Tell me what to do if I assumed a free OS X Moutain Lion, but I inadvertently purchased and downloaded the paid version?
tell me what to do if I assumed a free OS X Moutain Lion, but I inadvertently purchased and downloaded the paid version?
You can try requesting a refund > Apple - Support - Mac App Store - Contact
Similar Messages
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I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro
If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone. -
I've just used an external drive to back up my Mac with Time Machine. I have Lion, but didn't click and check the "Encrypt Backup Disc". What should I do? Can I delete the external drive and start again, or can I encrypt later?
I guess if stolen or lost it would protect my "stuff", and if I'm travelling would protect my privacy.
You must understand the purpose and implications of encryption before deciding whether to use it.
Encryption locks your data with a password. If you forget that password, the data is lost beyond any chance of recovery. Neither Apple nor anyone else will be able to help you recover that data if you don't know the password.
By the same token, the password must be strong enough to provide the security you want. For example, if you're the potential target of industrial espionage by a government or large corporation, you need the strongest possible password. To create and manage such a password safely is a task in itself, not to be undertaken lightly.
If you're only concerned about casual snooping by someone with no special skill, a weak, easily-remembered password is appropriate.
But regardless of the strength of the password, if you lose it, the data is gone forever.
Another point to remember is that if you encrypt your data on one storage device, you must also encrypt it on all other storage devices that would be accessible to the same attacker. Otherwise the data isn't protected. For example, if you keep your computer and your backup drive in the same room, and the internal drive of the computer is not encrypted, then there's no point in encrypting the backup drive. -
I just purchased and downloaded snow leopard and now I cant access my parallels 3.0 application. What do I do now so I can get back into my windows
I just purchased and downloaded snow leopard
Uh…no, you didn't. Snow Leopard is not available as a download, and never has been. So that means you're running Lion, in which case Parallels 3 definitely won't be compatible with it. You need to check what you're really running and use that information to post in the correct forum, as well as provide the necessary information about it. -
When I click on Buy Now - it simply won't purchase and download the song. What's wrong?
When I click on buy now, the song will not download. What's wrong?
Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screen exactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me -
If i delet the current iTunes will my back up remain? My iTuness 11.1 download gets so far then an error occurs but when i follow instructions i just go round in circles. This IOS7 is crap
Chriss1538 wrote:
My iTuness 11.1 download gets so far then an error occurs but when i follow instructions i just go round in circles.
No help can be provided if no details about the problem are provided.
Chriss1538 wrote:
This IOS7 is crap
That's a matter of opinion. But honestly, the only crap is the pointless post whining about iOS7 and the user that cannot be bothered to provide sufficient information to get help in resolving their iTunes update issue. -
itunes doesn't work anymore
My itunes was working fine until we try to connect a new ipod touch. It said I needed to update the itunes to 10.5 or higher. To do that I had to update my OS X Lion also.. now it doesn work... grrrr. Please if you have the solution post. I am placing a call to apple support to see if they can help me. Also I was looking for alternative software in case I can't make it work. Do you have any recommendations? Thank you and I am sorry I cant be helpful yet.
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I have no more details to provide. The question that I asked summarizes the problem completely.
Since I continue to get the cryptic message, I have decided to try a different browser, namely Google Chrome.
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My ios7 update is frozen an says "preparing for update" and my computerkeeps saying I need to download the newest version of itunes even though I have. What can I do to fix this?
Go to http://www.apple.com/itunes/download and download the current version.
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Good day, tell me what to do iphone 4s bought preowned raised to 7.2 firmware but it requires aktivatsyi apple id but I do not know it because they do not buy a new one. and contact the seller lost in what to do now tell me?
There is no way around the activation lock. You apparently decided to use the phone with someone else's ID set up for an iCloud (and find my iPhone) account before updating. Since Find My iPhone was active, updating to iOS 7 has automatically turned on the activation lock. If you do not have the Apple ID and password that were previously used, then the phone is now useless. You can't activate it without that informaion.
Talk to whoever you bought the phone from if you can. If you can't, buy a new phone. -
I am not able to download the newest version of ibooks- the message coming up says ibooks cannot be downloaded at this time- pls can someone tell me what I am doing wrong?
Hi Suchvas,
Thanks for visiting Apple Support Communities.
If you are not able to download an iBooks update from the App Store, start with these troubleshooting steps:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy -
try doing the update would not download. So like a dummy I did what I went and downloaded the new itunes so it would update itunes did it before and it worked at first it would tell me that I was missing MSVCR80.dll so I downloaded it again and reinstalled it and now it won't work at all
Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$
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i cannot download a iBook that I have paid for. It just tells me to go to purchased and download but it won't let download
Thanks, I deleted a bunch of apps and some other TV shows I had on there. All of the other movies have an active download button so there is room for other movies, just not that one for some reason...weird!
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I just updated my macbook pro and now every time i go to youtube it tells me I have to download the new version of adobe flash player so i do and it still wont let me play it ..
Assuming Allan's advice is not correct, and you do run the installer, I think I've heard of that problem and it involves removing the old Flash plug-ins, then install the new version. I don't use it so I don't know what they are called, but will be the /Library/Internet Plug-ins folder.
You can go here and enable HTML5 in YouTube so you don't have to use Flash: http://www.youtube.com/html5
Most(?) of the content is HTML5, but you may run into videos where you still need Flash. -
When I try to open or access some features of these apps, I get the
loading sign, then the screen turns black, and it takes me to my Home screen. Sometimes this also occurs when opening links in Facebook and Safari, and some of my Apps are completely useless as a result of this. I have rebooted thrice, re-downloaded the apps, and tried clearing them from the queue, nothing works. Also, I have noticed that the background of the home screen is oriented incorrectly at times, (background is portrait whilst the rest of the screen is landscape) and I'm really at a loss. I assume it's a glitch with iOS 7.1.1... The iPad is a 4th generation and has shown no problems until recently, around when I updated. I'm not jail broken or anything, but my Wal-Mart warranty has expired. What should I do?IMO, you answered your own question with your lead in about backing up, erasing the device and restoring from the backup. That's what I would try next.
If that doesn't work, I would backup with iTunes, and restore the iOS again using iTunes. You can't restore the iOS by simply erasing the device. You have to use iTunes in order to reinstall the iOS.
iCloud: Restore your iOS device from iCloud - Apple Support
Use iTunes to restore your iOS device to factory settings
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