Telstra 4G My Pocket Wi-Fi Plus not showing up in devices list of local Wi-Fi networks

Hi All,
I purchased a 'Telstra 4G My Pocket Wi-Fi Plus' approximately 10 days ago. The device has been functioning perfectly up until 2 nights ago.
The mobile WiFi network is no longer appearing as a WiFi option on any of my or my friends mobile phones or laptops etc.
There are no obvious issues with the wifi device. It has not been dropped or mishandled, it is fully charged, has reception/signal and also still has close to full prepaid credit still. I am also certain that it isnt an issue with the mobile phones, as I have tested the wifi on at least 5 different phones. Therefore it seems most likely that is in an issue with the transmission of the wifi signal itself.
So far I have attempted all of the following fixes, however without any success:
- Turned off and on
- Turned off, removed battery for 20-30 seconds and then turned on again
- Held both the power and WPS button for 10-20 seconds
Anyways, besides from the above... is these anything else that I can do/attempt in order to try and fix this issue?
I would have taken the device into a telstra store, however I will not be able to visit a store for at least a few weeks, so am hoping to find a resolution on this forum. Any help or advice would be greatly appreciated :-)

Hi, I would suggest going into the settings of the device, on the screen on the top of the device should be a button to scroll through the different menu options. Change the options for the wifi to on or dual band. This way it should start working correctly again. If it doesn't please contact me directly. my account name: william19peasw or fill out the contact form on my website www.theskiesthelimit-tech.com  

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