Telstra Bigpond 4G Wireless Modem with Sierra Wireless Battery

I have a Telstra Bigpond 4G Wireless Modem, which is run with a Sierra Wireless Lithium Ion batterry Model W-3, product no. 5200008.I got this from Telstra back in about Ausgust 2013 and have only recently noticed that my battery gets very hot, it is swollen and the edges are coming away from the from the unit. i spoke to my local telstra shop and they said I would have to contact Sierra to get a replacement. Is this what I have to do?And if so can someone lead me to Sierra Wireless website or email or number cause I've done some searching and can't find what i'm looking for.Would Telstra (bigpond) be able to help me with a replacement?CheersVicki

I have read this post and must confess I have always found telstra to be fantastic suficiently so that we changed all our accounts across to telstra after a very long and loyal term with another provider.up untill we purchased the same wireless 4g unit as mentioned in this post we would have argued with anyone downing the tesltra service infact we have recomended amny many driends to our local Browns Plains Independant store (NOT THE TELSTRA SHOP STAFF At TTHE TELSTRA SHOP IN BROWNS PLAINS ARE THE RUDEST PEOPLE I HAVE EVER MET THEY CHASE CUSTOMERS AWAY WITH THEIR RUDENESS AND UNWILLINGNESS TO ASSITS INCLUDING THEIR MANAGER WHO I HAD THE MISFORTUNE TO DIRECT A COMPLAINT TO ABOUT THEIR CUSTOMER SERVICE, Telstra are lucy their is an independant resellar in the center)anyway the store the customer service on the phone all have been the best but I have the same problem battery over heating and swallowen luck I found it before it exploded it even popped the back off the unit.I went to my local independant unfortuanatly he didnt have a spare battery he susgested I try the Local Telestra Shop Or Battery world, not wanting to go near the local telstra shop I tried Battery World unfortuneatlly no luch they also advised i try the local Telstra Shop.How stupid am I what an un helpfull bunch of rude animals if I wanted to be treated like i had the plague I could have gone else where and should have they make you feel like you are some kind of criminal for having a problem or dareing to come in to their store how the generate any bussiness is beyond me, but like I fool I tried them no battery to replace my one no replacement units I could buy and no offer of a waranty repair. How ever I could go on another plan and get a different unit to the one I have I cant buy a replacement unit out right for cash because the sim card is locked to the unit but I can start another contract and just keep paying for my old one till its paid out.so I am looking for somewhere to buy a new battery , I have halved the services myself and my company have with telstra and out usuall Telstra accounts have dropped from about $2500 to $3000 dollars a month down to $700 per month while i wait for the contracts to end so the balance can be transfered to another service provider, and the plan with the $G wirless unit attached sits as it has for monthes now being paid for every month with zero useage.I had also tried the customer service line also with little luck and it appear that telstra and bigpond are to seperate idenities so dont ring the wrong one or you will be told in no uncertain terms what an idiot you are for not knowing they are seperate.so to all I say yes I am an Idiot for thinking that Telstra would give good service they are like fair weather friends will look after while you dont have a problem and are paying them without question but dont have a problem because they will dump you like a rat leaving a sinking ship i fanyone knows where i can buy a bettery i woeld be greateful otherise if i find a supply first i will post it herethank you to all for putting up with my rant but sooner all later we say enough is enough and I am not going to take it anymore.What happenned to good old customer service, I guess the electronic age did and face to face contact is no longer required so they can (like I am Now) hide behind their key boards and ignore you or treat you poorly,Please excuse my spelling mistakes I left my glasses in the car and am typing on blurry keys and screen.

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^^
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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tomfromprescott valley wrote:
I believe I want to buy Apple's "Time Capsule" (TC) to back up my 1 week old MacBook Pro and my old Win 7 Laptop.
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