Telstra Air App For Windows 8.1 Phone

When will Telstra be providing an Air App for WIndows 8.1 phone?

I, for one, support this request - especially with the universal app situation and the developer tools available to help convert iOS and Android code to Windows, there really shouldn't be much blocking this app being released. By all means say you're not going to write a Windows Phone 8.1 app from scratch, but how about a Windows 10 Mobile universal app? This would run not only on phones, but also 3G/4G enabled Windows tablets. If your developers are not aware of these tools, please get them to take a look at developer.windows.com to be enlightened! Here's a link to the actual iOS and Android 'bridges' that can help migrate an app easily: https://developer.windows.com/en-us/uwp-bridges

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    Jutme wrote:
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    Click the KUDOS star on the left to say “thanks” for helping!
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    I worked on behalf of HP.

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    Installing the app
    Click on the BlackBerry World™ icon and then search for Telstra 24x7
    Click on Install to start the process. The App is provided subject to its own End User Terms
    Click Accept & download
    Click on the icon once the app has finished installing to launch the app. The App has been designed specifically for use with BlackBerry smartphones running operating system 10 (OS 10). As of July 2013, the models available that will work with the app are the BlackBerry Z10 and BlackBerry Q10.
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    Usage not displaying
    Telstra 24x7 App is unmetered for mobile data usage within Australia when on the Telstra network with the following exceptions:
    Store Locator with map view set on
    Help and Support - Using 24/7 Support on Twitter
    Help and Support - Accessing 24/7 Support on Facebook
    Standard data charges will apply when downloading the app from BlackBerry® World™
    Note: Standard International Roaming charges to access data through a mobile internet connection will apply when roaming overseas.
    Estimated usage will be shown in the same display format as mobile services and will appear for select Telstra broadband services.
    You will be unable to see 'My Usage' data for all My Services at this stage. We currently only support usage information for Pre-Paid mobile services, mobile services on a plan and select broadband services.
    The app may not be able to update your usage details for a number of reasons:
    There may be technical issues connecting to Telstra systems - if this happens, wait a few minutes then try again
    You may not be logged into My Account. Check by going to Settings then Select Manage services
    You might not be connected to the internet, try opening Safari and visiting a website.
    At this stage only newer and select BigPond then Internet services are supported.
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    Bill summaries may not be displayed for a number of reasons:
    The app currently only displays a summary of your current bill and 7 months prior. All previous bills are accessible via theTelstra My Account website. To further drill into your bill details and information, please visit Telstra's My Account website to view your itemised bill. Service details are the Telstra services associated to the bill you are currently viewing.
    A bill may net yet have been issued
    There may be technical issues connecting to Telstra systems to obtain data - if this happens, wait a few minutes then try again
    You might not be logged into 'My Account'. You can check if you're logged in by viewing Settings then Manage Services. If you skipped the 'My Account' registration, the app may be able to display limited usage and service details, but you will not be able to view bill summaries
    You might not be connected to the internet, try opening Safari and visiting a website
    The app may be unable to update your bill information for a number of reasons:
    There might be technical issues connecting to Telstra systems to obtain data - if this happens, wait a few minutes then try again
    You might not be logged into 'My Account'. You can check if you're logged in by viewing Settings then Manage Services. If you skipped the My Account registration, the app may be able to display limited usage and service details, however you will not be able to view bill summaries
    You might not be connected to the internet, try opening Safari and visiting a website
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    My Services not displaying
    You can add your Pre-Paid service to your My Account via a computer to ensure it's displayed.
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    The Telstra 24x7 application only shows the following services:
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    New services may take up to 48 hours before they appear.
    At this time, services are not able to be added within the app. To add and view a service within the app, you'll need to login to My Account or you can us on 13 22 00 anytime.
    The app might be unable to update your list of services for a number of reasons:
    There may be technical issues connecting to Telstra systems to obtain data if this occurs, please wait a few minutes then try again
    You might not be logged into My Account. You can check if you're logged in by viewing Settings then Manage services
    You might not be connected to the internet, try opening Safari and visiting a website
    Pre-Paid recharge
    Recharge is currently only available for your Pre-Paid services associated with the My Account login you're using or the device you're using if you are a Telstra mobile customer connected via 3G.
    Tap Recharge within the side bar to view the Pre-Paid services available to recharge. You can then recharge the following ways:
    Within the App by using a stored credit/debit card associated with your Pre-Paid service. Simply select the recharge amount, tap continue, and then enter your recharge PIN. If there is no stored card found, you will be presented with the option to recharge in Safari.
    Using a voucher - simply enter the 12 digit authorisation number and tap continue
    Online, via SMS, Facebook® and my phone
    When you recharge online you're provided with an option to store the card details along with your account. You'll also need to set a PIN for your credit card. Once this step is completed, you'll be able to access the stored card with the app and recharge using your PIN.
    Your PIN is associated with the stored credit/debit card on your Pre-Paid service. Recharge online to store a credit card against your Pre-Paid service. Note: You must be connected via 3G.
    There are a number of reasons why your recharge might be failing:
    You have provided an invalid PIN
    Technical issues connecting to Telstra systems to complete recharge - wait a few minutes then try again
    You have failed to provide the correct PIN 3 times
    You only have 3 attempts at providing your PIN. After you've failed 3 times, your stored card details will be deleted and you'll need to add it to your account again by recharging online.
    Your account may be suspended due to multiple failed recharge attempts.
    Plus Packs
    Click on the View Bonuses and Plus Packs to view the amount of bonuses and plus packs remaining as well as the expiry that's associated to your current Pre-Paid mobile number. You'll need to recharge your Pre-Paid service and the amount of bonuses that you'll receive is dependent on your recharge amount.

    Re: Installing and troubleshooting the Telstra 24x7 App for Blackberry
    I have personally phoned Telstra to advise I continue to receive an account for someone else. It has happened again to day. Please check you records and make sure I no longer receive any accounts for 2000133289692. This is not my account. L. Service.

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    Yes! Please make the app universal and add more features that are present with IOS..

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