Management includes designing, agreeing and maintaining the following:
Service Level Agreements (SLAs)
Operational Level Agreements (OLAs)
Underpinning Contracts (UCs)
Service Quality Plans.
Regards,
Ravi

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Hi,
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https://haddicus.wordpress.com/2011/06/06/service-attribute-value-not-found-wcf-services/
http://stackoverflow.com/questions/9557221/the-type-restservice-weddingservice-provided-as-the-service-attribute-value-i
Regards

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Tell me about the Service Delivery Management in the sap

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