Telstra Air, cannot activate the service.

I have tried many times to activate Telstra Air without success, not even an email or an error message from Telstra. I have a compatible gateway T797I have an active ADSL2  Bizessentials account, the account number begins with N and ends with RI have a bigpond email address that ends with [email protected] have the Telstra Air app installed on my Android phone.I have checked my router admin panel 10.0.0.138 many times but cannot see any sign of Telstra Air. I think the problem is that my Bigpond email address is an old address that I created many years ago and it does not associate with my current Bizessentials account number that begins with N and ends with RIt is the only bigpond.com email address that I have. I have searched through all the configuration details for my current ADSL account and cannot find an associated Bigpond email address. Is there another way to activate a Telstra Air service on my gateway without using an email address, perhaps using my Bizesssentials account number instead? 

Telstra Air is currently only available for consumer customers, they have not announced it for business customers as yet.
The FAQ does specify that it is only for Home Broadband customers unfortunately:
Compatible plans
The following Telstra home broadband plans are compatible with Telstra Air™:
ADSL
Cable
NBN
Satellite and Velocity plans are incompatible.

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