Telstra Air Signed up on the very 1st days but they have been unable to get me going.

As the title suggests, I am still waiting on my escalated query, of which I have contacted Telstra over since the 1st week of Air's introduction. All I have been told is that they get errors when they try to add me. They have never called me and have always left it up to me to query what is going on. (which I might add is nothing). Very disappointed with Telstra over this escalated query of which the only answer I repeatadly get is that it is escalated. DOH!!!!!!!No Air nor communication, very poor service, considering the time it is taking or not taking in between the techs coffee breaks. Been a long term Telstra customer and burnt like they just dont care.

I hear your frustration. Here's my journey so far: I've been a Telstra Cable Bigpond customer for a couple of years now.Heard about Telstra Air, and discovered the cable modem I had (CG3100) was not compatible.So I paid the $216, ordered and received a new CG6300 which is Telstra Air compatible (Telstra Gateway Max).Connected it up, then signed up for the service about 3 weeks ago.Got the message saying it would take 2-5 business days to complete.Didn't hear anything, so called them back a week later.They advised it's still processing, and we'll let you know when it's complete.Gave them another 2 weeks, heard nothing, so called them back again on Saturday.They said the name of my service was "an old name", and they're getting some error trying to activate Telstra Air for customers on this old named service.So that's what I've been told – there's some issue at the back end which is preventing them from upgrading me.So I feel like I've been conned in to purchasing a new modem (CG6300), even though my old modem (CG3100) worked fine ... the only reason I purchased the new modem was for Telstra Air. I've posted to other forums trying to find if anyone else had experienced the same and had a solution, but to no avail. Was even hoping that Telstra's customer service would call me even once, but I've had to call for an update every time. Even a call to say "we haven't fixed the problem, but we're still working on it and we haven't forgotten you" would go a long way. Very disappointed.

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More explanation:
I was listening to music today in class and was asked to put it away. So naturally I locked it and left the head phones in. Later on in the day icame back to it to listen to some music and I unlocked it ( it still had the head phones in it ) an was going to listen to some music but it started to play through the external speaker and the headphones were still plugged in so I unplugged and repluggedthem on and it worked! But it just keeps doing this and I keep having to unplugg and replug them in and that is really inconvenient! So I was just wondering if anyone has had the same problem and maybe you could tell me how to fix it? Btw I have a forth gen iPod just invade that helps.
Thanks, Matt.

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Try this First...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first..

Since the most recent Firefox update I have been unable to click through links from Windows Live to Firefox, but it works for Internet explorer?? Any explanations?

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Take each of the following steps that you haven't already tried, until the problem is resolved.
Step 1
Restart the router. Many problems are solved that way.
Step 2
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
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Step 4
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
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Step 5
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 6
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
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Reset the System Management Controller (SMC).

I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

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It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
Then, let's set it up to work with your cable modem...
AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
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I have a Nikon D600 and D800 and I shoot everything in Raw. I use Photoshop Elements 9 for processing but I have been unable to convert any RAW files to open in PSE. Says unable to parse the file. What does this mean and how do I fix it?

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windows
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mac
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Hello. Since accepting the upgrade to the current version of I Tunes (11.4) I have been unable to get the application to boot. I receive the message that I Tunes was not installed correctly and Error 7 (Windows Error 193).

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For general advice see Troubleshooting issues with iTunes for Windows updates.
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tt2

For the last week or so I have been unable to stream anything using Safari on my Mac. Using Firefox I can; any ideas? ThanksDave

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Hi RMH1405,
I apologize, I'm a bit unclear on exactly what kind of streaming you are talking about or what you are seeing when you try to do so in Safari. If the sites in question are Flash-based, you may need to make sure that Flash Player is up to date in Safari, as noted in this article:
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TS4268 I upgraded from the 4s to the 5s on Tuesday and requested my O2 number be carried over to my new EE contract. Everything has been carried over fine but i have been unable to switch on Imessage and Facetime, Error message shows 'Waiting for Activati

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How do I get serial numbers for computers bought in the last seven years? They have been stolen but I am not in the country. Can I do it remotely?

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HT4859 photo's and video is taken up most of the room on my ipad they have been backed up. Can I delete and they still will be in icloud?

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azjack169 wrote:
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Telstra Air Signed up on the very 1st days but they have been unable to get me going.

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