Telstra Air: connection issue on app or at hotspot

After login either on app or at hotspot I get the following dialog,
"SOMETHING WENT WRONG: Sorry, but we couldn't connect you to Telstra Air. Please try again later."
The front line staff at the call centre advised me the issue is "Telstra Air provisioning order error" and after several attempts making contact with Telstra Air support themselves the issue has been escalated. I have called the call centre twice and my issue yet to be resolved and no one from the support has contacted me either.
Has anyone had similar issue and been resolved?

Yes, I have had this same error even though my bundle info says telstra air is activated. I am waiting for technical support to call back.Matrix7753 wrote:
After login either on app or at hotspot I get the following dialog,
"SOMETHING WENT WRONG: Sorry, but we couldn't connect you to Telstra Air. Please try again later."
The front line staff at the call centre advised me the issue is "Telstra Air provisioning order error" and after several attempts making contact with Telstra Air support themselves the issue has been escalated. I have called the call centre twice and my issue yet to be resolved and no one from the support has contacted me either.
Has anyone had similar issue and been resolved?

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IPad Air connection issues

Hello, I wole up this morning only to find that my iPad Air would not load websites. (Connot connect to server) and when I attempted to watch YouTube or use any other app, the connection remains constant, but the ability for the device to communicate with the network goes out the window after like 2-10 minutes, this only happens with my iPad, my Mac and iPhone are fine. Can anyone help? I have restarted and reset 5 times already. the problem papered to go away towards noon and came back at about 6pm.

Try the following:
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings
3. Reset iPad; hold the Sleep and Home button down until you see the Apple Logo

Nokia X6 Connection issues & facebook app

Hey guys just got an X6 today and all is good bar one thing, when I connect to facebook, internet or any web based app I get asked which connection I wish to use Wi-fi/WAP/GPRS etc.
I have prioritised the connections in the settings menu but it still asks everytime, I know its only a small issue but its an irritating one!
On the Facebook issue when I first bring the app up it asks:
'Allow app to access user data?'
I only have the option of No or 'Allow for this session' anyways around this one?
Any help will be greatly appreciated, thanks

Sorry about replying with a question but i can't figure out how to post my own question as i am a bit of a computer spaz.
anyhoo
Just got my x6 and can't get it to connect to my PC. i am on 32bit vista i ihink.
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Telstra Air - Frequently Asked Questions

What is Telstra Air®?
Telstra Air is Telstra’s new Wi-Fi network. Eligible Telstra Home Broadband customers can become Telstra Air members and use their home broadband allowance out and about, via our network of Wi-Fi hotspots.
If customers have an eligible Telstra home broadband service and a compatible gateway, they can become a member. Their compatible gateway creates a Telstra Air hotspot that others can use. Members share some of their home internet bandwidth at home in return for accessing their home broadband allowance at Telstra Air hotspots across Australia and at over 15 million Fon Spots overseas. Over time, by sharing, we expect members will co-create a community of hundreds of thousands of hotspots across Australia.
The launch of Telstra Air follows the rollout of a trial network of more than 2,600 hotspots at payphone sites nationally and a free trial of the technology that saw over 1.5 million individual users connect.
How can customers access the network?
Telstra Air is available to customers with an eligible Telstra home broadband service and a compatible gateway. New customers taking up an eligible bundle with a compatible gateway will be offered a Telstra Air membership as part of their bundle (they can opt out when buying the bundle). Existing customers can visit www.telstra.com/joinair to find out the best way to join.
Do existing customers have to opt in?
Existing eligible customers have to opt in to the new service by visiting www.telstra.com/joinair. Existing eligible Telstra home broadband customers without an eligible gateway will need to upgrade to a compatible gateway to become a member. Customers can purchase gateways outright or on monthly repayment options.
How do customers know if they have a compatible gateway?
There are four home network gateways that are Telstra Air-ready allowing eligible customers to become a member. They are the
Telstra Gateway Max™ (ADSL/NBN TG799 device and Cable CG6300 device)
T-Gateway (ADSL/NBN TG797 device) and
ADSL Premium Gateway (TG587).
A firmware update enabling the broadcasting of Telstra Air and Fon signals will be applied to a customer’s gateway when they sign up, if it has not already happened. Customers can go into their gateway settings (http://mygateway) to check if the upgrade has been successful – they will see “Telstra Air” appear in their gateway interface. The hotspot will only be switched on once a customer has chosen to become a Telstra Air member.
At launch, approximately 700,000 of our Telstra Broadband customers already have Telstra-Air ready gateways.
At what point are customers Air member – does the gateway need to be active or is just when they opt in?
Customers become Telstra Air members once their order has been submitted in our CRM (Siebel). It’s at this stage that we automatically send them a welcome email (the ‘opt-in’ KMI). Gateway installation and broadband service activation can occur at a later date.
How do I know if my existing Home Broadband Service is eligible for Telstra Air?
Telstra Air is available to ADSL, Cable and NBN home broadband customers.
Customers need a Telstra Gateway Max™, T-Gateway® or an ADSL Premium Gateway.
If customers don’t have an eligible Telstra home broadband service they can head in store or call 132 200 to discuss their options.
*Naked Cable broadband customers are unable to join Telstra Air.
What happens if I want to bring my own gateway?
If you use your own gateway, you will not be eligible for Telstra Air, as you won’t be able to share with the community. If you had joined the community and have chosen to replace your Telstra Gateway with another non-compatible gateway, your Telstra Air membership will be withdrawn.
How do new bundle customers join?
New bundle customers with an eligible broadband service and compatible gateway will be informed about becoming a member when they sign up to their new service and can decide then if they would like to become a member. Our new Telstra Premier Bundles include a Telstra Gateway Max™ for new customers.
New Telstra home broadband customers will be able access Telstra Air hotspots in Australia before their home broadband service is activated. They will receive an email when they can connect with information on how to get started, usually within 2 days of ordering.
Is the service free?
Telstra Air allows eligible broadband customers to use their Telstra home broadband allowance when they connect to a Telstra Air hotspot. Unless customers need to upgrade their gateway, there is no additional cost to join the community.
Can I use Telstra Air if I am not a Telstra Air customer?
Currently, you can’t access the Telstra Air Network using your home broadband allowance if you’re not a Telstra Air member. Non Telstra Air members can buy a Fon guest pass for the residential part of our network. We are working on providing guest passes for the Telstra built (e.g. payphone sites) part of the network for later this year.
Why are the BigPond Unmetered/Green Dot sites metered on Telstra Air?
Unmetering of BigPond is available in the home and on some of our mobile services – it’s not available on Wi-Fi.
That said, with the recent increases we have made to the majority of our fixed broadband customers’ data allowances we believe they will have ample data to access the internet via Telstra Air.
When will non members be able to buy a guest pass for all of the hotspots?
We are working on providing guest passes for the Telstra built (e.g. payphone sites) part of the network for launch later this year.
Why is Telstra not able to offer a guest pass for Telstra-run hotspots at launch?
Our core focus has been on ensuring Telstra home broadband customers who join Telstra Air can access the network using their home broadband allowance. We want to offer all Australians, irrespective of whether they are a Telstra customer or not, access to two million Wi-Fi hotspots across the nation within five years. We are working on providing guest passes for the Telstra built (e.g. payphone sites) part of the network later this year.
Can a customer share their Telstra Air membership with family and friends?
Telstra Air Network access is given to the owner of the home broadband account. Customers can access Telstra Air on multiple devices by using their unique details to login, but only a maximum of 3 devices can connect to the Telstra Air Network in Australia at any given time.
Any usage at a Telstra Air hotspot will count towards a customer’s home broadband data allowance.
What’s the difference between the Telstra ID username and the Telstra Air username?
Telstra ID username is what customers use to log in to My Account and other Telstra online services. Customers will also use the Telstra ID for accessing the Telstra Air Network. If customers don’t have a Telstra ID, they can register for one online with their account number.
Telstra Air username ends in @wifi.telstra.com and can be used to access the Fon Wi-Fi hotspots when overseas when using the local captive portal to login. The login details can be found in My Account Telstra Air username where users can also reset their password.
What is a Fon Wi-Fi pass and how can you purchase one?
Fon Wi-Fi passes allow non-Telstra Air members the ability to access the hotspot that is broadcast from Telstra Air home gateways and Fon Spots overseas.
Customers can do this by connecting to the “Fon Wi-Fi” network and purchasing their pass from the Fon login page.
Can I continue to use Telstra Air if I have reached my data allowance at home?
No. If you use up your Telstra home broadband data allowance when you are out and about you won't be able to access the Telstra Air hotspots until you enter a new billing period, or use one of your 3 annual data top ups.
How much power will my modem use and will it impact my electricity bill?
No. While the Telstra Air modems will broadcast two Wi-Fi channels, our testing shows very minimal incremental power consumption.
CONNECTING TO TELSTRA AIR
How many devices can I connect to the Telstra Air Network™ at any given time?
Telstra Air members can connect up to 3 Wi-Fi devices to the Telstra Air Network in Australia at any given time, using your Telstra ID.
You can connect your devices to a Telstra Air hotspot as long as you:
Are a member of the Telstra Air community
Have a Wi-Fi enabled device
Are within range of a Telstra Air hotspot
Have connected to the “Telstra Air” network using your Telstra ID username and password or via the Telstra Air App
What’s the difference between Telstra Air app and Telstra 24x7 app?
The Telstra Air app enables an automated connection experience for Telstra Air members to our Telstra Air hotspots across Australia and millions of Fon Spots overseas on iOS and Android devices. The app also includes a hotspot map so customers can find their nearest hotspot when out and about. Customers can access the Telstra Air Network using the app provided they are a Telstra customer with an eligible home broadband service, compatible gateway and have become a Telstra Air member.
The Telstra 24x7 App allows customers to manage their Telstra services in one place. Customers can view how much they have used on their Telstra home broadband data allowance, current and past bill summaries, pay bills, purchase data packs, take advantage of the Telstra THANKS discounted movie ticket offer and access support. A link to the Telstra Air app is also included within 24x7.
Can customers get the Telstra Air App on their BlackBerry or Windows Phone?
No. Unfortunately the Telstra Air app is not available on BlackBerry or Windows devices at this time. Telstra Air members with these devices can still connect using a log-in page where they can enter their Telstra Digital Identity username and password.
IN HOME SERVICE
Will Telstra Air impact the performance of a customer’s Home Broadband service?
If a customer is a Telstra Air member their Telstra Gateway creates a separate Wi-Fi hotspot that others can use. When others use this hotspot, it doesn't impact the customer’s broadband allowance, it only shares a portion of their home broadband bandwidth.
We know that Wi-Fi speeds are important to our customers so we have put in place network settings are in place to ensure their home network performance is protected. This includes limiting the number of guests per hotspot and switching off hotspot sharing when the line speed into a home drops below a certain level.
What is the service limit set at?
We have set an engineering limit that we will adjust over time base on customer feedback.
How can customers disconnect from the Telstra Air Network?
To disconnect from the Telstra Air Network, customers can simply turn the Wi-Fi off on their device. This will force their device to disconnect from Telstra Air.
Alternatively, if a customer has the Telstra Air App installed on their Android device, they can open the app and hit the ‘Disconnect’ button.
On Android and iOS devices you can also choose to ‘forget’ a network. This will mean that your device will delete your login details to the network, and when you are in range, your device will not try to automatically connect to it. To do this, open the Wi-Fi network list in your device settings, tap the network name, and select the ‘Forget’ button.
As the home broadband user, does my data use in the home get priority over others sharing it?
We have service rules in place to ensure that only a portion of the home broadband customer's Wi-Fi bandwidth is available to share with other the hotspot users. These rules determine when the hotspot is available for Telstra Air members to access which helps protect the customer experience of the home broadband user.
HOTSPOT SERVICE
What are the speeds like when connected to the Telstra Air Network?
Given this is a Wi-Fi network, speeds may vary depending on your proximity to our hotspots, the number of others connected to the same hotspot, and the device you are using. We expect that customers will be able to undertake activities such as sending emails, uploading photos and browsing the internet when they are using the Telstra Air Network™.
Is there a time limit on how long customers can be connected to the Telstra Air Network?
Customers can access Telstra Air hotspots for as long as you like. However, after 20 minutes of inactivity or 12 hours of continuous connection, your connection will time out and you’ll need to reconnect.
Is there a map that can help customers find where they can connect to Telstra Air?
Yes. Customers can find Telstra Air hotspots by using the Telstra Air App or by visiting Telstra.com/air and selecting “Find a Hotspot” to open the interactive Wi-Fi Hotspot Locator.
We use pin points to identify public hotspots, while a heat map will indicate the general areas where home gateways are broadcasting Telstra Air.
What is the range like on a Telstra Air hotspot?
Generally speaking Wi-Fi hotspots have a range of up to 20 metres indoors but in optimal conditions can reach up to 50 metres outdoors.
However, the range of a Wi-Fi hotspot can be impacted by a number of factors including surrounding buildings, interference from other wireless devices, weather conditions and the number of other users.
We recommend customers stay close to the hotspot and keep an eye on their device’s Wi-Fi signal strength.
Overseas Use
How can customers connect to Fon Spots when travelling overseas?
Customers can connect to Fon Wi-Fi Hotspots (known as Fon Spots) using the Telstra Air App, the same way they use it in Australia.
If you don’t have the App you can login manually.
Turn on your device’s Wi-Fi
Select “Fon WiFi” from your Wi-Fi network list
Once you have connected to the Fon Wi-Fi network, open your web browser.
Enter your @wifi.telstra.com username and password into the Fon login page
The @wifi.telstra.com username and password is available in My Account
How do you find Fon Spots?
The Telstra Air app shows where Fon Spots are overseas. If you don’t have the app customers can go to Telstra.com/wifi to find out where they are.
Fon Spots can be found in the United Kingdom, France, Japan, Belgium, Brazil, Germany, Portugal, Netherlands, Poland, South Africa, Japan, South Korea, Brazil, Spain, Italy and in the Moscow region of Russia.
How many devices can be connected to a Fon hotspot?
When connecting overseas only 1 device can be connected at a given time to the Fon network. This means if you want to use Fon Wi-Fi on 2 devices while overseas, you will have to first disconnect from Fon on one of them, before connecting the other one.
PRICING AND USAGE ALLOWANCES
What is the pricing structure for each of the offers?
For our fixed broadband customers Telstra Air membership is included in their plan or Bundle price, as long as they have an eligible broadband service and a compatible gateway. As a Telstra Air member, data usage at Telstra Air hotspots and Fon Spots will count towards your home broadband allowance, including usage at sites that are unmetered from your home broadband service such as BigPond Movies, Presto, Foxtel Go and our BigPond unmetered sites.
How are customers charged when accessing the Fon network overseas?
As a Telstra Air member there is no additional charge for accessing Fon overseas - any data used at Fon Spots overseas will count towards the customer's home broadband allowance.
Security
How secure is the Telstra Air Network?
Providing a secure and easy Wi-Fi experience for customers is important to us.
Like most public Wi-Fi services, browsing sessions on Telstra Air are open with the communication between a computing device and the wireless point unencrypted. We recommend to customers that it’s okay to use the service for general web browsing and for streaming content, however any activity that requires a secure connection such as internet banking should be done via a mobile or fixed broadband service.
If customers are wanting to share personal information when they’re out and about should consider:
Using a mobile network connection
Using a VPN app which in initiates the exclusive connection from the computing device
Or checking that the site they would like to use has HTTPS to protect their exchanged data before proceeding. HTTPS is in wide use on popular sites such as Facebook which started offering it in 2011.
What customer information is collected when connected to a Telstra Air hotspot?
Once you are confirmed as a member of the Telstra Air network we don’t monitor your internet usage other than how much data you use from your FBB account.

Hi,
Kindly search google and I am sure you will get lots of inputs.
And also all the issues posted in SDN are realtime issues which will help you.

Please Fix Telstra Air

G'day, I feel as we have been abandond by Telstra. I have used these Forums no joy, used Telstra Platinum they dont want to know about Telstra Air, been transfered to Telestra Air by phone, they esclated my problem, 72 hours later no contact, and so on. I use us/we here as I'm not the only having problems. Will someone at Telstra Air please contact us (those with problems), My plea here is please let us know what is being done to fix the problems. Also I'm very disapointed with Telstra Platinum which I pay $20.00 a month for the service, unable to help with this matter. Original post follows:....
Saturday G'day, I have problems with my new Telstra Air Connection also. Currently showing Active. Telstra Air was activated on my compatiable modem yesterday (Thursday 02/07/15) afternoon. Ok downloaded the Android App loged in with my bigpond username/password Status: Not connected, Hotspots: Not available, Find Hotspots: Shows up on the map. The problem is none of my devices can see the my home hotspot and that is from 2 meters away. Also no mention of .telstra.com in the activation email....End of original post End of Rant

Hi guys,
The firmware updates aren't triggered by you joining Air (although if your firmware is already updated, it will trigger your gateway to start transmitting a signal).
We have been steadily updating all eligible gateways with the Air Firmware this year.
- All the TG799s should have been done (although if you have recently replaced the modem or bought a modem, it may need to be updated, just leave it on overnight. The correct Air firmware is Version 15.18.6052-420-RA
- TG797s are currently being updated. The correct Air firmware is 15.19.1327-420-RC
There are some instances where a TG797 will not be updated. These are if your connected to NBN, and you are directly pairing to a TH68 DECT handset or THUBv2 (as the firmware is not compatible). The same would occur on ADSL if you are directly pairing the THUBv2 to the gateway. If the TH68 or THUBv2 is paired to its base station instead of the gateway, then that's fine. Air Tech Support will have a way to roll foward the firmware if you wish to revert to this configuration.
-TG587s are also currently being updated.
- Most Cable C6300BDs are not currently sending the Air signal but will be as soon as we mass release the newest firmware "soon".
The current bandwidth engineering limits set on ADSL gateways sending an Air signal is currently being reviewed and may be adjusted as per Customer Feedback and real world results. As always our aim is to ensure that the gateway customer owner experience should be protected and prioritised. All I can say at the moment is 5MB is below the current limits (and as advised above, these limits may change).
Tips for upgrading fimwares:
Leave the gateway powered on overnight. The upgrade will occur during the early morning so as to minimise disruption to the customer. The gateway should automatically go through the process of upgrading and come back online when finished. All settings will be retained.
If customers’ experience any issues with the gateway not coming back online, turning the gateway on/off should resolve this in most instances.
Thanks all and I appreciate your patience. The demand for Air from our existing customers has been simply amazing and way over what we figured!

X1 Carbon (20AX series) wifi connectivity issues

Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
Since the first day I purchased the system, I have been having an issue with my wireless connection:
1. I am unable to reliably get a wireless connection to wireless access points (e.g. free wifi coffee outlets or malls) and personal mobile hotspots (mobile phone hotspots). It constantly says "LIMITED CONNECTIVITY". In other words, I cannot get internet access. Even when it does connect to the network and get internet access, there is a tendency for the connection to drop back to "LIMITED CONNECTIVITY".
The only time I can get a reliable connection is when I am connected to my home wireless router. The system does not seem to have problems on home wifi networks. Since the problem seems limited to wireless access points and hotspots, I believe its a hardware/software problem.
Please note that I have other wireless devices (laptops and mobile phones) that can connect to the same networks that I am trying to connect to and have no issues.
I have tested the networks with my friends' wireless devices as well and they have no issues accessing the internet so I am fairly certain that there is no issue with the networks themselves.
2. I have already called in twice and been given advice on both occasions but the problem still persist. I have updated all drivers, uninstalled and reinstalled and updated the BIOS for the system and also performed a system recovery but nothing has worked so far.
I have also tried disabling and/or deleting any anti-virus software and firewalls but it does not fix the problem.
I have also been advised that I need to go down to the Lenovo service center to have my laptop checked out by the technicians and that there MIGHT be a firmware upgrade for the wireless card itself.
NOTE: MIGHT? The support staff doesn't even know for sure whether there is an upgrade available.
3. Rebooting my computer, the wireless card or the hotspots does not solve the problem. It might work for a shortwhile before it reverts back to it's non working state or stops working again once I reboot the system.
I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
I hope someone can help me with this problem.
Thanks all.
UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
ASUS USB N10 WIRELESS ADAPTOR - CONNECTIVITY AND INTERNET ACCESS
I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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My ipad air getting close all apps automatically within seconds while connecting wifi. This issue is started after the updation of the iSO 8, Please help me to rectify this issue.

Hi,
My ipad air getting close all apps automatically within seconds while connecting wifi. This issue is started after the updation of the iSO 8, Please help me to rectify this issue.
Expecting some quick solution in this regard,
Thanks
Prabhu

(A) Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

Troubleshoot issues with Telstra Air

Check whether Telstra Air® has been activated on your home broadband service
Check your activation status in My Account or through the Telstra 24x7® App.
In My Account, go to the Internet section and scroll to Telstra Air. Your status will be listed as either active or inactive.
In Telstra 24x7, go to the main menu and select Telstra Air. This will display a page showing your Telstra Air details from My Account, including your activation status. If Telstra Air does not appear in the main menu, you may not be eligible for the service and should visit us in store or contact us via 24x7 Chat for further assistance.
What to do if the login page doesn’t open automatically
If your browser doesn’t automatically open the login page when you first connect to the Telstra Air Network™:
Make sure your device is connected to the Telstra Air Wi-Fi network
Open an internet browser – like Internet Explorer, Google Chrome or Safari.
Your internet browser will load up the login page
Enter your Telstra ID username and password on the login page to start accessing Telstra Air.
Network speeds on the Telstra Air Network
Speeds may vary depending on how close you are to our hotspots, the number of other users connected to the same hotspot and the device you are using.

Re: Troubleshoot issues with Telstra Air
My Telstra Air was activated yesterday, downloaded App, logged in using my bigpond username/password, Status: Not Connected, Hotspots: Not Available. Find Hotspots: shows up on map OK.
Phone (Android) shows Free_Telstra_WiFi: Not in range when the modem is in the same room???

Connecting laptop to Telstra Air

We have just had the Teltra Air service activated and I cannot find instructions on how to connect our laptop to the Air hotspots when we are not at home. There are apps for the IOS and Android devices but I cannot find instructions on how to use the laptop with Air. Is it possible and how?

When you connect to the hotspot, it'll force you into a webpage to authenticate with your Telstra Air details.

Connect to Telstra Air via a Notebook

HiI've just signed up and I have the Telstra Air App on my phone, however i am curious if there is a way I can connect to the public Telstra Air Wifi spots with my notebook PC (Windows 8.1).Any suggestions would be appreciated.

Hello Brendan,I have not used Telstra Air, but to the best of my knowledge you would do it as any wireless connection.You turn on wireless in your notebook, and click on the wireless icon, look for the Telstra Air, and connect. RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Macbook air Mini DisplayPort to VGA Adapter connectivity issues

Hi pple,
Would like to ask if anyone is facing connectivity issues with Mini DisplayPort to VGA?
I am currently using the 2nd Gen Macbook Air with Intel HD Graphics 3000 384 MB. Sometimes when I connect to a montior (Viewsonic VA1918wm) it works fine, sometimes it just does not work and the laptop just shows me a blue screen.
I tried with out with my friend's Mini DisplayPort to VGA adapter, it has the same problem. Does this means that my macbook air mini disoaly port got a problem?
Thanks
Bryan

I am experiencing the same kind of problem... only with projectors. Some projectors will display the screen and then others wont even register with the MacBook Air.
Using an Apple Min Displayport to VGA adapter. It's hit or miss if it works. Firmware has been updated on the adapter but this did not help.
Anyone help with this?
Thanks,
Nathan.

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration...

My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?

For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)

Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck!

How to troubleshoot Windows 8 Mail app connectivity issues with Google Business Apps?

My company went to Google Apps last year. I am unable to connect Mail App on Windows 8 to my corporate Google account. I am using m.google.com for server with SSL enabled, but no luck. I also enabled bit locker as my company policy requires device encryption.
Mail App does not give a clear error message. It simple states that this PC does not meet security policies enforced by Google. Please advice. I already made peace when my Nokia Lumia 920 running windows phone 8 does not connect to Google
apps because of a bug that would not turn on device encryption unless requested by Active Sync and it would not turn on with Google sync.
These are annoying issues that Microsoft must fix to gain enterprise support. Here are the settings from my mobile settings page:

Answer is of no use. I tried all the forums and websites. I am not able to connect to corporate google apps because it requires SD card encryption. How do I enable this on windows 8.
Please discuss this with your boss and other peers before answering. This is an advanced question. I am going to paint this a little bit more..
Today's enterprise requires that most devices support device encryption and Windows Phone does support device encryption but here is the problem- there is no support for SD card encryption. Even for phones like Lumia 920 that does not have an SD card cannot
connect to Microsoft Exchange ActiveSync due to a bug in the implementation.
When the policy parameter Require Encryption on Storage Card is enabled, Windows 8 and Windows Phone 8 devices misreport the presence of an SD card, even if the device has no SD card slot. The policy enforcement occurs, provisioning fails, and the device
cannot be synchronized. You can read more on their support site:
http://support.microsoft.com/kb/2464593
This long thread on the Microsoft community is a testament to this problem:
http://answers.microsoft.com/e...3ce3-49e4-8069-ecdccd55a5f9
This is also a problem for those enterprises that are using google apps and running Microsoft exchange activesync. Take a look at this request and policy that will throw the 85010013 error on your windows phone.
Request :
https://m.google.com/Microsoft-Server-ActiveSync
Server Data:Provision/Policies/Policy/Data/EASProvisionDoc/RequireStorageCardEncryption=1
Overall, I hope Microsoft fixes this issue soon

Messages App| connectivity issues since upgrading to Mavericks

is anyone having problems since upgrading to Mavericks with connectivity issues in the "Messages" app? Im on a 2011 MacBook Pro. I will start a desktop share session with my folks (IMAC) and within 2-3 minutes of having access to their desktop, I'm unable to control any longer and their system freezes.

HI,
When iChat 3 came out someone tested whether it would work on the platform that was running iChat 2 and also tested whether iChat 2 would work on the later OS.
This eventually led to the Reinstall procedure for iChat 3 up to the iChat 5 version.
Since then the app has required either a Backup version from when it was working, a copy on another machine running the same OS and app version numbers (the two go hand in hand) or you have to Reinstall the whole OS which will always update you to the latest version of the OS (and in the case of Messages any updates it has had).
8:01 pm Saturday; December 21, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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